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LifeFone Review

Wednesday, February 28th

2024 Medical Alert System Reviews

LifeFone Review 4.5 Star Rating


4.5 Star Rating
  • "A+" Better Business Bureau rating
  • No installation or activation fees
  • Cancel anytime and receive prorated refund
  • Price lock guarantee
  • Protect a second person at no additional cost
  • 30-day money back guarantee
  • Subscribe to emails for free first month, free shipping, free lockbox

LifeFone has been in business since 1976. They are a US-based agency that provides 24/7 assistance to seniors needing emergency help. The company has been recognized by the National Council on the Aging, WebMD, the National Stroke Association, and the National Institute of Senior Citizens. Harvard Health Publications listed LifeFone among the five "medical alerting systems that come closest to the ideal." Their website provides ample information to explain their services and product details to give customers confidence in their purchasing decisions.

Heavy on the features

LifeFone goes heavy on the value and features they offer. There are 3 on-the-go products and 2 at-home products that customers can choose from. Some of the features included with these are:

  • Equipment range up to 1,300 feet in-home
  • 32-hour backup battery for base unit
  • Waterproof pendant and wristband
  • 100% lifetime warranty
  • Unlimited emergency contact notifications
  • Customers can answer the phone with their help button

3 products for on-the-go lifestyles

The 3 on-the-go options include a small, on-the-go VIPX button with unlimited range, 16 days of battery life, Wi-Fi and cellular location services, and optional fall detection for $41.95/month (annual billing). The second option is a pendant with 30 days of battery life, unlimited range, Wi-Fi and cellular location services, and a temperature sensor for $39.95/month (annual billing). The third option includes an at-home and on-the-go combo with a mobile device and pendants that range 1,400 feet from the base station. The battery lasts 30 hours and has optional fall detection all for $36.95/month (annual billing). LifeFone has a helpful side-by-side comparison chart for these devices so you can easily view the pros and cons of each choice.

Landline or cellular at-home choices

For at-home protection, customers can choose between a landline ($24.95/month with annual billing) or cellular device ($30.95/month with annual billing). They come with exactly the same features: 1,300 feet of range, 32 hour battery life, water resistance, optional fall detection, and temperature sensors.

Best Medical Alert Systems

Annual, quarterly, or monthly plans

LifeFone boasts that you pay less than $1/day for 24/7 protection. Their prices are listed based on their annual billing option, but they also have quarterly and monthly plans, which are slightly more expensive. All annual and quarterly plan purchases ship for free. You can choose your billing options at checkout.

Spouses get free coverage

You won't have to pay for installation or any activation fees when you use LifeFone's services. You can cancel at any time and they'll refund you the unused amount you've already pre-paid. If you refer friends or family to LifeFone, you'll get a free month of service for every person who signs up. Plus, if you have a second person living in your home who wants protection, there is no additional fee for them to receive LifeFone's services.

Sign up to save

If you sign up for their email list or call LifeFone, you'll get your first month of service free, free shipping, a free lockbox, free activation and equipment, and a price lock guarantee. This is a great deal, but we also recognize that many companies offer all of these things automatically with standard purchases.

One of the best

LifeFone's "A+" Better Business Bureau rating is reassuring to see, but we are especially pleased with the hundreds of enthusiastic reviews from customers. People are happy with the pricing, easy setup, reliable technology, consumer-friendly policies, fantastic customer service reps, and fast response times. This definitely covers all the important bases of a medical alert system, making LifeFone undoubtedly one of your best options.

What is the Best Place to Purchase a Medical Alert System?

Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.

Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.

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Medical Alert System FAQ

A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.
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Continued from above...

There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.

You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.

Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:

  • Cost: How much will you have to spend for the equipment? What is the price of the ongoing monitoring fees? Are you able to get pricing right away or will the company make you talk to a sales representative beforehand?
  • Contracts: Do you have to commit to a long-term contract in order to sign up for a company's services? Or can you go month-to-month? How easy is it to cancel if you are unsatisfied with the product or no longer need it?
  • Variety of features: Does the medical alert system come with automatic fall detection? How many devices does the company offer to wear and put around your house? Does the product have good range in case the wearer walks outside or happens to fall in a more remote corner of the house?
  • Reputation: What do customers say about their experience with the product and customer service? Does the medical alert system work reliably or have people experienced issues with it? Is the company accredited and rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.

Compare Medical Alert Systems

Select any 2 Medical Alert Systems to compare them head to head

  • Bay Alarm Medical
  • LifeFone
  • LifeStation
  • MobileHelp
  • ADT
  • Medihill
  • Alert 1
  • Philips Lifeline
  • Medical Guardian
  • Life Alert
  • ResponseLINK
  • Rescue Alert
Bay Alarm Medical vs LifeFone Bay Alarm Medical vs LifeStation Bay Alarm Medical vs MobileHelp Bay Alarm Medical vs ADT Bay Alarm Medical vs Medihill Bay Alarm Medical vs Alert 1 Bay Alarm Medical vs Philips Lifeline Bay Alarm Medical vs Medical Guardian Bay Alarm Medical vs Life Alert Bay Alarm Medical vs ResponseLINK Bay Alarm Medical vs Rescue Alert LifeFone vs LifeStation LifeFone vs MobileHelp LifeFone vs ADT LifeFone vs Medihill LifeFone vs Alert 1 LifeFone vs Philips Lifeline LifeFone vs Medical Guardian LifeFone vs Life Alert LifeFone vs ResponseLINK LifeFone vs Rescue Alert LifeStation vs MobileHelp LifeStation vs ADT LifeStation vs Medihill LifeStation vs Alert 1 LifeStation vs Philips Lifeline LifeStation vs Medical Guardian LifeStation vs Life Alert LifeStation vs ResponseLINK LifeStation vs Rescue Alert MobileHelp vs ADT MobileHelp vs Medihill MobileHelp vs Alert 1 MobileHelp vs Philips Lifeline MobileHelp vs Medical Guardian MobileHelp vs Life Alert MobileHelp vs ResponseLINK MobileHelp vs Rescue Alert ADT vs Medihill ADT vs Alert 1 ADT vs Philips Lifeline ADT vs Medical Guardian ADT vs Life Alert ADT vs ResponseLINK ADT vs Rescue Alert Medihill vs Alert 1 Medihill vs Philips Lifeline Medihill vs Medical Guardian Medihill vs Life Alert Medihill vs ResponseLINK Medihill vs Rescue Alert Alert 1 vs Philips Lifeline Alert 1 vs Medical Guardian Alert 1 vs Life Alert Alert 1 vs ResponseLINK Alert 1 vs Rescue Alert Philips Lifeline vs Medical Guardian Philips Lifeline vs Life Alert Philips Lifeline vs ResponseLINK Philips Lifeline vs Rescue Alert Medical Guardian vs Life Alert Medical Guardian vs ResponseLINK Medical Guardian vs Rescue Alert Life Alert vs ResponseLINK Life Alert vs Rescue Alert ResponseLINK vs Rescue Alert
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