Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Wednesday, December 4th
Aetna has a long history in the insurance industry with over 160 years under its belt. In our look into Medicare Advantage Plans, Aetna stands out for providing a wide list of plans, including an impressive range of coverage options for dental, vision, and prescriptions.
Impressive online quote feature
Aetna has made a name for itself particularly as one of the modern companies that allows for online quotes. You don't need to make a phone call at Aetna to get the details (though you can call a rep if you want extra info or help). In general, Aetna is a low-stress site to start researching Medicare Advantage Plans.
Highly detailed plan previews
Aetna's online quote feature is extremely fast and helpful for customers who want a quick look at plans before going through the rigamarole of calling and quote gathering. Aetna instantly shows you detailed plans in your area. Unlike some sites we reviewed in our evaluation, Aetna is clear about premiums, plan highlights, Rx coverage, pricing, and out-of-pocket maximums. You can see everything at a glance. All you need to get started is your zip code. If you prefer a phone call, the process is very similar. During the call, they'll ask for essential information like your name, zip code, and date of birth.
Fast plan quotes totally online
For our "example" customer, a 65-year-old woman in Illinois, the zip code search showed 10 plans to choose from. These included plans that were prescription only, medical only, and combinations of the two. Getting all these details without ever having to input your personal information into Aetna's system is great for a quick quote, giving Aetna a slight edge over some companies in our review that require a phone call or an account.
Get complete quotes without a call
The detailed quotes aren't just for show. They offer you a full-price layout without ever having to get on the phone with a representative. This quote process is as accurate as talking to a rep once you add in your personal details. For example, to get an accurate comparison with other companies we added our example customer's medication, Xarelto at a 2.5 MG dosage. According to the options at Aetna, here's what you can expect to pay for their Medicare Advantage Plans:
The best plan overall included the $0 premium and the low $61.85 per month for medications, which makes it highly competitive.
Customer service 12 hours a day
One of the benefits of working with Aetna is that the company offers ongoing customer service. Aetna's representatives are available to help you seven days a week. Whether you have questions over the weekend or after your workday ends, reaching someone at Aetna is a breeze. Their standard working hours range from 8 am to 8 pm, 7 days per week.
Solid BBB score overall
While Aetna carries an "A+" rating from the Better Business Bureau, it lacks accreditation. On top of that, the BBB listing reveals numerous complaints, which is a little concerning as many of Aetna's top competitors (who also have "A+” ratings) don't have nearly as many complaints. However, many of these complaints appear related to issues with third-party insurance brokers that connected customers to Aetna rather than Aetna itself.
Competitive prescription prices
Two things really stand out about Aetna: the quick online quote process and the low-price options for premiums and prescriptions. These two things alone make the provider competitive. However, despite having a solid "A+” rating from the BBB, Aetna falls a little lower due to the large number of complaints about the site. When comparing that to other popular competitors, it keeps Aetna from the top. Due to this, the company still easily earns a mid-tier rating in our review and is definitely worth adding to your list to compare prices, especially if prescriptions are one of your top concerns.
If you or a family member is approaching the age of 65, or if you are soon eligible for Medicare Parts A and B, now is the perfect time to start looking at coverage to go along with your Medicare. While standard Medicare covers many of your medical expenses, it may be somewhat expensive. So looking into another option, Medicare Advantage Plans, might be in your best interest.
Medicare Advantage, also known as Medicare Part C, is an alternative to traditional Medicare offered by private insurance companies approved by Medicare. These plans provide all the coverage of Medicare Part A (hospital insurance) and Part B (medical insurance) and often include additional benefits, such as vision, dental, and prescription drug coverage. Some plans even offer health and wellness programs to encourage preventive care like fitness, chiropractic, and physical therapy.
One way to think of a Medicare Advantage Plan is like an all-inclusive resort stay. While you need to stick with a particular hotel (or, in this case, medical network), everything is handled for you from basic meals to entertainment (or prescriptions and medical specialists). Much like an all-inclusive resort experience, Medicare Advantage consolidates various features of Medicare, so your prescription drug coverage and services like dental, vision, and hearing are all taken care of in one place. These elements would typically require piecing together separate standalone plans which can be complicated and frustrating. Instead, you can get everything you need at once.
Premiums for Medicare Advantage plans change based on the provider and the specific plan. While you might find policies with $0 monthly payments, they can come with increased out-of-pocket expenses, such as office visit copays and annual deductibles. However, basics like primary care and prescriptions are often partially (if not completely) covered. On the other hand, if you're looking to see a specialist, you might prefer a plan with a higher premium to cover the cost of those visits.
When it comes to signing up for a Medicare Advantage Plan, there are two ways to find what you need: approaching an insurance company directly or collaborating with a broker. Choosing an insurer you already know and trust, potentially one that has been your healthcare provider before, might be the best way to go if you're looking for peace of mind and security. Typically, you can rely on getting the lowest possible premium quotes from that particular company. However, going through a broker or referral service can help you compare policies from different insurers at a glance. In this case, you might find better coverage from a competitor, and you can trust the broker to work on your behalf.
Regardless of the path you choose, you'll want to familiarize yourself with the different Medicare Advantage Plans, their benefits, and average premium costs for your demographic (age, gender, location). This helps you avoid feeling pressured to commit to a policy that may not align with your needs. Keep in mind that to apply for any Medicare Advantage Plan, you'll need your Medicare number, so make sure you complete the necessary steps to enroll in Medicare (A and B) before selecting your Advantage coverage.
If all of this sounds like a lot, don't worry. We've got your back. To simplify the process of finding Medicare Advantage Plans that are worth your time, we've put together a few criteria that might help you sort it all out:
To help you keep it simple and focus on your health and well-being, Top Consumer Reviews has reviewed and ranked the best Medicare Advantage Plans available today. This way, you can save time and money as you join (or change to) a new plan. We hope our research will help you find the best deals, the friendliest reps, and the top coverage so you can enjoy your golden years stress-free!
Select any 2 Medicare Advantage Plans to compare them head to head