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Life Alert Review

Sunday, April 14th

2024 Medical Alert System Reviews

Life Alert Review 2 Star Rating

Life Alert

2 Star Rating
  • "A+" Better Business Bureau
  • 24/7 monitoring
  • Waterproof
  • 10-year battery life
  • Handles over 2 million calls per year

Life Alert has been in the emergency response business since 1987. It is a nationwide company headquartered in Encino, California. Many people may remember the commercials for Life Alert's services that first aired in 1992 where the tagline, "Help! I've fallen and I can't get up!" was born. In 2007, the commercial was ranked by USA Today as the number one most memorable TV commercial in the preceding 25 years.

Needs an upgrade

Now that there are quite a few competing companies for medical alert systems on the market, Life Alert needs to step up their appeal to stay in the game. Their website is not secure and badly needs a remodel. Initially it's a little confusing to get an understanding of what Life Alert offers and sort through all their sales-pitchy information.

Basic emergency pendant

There are three simple products offered by Life Alert, one of which is an emergency pendant. It can be worn around the neck or as a wristband and is fully waterproof. The pendant comes with 800 feet of range and users can choose to either use cellular data or a landline. Since it uses a battery, users won't need to charge it, but rather replace it when it starts to die around the 10-year mark. Each unit comes with a backup just in case.

Bathroom emergency button

Aside from the pendant/wristband, customers can get a help button for shower and bathroom emergencies. No telephone line or electrical outlet is needed. It's just a big red button that sticks onto a wall to immediately reach Life Alert's dispatch center and talk to a team member. As with the pendant, batteries last up to 10 years, so they never need charging.

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Emergency on-the-go GPS device

The third product that is vaguely described by Life Alert is their on-the-go + GPS for emergencies button. It's a small device that can be worn, carried, or kept in a bag or pocket. The batteries never need charging and a GPS is included so you can be located anywhere in the United States. As far as special features or other capabilities, Life Alert doesn't give any additional description of the button.

No listed pricing

Unlike many other medical alert system companies, Life Alert doesn't post their prices on their website. This is definitely a barrier to purchase that we aren't fans of. You'll have to call their service center to find out exactly what Life Alert will cost you. On the front of their website they've posted their phone number and added that you'll get a free brochure when you call. Do people still read those? However, we did a little digging and our research has shown that the cost of their in-home landline service is somewhere around $24.95/month and the mobile GPS + 2-way voice is $44.95/month with a $99.95 fee with free activation and free shipping.

Need more information

In general, it seems that Life Alert is falling behind their competitors. They don't offer comprehensive equipment that caters to a wide range of lifestyles for seniors. For those wanting a basic system, this is a good place to find it, but there are a lot of details about how it works that we would like to see posted on their site. Besides being left in the dark on the exact cost of Life Alert, we also don't know if there is a cancellation policy, return policy, required contract length, and more.

Not impressed

The Better Business Bureau gives Life Alert an "A+" rating, but their reviews comment about rude customer service, expensive pricing, difficult contracts to get out of, dismissing set protocols of who to call first in an emergency, and more. We're not impressed with the lack of transparency on policies and pricing from Life Alert and they don't seem like an up-to-date company. Because of this, they've earned one of our lower ratings.

What is the Best Place to Purchase a Medical Alert System?

Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.

Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.

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Medical Alert System FAQ

A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.
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Continued from above...

There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.

You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.

Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:

  • Cost: How much will you have to spend for the equipment? What is the price of the ongoing monitoring fees? Are you able to get pricing right away or will the company make you talk to a sales representative beforehand?
  • Contracts: Do you have to commit to a long-term contract in order to sign up for a company's services? Or can you go month-to-month? How easy is it to cancel if you are unsatisfied with the product or no longer need it?
  • Variety of features: Does the medical alert system come with automatic fall detection? How many devices does the company offer to wear and put around your house? Does the product have good range in case the wearer walks outside or happens to fall in a more remote corner of the house?
  • Reputation: What do customers say about their experience with the product and customer service? Does the medical alert system work reliably or have people experienced issues with it? Is the company accredited and rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.

Compare Medical Alert Systems

Select any 2 Medical Alert Systems to compare them head to head

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  • LifeFone
  • LifeStation
  • MobileHelp
  • ADT
  • Medihill
  • Alert 1
  • Philips Lifeline
  • Medical Guardian
  • Life Alert
  • ResponseLINK
  • Rescue Alert
Bay Alarm Medical vs LifeFone Bay Alarm Medical vs LifeStation Bay Alarm Medical vs MobileHelp Bay Alarm Medical vs ADT Bay Alarm Medical vs Medihill Bay Alarm Medical vs Alert 1 Bay Alarm Medical vs Philips Lifeline Bay Alarm Medical vs Medical Guardian Bay Alarm Medical vs Life Alert Bay Alarm Medical vs ResponseLINK Bay Alarm Medical vs Rescue Alert LifeFone vs LifeStation LifeFone vs MobileHelp LifeFone vs ADT LifeFone vs Medihill LifeFone vs Alert 1 LifeFone vs Philips Lifeline LifeFone vs Medical Guardian LifeFone vs Life Alert LifeFone vs ResponseLINK LifeFone vs Rescue Alert LifeStation vs MobileHelp LifeStation vs ADT LifeStation vs Medihill LifeStation vs Alert 1 LifeStation vs Philips Lifeline LifeStation vs Medical Guardian LifeStation vs Life Alert LifeStation vs ResponseLINK LifeStation vs Rescue Alert MobileHelp vs ADT MobileHelp vs Medihill MobileHelp vs Alert 1 MobileHelp vs Philips Lifeline MobileHelp vs Medical Guardian MobileHelp vs Life Alert MobileHelp vs ResponseLINK MobileHelp vs Rescue Alert ADT vs Medihill ADT vs Alert 1 ADT vs Philips Lifeline ADT vs Medical Guardian ADT vs Life Alert ADT vs ResponseLINK ADT vs Rescue Alert Medihill vs Alert 1 Medihill vs Philips Lifeline Medihill vs Medical Guardian Medihill vs Life Alert Medihill vs ResponseLINK Medihill vs Rescue Alert Alert 1 vs Philips Lifeline Alert 1 vs Medical Guardian Alert 1 vs Life Alert Alert 1 vs ResponseLINK Alert 1 vs Rescue Alert Philips Lifeline vs Medical Guardian Philips Lifeline vs Life Alert Philips Lifeline vs ResponseLINK Philips Lifeline vs Rescue Alert Medical Guardian vs Life Alert Medical Guardian vs ResponseLINK Medical Guardian vs Rescue Alert Life Alert vs ResponseLINK Life Alert vs Rescue Alert ResponseLINK vs Rescue Alert
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