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Friday, April 18th
Cigna, a seasoned insurance provider with over 30 years of experience, might not meet your expectations when it comes to Medicare Supplement Plans. As you explore the Cigna website, they highlight programs and savings as a perk for becoming a member of their Medicare Supplement Plans.
Not enough details
However, during the online quote process, Cigna didn't provide sufficient details on these features. The worst part? Coverage from Cigna is extremely limited. As this site provides its own coverage rather than being a broker for other companies, we weren't surprised it was lower, but the coverage is pretty bad even then. In our research, there was only 1 supplement plan available in our state.
Minimal info on the site
Compared to some other sites that provide tons of helpful information, Cigna stands out as being pretty bare-bones. While you can see a few details about different plan types, to really get anywhere with shopping for plans, you'll need to put in your zip code and some personal information. Otherwise, the site just glosses over the basics, which might not be ideal for first-time Medicare plan shoppers.
Easy online quote process
Moving forward in the online quote process was super easy. We just had to submit our fake persona's information and we immediately got online quotes for a Basic Plan which is the Plan G equivalent in Wisconsin. We didn't even need to make a phone call to get numbers, which was amazing, though the option was available if you're interested in more detailed quotes.
Quotes lack details
Cigna offered exactly 1 plan in the state of Wisconsin, which is where our fictional client lives. As a reminder, to keep all of the results comparable, we sought a Medicare Supplement Plan for a 65-year-old woman who doesn't smoke and is searching for a Plan G or equivalent. The online quote for Cigna's Basic Plan started as low as $86.34 per month. Once we put in all the details we were offered a rate of $109.36 without riders and $149.00 with all available riders.
Horrible ratings and a falling reputation
Cigna has a pretty poor reputation. While the company used to hold an impressive "A+” rating from the Better Business Bureau, it has now been bumped down to an "NR” rating. On top of that, the average star rating for Cigna at third-party review sites is 1.3 stars out of 5, which is pretty abysmal. Customers complain about not being able to reach a representative when they need one and there are a ton of reviews about technical issues regarding logins and using the customer portal. Given that actually using your Medicare Supplement Plan is essential to having one, this knocks Cigna pretty low in our ratings.
Lower-rated and lower-ranked
Despite Cigna's nearly four decades in operation, Cigna doesn't have a top notch track record, which brings down its competitiveness in this review. Interestingly, across multiple insurance brokers, Cigna wasn't frequently quoted or recommended as a preferred source for coverage. On top of that, their BBB reputation has taken a hit in recent years falling all the way from an "A+” rating to an "NR” rating, which raises some serious red flags. Considering these factors, Cigna easily falls towards the bottom of the pack. Due to a lack of impressive features and a mid-level price, Cigna gets a lower rating here.
If you or a family member is approaching the age of 65, or if you are soon eligible for Medicare Parts A and B due to other qualifying reasons, now is the perfect time to start looking at additional coverage options for your Medicare. While Medicare insurance covers many of your medical expenses, it doesn't cover everything. To help pick up the extra slack, you can dive into a Medicare Supplement plan, often referred to as "Medigap”.
These plans work to address the gap between the 80% of medical concerns covered by Medicare and the remaining 20% that isn't covered. This way, you can reduce your out-of-pocket medical expenses and feel safer and more comfortable with your coverage.
The Medicare Supplement Plans are assigned letter names to differentiate them, which can sometimes lead to confusion. With an ever-evolving landscape of plans and their coverage, keeping up with changes like swapping Plan F (once a popular choice but was discontinued for new enrollees after January 1, 2020) with its successor, Plan G, (which offers similar benefits but introduced an annual deductible) can be extremely confusing. Paying attention to the changes in the market will help you make a more informed decision about your healthcare coverage and help you recognize what coverage you need and what you don't.
One thing to keep in mind as you plan for your Medicare journey is the "guaranteed issue period”. This is a period that spans the six months following your 65th birthday. During this period, you can get a Medicare Supplement Plan without any prerequisites beyond paying your premiums.
For example, this means that while health conditions won't disqualify you, being a smoker might result in higher premiums. However, once this six-month grace period concludes, insurers may request more detailed health information, such as your history of diabetes or heart conditions that may potentially impact your premiums and change what plans are available to you.
When it comes to purchasing a Medicare Supplement Plan, you have two primary options: buying directly from an insurance company or getting your plan through the services of a broker. Going with an insurance company means you might be able to continue using a company you already trust, which may be appealing due to lower rates or trustworthy insurance adjusters. On the other hand, if you choose to go with a broker, the company gives you access to a range of insurance providers, so you can compare rates and plans side by side, including the rates offered by your preferred insurance company.
Regardless of whether you choose to work with a broker or purchase directly from an insurance company, the most important thing about choosing a Medicare Supplement Plan is that you need to do your research. While you can initially explore various providers' websites, keep in mind that Medicare rules dictate plans must be sold either in person or over the phone, so you should be prepared to talk with a representative to finalize your Medicare Supplement Plan.
If you're not sure where to start with your Medicare Supplement Plan, we've put together a few things that might help you narrow down your options:
To help you stress less about your Medicare plans, Top Consumer Reviews has reviewed and ranked the best Medicare Supplement Plans available today. This way, you can save both time and money in your search. All you need to worry about is finding the best provider using our handy list and detailed reviews and getting back to enjoying your golden years stress-free!
Select any 2 Medicare Supplement Plans to compare them head to head