Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Wednesday, September 28th
Lifeline is proud to let customers know they were the first to provide a personal alert system in North America back in 1974. In 2006, they were acquired by Philips and rapidly grew throughout the United States with new technologies and innovative capabilities. In July 2021, Connect America acquired Lifeline and agreed to maintain an equity stake with Philps in the company. Through their transitions, Philips Lifeline has maintained their "A+" rating from the Better Business Bureau.
Stay active, stay safe
If you're a busybody who likes to keep up with social circles and maintain an active lifestyle, the On the Go medical alert system from Lifeline will be your best bet. For $49.95/month and a one-time device fee of $99.95, you can get 24/7 access to emergency help with their all-in-one help button. It includes automatic fall detection, 2-way voice communication, GPS location technologies, a waterproof help button, and rechargeable battery that lasts up to 5 days.
Landline and cellular in-home options
For emergency response from home, Philips Lifeline has a HomeSafe standard device that either works with a landline or through cellular data, depending on your preference. The landline cost is $29.95/month with a one-time $50 activation fee and the cellular plan is $43.95/month with a one-time $50 activation fee. Both of the devices offer two-way communication with a trained response associate, wearing options (pendant or wristband), a long-lasting battery that Philips Lifeline will replace, and a waterproof help button.
No free shipping
Unlike many of their competitors, Philips Lifeline doesn't offer free shipping on their products. If you opt to do self-installation, you'll get a setup guide and pay $19.99 for shipping. If instead you would like in-home installation and to be able to talk through any questions you have, the cost is $99.
Call for in-depth policies and product details
The product choices from Philips Lifeline are simple, which is what a lot of customers are looking for. If you aren't happy with your medical alert system during the first 30 days, you can return it for a full refund. There aren't a lot of specific details about a cancellation policy after 30 days, but since it doesn't appear that Philips Lifeline locks you into anything long-term, it shouldn't be hard to get out of monthly fees once you no longer require assistance. We wish they spelled out more of their policies on the website, but it seems that Philips Lifeline wants customers to call their sales associates for a lot of the specific details about their products and procedures.
We believe that Philips Lifeline is a great option for many people, but it doesn't quite measure up to its competition. The company has an "A+" rating from the Better Business Bureau, but not many customer reviews. We would like to see more details about their product features and customer policies to know how easy they are to work with. Their products are basic and prices are slightly more expensive than what we would expect, especially when you factor in the activation fees and shipping cost. Philips Lifeline is just average in our opinion and their rating reflects this.
Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.
Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.
There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.
You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.
Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:
TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.
Select any 2 Medical Alert Systems to compare them head to head