Monday, January 13th
2025 Medical Alert System Reviews
Medical Guardian
- 5 medical alert systems
- 24/7 response team that's 100% US-based
- Device-matching quiz
- No cancellation fees
- "A+” Better Business Bureau rating
Many medical alert system companies begin with a personal story of trying to keep a loved one safe. Medical Guardian is no exception. They were founded because of the CEO's desire to keep his grandmother connected and safe when she lived alone. The company, headquartered in Philadelphia, now has over 600,000 customers who can take advantage of 24/7 monitoring when emergency help is needed. You may have seen Medical Guardian featured by Forbes, Better Homes and Gardens, Top10, or the National Council on Aging.
Take the device quiz
There are 5 choices for medical alert systems from Medical Guardian. Three of them cater to on-the-go lifestyles and the other two give you coverage when you're at home. There is a product quiz that can help you quickly identify which device makes the most sense for you if you don't want to worry about comparing and contrasting on your own. Otherwise, you can go through each device one by one and explore the features, specifications, what comes included, and pricing.
Compare features and pricing
To simplify the differences between the 3 on-the-go systems, we'll compare them back-to-back to make it easier to see how they are similar and how they're priced:
- MGMini: Smallest pendant available in 4 colors with a 5-day battery life, GPS location, and step tracking. The monthly cost is $39.95 or you can pay annually and save 15%. The one-time device cost is $149.95.
- MGMini Lite: An alert button worn on a watch band that blends into your lifestyle. It has an all-black face with a single button you press in case of an emergency. It should be recharged daily with a 3-hour charge period and can track your steps and location. This device is $44.95/month or you can pay yearly and save 16%. The one-time device cost is $149.95.
- MGMove: The newest, most technologically advanced smartwatch that gives weather updates, tracks steps, and lets you voice-to-text with loved ones. It has GPS monitoring so loved ones can keep track of the wearer. The service for the MGMove is $39.95/month with an optional annual payment plan that saves you 16%. The one-time device cost is $199.95.
Stay safe at home
If you're mostly worried about having an emergency contact option at home, there are two systems for this:
- MGHome Cellular: This comes with a home base unit with voice assistance, 1,400 feet of range, and a waterproof necklace or wristband (in black or white) to wear around the house. It has a 32-hour backup battery and is powered by 4G so there is no need for a landline. The cost for this system is $37.95/month with a one-time equipment charge of $149.95. You could opt to pay annually and save 16% overall on the service fee.
- MGClassic: This landline-based system can cover up to 1,300 feet around your home and sync to your pendant or wristband. It has up to 32 hours of backup battery power. This system is $32.95/month with an option to pay annually and save 16%. There is no equipment fee for this system, so it is the cheapest option.
Optional add-ons
The add-on options for devices from Medical Guardian are a lockbox for $2.99 that gives emergency personnel access to your home without having to break in, the protection plan for $6.99/month that guarantees that you don't have to pay out-of-pocket expenses for a stolen, lost, or damaged device, fall detection for $10/month, a wireless wall button for $2.99/month, a separate fall detection pendant for $10, a black or white pendant combo kit for $2.99/month, and on-guard alerts for $2.99/month that keeps contacts up-to-date in real-time during an emergency.
No cancellation fees
You can cancel your service with Medical Guardian at any time without having to pay any fees, which is nice. You'll simply call their number and select the cancellation option to initiate this. You'll receive a prorated refund for any unused portion of your subscription that you already paid for. If you're using equipment that wasn't purchased, it will need to be returned in order for the full refund process to go into effect.
High ratings with some cancellation issues
Ratings for Medical Guardian are very good with an "A+” rating from the Better Business Bureau and over 1,000 reviews from customers. People often test their devices and say that the call center is really professional and understanding. Customers are pleased with their rates and say that even after years of having the service, they are happy to continue using it since everything has gone smoothly so far. Here and there we saw some issues where people canceled their service and continued to be billed afterwards, so if there is anything to watch out for here it would be the possibility that canceling may not always be as easy as it should be.
A reasonable choice
The pricing on systems from Medical Guardian is definitely not outrageous, so if you want a few different alert system choices that all fall within a reasonable price range, you'll find that here. Their website is cleanly organized so that it's easy to identify which features your device comes with and how they work. If you need information beyond what you find on the website, they've listed their phone number in quite a few places that you can refer to. Medical Guardian is a solid option for medical alert systems.
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Medical alert systems bring an added sense of safety to the wearer and give peace of mind to their loved ones. For elderly or disabled individuals who live independently, it's important to have a quick means of communication to alert someone in case of an emergency. This could be a fall, the onset of a heart attack, or some other medical crisis. Medical alert systems contact emergency services to provide urgent care to the wearer.
You might think, "Why not just use a cell phone to call for help”? Well, sometimes the time it takes to dial a phone number or look up a phone contact will take too long. Also, it's likely that if someone fell out of their car or even around the house, they may not have their phone in hand. Plus, some patients who show signs of dementia may get confused and not know who to call when it comes down to it - or not have the dexterity to dial.
Medical Alert System FAQ
Continued from above...
Medical alert systems can be worn as a bracelet or necklace, so they stay out of the way, but are conveniently accessible at all times. Some companies have shower-mounted devices that can withstand heat and moisture. No matter how you wear your device or where it is, the point is that they're as easy as clicking a single button to connect to an operator and ask for help. A neat feature available with some medical alert systems is the ability for the device to detect a fall before the person even calls for help. This could be life-saving if someone was unable to speak or move due to their fall.
There are quite a few companies that offer medical alert services. Some have a long-established history and tons of feedback from customers. Others are newly entering the industry, so it's important to do a lot of research about each one to find a company that will be responsive to the wearer, keep up-to-date with latest technologies, and be around for a long time. Look for a company that's really transparent with their pricing so you won't be overpaying or confused about what the price will be month-to-month.
We've thoroughly explored many of the companies that sell medical alert systems. They each offer a slightly different variety of features and pricing plans, so you'll need to go with the one that will be the best solution for yourself or your loved one. We've highlighted a few things that we recommend you look for specifically as you shop around:
- Cost. There's usually a one-time cost to buy the medical device equipment and then an ongoing fee for the service to be available 24/7. Does the company have all their pricing clearly posted on their website or do you have to talk with a sales agent to figure it out? Transparent is best, so go with a company that makes it easy to see what you'll be paying.
- Contracts. How does the company structure their contracts? Are you able to pay month-to-month or will you need to commit to something longer than that? What is the process for canceling if you no longer need the service at some point?
- Features. Do you get automatic fall detection with your device? Does the company provide more than one device to keep around the house or does this cost a lot extra? How strong is the connection on the device around the house or in the yard?
- Reputation. You get a pretty good idea of how reliable and trustworthy a company is based on how they've treated their customers in the past. People will speak up about this, so pay attention to customer reviews as well as the company's rating from the Better Business Bureau.
To give you the best, most reliable experience with a medical safety device, the experts at Top Consumer Reviews have vetted multiple companies and done plenty of research on the pros and cons of each. We hope this information proves valuable guidance to help you find a medical device company that gives you an added sense of safety!
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