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Thursday, October 6th
For nearly 20 years, All Electric Scooters has provided nationwide delivery of mobility scooters from its home base in North Carolina. This store is the scooter-focused sister company of USM, another retailer in our review.
24+ scooters to choose from
Just like USM, All Electric carries only two brands: Pride and Golden. You'll find just over two dozen scooter models here, sorted according to Travel, 3-Wheel, 4-Wheel, and Heavy Duty (or HD). Start your shopping by choosing one of those four categories (and realize that there's some overlap: after all, every travel or heavy duty scooter is going to have either three or four wheels). In any category you select, the first thing you'll see is the Electric Scooter Buyer's Guide, which can give you some guidance if you're brand new to mobility scooters.
Not hard to shop
It's pretty easy to scroll through and get a basic feel for the mobility scooters in each category. You can also use the checkbox to compare any of the models you might want to consider more closely. Or, select the "more info" link to get the in-depth product information on any individual scooter. We were also glad to see that most of the scooters sold by All Electric have at least a handful of customer reviews (unlike the USM site that, for the most part, carries the exact same models). And, if you want to live dangerously (just kidding), click the "Get a Special Offer" button, enter your email address, and see if All Electric Scooters can give you an even lower price than what's featured on the website.
Lots of helpful details
We like the level of detail offered on each scooter's product page. Not only do you get all of the pertinent specs and a helpful description of its main features, but also the brochure, owner's manual, and warranty clearly spelled out. Some scooters even have demonstration videos. Once you add a scooter to your cart, you'll get the option to add the extras displayed on the product page, like a front basket, lap belt, or walker holder.
Stingy return policy
You won't love the return policy at All Electric Scooters: just 10 days from the date of delivery. You'll also be charged a 15% restocking fee, and the cost of the initial delivery (which you got for free) will be deducted from your refund as well. Oh, and don't forget that you're responsible for the return shipping fees too. It gets worse: if you cancel your order before it even ships, you'll pay a $50 cancellation fee.
Declining reputation with the BBB
As a sister brand to USM, All Electric Scooters shares its abysmal "F" rating from the Better Business Bureau. That grade is from a failure to respond to just three complaints - hardly a rampant trend of poor service - but it's a big slide from the "B" rating the company had at the time of our previous evaluation.
Mediocre option for mobility scooters
We give All Electric Scooters a slightly higher rating than its sister store because of the 200% low price guarantee (USM's is just 110%) and lack of sales tax in all but three states - plus the fact that we couldn't find much recent shopper feedback, positive or negative. However, that's not nearly enough to make this mobility scooter store one that we can recommend. You'll get better service and selection from one of the higher-ranked stores in our evaluation.
Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.
There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.
Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.
Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.
While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.
Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:
To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!
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