Medical Guardian Review

Wednesday, September 28th

2022 Medical Alert System Reviews

Medical Guardian

• "A+" Better Business Bureau rating
• U.S. based monitoring
• Call for a free month of service
• On-the-go and in-home products
• Free shipping

Medical Guardian is a medical alert systems provider that was founded in 2006. They're based out of Philadelphia, Pennsylvania and have appeared in Inc. Magazine's list of 5,000 fastest growing companies for four consecutive years between 2013 and 2016. Medical Guardian's five core values revolve around customers, innovation, passion for purpose, building relationships, and excellence in results.

Compare products side-by-side

You'll have options for on-the-go systems as well as in-home medical alert systems through Medical Guardian. Their website features comparison charts to give customers details about the main features of each device and how they differ from one another. There are 3 on-the-go systems called the Mobile 2.0, Mini Guardian, and MGMove. They differ in battery life, voice assistance technology, range, and a few other features. The MGMove is Medical Guardian's newest product and looks like a smart watch with a weather app, schedule reminders, voice to text chat feature, step counter, and emergency button.

At-home solutions

If you usually stay close to home, Medical Guardian's home systems would be a good option for you: either the Classic Guardian or Home 2.0. The first option is a lease plan that works through a landline and the Home 2.0 is a device you purchase that needs a cellular connection. The Home 2.0 is slightly more advanced in that it has a two-way speaker and system status notifications. Both devices come with the option to add on fall detection, a wall-mounted help button, and OnGuard alerts where users can text or email any of the call chain caregivers.

Helpful product quiz

If you're having a difficult time choosing the right product for you, Medical Guardian has a product quiz to help you narrow it down based on your day-to-day activities and overall concerns.

Call in for a free month

The pricing for all products is listed right on Medical Guardian's website, but you can tell they still want you to contact a sales representative - they've listed their phone number all over and there was a special offer (that probably is always available) at the time of this review saying that if you call in, you'll get one free month of service.

Additional add-ons available

Customers can choose between monthly, quarterly, or annual subscription plans that start at $29.95/month and go up from there. You'll save a few dollars by going with the annual plan and you can cancel anytime to receive a prorated refund for the unused portion of your plan you've already paid for. For an extra $10, you can add fall detection features to your on-the-go systems, a protection plan for $6.99/month, a lockbox for $2.99/month (or free with an annual purchase), OnGuard alert for $2.99/month, and an Alert 911 device for $10/month.

Poor customer satisfaction

Although the products and features offered by Medical Guardian are sleek, modern, and comparable to highly-rated companies in both price and functionality, that isn't enough for us to give them a good recommendation. The company has an "A+" rating from the Better Business Bureau, but they also have a concerning amount of negative reviews. People report that canceling service and returning equipment is a "nightmare" , slow response times once the emergency button is pushed, rude customer service, and more. No matter how good their product, they don't seem to be able to follow through on the customer satisfaction end of things. We wouldn't choose Medical Guardian as our go-to medical alert system provider.