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The Best Mobility Scooter Companies

Where Can You Get the Best Mobility Scooter?

Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.

There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.

Friday, August 12th

2022 Mobility Scooter Company Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Electric Wheelchairs USA  Review 5 Star Rating

Electric Wheelchairs USA

5 Star Rating
  • Over 100 scooters to choose from
  • Options include 3-wheel, 4-wheel, transportable, folding, full-size, bariatric, and 2-person designs
  • Free 7-day trial on some scooters
  • Low price guarantee
  • 8% military discount
  • No sales tax (except for residents of Maryland)
  • Free shipping in the continental US
  • 30-day return policy (25% restocking fee)
  • In business since 2018
  • "A+" rated by the BBB
Top Consumer Reviews Best-In-Class Blue Ribbon Award

Electric Wheelchairs USA is a small, family-owned company that has been in operation since 2018 . All mobility scooters ship directly from the manufacturer to you, which can save you quite a bit of money compared with buying from a local brick-and-mortar store.

They'll save you money

When we visited the Electric Wheelchairs USA site for the first time, we got a pop-up offering a 5% discount if we signed up for their email list. However, that discount wasn't available for mobility scooters made by Whill, EWheels, Pride Mobility, or Golden Technologies. You can also save money if you find a scooter at a better price somewhere else: this retailer will match it - for up to six months after your purchase date. Also, unless you live in Maryland, you won't pay any sales tax on your purchase here. Finally, if you're active, reserve, veteran or retired military, you can get an 8% discount if you email a photo of your ID to their customer support team.

Excellent inventory

We were blown away by the selection here: somewhere in the neighborhood of 100 mobility scooters to choose from (though we'll point out that some of them were marked as "sold out" during our evaluation). Brands include EV Rider, Shoprider, EWheels, Pride Mobility, Golden Technologies, AFKIM, Vintage Vehicles, Drive Medical, and more. Electric Wheelchairs USA has all of the designs you'd find anywhere, like 3- and 4-wheel options. But, the inventory here goes above and beyond to include scooters for bariatric patients and even ones that can carry two people. Many scooters also include free gifts, like a cup holder or arm bag.

Novel designs if you want them

Our favorite scooter here, though, has to be the EWheels EW-Vintage Luxury HD. No joke: it has a front grill styled like a Ford Model T - and a storage "trunk" in the front. Like all mobility scooters sold by EW USA, there are plenty of details on the product page, from exact specifications to video clips of the scooter in action. And, if that's still not quite enough, you can book a call with one of their mobility experts to get your questions answered or to be sure you're ordering the right scooter for your needs.

7-day free trial on Luggies

One big perk offered by this mobility scooter store is the opportunity to take a 7-day free trial. This only applies to FreeRider USA's Luggie scooters, but it's a pretty amazing offer: no questions asked, no restocking fees, no return shipping costs, and they'll even take care of having it picked up and sent back. These scooters aren't cheap - the lowest-priced Luggie is still over $3,000 - but if you've got the money and you want a mobility scooter you can test drive, this could be a great fit.

Best Mobility Scooter Companies

30-day returns

How about returns on items not included in that free trial? EW USA gives you 30 days from the date of purchase to send back your scooter. Pay attention to that timeline, because it doesn't give you any leeway for the amount of time it takes to deliver your order and to send it back. As long as your item is still in unused condition and returned in the original packaging, you'll get a refund - minus a 25% restocking fee, and you're on the hook for the shipping fees too.

"A+" from the BBB

Because Electric Wheelchairs USA is one of the newer mobility scooter stores in our review, we were relieved to see that they've already earned an "A+" rating from the Better Business Bureau. There were a small number of complaints filed there, but each one received a detailed, appropriate response from a company representative.

Check out the buyer ratings on individual scooters

The relative newness of this retailer means that you won't find as much shopper feedback as some rival scooter stores have. The good news is that many of the mobility scooters sold by Electric Wheelchairs USA have at least a dozen reviews you can consider, to get an idea of how well they perform in real-life conditions. We even spotted one model that had over 130 ratings (but, unfortunately, it was sold out at the time of our evaluation).

#1 mobility scooter store

While we'd love to see more customer comments about the overall shopping experience with this retailer, we have absolutely no concerns about buying a mobility scooter here. The selection is fantastic, there are enough reviews on individual products to help guide a shopper's decision, and the customer service team stands at the ready to provide you with personalized support if needed. Electric Wheelchairs USA should be the first store you consider for ordering a mobility scooter online.

Go Mobility Review 4.5 Star Rating

Go Mobility

4.5 Star Rating
  • Free shipping in the continental US
  • In business since 2003
  • 30-day return policy (15% restocking fee, and only 15 days on EWheels products)
  • Low price guarantee
  • "A+" rated and accredited by the BBB

Go Mobility was created to "help as many people as possible go where they want to go and continue living the lifestyle they deserve" . In fact, one of the co-founders knows firsthand what it feels like to use a mobility scooter for the first time and get that rush of freedom and joy. Since 2003, Go Mobility has worked hard to offer that same independence and happiness to others.

Terrific variety of scooter types

You'll find an excellent range of mobility scooter types here, and you can easily view them by category, like 4-wheel travel scooters or all-terrain models. We were excited to see some options here that aren't always available at other stores, like two-person designs and "sit or stand" scooters. You'll have to pick a category to get started, and we would have liked to see the ability to filter the results by criteria like weight capacity, distance on a charge, and so on. Helpful hint: click on the icon to change from Grid View to List View, and you'll at least see each scooter's basics (like capacity, top speed, and driving range).

Ample details provided prior to purchase

For the juiciest details, however, you'll naturally need to click on the "learn more" button on any scooter you're interested in. Get as much or as little as you want, from an overview of the specs to the full owner's manual, watch videos of the scooter in use, and see what warranty coverage is included. Go Mobility offers customers the ability to leave reviews, but most of the scooters we clicked on didn't have any.

Price matching and free shipping

If you happen to find a Go Mobility scooter on offer for a lower price somewhere else, GM will offer you a price match. There are a few exceptions (eBay auctions don't qualify), but you can shop confidently here knowing they're not trying to rip you off. And, shipping is free in the lower 48 United States, no matter which scooter you buy.

Best Mobility Scooter Companies

30-day returns

Go Mobility has a generous return policy. You'll still have to pay a restocking fee of 15% (like most mobility scooter retailers), but you'll have 30 days to get a refund as long as it's in new condition and in the original packaging. The only exception is Ewheels scooters, which only have a 15-day return policy due to the manufacturer's requirements.

Fantastic reputation

As you would expect from a top-ranked scooter retailer, Go Mobility has an "A+" rating and accreditation from the Better Business Bureau. We were glad to see that there were only three complaints filed with the BBB over the last three years. You can also read through nearly 200 five-star reviews on the Go Mobility site. We're pretty sure they're filtered - no retailer, and we mean none, comes away with 100% five-star ratings on every product - but they're still verified buyers, and their comments might help you pick a scooter that's a good match for you.

Trustworthy mobility scooter store

Go Mobility has been slightly edged out since our last review, no longer coming in as our first-place retailer of mobility scooters. That's not because they've done anything wrong, just that their rival has done a few more things right. We still give Go Mobility a very positive recommendation: if you need a scooter and want to know you're getting it from a company you can trust, this one still fits the bill. Don't hesitate to buy a scooter from Go Mobility if they have the one you want.

Spinlife Review 4 Star Rating


4 Star Rating
  • Over 100 scooters to choose from
  • Minimum 2-year in-home warranty coverage on scooters
  • Free shipping in the continental US
  • In business for over 20 years
  • "A+" rated and accredited by the BBB

SpinLife has been "providing expert advice and quality products" for more than two decades. Their team of experts, many of whom are mobility equipment users themselves, have over 250 years of combined experience and are happy to help you find just the right scooter. Here you'll find all of the top manufacturers, as well as some SpinLife exclusive items, for an inventory of more than 100 mobility scooters to choose from. And, the SpinLife University offers extra guidance on topics like taking measurements for the right scooter and deciding how long your ramp should be. Even if you don't buy your mobility scooter here, we encourage you to take advantage of the wealth of knowledge on offer.

Helpful for first-time scooter owners

We really like the "Virtual Expert" tool on the main Mobility Scooters page. If you're brand-new to shopping for one, this section will give you lots of guidance. It walks you through the different types of scooters (travel/portable, full-size, heavy-duty, recreational, folding) and then asks you to choose your anticipated typical use (like recreational or portable) and the user weight range. (We want to point out that the User Weight dropdown is a little confusing: it says "250 lbs or more" and then "250 lbs - 350 lbs" , so there was no selection for people under 250. We think that the first one was supposed to read "250 lbs or less" .) Click on "find my scooter" and you'll get a list of results that match what you specified.

Very easy to navigate the store

Of course, you can just as easily browse by scooter type. SpinLife has a fantastic range of products, from standard 3- and 4-wheel styles to recreational, heavy duty/high weight capacity, folding, two-person, and even all-terrain for those off-road adventures. Once you've selected a category, just click on "narrow your results" to apply filters for price range, drive range, max speed, user weight, or any other specification that's important to you. Your results list will provide tons of details at a glance, from available color choices and seat sizes to key specs like weight capacity and suspension.

Be sure to read up on the warranty and return policies

Click on any scooter to get even greater details. We appreciate that they're all "tucked away" inside boxes with a plus sign: select the ones you want to see while not being overwhelmed by having to scroll through everything at once. Two important areas to read through are the returns and the warranty. Both of those depend on the manufacturer of the scooter itself and aren't determined by SpinLife. Warranty coverage also varies by scooter, but each one we looked at came with a minimum of two years of protection (and some even had three). That goes above and beyond the one-year warranty plan that seems to be standard on rival retailers' mobility scooters.

Best Mobility Scooter Companies

Lots of customer ratings on individual scooters

Because SpinLife is a popular mobility scooter store, they also have more customer ratings on individual models than many of their competitors. For example, the Spitfire Scout 4 by Drive Medical had over 550 ratings at the time of this evaluation, with an average score of 4.6 out of 5 stars. You can just scroll through the ratings, or click on specific ones to see what the customer said about the strengths and weaknesses, user details, and so forth.

"A+" from the BBB - but increasing complaints

SpinLife gets an "A+" and accreditation from the Better Business Bureau. With those accolades, we were surprised to see that this mobility scooter store had more than 80 complaints filed at the BBB in the three years leading up to this review, almost half of them over the most recent 12 months. Fortunately, they all received prompt, apologetic responses that made every effort to resolve the issues (most of which were related to supply chain issues or technician availability - both fairly standard challenges across scooter retailers and within other industries). Still, that's a lot more than we found with some of SpinLife's rivals, leading us to drop this retailer from being one of our top two stores.

Your order might take a long time to ship

Plus, even we spotted that SpinLife promises a 3-5 business day timeframe on most orders (or 5-7 business days for larger scooters) - but more than a few people said that they were told after placing their order (and having their credit cards charged for the full amount) that it was going to be on backorder and not delivered for weeks or months. We'd much rather see SpinLife be upfront with this information than leave customers disappointed and waiting.

Usually a good store, but be aware of recent delays

That's the main reason we've had to drop SpinLife's rating since our last review. For some products, it's not a big deal to put them on backorder or have delivery delayed by a period of time - just an inconvenience, really. Mobility scooters are not that kind of product. Having an unexpected wait like that could really limit a customer's freedom and quality of life, if they depend on a scooter to run errands or even move around their own home. This is still a trustworthy retailer in general, but at this time there are other mobility scooter stores doing a better job at fulfilling orders in a timely way.

Scooters "N Chairs Review 3.5 Star Rating

Scooters "N Chairs

3.5 Star Rating
  • Just under 100 models to choose from
  • 14 brands of mobility scooters
  • 14-day return policy (20% restocking fee applies)
  • Free shipping in the continental US
  • In business since 2018
  • "A+" rated and accredited by the BBB

Scooters "N Chairs was founded in 2018 as a mobility scooter dropshipper. In other words, this retailer doesn't maintain a warehouse of equipment or have a corporate headquarters. Instead, they serve as a middleman between you and just over a dozen manufacturers of scooters.

Not hard to shop here

You've got several ways to go about finding your mobility scooter here. Feel free to jump right to the category you need, like bariatric or folding airline-approved. Our preferred route, though, is to choose "browse all" and then use the filters to narrow down the results by the number of wheels, price range, user weight capacity, or any other characteristic that's important to us.

6-day shipping timeframe... maybe

The results list is easy to navigate, with key details displayed (like color choices, and price). We were a little surprised (suspicious would be too strong of a word) that no matter which manufacturer or scooter we looked at, the shipping time was always six days - especially when competitor scooter stores were saying that there were supply chain issues or that they only had one brand available for shipping within the next week.

Plenty of product information to consider

There's a decent amount of information on display when you click on a scooter that catches your eye. Most of the time, you'll be able to read through the entire user manual - and Scooters "N Chairs actually directs you to do so, because that's where you'll find all of the warranty and return information specific to each manufacturer. Don't miss the spot to "show all extras and configurations" , when available - that's how we discovered that some scooters (specifically the Amigo RT Express, in our browsing) even come with Shabbat Mode. Also, all scooters come with free standard shipping.

Best Mobility Scooter Companies

Less-than-generous return policy

Scooters "N Chairs' return policy isn't anything to get excited about. You've got 14 days from the date of delivery if you want to send it back (at your cost), and your refund will have a 20% restocking fee deducted from it. That's not unusual among mobility scooter retailers, but there are a handful that give you a longer timeframe or charge a lower restocking fee. At least this store warns you that the manufacturers may also tack on additional charges (for example, EWheels has a $75 fee for the delivery to you, and another $75 for the send-back).

More customer feedback, please

Not only is Scooters "N Chairs "A+" rated and accredited by the Better Business Bureau, but there were also no complaints filed with the BBB - as in zero. That's a fantastic track record for a company that's been in business for 4+ years. On the other hand, we didn't find much shopper feedback elsewhere, despite the site's proud proclamation that they have a 4.7/5-star average. You may be able to see some customer reviews on specific scooters, but they're not displayed in any prominent place that makes them easy to use as a guideline for deciding among scooter options.

Not exactly round-the-clock support here

We were also disappointed that Scooters "N Chairs' customer service team didn't respond to our live chat, even though it says their 24/7 support reps would "respond immediately" - we waited for more than 30 minutes during regular business hours and never received a reply. We didn't have the same problem with the toll-free number, though.

Good enough, but try a higher-ranked store first

You'll find a good variety of mobility scooters offered by Scooters "N Chairs, and it's great to be able to select from among so many brands. It can be a little tedious to have to consider the warranty and return policy of each one, though, and we would have appreciated it if the live chat had actually connected us with a representative. This is still a store worth considering, but you may want to try our higher-rated options first.

Colonial Medical Review 3 Star Rating

Colonial Medical

3 Star Rating
  • 20+ scooters to choose from
  • Free shipping on many scooters
  • In business for nearly 40 years
  • "A+" rated by the BBB

For almost 40 years, Colonial Medical has offered home medical supplies from its base in Nashua, NH. You'll find a huge inventory of a wide range of products, from bathroom equipment to incontinence supplies. Mobility scooters are just one of many options you can buy from this store.

Clunky website

This isn't the most intuitive website you'll find. On the main product page for Scooters, there's no way to filter by size, features, or anything else that's relevant - and it includes accessories like covers and baskets. We found that the easiest way to shop the 20+ mobility scooters in Colonial Medical's inventory was to sort by price high-low and browse from there, because that put all of the not-scooters at the bottom of the results. Prices range from $830 to $5,600+.

Returns and warranties vary by scooter

You'll see right off the bat that many of the mobility scooters here come with free shipping - but not all. As you get into the product details, that some-yes, some-no trend continues with respect to warranty coverage: a few tell you exactly how long your scooter is protected, while others are noticeably missing that information. It's the same for returns: some seem to be covered by the storewide policy of 30 days (from the invoice date, not the delivery date) and a 20% restocking fee, while other scooters specifically state that they're non-refundable.

Options on the product page

On the other hand, Colonial Medical's mobility scooters often have options once you're on a product page. For example, you might be able to choose the color, the size of the seat, and so on. Like we said earlier, it's not the most streamlined shopping experience we've seen among mobility scooter stores, that's for sure.

Best Mobility Scooter Companies

Broken shopping cart?

And, cue the sad trombone: when we went to actually put a scooter into our shopping cart, we got a message that it was "temporarily disabled for maintenance" but it would be "back up shortly" . Needless to say, if we had wanted to get a mobility scooter within a short timeframe, Colonial Medical wasn't going to be able to deliver no matter which one we chose.

Very limited shopper feedback

Colonial Medical has a flawless record with the Better Business Bureau: an "A+" grade and zero complaints filed there. Beyond that, there's not a lot of feedback for this company: the link to their Facebook page goes nowhere, and their Pinterest and Twitter accounts haven't had posts for more than five years. None of the mobility scooters have customer reviews either.

Room for improvement

We feel it's appropriate to keep Colonial Medical as a "just average" mobility scooter store. It's noteworthy that they've been in business for so long, and there's nothing that makes us think that they've become unreliable or untrustworthy. Still, it's obvious that this retailer can't really hold a candle to our higher-rated stores - especially with a non-functional online shopping cart.

Hoveround Review 2 Star Rating


2 Star Rating
  • 8 mobility scooters to choose from
  • Free delivery when purchased through Medicare or private insurance
  • 30-day return policy
  • In business for 30+ years
  • "A+" rated by the BBB

Hoveround is a Florida-based maker of mobility equipment, ranging from power wheelchairs and mobility scooters to accessories like ramps, lifts and more. The company has been in business for more than three decades, and many people appreciate being able to work with Hoveround reps to get their mobility equipment covered (in part or in full) by Medicare or private insurance.

Works with insurance and Medicare

If you'd like to try and get your Hoveround covered by insurance, look for the green "Get Started" button. Fill in your name, address, phone number and email address and wait for a Hoveround rep to contact you, or call the toll-free number to get the process going right away.

Just 8 mobility scooters available

There are just eight mobility scooters to choose from at Hoveround, starting with the Scout 3-Wheel Travel Scooter for $899 and going up to the Cobra 4-Wheel Luxury Scooter for $4599. There aren't really any filters you can use to sort the options by features, so you'll have to click through each one to see what fits your needs.

Nothing in stock

That's where our aggravation started: every scooter we clicked on had either been discontinued or was "unavailable for purchase due to a national backorder" . In other words, there was literally not one single mobility scooter we could purchase from Hoveround at the time of our most recent shopping visit to their site. That dropped this store a half-star in our ratings from the last time.

Free delivery only when insurance pays

We also weren't happy to see that free delivery is only offered on Hoveround equipment that is purchased through private insurance and/or Medicare. It's nice that they're delivered by Hoveround employees who help with the setup, but who knows how much you'll wind up paying for that privilege if you're buying your mobility scooter out of pocket.

Best Mobility Scooter Companies

Read the fine print on returns

The return policy here has its pros and cons. On the positive side, you've got 30 days to decide if you want to send back your mobility scooter: more generous than many of Hoveround's rivals. But, you'll be looking at a 15% restocking fee, and there are a lot of terms and conditions based on whether or not you had white glove delivery or direct shipment.

Good rating from the BBB

The Better Business Bureau gives Hoveround an "A+" rating, despite the 50 complaints filed there over the last three years. All of those complaints received a response from Hoveround - but we found it interesting that it was a canned reply every time, stating that "healthcare privacy laws prevent [them] from responding in a public forum" and that their policy is to contact clients privately.

Many disappointed customers

We found quite a few complaints outside of the BBB listing too, with a user average of just over 3/5 stars. Customers said that their chairs didn't last nearly as long as expected, with multiple repairs within a two-year period (and Medicare only covers a chair every five years). Other people described waiting months at a time with no mobility assistance: parts were never delivered, technicians didn't show up, and clients generally got the runaround from Hoveround.

Don't waste your time here

It's likely going to be a waste of time to shop for a mobility scooter at Hoveround - especially if they're displaying items they can't even ship because they're back-ordered or just plain discontinued for good. You might have more luck if you need a power wheelchair, but don't hold your breath.

All Electric Scooters Review 2 Star Rating

All Electric Scooters

2 Star Rating
  • About two dozen Pride and Golden scooters to choose from
  • Free shipping (continental US only) and free batteries
  • 200% low price guarantee (not applicable to youth or street scooters)
  • 10-day return policy (15% restocking fee applies)
  • No sales tax (unless you live in Arizona, Georgia, or North Carolina)
  • 1-year in-home warranty on most scooters
  • In business since 2003

For nearly 20 years, All Electric Scooters has provided nationwide delivery of mobility scooters from its home base in North Carolina. This store is the scooter-focused sister company of USM, another retailer in our review.

24+ scooters to choose from

Just like USM, All Electric carries only two brands: Pride and Golden. You'll find just over two dozen scooter models here, sorted according to Travel, 3-Wheel, 4-Wheel, and Heavy Duty (or HD). Start your shopping by choosing one of those four categories (and realize that there's some overlap: after all, every travel or heavy duty scooter is going to have either three or four wheels). In any category you select, the first thing you'll see is the Electric Scooter Buyer's Guide, which can give you some guidance if you're brand new to mobility scooters.

Not hard to shop

It's pretty easy to scroll through and get a basic feel for the mobility scooters in each category. You can also use the checkbox to compare any of the models you might want to consider more closely. Or, select the "more info" link to get the in-depth product information on any individual scooter. We were also glad to see that most of the scooters sold by All Electric have at least a handful of customer reviews (unlike the USM site that, for the most part, carries the exact same models). And, if you want to live dangerously (just kidding), click the "Get a Special Offer" button, enter your email address, and see if All Electric Scooters can give you an even lower price than what's featured on the website.

Lots of helpful details

We like the level of detail offered on each scooter's product page. Not only do you get all of the pertinent specs and a helpful description of its main features, but also the brochure, owner's manual, and warranty clearly spelled out. Some scooters even have demonstration videos. Once you add a scooter to your cart, you'll get the option to add the extras displayed on the product page, like a front basket, lap belt, or walker holder.

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Stingy return policy

You won't love the return policy at All Electric Scooters: just 10 days from the date of delivery. You'll also be charged a 15% restocking fee, and the cost of the initial delivery (which you got for free) will be deducted from your refund as well. Oh, and don't forget that you're responsible for the return shipping fees too. It gets worse: if you cancel your order before it even ships, you'll pay a $50 cancellation fee.

Declining reputation with the BBB

As a sister brand to USM, All Electric Scooters shares its abysmal "F" rating from the Better Business Bureau. That grade is from a failure to respond to just three complaints - hardly a rampant trend of poor service - but it's a big slide from the "B" rating the company had at the time of our previous evaluation.

Mediocre option for mobility scooters

We give All Electric Scooters a slightly higher rating than its sister store because of the 200% low price guarantee (USM's is just 110%) and lack of sales tax in all but three states - plus the fact that we couldn't find much recent shopper feedback, positive or negative. However, that's not nearly enough to make this mobility scooter store one that we can recommend. You'll get better service and selection from one of the higher-ranked stores in our evaluation.

USM Review 1.5 Star Rating


1.5 Star Rating
  • 30+ scooters to choose from
  • Free shipping in the lower 48 United States
  • Many scooters have 1-year in-home parts and labor warranty
  • Low price guarantee
  • In business since 2003

USM (formerly known as US Medical Supplies) was founded in 2004 and is based in Raleigh, North Carolina. You'll find just over 30 mobility scooters in their store, limited to the Pride and Golden brands. You may find AmeriGlide models in stock during your shopping visit, but there were none at the time of this review.

Less-than-impressive website

You're not going to be overly impressed by the outdated-looking USM online store. On the main Mobility Scooters page, you can click to refine your search or simply scroll down to shop by price, type (3-wheel, 4-wheel, travel, or heavy duty), features, rider weight capacity, or scooter weight.

Just the basics

Once you've selected a type of scooter you like, you'll see a basic product description and some specifications for each one in the category. Click on the "more info" button to get the complete description, to see any available add-ons like extra battery packs or a cup holder, and to determine if there's an extended warranty option. Despite being in business for almost 20 years, USM had no customer reviews on most of the mobility scooters we selected.

Trying hard to earn your business

USM wants to earn your business with several customer-friendly perks. For example, you'll get free delivery within the continental US, and most of their scooters include a year of in-home warranty coverage for both parts and labor. There's also a 110% low price guarantee: they'll either match the price pre-order or refund you 110% of the difference if you find an advertised deal at a lower price within 10 days of placing your order. Finally, USM encourages you to give them a call: they might be able to offer you a special offer that's not advertised on their online store.

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Not responding to customer complaints

USM's reputation has fallen even further since our last evaluation: the Better Business Bureau dropped their rating from a still-respectable "B" to a bottom-of-the-barrel "F" for failing to respond to a handful of customer complaints. Maybe that's not a big deal when shoppers are having problems with a $20 t-shirt or a $100 nightstand, but it's a huge issue when you're talking about a purchase of a medical assistance device like a mobility scooter - and spending thousands of dollars for it.

Poor reputation with shoppers

Plus, looking beyond the BBB to find customer feedback elsewhere, we weren't surprised that there were no positive reviews to be found over the last 12 months. The most "current" comments were more than six months old, and nearly 100% of them recommended staying away from USM. From lift chairs to diabetes supplies and beyond, people complained that orders never arrived - and then they were never refunded - or the items came damaged, dirty, or otherwise unusable.

Not a good choice for mobility scooters

At first, the benefits promised by USM may catch your interest when shopping for a mobility scooter. But, it looks like this store only trends downward with time, with no signs of improvement on the horizon. Choose a more reliable retailer instead.

Scooter Supermarket Review 1 Star Rating

Scooter Supermarket

1 Star Rating
  • About 20 scooters to choose from by Deluxe and Ewheels
  • 15-day return policy (20% restocking fee, customer pays return shipping fees)

Scooter Supermarket is one of the newest retailers in our review of mobility scooters. Here, you'll find traditional scooters for people with impaired mobility, as well as recreational models, power chairs, and electric bikes.

Limited inventory

To shop for a mobility scooter here, you'll have to choose a category: Portable, Midsize, or Recreational. All models will be manufactured either by Deluxe or Ewheels - and at the time of our review, we kept getting a pop-up chat box saying that Ewheels was the only brand available for shipping right away. Also, several models in Scooter Supermarket's inventory of about 20 scooters were marked as "out of stock" as we browsed, even in the Ewheels brand.

Streamlined browsing

When you've selected a category, it's easy to use the filters to narrow down the results by ground clearance, weight capacity, throttle type, "airline approved" , or several other criteria that may be important to you. Then again, there aren't hundreds of options here, so it's just as easy to scroll and browse: you'll see a quick list of features, as well as each scooter's capacity, top speed, driving range and turning radius right off the bat.

Lots of helpful images

Click on View Item to get the full scoop on any mobility scooter in the inventory. There are lots of photos, including close-ups of the controls and other features. We especially liked the images on the portable scooters that made it easy to see how they break down into parts for transport.

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Not exactly a mobility scooter expert

However, when we looked up the contact address for Scooter Supermarket, we were concerned to see that it turned out to be a PO Box in a strip mall. That's hardly a "corporate headquarters" . We also couldn't find a listing for the retailer with the Better Business Bureau. Other than a handful of reviews on particular scooters on the site, there's almost no customer feedback available for this store. It definitely gives the impression that this is a drop-shipper serving as a middleman between you and the two manufacturers (or other third-party suppliers), and hardly a full-service mobility scooter superstore that's going to give you an amazing customer service experience.

Unprofessional store

Adding to the less-than-professional feel of Scooter Supermarket were several typos throughout the site, like "calender" , "customer srvice" , and "responsible for the all product shipping costs" . That just adds to the list of reasons to avoid this store. Consider their customer-unfriendly return policy of 15 days, which also comes with a 20% restocking fee and you have to pay the return shipping costs. No thanks. And are you supposed to return it to that PO Box? We doubt it - so who knows where you'd have to send it for returns.

Lowest-ranked mobility scooter store

Scooter Supermarket earns our lowest ranking. Maybe they'll get a boost in our ratings after they've been around a little longer - and have gathered the shopper reviews to prove that they're doing a good job. Fixing the typos would also be a wise choice if this retailer wants to compete in the mobility scooter marketplace. Until then, though, we strongly recommend that you go with a more established retailer for such an important (and relatively costly) purchase.

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Continued from above...

Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.

Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.

While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.

Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:

  • Selection. How many scooters does the store offer? Can you choose among a variety of brands or just a few? Are they actually in stock? Some stores will show you lots of options, only to leave you disappointed when you click on them and see that they're sold out.
  • Ease of Navigation. How hard is it to use the site to browse mobility scooters? Are you given enough information right away, so that you don't have to dig for the details you need?
  • Warranty. This is often set by the manufacturer, but it's worth finding out in advance. One year of coverage is standard, but some mobility scooters may offer two or more years. And, some retailers give you the option to purchase extended warranty protection.
  • Reputation. What have other shoppers said about their experience with the store? Did they get help when they needed it? How well were problems handled when they arose?

To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!

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Mobility Scooter Company FAQ

For people who have difficulty with getting around (due to age, illness, or other reasons), mobility scooters represent freedom. You've probably seen them in use at theme parks, at the grocery store, and other locations that require a lot of walking. Mobility scooters differ from power wheelchairs in that they are operated more like a moped, and users need to be able to get on and off.
Most scooters are classified by style and use. For example, you can get folding scooters if you don't have a rack for transporting a full-size scooter on your vehicle, travel scooters for vacations, scooters for indoor/outdoor use, and so forth.
As you shop for a scooter, your first considerations will probably be practical. What is the intended usage? Do you need a model with a higher rider weight capacity? Do you prefer three wheels or four? From there, it's time to have fun: accessories range from cup holders to flags, canopies for frequent outdoor trips in sunny weather, and beyond.
Mobility scooters range from $500 to over $7000. Be sure to read the fine print to determine what is included in your base price: some scooters come with a free charger and battery, but others require you to purchase them in addition to the cost of the scooter.
Many retailers of mobility scooters include delivery in the retail price. If you want "white glove delivery" that covers the assembly and setup of your scooter, expect to pay $100 to $200 for the service.
Medicare Part B considers mobility scooters as "durable medical equipment". If your physician writes an order confirming that you have a medical need for a scooter, you will qualify. Medicare covers 80% of the cost, and the remaining 20% is your responsibility (though that portion could be covered by a Medigap plan, if you have one). Similar terms apply if you have coverage through Medicaid.
Yes, mobility scooters usually have warranty coverage, both through the manufacturer and the retailer. The warranty period is typically a year and includes in-home technician visits if needed. You may also be able to purchase an extended warranty for longer coverage.
Return policies vary by retailer. Most have a period ranging from 15 to 30 days in which you can send your scooter back; however, hefty restocking fees of up to 25% of the purchase price could be a deterrent. You may have to pay for return shipping fees as well.

Benefits of Mobility Scooters

From the first wheelbarrow-type devices to the lightweight, folding metal wheelchairs invented in the 1930s, wheelchairs had one thing in common: they all required some sort of manual propulsion, either by the person seated in the chair or by a helper. Even the most technologically advance manual wheelchairs require a certain amount of upper-body strength and digital dexterity.

More recently, technical developments in battery and propulsion systems have made possible motorized wheelchairs and scooters. Now even people with limited upper-body strength or manual dexterity are able to take themselves from point A to point B with perhaps only limited assistance. Motorized wheelchairs and mobility scooters provide a level of independence to people who are unable to propel themselves in a manual wheelchair or who might require a wheelchair to travel over terrain that would be challenging in a manual wheelchair. And using a mobility scooter or powered chair instead of a cane or walker might actually help prevent further injury from falls.

Whether the reason is age, illness, or injury, with a motorized wheelchair or scooter you don't need someone to push you around. These devices now allow you to:

  • Participate more easily in family get-togethers
  • Go shopping at the grocery store or the mall
  • Attend a theater performance or a sporting event
  • Travel faster and more safely than walking with a cane or using a walker

In addition, compact and maneuverable powered wheelchairs can help you get around your own home, with minimal structural adaptation. With a tight turning radius and no handlebars, a powered wheelchair allows you to pull right up to a table or counter with ease.

A mobility scooter is most helpful for a person with conditions such as coronary or lung problems, arthritis, weight issues, and so on who can still stand and walk a few steps, sit upright without support, and steer with the handlebar controls. When mounting or dismounting from a mobility scooter, being able to turn the seat right or left makes it easier to step on or off than having to move the foot rests on a conventional wheelchair.

Mobility scooters do not look like wheelchairs; they can look way cooler. You can find models that are styled after spiffy Italian scooters in bright colors, or black and chrome motorcycle-styled "choppers." Current battery technology allows for a range of 15-20 miles before requiring a recharge. And in general, mobility scooters are cheaper than powered wheelchairs. You can also get scooters that are easy to transport, folding small enough to fit in the trunk of a car.

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