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Wednesday, September 28th
Medical Guardian is a medical alert systems provider that was founded in 2006. They're based out of Philadelphia, Pennsylvania and have appeared in Inc. Magazine's list of 5,000 fastest growing companies for four consecutive years between 2013 and 2016. Medical Guardian's five core values revolve around customers, innovation, passion for purpose, building relationships, and excellence in results.
Compare products side-by-side
You'll have options for on-the-go systems as well as in-home medical alert systems through Medical Guardian. Their website features comparison charts to give customers details about the main features of each device and how they differ from one another. There are 3 on-the-go systems called the Mobile 2.0, Mini Guardian, and MGMove. They differ in battery life, voice assistance technology, range, and a few other features. The MGMove is Medical Guardian's newest product and looks like a smart watch with a weather app, schedule reminders, voice to text chat feature, step counter, and emergency button.
If you usually stay close to home, Medical Guardian's home systems would be a good option for you: either the Classic Guardian or Home 2.0. The first option is a lease plan that works through a landline and the Home 2.0 is a device you purchase that needs a cellular connection. The Home 2.0 is slightly more advanced in that it has a two-way speaker and system status notifications. Both devices come with the option to add on fall detection, a wall-mounted help button, and OnGuard alerts where users can text or email any of the call chain caregivers.
Helpful product quiz
If you're having a difficult time choosing the right product for you, Medical Guardian has a product quiz to help you narrow it down based on your day-to-day activities and overall concerns.
Call in for a free month
The pricing for all products is listed right on Medical Guardian's website, but you can tell they still want you to contact a sales representative - they've listed their phone number all over and there was a special offer (that probably is always available) at the time of this review saying that if you call in, you'll get one free month of service.
Additional add-ons available
Customers can choose between monthly, quarterly, or annual subscription plans that start at $29.95/month and go up from there. You'll save a few dollars by going with the annual plan and you can cancel anytime to receive a prorated refund for the unused portion of your plan you've already paid for. For an extra $10, you can add fall detection features to your on-the-go systems, a protection plan for $6.99/month, a lockbox for $2.99/month (or free with an annual purchase), OnGuard alert for $2.99/month, and an Alert 911 device for $10/month.
Poor customer satisfaction
Although the products and features offered by Medical Guardian are sleek, modern, and comparable to highly-rated companies in both price and functionality, that isn't enough for us to give them a good recommendation. The company has an "A+" rating from the Better Business Bureau, but they also have a concerning amount of negative reviews. People report that canceling service and returning equipment is a "nightmare" , slow response times once the emergency button is pushed, rude customer service, and more. No matter how good their product, they don't seem to be able to follow through on the customer satisfaction end of things. We wouldn't choose Medical Guardian as our go-to medical alert system provider.
Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.
Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.
There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.
You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.
Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:
TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.
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