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Alert 1 Review

Friday, March 1st

2024 Medical Alert System Reviews

Alert 1 Review 3.5 Star Rating

Alert 1

3.5 Star Rating
  • 24/7 emergency answering services
  • "A+" Better Business Bureau rating
  • Free priority shipping
  • No hidden fees
  • No long-term contracts
  • Pro-rated refunds available

Alert1 is dedicated solely to offering products to seniors to keep them safe and protected in the event of an emergency. Their roots go back to 1988 in Williamsport, Pennsylvania when their founder, Paul Graafsma, was worried about his grandmother who lived alone. He felt that medical alert systems were overpriced at the time and decided to take matters into his own hands by founding Alert1. They've been recommended by ABC News, Good Morning America, Fox News, The Florida Times Union, Washington Business Journal, and Los Angeles Times.

Choose from 6 products

There are 6 choices for customers interested in using Alert1's services. Sometimes having so many choices makes it hard to know which one is best, but it also allows you to have personalized care that fits your lifestyle. Your options include:

  • In-Home Medical Alert (starting at $19): consists of a small speaker box that plugs into a phone jack and electrical outlet if you have a landline. If you don't have a landline, it just uses the electrical outlet.
    • Unlimited button pushes
    • 24/7 monitoring
    • 100% showerproof
    • Does not require a landline
  • In-Home + Fall Detection Medical Alert (starting at $29): includes a medical alert pendant with fall detection features.
    • Two-way speaker and microphone in base station
    • Unlimited button pushes
    • 24/7 monitoring
    • 100% showerproof
    • Does not require a landline
  • On-The-Go Medical Alert (starting at $29): keeps users safe across the street or across the country.
    • Built-in speaker and microphone button
    • Unlimited button pushes
    • 24/7 monitoring
    • Personalized responders
    • On-the-go protection
    • Phone not required
  • On-The-Go Medical Alert System with GPS and Fall Detection (starting at $39)
    • Automatically detects falls
    • Built-in GPS technology
    • Unlimited button pushes
    • 24/7 monitoring
    • Speaker and microphone for two-way communication with command center
  • On-The-Go Wristwatch Medical Alert + GPS + Pedometer (starting at $29): lightweight watch that does not look like a medical device
    • Built-in SOS button
    • Communicate through the watch
    • Unisex design
    • GPS pinpoints your location
    • Includes weather app and pedometer
    • 24/7 emergency monitoring
  • On-The-Go Wristwatch Medical Alert + GPS + Pedometer (starting at $29): lightweight watch that does not look like a medical device
    • Medical alert pendant automatically calls for help if it detects a fall
    • Built-in GPS technology
    • Unlimited button pushes
    • Speaker and microphone for 2-way communication
    • 24/7 emergency monitoring

If you decide to get the wrist watch device, aside from the monthly cost, there is also a one-time system purchase for $179. All products ship free and you can cancel at any time. The wireless systems work through Verizon's mobile network and can be added for an additional $10 per month if you call and get it set up through Alert1.

Best Medical Alert Systems

Pay month-to-month or pre-pay

The payment options for any given product sold by Alert1 is to either go month-to-month or pre-pay for 10 months. If you decide to pre-pay, you'll save nearly $10/month on your plan. Alert1 has a deal where you'll get the 11th month for free if you pay for 10 months. Spouses qualify for discounts and Alert1 will work through this with customers if they call their support line.

Helpful product descriptions

The product info provided by Alert1 is thorough and includes specifications, charging times (if applicable), pictures of the units, and a short video overview as well as details about how each one compares with the other options available. It's easy to understand how the systems work and select the best one for your lifestyle.

Cancel any time

Accounts can be canceled at any time through Alert1. There are no fees for this and you'll even be refunded the prorated amount. If there are any system malfunctions during the course of your service period, Alert1 will replace the on-the-go-button or home unit free of charge.

No big reason not to use them

Alert1 has mostly positive reviews from customers about their service. Some people have had issues getting the promised pro-rated refund that Alert1 says they offer after cancellation and others say that they receive hand-me-down equipment that malfunctions. The Better Business Bureau gives Alert1 an "A+" rating and we noticed that Alert1 responds to all their customer complaints. Luckily the majority of people are happy with Alert1 and the range of products they offer. This company doesn't necessarily outshine their competition, but if you're interested in their service, there's no reason not to sign up and get started with their medical alert systems.

What is the Best Place to Purchase a Medical Alert System?

Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.

Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.

The Best Medical Alert Systems Compare Medical Alert Systems Compare Medical Alert System Reviews What are the best Medical Alert Systems Best Medical Alert System Reviews

Medical Alert System FAQ

A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.
Compare the Best Reviews

Continued from above...

There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.

You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.

Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:

  • Cost: How much will you have to spend for the equipment? What is the price of the ongoing monitoring fees? Are you able to get pricing right away or will the company make you talk to a sales representative beforehand?
  • Contracts: Do you have to commit to a long-term contract in order to sign up for a company's services? Or can you go month-to-month? How easy is it to cancel if you are unsatisfied with the product or no longer need it?
  • Variety of features: Does the medical alert system come with automatic fall detection? How many devices does the company offer to wear and put around your house? Does the product have good range in case the wearer walks outside or happens to fall in a more remote corner of the house?
  • Reputation: What do customers say about their experience with the product and customer service? Does the medical alert system work reliably or have people experienced issues with it? Is the company accredited and rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.

Compare Medical Alert Systems

Select any 2 Medical Alert Systems to compare them head to head

  • Bay Alarm Medical
  • LifeFone
  • LifeStation
  • MobileHelp
  • ADT
  • Medihill
  • Alert 1
  • Philips Lifeline
  • Medical Guardian
  • Life Alert
  • ResponseLINK
  • Rescue Alert
Bay Alarm Medical vs LifeFone Bay Alarm Medical vs LifeStation Bay Alarm Medical vs MobileHelp Bay Alarm Medical vs ADT Bay Alarm Medical vs Medihill Bay Alarm Medical vs Alert 1 Bay Alarm Medical vs Philips Lifeline Bay Alarm Medical vs Medical Guardian Bay Alarm Medical vs Life Alert Bay Alarm Medical vs ResponseLINK Bay Alarm Medical vs Rescue Alert LifeFone vs LifeStation LifeFone vs MobileHelp LifeFone vs ADT LifeFone vs Medihill LifeFone vs Alert 1 LifeFone vs Philips Lifeline LifeFone vs Medical Guardian LifeFone vs Life Alert LifeFone vs ResponseLINK LifeFone vs Rescue Alert LifeStation vs MobileHelp LifeStation vs ADT LifeStation vs Medihill LifeStation vs Alert 1 LifeStation vs Philips Lifeline LifeStation vs Medical Guardian LifeStation vs Life Alert LifeStation vs ResponseLINK LifeStation vs Rescue Alert MobileHelp vs ADT MobileHelp vs Medihill MobileHelp vs Alert 1 MobileHelp vs Philips Lifeline MobileHelp vs Medical Guardian MobileHelp vs Life Alert MobileHelp vs ResponseLINK MobileHelp vs Rescue Alert ADT vs Medihill ADT vs Alert 1 ADT vs Philips Lifeline ADT vs Medical Guardian ADT vs Life Alert ADT vs ResponseLINK ADT vs Rescue Alert Medihill vs Alert 1 Medihill vs Philips Lifeline Medihill vs Medical Guardian Medihill vs Life Alert Medihill vs ResponseLINK Medihill vs Rescue Alert Alert 1 vs Philips Lifeline Alert 1 vs Medical Guardian Alert 1 vs Life Alert Alert 1 vs ResponseLINK Alert 1 vs Rescue Alert Philips Lifeline vs Medical Guardian Philips Lifeline vs Life Alert Philips Lifeline vs ResponseLINK Philips Lifeline vs Rescue Alert Medical Guardian vs Life Alert Medical Guardian vs ResponseLINK Medical Guardian vs Rescue Alert Life Alert vs ResponseLINK Life Alert vs Rescue Alert ResponseLINK vs Rescue Alert
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