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ResponseLINK Review

Friday, March 1st

2024 Medical Alert System Reviews

ResponseLINK Review 2 Star Rating


2 Star Rating
  • 24/7 US-based monitoring
  • 30-day money back guarantee
  • Free standard shipping
  • Refer friends or family for a free month

ResponseLINK has over 30 years of experience working with seniors, medical professionals, and caretakers. They boast that their products are the most versatile emergency medical equipment on the market today, but right away we could tell they were nothing out of the ordinary. ResponseLINK's website is easy to navigate, but very basic and lacks some important information.

Lack of product variety

You won't have a hard time choosing a product from ResponseLINK since there isn't much variety. Their inventory consists of:

  • In-Home Alert (starts at $19.95/month)
    • Requires a landline phone
    • Unlimited button pushes
    • Up to 600 feet of range
    • 100% waterproof
    • 3-5 year battery life
    • Multi-lingual support
  • Mobile Medical Alert System (starts at $36.95/month)
    • Two-way communication
    • Powered by Verizon
    • Up to 30 days of battery life on one charge
    • 911 geolocation technology
    • Unlimited button pushes
    • Zero installation required
  • Fall Detection (starts at $27.95/month)
    • Detects fall and automatically calls for help
    • Comfortable to wear on neck or wrist
    • Up to 600 feet of range
    • 2-3 year battery life
    • 100% waterproof
    • Multi-lingual support

Vague description of add-ons

We discovered a list of add-on features available to customers through ResponseLINK that you can discuss with a customer service representative if you're interested. They don't list prices, but rather a short description of what the service is. We aren't sure how it works since these options don't seem to integrate with the available equipment, but nonetheless, it could be worth looking into. The optional add-ons include prescription reminders, meal reminders, a personal alarm, a health test reminder, daily wakeup call, and a medical monitoring panel.

No long-term commitment

You can order your product of choice (minus any add-ons) straight through ResponseLINK's website on either a monthly payment plan or 10-month plan. You'll save almost $10/month if you decide to pay in advance. ResponseLINK doesn't make their customers commit to a long-term contract and services can be canceled at any time. However, even though there is no termination fee, we aren't sure if you'll get a prorated refund if you are on the 10-month plan and haven't gotten a full term's worth of service.

Best Medical Alert Systems

Referral program

If you refer friends or family to ResponseLINK, they will give you a free month of service. To qualify, you'll need to give them a call to discuss details.

Ask about their 30-day guarantee

ResponseLINK has a message that says, "Ask about our 30-day money back guarantee!" posted by their phone number on their website. There is no information about it listed anywhere else, so although it's great that they have a guarantee, you will have to make a call to their sales department to get any information about it, unfortunately.

Not bad, but not great

Even though ResponseLINK lists that they are an "A+" rated company through the Better Business Bureau, we found that this wasn't the case. They don't have a low rating, but rather no rating at all. Customer feedback is definitely not a big factor in helping us know whether ResponseLINK is a good option for seniors since everything posted on their website appears to be filtered and there isn't a lot said about them anywhere else. We aren't necessarily surprised by this, since we can't imagine ResponseLINK is very popular, especially when there are other great medical alert options available online. ResponseLINK isn't a bad choice, but you'll get better features, product selection, and value elsewhere.

What is the Best Place to Purchase a Medical Alert System?

Medical alert systems have grown in popularity over the years due to their ability to get a person life-saving help in the case of an emergency. Many senior citizens prefer to stay in their homes for as long as possible rather than move to a care facility - and that presents certain risks if they aren't being routinely monitored. A medical alert system can quickly contact emergency services in the event of a fall or other unexpected health issue to protect the safety of the wearer 24/7.

Seniors typically wear medical alert systems around their wrist or neck for convenience. Certain companies offer wall or shower-mounted devices as well. Using them is as easy as clicking a single button to get in touch with an operator and reach out for immediate emergency help. As an added safety measure, some systems automatically detect when the wearer has fallen to make sure they aren't left alone when they are unable to press the button.

The Best Medical Alert Systems Compare Medical Alert Systems Compare Medical Alert System Reviews What are the best Medical Alert Systems Best Medical Alert System Reviews

Medical Alert System FAQ

A medical alert system is often used by seniors who want to "age in place" rather than move to an independent/assisted living facility. Using a button on a pendant or wrist strap, they can let loved ones and/or emergency responders know that they need help due to a fall or medical situation.
Most systems on the market include a wearable panic button and round-the-clock remote monitoring. You can choose a plan that covers in-home use only or one that includes coverage when the wearer is out and about.
That depends on the person using the system and what kind of help they might need. Some medical alert systems include automatic fall detection, GPS tracking, and even smartwatch features like heart rate monitoring and tracking health goals.
Pricing varies, but you can anticipate monthly service fees ranging from $19.95 to $56.95 - the higher your coverage, the more you'll pay per month. You'll also need to factor in equipment costs: some service providers let you choose between buying it outright (lower monthly fees) and renting it (higher monthly fees).
Unfortunately, you won't get coverage for a medical alert system through Original Medicare or Medicaid. But, if you have a supplemental insurance plan, you might be able to get a discount. Check with your carrier if this applies to you.
The majority of medical alert systems come with a 30-day trial or money-back guarantee. However, with respect to the equipment, you'll want to read the fine print to understand your provider's terms if something goes wrong with your panic button or with any other devices down the line.
Yes. Very few medical alert providers lock you into a long-term contract. Most often, you'll get a prorated refund for any prepaid months of coverage once you return rented equipment. Plus, you have that initial trial period of 15-30 days that's offered by most medical alert services.
Your best bet is to see what other customers have to say. Look for reviews, preferably on third-party sites not affiliated with the provider. Another great resource is the Better Business Bureau: an "A+" rating and accreditation are good signs that you or your loved one will be well-protected by a particular medical alert service.
Compare the Best Reviews

Continued from above...

There are more medical alert options popping up all the time, so it's wise to do your research and make sure you find the best one for you or your loved one. Some tried and true companies have been around for years and have a lot of customer feedback while others are brand new with updated features and technologies.

You'll want to find a company that gives transparent pricing information and makes it as easy as possible to use their device. Medical alert systems are important, and companies shouldn't make your purchase confusing or unnecessarily expensive. Shopping online helps you compare retailers and find your best option.

Since there are many companies that sell medical alert systems, we have provided important information for you to consider when shopping around:

  • Cost: How much will you have to spend for the equipment? What is the price of the ongoing monitoring fees? Are you able to get pricing right away or will the company make you talk to a sales representative beforehand?
  • Contracts: Do you have to commit to a long-term contract in order to sign up for a company's services? Or can you go month-to-month? How easy is it to cancel if you are unsatisfied with the product or no longer need it?
  • Variety of features: Does the medical alert system come with automatic fall detection? How many devices does the company offer to wear and put around your house? Does the product have good range in case the wearer walks outside or happens to fall in a more remote corner of the house?
  • Reputation: What do customers say about their experience with the product and customer service? Does the medical alert system work reliably or have people experienced issues with it? Is the company accredited and rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best places to purchase a medical alert system. We hope this information helps you find the best product to ensure safety and give peace of mind to you or the senior in your life.

Compare Medical Alert Systems

Select any 2 Medical Alert Systems to compare them head to head

  • Bay Alarm Medical
  • LifeFone
  • LifeStation
  • MobileHelp
  • ADT
  • Medihill
  • Alert 1
  • Philips Lifeline
  • Medical Guardian
  • Life Alert
  • ResponseLINK
  • Rescue Alert
Bay Alarm Medical vs LifeFone Bay Alarm Medical vs LifeStation Bay Alarm Medical vs MobileHelp Bay Alarm Medical vs ADT Bay Alarm Medical vs Medihill Bay Alarm Medical vs Alert 1 Bay Alarm Medical vs Philips Lifeline Bay Alarm Medical vs Medical Guardian Bay Alarm Medical vs Life Alert Bay Alarm Medical vs ResponseLINK Bay Alarm Medical vs Rescue Alert LifeFone vs LifeStation LifeFone vs MobileHelp LifeFone vs ADT LifeFone vs Medihill LifeFone vs Alert 1 LifeFone vs Philips Lifeline LifeFone vs Medical Guardian LifeFone vs Life Alert LifeFone vs ResponseLINK LifeFone vs Rescue Alert LifeStation vs MobileHelp LifeStation vs ADT LifeStation vs Medihill LifeStation vs Alert 1 LifeStation vs Philips Lifeline LifeStation vs Medical Guardian LifeStation vs Life Alert LifeStation vs ResponseLINK LifeStation vs Rescue Alert MobileHelp vs ADT MobileHelp vs Medihill MobileHelp vs Alert 1 MobileHelp vs Philips Lifeline MobileHelp vs Medical Guardian MobileHelp vs Life Alert MobileHelp vs ResponseLINK MobileHelp vs Rescue Alert ADT vs Medihill ADT vs Alert 1 ADT vs Philips Lifeline ADT vs Medical Guardian ADT vs Life Alert ADT vs ResponseLINK ADT vs Rescue Alert Medihill vs Alert 1 Medihill vs Philips Lifeline Medihill vs Medical Guardian Medihill vs Life Alert Medihill vs ResponseLINK Medihill vs Rescue Alert Alert 1 vs Philips Lifeline Alert 1 vs Medical Guardian Alert 1 vs Life Alert Alert 1 vs ResponseLINK Alert 1 vs Rescue Alert Philips Lifeline vs Medical Guardian Philips Lifeline vs Life Alert Philips Lifeline vs ResponseLINK Philips Lifeline vs Rescue Alert Medical Guardian vs Life Alert Medical Guardian vs ResponseLINK Medical Guardian vs Rescue Alert Life Alert vs ResponseLINK Life Alert vs Rescue Alert ResponseLINK vs Rescue Alert
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