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Tuesday, January 21st
Despite having over 30 years of experience, Cigna might not meet your expectations when it comes to Medicare Advantage Plans. Coverage from Cigna is extremely limited. Cigna only offers 6 options to choose from. Even compared to other companies that provide their own insurance (rather than brokering for multiple insurance companies) the plan selection at Cigna was smaller. This limitation along with reported issues from paying customers regarding the usability of Cigna's site raises some red flags. Considering long-term usability, Cigna may not be your best choice for a Medicare Advantage Plan.
Quick online quotes
Now, first things first: getting an online quote was super easy at Cigna. While reviews are talking about a lack of user-friendliness at Cigna, we didn't find that during our initial quote search. To get started we just had to submit our sample persona's zip code for Lake County, IL. After that, we immediately got online quotes. These were easy to read and compare and didn't raise any red flags on the user experience side. However, there were fewer quotes from Cigna than from other companies we reviewed, with only 6 options to choose from. On the other hand, we did appreciate the added bonus of a fully online pricing process. We didn't even need to make a phone call. But, if you prefer talking to a representative, Cigna says you can easily reach one.
Extremely detailed pricing
There are tons of details on the online quotes to help you decide which plan you want to move forward with. Of the 6 plans we were given, 5 of them offered prescription coverage, which was a bonus. You can also easily find details about monthly premiums, copays on regular visits vs specialists, and whether or not the plans include dental, vision, hearing, OTC drugs, and fitness (most of them do). In order to get the most accurate estimate, you just need to add your prescriptions and answer a few questions. For our example customer profile, who is a woman about to turn 65 in Illinois and is currently taking Xarelto (2.5 mg tabs), the cost for the monthly premium at Cigna is listed as $0. However, with the prescription, the yearly cost is $1102.30 which breaks down to around $91.85 per month
Customers aren't happy with Cigna
Cigna used to hold an "A+” rating from the Better Business Bureau, but it has recently fallen to an alarming "NR” rating. Considering this slide down the ratings, we are a little more cautious about Cigna as a whole. Along with the disappointing BBB score, Cigna also showed a lower average star rating from third-party review sites. Across the board, Cigna earned just 1.3 stars out of 5 on average.
Customer complaints
Some of the complaints include customers being unable to reach a representative despite holding insurance with Cigna. Other customers complained about a variety of technical issues regarding logins and the customer portal. This is particularly frustrating from the perspective of a paying customer who needs these features to get coverage for their medical expenses. Given the low ratings and a large number of customers' concerns about the usability of Cigna's site, this provider falls pretty low in the rankings.
Cigna doesn't stand out as a favorite
Despite Cigna's nearly four decades in operation, Cigna has some truly disappointing features. Their BBB reputation is now a concerning "NR” rating, which raises some serious red flags, and the average star rating is just 1.3 stars. Considering that many of the complaints about Cigna revolve around the site's usability after coverage is purchased, we're a little worried about customers having a poor long-term experience here. Considering that Cigna also offers fewer coverage options than most competitors, we couldn't really recommend you start your Medicare Advantage Plan journey here. For these reasons, Cigna gets a disappointing rating in our review.
If you or a family member is approaching the age of 65, or if you are soon eligible for Medicare Parts A and B, now is the perfect time to start looking at coverage to go along with your Medicare. While standard Medicare covers many of your medical expenses, it may be somewhat expensive. So looking into another option, Medicare Advantage Plans, might be in your best interest.
Medicare Advantage, also known as Medicare Part C, is an alternative to traditional Medicare offered by private insurance companies approved by Medicare. These plans provide all the coverage of Medicare Part A (hospital insurance) and Part B (medical insurance) and often include additional benefits, such as vision, dental, and prescription drug coverage. Some plans even offer health and wellness programs to encourage preventive care like fitness, chiropractic, and physical therapy.
One way to think of a Medicare Advantage Plan is like an all-inclusive resort stay. While you need to stick with a particular hotel (or, in this case, medical network), everything is handled for you from basic meals to entertainment (or prescriptions and medical specialists). Much like an all-inclusive resort experience, Medicare Advantage consolidates various features of Medicare, so your prescription drug coverage and services like dental, vision, and hearing are all taken care of in one place. These elements would typically require piecing together separate standalone plans which can be complicated and frustrating. Instead, you can get everything you need at once.
Premiums for Medicare Advantage plans change based on the provider and the specific plan. While you might find policies with $0 monthly payments, they can come with increased out-of-pocket expenses, such as office visit copays and annual deductibles. However, basics like primary care and prescriptions are often partially (if not completely) covered. On the other hand, if you're looking to see a specialist, you might prefer a plan with a higher premium to cover the cost of those visits.
When it comes to signing up for a Medicare Advantage Plan, there are two ways to find what you need: approaching an insurance company directly or collaborating with a broker. Choosing an insurer you already know and trust, potentially one that has been your healthcare provider before, might be the best way to go if you're looking for peace of mind and security. Typically, you can rely on getting the lowest possible premium quotes from that particular company. However, going through a broker or referral service can help you compare policies from different insurers at a glance. In this case, you might find better coverage from a competitor, and you can trust the broker to work on your behalf.
Regardless of the path you choose, you'll want to familiarize yourself with the different Medicare Advantage Plans, their benefits, and average premium costs for your demographic (age, gender, location). This helps you avoid feeling pressured to commit to a policy that may not align with your needs. Keep in mind that to apply for any Medicare Advantage Plan, you'll need your Medicare number, so make sure you complete the necessary steps to enroll in Medicare (A and B) before selecting your Advantage coverage.
If all of this sounds like a lot, don't worry. We've got your back. To simplify the process of finding Medicare Advantage Plans that are worth your time, we've put together a few criteria that might help you sort it all out:
To help you keep it simple and focus on your health and well-being, Top Consumer Reviews has reviewed and ranked the best Medicare Advantage Plans available today. This way, you can save time and money as you join (or change to) a new plan. We hope our research will help you find the best deals, the friendliest reps, and the top coverage so you can enjoy your golden years stress-free!
Select any 2 Medicare Advantage Plans to compare them head to head