Sunday, June 22nd
2025 Medical Alert System Reviews
Medihill
- 4 medical alert systems
- Monthly, quarterly, semi-annual, and annual plans
- Risk-free 30-day trial
- No activation fees
- No device charges (all rentals)
- 30-day trial period
- No cancellation fees
- "A+” Better Business Bureau rating
Medihill is a newer medical alert system company that only dates back to their launch in 2010. They're headquartered in the Greater Philadelphia region. Their mission is to provide effective, reliable, and affordable medical equipment for people who have limited abilities but still want to have an independent lifestyle. Beyond emergency situations, Medihill helps customers watch over their health and wellbeing with an expanding telehealth market and sophisticated technologies.
One in-home system
There are 4 medical alert systems offered by Medihill. One is designed specifically for in-home use and the other 3 can connect you to emergency services while you're out and about. The Medihill Home PERS includes a tabletop console with a push button for emergency assistance. The transmitter can reach up to 1,000 feet, it comes with a 24-hour backup battery, it connects to a lightweight pendant, and its powerful speakers can reach through the whole home even if you aren't right next to it. Optionally, you can add fall detection to this system for an extra $10/month. It works through a landline or you could opt for cellular service for an extra $5/month.
"Health tracker” system
The first portable medical alert device we discovered from Medihill appeared to be a little different from what we've seen anywhere else. It's called "HealthTracker Medical Alert” and is an all-in-one mobile health, wellness, and personal safety solution. It has 2-way voice communication, optional fall detection for $10/month, alarm activity tracking from anywhere in the world, and is wearable on a lanyard, belt, or as a pendant. We would have expected a device that's advertised for health and wellness to at least track steps or something, but although this device looks a little different from the others, it doesn't have any impressive health benefits. The monthly plan on this device is $39.99, the quarterly plan breaks down to $37.79/month, the semi-annual plan is $35.19/month, and the annual plan is $32.99/month. Semi-annual and annual plans come with free shipping and annual plans also come with a free lockbox.
Simple SOS alert button
The Medihill Hotpod is the second medical alert system available for on-the-go. It has a simple SOS alert button, up to 72 hours of battery life, 2-way calling, locating technology, optional fall detection for $10/month, built-in vibration and motion sensor, and can be worn as a wristband or on a belt clip. The pricing for this choice is $39.99/month, $37.79/month quarterly, $35.19/month semi-annually, or $32.99/month if you pay annually. All plans come with free activation, and free device rental. Semi-annual and annual plans come with free shipping and the annual plan also means you get a free lockbox.
Popular choice
A crowd favorite is the Medihill smartwatch. This device has an SOS button, optional fall detection for $10/month, two-way calling, 48 hours of battery life, heart rate monitoring, a step counter, and is available in 11 languages. The smartwatch looks just like any other watch you might wear, so no one would suspect that it's a medical alert system. Rather than buying the smartwatch like you do through most companies, it's a rental, so you aren't charged anything extra. Monthly plans for the watch are $44.99, $42.07/monthly if you pay quarterly, $39.59/month if you pay semi-annually, and $37.12 if you pay a whole year upfront. All systems come with free activation, but you'll only get free shipping with semi-annual and annual plans and also a free lockbox with annual plans.
Other products to consider
Other accessories or products you might consider adding to your purchase are an extra pendant for $34.99/month, express shipping for $29.99 (USPS shipping that arrives in 1-2 days), or a lock box (if you're getting a monthly or quarterly plan) for $24.99.
Extended protection
Regardless of which medical alert system you go with, Medihill will offer a protection plan for an additional $5/month. This allows a two-time replacement annually for broken or damaged devices. This is a pretty generous protection plan, considering we hardly ever see companies that offer more than one device replacement per year.
Try for 30 days
If you try out Medihill and aren't happy with the equipment performance, activation process, or any other aspect of the company and decide to change your mind, you can get a full refund within 30 days.
Hardly any customer reviews
The Better Business Bureau (BBB) has awarded Medihill an "A+” rating for their service. We wish they had more customer reviews because this is one thing that's definitely lacking compared to other medical alert system companies. They don't have any on their website, none from their BBB profile, and hardly any anywhere else online. We really like to see what other people have to say about their experience with a company, so it's disappointing to not have that here.
Nothing we haven't seen before
Because Medihill offers a 30-day trial, it's not a very risky choice for medical alert systems. However, it seems like it may not be the most popular place to turn since they have so little feedback from customers. Their pricing is definitely reasonable, but their devices are nothing we haven't already seen before. This company strikes us as a decent option for medical alert systems, but there are definitely more tried and true choices out there.
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Medical alert systems bring an added sense of safety to the wearer and give peace of mind to their loved ones. For elderly or disabled individuals who live independently, it's important to have a quick means of communication to alert someone in case of an emergency. This could be a fall, the onset of a heart attack, or some other medical crisis. Medical alert systems contact emergency services to provide urgent care to the wearer.
You might think, "Why not just use a cell phone to call for help”? Well, sometimes the time it takes to dial a phone number or look up a phone contact will take too long. Also, it's likely that if someone fell out of their car or even around the house, they may not have their phone in hand. Plus, some patients who show signs of dementia may get confused and not know who to call when it comes down to it - or not have the dexterity to dial.
Medical Alert System FAQ
Continued from above...
Medical alert systems can be worn as a bracelet or necklace, so they stay out of the way, but are conveniently accessible at all times. Some companies have shower-mounted devices that can withstand heat and moisture. No matter how you wear your device or where it is, the point is that they're as easy as clicking a single button to connect to an operator and ask for help. A neat feature available with some medical alert systems is the ability for the device to detect a fall before the person even calls for help. This could be life-saving if someone was unable to speak or move due to their fall.
There are quite a few companies that offer medical alert services. Some have a long-established history and tons of feedback from customers. Others are newly entering the industry, so it's important to do a lot of research about each one to find a company that will be responsive to the wearer, keep up-to-date with latest technologies, and be around for a long time. Look for a company that's really transparent with their pricing so you won't be overpaying or confused about what the price will be month-to-month.
We've thoroughly explored many of the companies that sell medical alert systems. They each offer a slightly different variety of features and pricing plans, so you'll need to go with the one that will be the best solution for yourself or your loved one. We've highlighted a few things that we recommend you look for specifically as you shop around:
- Cost. There's usually a one-time cost to buy the medical device equipment and then an ongoing fee for the service to be available 24/7. Does the company have all their pricing clearly posted on their website or do you have to talk with a sales agent to figure it out? Transparent is best, so go with a company that makes it easy to see what you'll be paying.
- Contracts. How does the company structure their contracts? Are you able to pay month-to-month or will you need to commit to something longer than that? What is the process for canceling if you no longer need the service at some point?
- Features. Do you get automatic fall detection with your device? Does the company provide more than one device to keep around the house or does this cost a lot extra? How strong is the connection on the device around the house or in the yard?
- Reputation. You get a pretty good idea of how reliable and trustworthy a company is based on how they've treated their customers in the past. People will speak up about this, so pay attention to customer reviews as well as the company's rating from the Better Business Bureau.
To give you the best, most reliable experience with a medical safety device, the experts at Top Consumer Reviews have vetted multiple companies and done plenty of research on the pros and cons of each. We hope this information proves valuable guidance to help you find a medical device company that gives you an added sense of safety!
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