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Colonial Medical Review

Thursday, October 6th

2022 Mobility Scooter Company Reviews

Colonial Medical Review 3 Star Rating

Colonial Medical

3 Star Rating
  • 20+ scooters to choose from
  • Free shipping on many scooters
  • In business for nearly 40 years
  • "A+" rated by the BBB

For almost 40 years, Colonial Medical has offered home medical supplies from its base in Nashua, NH. You'll find a huge inventory of a wide range of products, from bathroom equipment to incontinence supplies. Mobility scooters are just one of many options you can buy from this store.

Clunky website

This isn't the most intuitive website you'll find. On the main product page for Scooters, there's no way to filter by size, features, or anything else that's relevant - and it includes accessories like covers and baskets. We found that the easiest way to shop the 20+ mobility scooters in Colonial Medical's inventory was to sort by price high-low and browse from there, because that put all of the not-scooters at the bottom of the results. Prices range from $830 to $5,600+.

Returns and warranties vary by scooter

You'll see right off the bat that many of the mobility scooters here come with free shipping - but not all. As you get into the product details, that some-yes, some-no trend continues with respect to warranty coverage: a few tell you exactly how long your scooter is protected, while others are noticeably missing that information. It's the same for returns: some seem to be covered by the storewide policy of 30 days (from the invoice date, not the delivery date) and a 20% restocking fee, while other scooters specifically state that they're non-refundable.

Options on the product page

On the other hand, Colonial Medical's mobility scooters often have options once you're on a product page. For example, you might be able to choose the color, the size of the seat, and so on. Like we said earlier, it's not the most streamlined shopping experience we've seen among mobility scooter stores, that's for sure.

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Broken shopping cart?

And, cue the sad trombone: when we went to actually put a scooter into our shopping cart, we got a message that it was "temporarily disabled for maintenance" but it would be "back up shortly" . Needless to say, if we had wanted to get a mobility scooter within a short timeframe, Colonial Medical wasn't going to be able to deliver no matter which one we chose.

Very limited shopper feedback

Colonial Medical has a flawless record with the Better Business Bureau: an "A+" grade and zero complaints filed there. Beyond that, there's not a lot of feedback for this company: the link to their Facebook page goes nowhere, and their Pinterest and Twitter accounts haven't had posts for more than five years. None of the mobility scooters have customer reviews either.

Room for improvement

We feel it's appropriate to keep Colonial Medical as a "just average" mobility scooter store. It's noteworthy that they've been in business for so long, and there's nothing that makes us think that they've become unreliable or untrustworthy. Still, it's obvious that this retailer can't really hold a candle to our higher-rated stores - especially with a non-functional online shopping cart.

Where Can You Get the Best Mobility Scooter?

Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.

There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.

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Mobility Scooter Company FAQ

For people who have difficulty with getting around (due to age, illness, or other reasons), mobility scooters represent freedom. You've probably seen them in use at theme parks, at the grocery store, and other locations that require a lot of walking. Mobility scooters differ from power wheelchairs in that they are operated more like a moped, and users need to be able to get on and off.
Most scooters are classified by style and use. For example, you can get folding scooters if you don't have a rack for transporting a full-size scooter on your vehicle, travel scooters for vacations, scooters for indoor/outdoor use, and so forth.
As you shop for a scooter, your first considerations will probably be practical. What is the intended usage? Do you need a model with a higher rider weight capacity? Do you prefer three wheels or four? From there, it's time to have fun: accessories range from cup holders to flags, canopies for frequent outdoor trips in sunny weather, and beyond.
Mobility scooters range from $500 to over $7000. Be sure to read the fine print to determine what is included in your base price: some scooters come with a free charger and battery, but others require you to purchase them in addition to the cost of the scooter.
Many retailers of mobility scooters include delivery in the retail price. If you want "white glove delivery" that covers the assembly and setup of your scooter, expect to pay $100 to $200 for the service.
Medicare Part B considers mobility scooters as "durable medical equipment". If your physician writes an order confirming that you have a medical need for a scooter, you will qualify. Medicare covers 80% of the cost, and the remaining 20% is your responsibility (though that portion could be covered by a Medigap plan, if you have one). Similar terms apply if you have coverage through Medicaid.
Yes, mobility scooters usually have warranty coverage, both through the manufacturer and the retailer. The warranty period is typically a year and includes in-home technician visits if needed. You may also be able to purchase an extended warranty for longer coverage.
Return policies vary by retailer. Most have a period ranging from 15 to 30 days in which you can send your scooter back; however, hefty restocking fees of up to 25% of the purchase price could be a deterrent. You may have to pay for return shipping fees as well.
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Continued from above...

Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.

Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.

While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.

Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:

  • Selection. How many scooters does the store offer? Can you choose among a variety of brands or just a few? Are they actually in stock? Some stores will show you lots of options, only to leave you disappointed when you click on them and see that they're sold out.
  • Ease of Navigation. How hard is it to use the site to browse mobility scooters? Are you given enough information right away, so that you don't have to dig for the details you need?
  • Warranty. This is often set by the manufacturer, but it's worth finding out in advance. One year of coverage is standard, but some mobility scooters may offer two or more years. And, some retailers give you the option to purchase extended warranty protection.
  • Reputation. What have other shoppers said about their experience with the store? Did they get help when they needed it? How well were problems handled when they arose?

To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!

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