Sunday, April 20th
2025 Medical Alert System Reviews
MobileHelp
- 6 medical alert systems
- Pay monthly, quarterly, semi-annually, or annually
- No long-term contracts
- 100% U.S.-based sales and customer service
- Incredible customer reviews
- Free activation
- No equipment fees
- Free lockbox with each order
- "A+” Better Business Bureau rating
Founded in 2006, MobileHelp provides alert systems and fall detection for customers anywhere from 19 years old to 110 years old. They answer a call every 7.5 minutes. MobileHelp's company mission is to be someone's hero and deliver legendary service every day. In addition to basic medical alert systems, MobileHelp has added medication reminders as part of their service, since the Mayo Clinic has said that up to 50% of falls are related to skipped medication. They also boast that they offer activity tracking resources to encourage customers to be outside and exercise to increase muscle tone and balance, although we didn't actually see anything about this in relation to their medical alert systems.
Wireless in-home system
MobileHelp's products are divided into in-home and on-the-go categories. The first in-home system is the MobileHelp Classic with 1,400 feet of range, a waterproof help button, and no landline required. This device is only $19.95/month, $98.85 every 3 months, $179.70 every 6 months, or $359.40/year. MobileHelp has a price guarantee, so you'll never have your rates raised once you sign up. We noticed that although this company boasts that they don't do activation fees, we were charged a one-time processing fee of $49.95 if we chose to pay monthly. You'll also need to pay $16 for ground shipping as well.
Use your landline
The MobileHelp Wired Home system requires a landline hookup and has up to 600 feet of coverage area. It has a built-in speaker on the unit with 2-way talk, plus a help button. Oddly, this device has less capability than the MobileHelp Classic, but it costs more if you pay month-to-month. Monthly you'd pay $26.95, quarterly the cost is $80.85, semi-annually the cost is $149.70, and annually you'd pay $299.40. The only other cost for this is $16 for ground shipping.
Simple and portable
For more freedom and flexibility, you'll want to focus on the portable products. The Solo is a pendant (or can be worn on your wrist) with a mobile unit with GPS tracking and remote activation that can be used wherever you are. It's a very basic system that costs $41.95/month, $122.85 quarterly, $219.70 semi-annually, and $384.45 annually, plus $16 for shipping.
Compact and lightweight system
The MobileHelp Micro is the second on-the-go system from MobileHelp. It's the smallest and most lightweight device available. It comes with a detachable lanyard, GPS monitoring, and is water-resistant. The monthly plan for this device is $39.95/month, $116.85 quarterly, $207.70 semi-annually, or $395.40 if you pay for the full year.
The total package
If you want the best of both worlds and would prefer both an in-home system and on-the-go button to switch between, MobileHelp has complete protection systems too. They have a Duo and a Mobile Duo that vary slightly by design and start at $46.95/month with only a few dollars of price difference between them. This would be worth looking into if you're wanting complete protection with a mix of product features.
Call customer support
If you call MobileHelp about setting up a medical alert service with them, you'll get 1 month free and 50% off fall detection. We didn't see any discount code or way to set this up if you buy online, so it might be worth giving them a call. Plus, you'll want more information on the battery life of these products and some other specs that we weren't able to find on the website, so this is another reason to reach out to MobileHelp's team members.
Cover yourself from loss or damage
Connect Premium is MobileHelp's version of an extended warranty that costs $6/month, so that if your device is lost or damaged, rather than paying the full replacement price, you'll either pay nothing or a small deductible instead. Another optional add-on is a fall detection pendant with your order. This is $11/month and comes as a separate device.
Sky high customer reviews
MobileHelp is an accredited business with the Better Business Bureau (BBB) and they have sky high customer reviews on their profile. Often people turn to the BBB just to leave complaints, but in this case people have come here to rave about their customer service. They have a no-pressure sales team and thoroughly answer the questions that customers have. There is no shortage of glowing praise from buyers, and MobileHelp almost has perfect 5/5 star ratings across the board, which is something hard to come by.
Would have liked more product details
What mostly has us sold on this company is how happy they keep their customers. From service to responsiveness and quality, MobileHelp scores 10/10 with their mobile alert system wearers and family members. Their pricing is really comparable to what you'll find from other medical alert system companies, so we have no complaints there. The only thing we wished to see was more specific device information from MobileHelp. They provide a very general overview of their system, but don't tell you anything about battery life and charging, a cancellation policy, or what to do if your device comes with glitches. We'd like to see more thorough information on their website even though we know they'll provide these details over the phone.
Great choice for simple products
Overall, MobileHelp seems like a great option if you're willing to work with them on the phone a bit. They have really simple, straightforward medical alert systems, so if that's all you need, this is a great choice.
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Medical alert systems bring an added sense of safety to the wearer and give peace of mind to their loved ones. For elderly or disabled individuals who live independently, it's important to have a quick means of communication to alert someone in case of an emergency. This could be a fall, the onset of a heart attack, or some other medical crisis. Medical alert systems contact emergency services to provide urgent care to the wearer.
You might think, "Why not just use a cell phone to call for help”? Well, sometimes the time it takes to dial a phone number or look up a phone contact will take too long. Also, it's likely that if someone fell out of their car or even around the house, they may not have their phone in hand. Plus, some patients who show signs of dementia may get confused and not know who to call when it comes down to it - or not have the dexterity to dial.
Medical Alert System FAQ
Continued from above...
Medical alert systems can be worn as a bracelet or necklace, so they stay out of the way, but are conveniently accessible at all times. Some companies have shower-mounted devices that can withstand heat and moisture. No matter how you wear your device or where it is, the point is that they're as easy as clicking a single button to connect to an operator and ask for help. A neat feature available with some medical alert systems is the ability for the device to detect a fall before the person even calls for help. This could be life-saving if someone was unable to speak or move due to their fall.
There are quite a few companies that offer medical alert services. Some have a long-established history and tons of feedback from customers. Others are newly entering the industry, so it's important to do a lot of research about each one to find a company that will be responsive to the wearer, keep up-to-date with latest technologies, and be around for a long time. Look for a company that's really transparent with their pricing so you won't be overpaying or confused about what the price will be month-to-month.
We've thoroughly explored many of the companies that sell medical alert systems. They each offer a slightly different variety of features and pricing plans, so you'll need to go with the one that will be the best solution for yourself or your loved one. We've highlighted a few things that we recommend you look for specifically as you shop around:
- Cost. There's usually a one-time cost to buy the medical device equipment and then an ongoing fee for the service to be available 24/7. Does the company have all their pricing clearly posted on their website or do you have to talk with a sales agent to figure it out? Transparent is best, so go with a company that makes it easy to see what you'll be paying.
- Contracts. How does the company structure their contracts? Are you able to pay month-to-month or will you need to commit to something longer than that? What is the process for canceling if you no longer need the service at some point?
- Features. Do you get automatic fall detection with your device? Does the company provide more than one device to keep around the house or does this cost a lot extra? How strong is the connection on the device around the house or in the yard?
- Reputation. You get a pretty good idea of how reliable and trustworthy a company is based on how they've treated their customers in the past. People will speak up about this, so pay attention to customer reviews as well as the company's rating from the Better Business Bureau.
To give you the best, most reliable experience with a medical safety device, the experts at Top Consumer Reviews have vetted multiple companies and done plenty of research on the pros and cons of each. We hope this information proves valuable guidance to help you find a medical device company that gives you an added sense of safety!
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