Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.

LifeStation Review

Wednesday, February 28th

2024 Medical Alert System Reviews

LifeStation Review 4.5 Star Rating


4.5 Star Rating
  • "A+" Better Business Bureau rating
  • 30-day money back guarantee
  • 24/7 US-based monitoring
  • Alexa integration
  • Free shipping
  • No hidden fees

LifeStation is a family owned company with over 40 years of experience. They have monitoring centers out of New Jersey and Texas with response times of about 20 seconds per call. Customers are very pleased with the medical alert service provided by LifeStation, which makes them a favorite among seniors and their families. The company has been featured in Forbes, USA Today, The Washington Post, and Consumer Reports.

Simple product solutions

The three categories of products offered by LifeStation include "At Home" , "On the Go" , and "Smart." Rather than offering a few slightly different products within each category, LifeStation provides one solid solution in each to fit the needs of senior customers. They include:

  • In Home
    • Starting at $32.95
    • No landline
    • Fall detection
    • AT&T 4G network
    • Waterproof
    • 600 foot range
    • Weighs less than 1/2 ounce
    • White and gray colors
  • Sidekick
    • Starting at $37.95
    • Enhanced location services
    • AT&T 4G network
    • Water resistant
    • Test button
    • Weighs 1.4 oz
    • Battery life up to 5 days
  • >b?Sidekick Smart
    • Starting at $43.95
    • Wearable watch
    • Enhanced location services
    • Pedometer
    • Weather forecast
    • Water resistant
    • 2-way communication
    • Heart rate monitor

30-day money back guarantee

All medical alert systems from LifeStation come with a 30-day money back guarantee so you can send your product back if you aren't satisfied and get a full refund. Once you subscribe to services, you can cancel at any time since they don't lock you into contracts.

Amazon integration

LifeStation integrates with Amazon's Alexa so you can track your loved ones using an on-the-go product in real time by asking, "Alexa, where's mom?" You can access all your account information straight through your smartphone or through the Amazon Echo app. As long as your loved one is wearing their medical alert button, you can also track their location by sending a text message to LifeStation and asking for their location. A map will appear with live GPS updates.

Best Medical Alert Systems

Get your loved ones to appointments

Another company that LifeStation partners with is Uber. They work with Uber Health to get your loved one to appointments on time without the hassle. Their care specialists will book rides in both directions whenever you need them to.

Call for pricing

Our excitement over LifeStation took a little dip when we realized you have to call them to make an order. We know they offer monthly, quarterly, and annual payment plans and it only costs an additional $3.99/month to add a spouse to your plan. However, you'll need to reach out directly to LifeStation to get the most current monthly cost for the particular product you're interested in.

Updated technologies and positive reviews

Our favorite thing about LifeStation is that they make it easy to choose a medical alert product since there aren't too many options, but they include everything you might need whether you want to stay close to home or be out and about. We also like that they've kept up-to-date with technology like Amazon and Uber to make things convenient for the family members of seniors using LifeStation. We wish they gave clear pricing on their website, but we will overlook this since they have an "A+" Better Business Bureau rating and very positive customer feedback. People say they are pleasant to work with, have great products that work well, and are very responsive. Overall, this is a fantastic choice when you're looking for a medical alert system.

What is the Best Place to Purchase a Medical Alert System?

Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.

Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.

The Best Medical Alert Systems Compare Medical Alert Systems Compare Medical Alert System Reviews What are the best Medical Alert Systems Best Medical Alert System Reviews

Medical Alert System FAQ

A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.
Compare the Best Reviews

Continued from above...

There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.

You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.

Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:

  • Cost: How much will you have to spend for the equipment? What is the price of the ongoing monitoring fees? Are you able to get pricing right away or will the company make you talk to a sales representative beforehand?
  • Contracts: Do you have to commit to a long-term contract in order to sign up for a company's services? Or can you go month-to-month? How easy is it to cancel if you are unsatisfied with the product or no longer need it?
  • Variety of features: Does the medical alert system come with automatic fall detection? How many devices does the company offer to wear and put around your house? Does the product have good range in case the wearer walks outside or happens to fall in a more remote corner of the house?
  • Reputation: What do customers say about their experience with the product and customer service? Does the medical alert system work reliably or have people experienced issues with it? Is the company accredited and rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.

Compare Medical Alert Systems

Select any 2 Medical Alert Systems to compare them head to head

  • Bay Alarm Medical
  • LifeFone
  • LifeStation
  • MobileHelp
  • ADT
  • Medihill
  • Alert 1
  • Philips Lifeline
  • Medical Guardian
  • Life Alert
  • ResponseLINK
  • Rescue Alert
Bay Alarm Medical vs LifeFone Bay Alarm Medical vs LifeStation Bay Alarm Medical vs MobileHelp Bay Alarm Medical vs ADT Bay Alarm Medical vs Medihill Bay Alarm Medical vs Alert 1 Bay Alarm Medical vs Philips Lifeline Bay Alarm Medical vs Medical Guardian Bay Alarm Medical vs Life Alert Bay Alarm Medical vs ResponseLINK Bay Alarm Medical vs Rescue Alert LifeFone vs LifeStation LifeFone vs MobileHelp LifeFone vs ADT LifeFone vs Medihill LifeFone vs Alert 1 LifeFone vs Philips Lifeline LifeFone vs Medical Guardian LifeFone vs Life Alert LifeFone vs ResponseLINK LifeFone vs Rescue Alert LifeStation vs MobileHelp LifeStation vs ADT LifeStation vs Medihill LifeStation vs Alert 1 LifeStation vs Philips Lifeline LifeStation vs Medical Guardian LifeStation vs Life Alert LifeStation vs ResponseLINK LifeStation vs Rescue Alert MobileHelp vs ADT MobileHelp vs Medihill MobileHelp vs Alert 1 MobileHelp vs Philips Lifeline MobileHelp vs Medical Guardian MobileHelp vs Life Alert MobileHelp vs ResponseLINK MobileHelp vs Rescue Alert ADT vs Medihill ADT vs Alert 1 ADT vs Philips Lifeline ADT vs Medical Guardian ADT vs Life Alert ADT vs ResponseLINK ADT vs Rescue Alert Medihill vs Alert 1 Medihill vs Philips Lifeline Medihill vs Medical Guardian Medihill vs Life Alert Medihill vs ResponseLINK Medihill vs Rescue Alert Alert 1 vs Philips Lifeline Alert 1 vs Medical Guardian Alert 1 vs Life Alert Alert 1 vs ResponseLINK Alert 1 vs Rescue Alert Philips Lifeline vs Medical Guardian Philips Lifeline vs Life Alert Philips Lifeline vs ResponseLINK Philips Lifeline vs Rescue Alert Medical Guardian vs Life Alert Medical Guardian vs ResponseLINK Medical Guardian vs Rescue Alert Life Alert vs ResponseLINK Life Alert vs Rescue Alert ResponseLINK vs Rescue Alert
Compare the Best Medical Alert Systems
- VS -
Review the Best Medical Alert Systems
See the Best Medical Alert System
The Best Reviews of Medical Alert Systems