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Electric Wheelchairs USA Review

Thursday, October 6th

2022 Mobility Scooter Company Reviews

Top Consumer Reviews Best-In-Class Blue Ribbon Award Electric Wheelchairs USA  Review 5 Star Rating

Electric Wheelchairs USA

5 Star Rating
  • Over 100 scooters to choose from
  • Options include 3-wheel, 4-wheel, transportable, folding, full-size, bariatric, and 2-person designs
  • Free 7-day trial on some scooters
  • Low price guarantee
  • 8% military discount
  • No sales tax (except for residents of Maryland)
  • Free shipping in the continental US
  • 30-day return policy (25% restocking fee)
  • In business since 2018
  • "A+" rated by the BBB
Top Consumer Reviews Best-In-Class Blue Ribbon Award

Electric Wheelchairs USA is a small, family-owned company that has been in operation since 2018 . All mobility scooters ship directly from the manufacturer to you, which can save you quite a bit of money compared with buying from a local brick-and-mortar store.

They'll save you money

When we visited the Electric Wheelchairs USA site for the first time, we got a pop-up offering a 5% discount if we signed up for their email list. However, that discount wasn't available for mobility scooters made by Whill, EWheels, Pride Mobility, or Golden Technologies. You can also save money if you find a scooter at a better price somewhere else: this retailer will match it - for up to six months after your purchase date. Also, unless you live in Maryland, you won't pay any sales tax on your purchase here. Finally, if you're active, reserve, veteran or retired military, you can get an 8% discount if you email a photo of your ID to their customer support team.

Excellent inventory

We were blown away by the selection here: somewhere in the neighborhood of 100 mobility scooters to choose from (though we'll point out that some of them were marked as "sold out" during our evaluation). Brands include EV Rider, Shoprider, EWheels, Pride Mobility, Golden Technologies, AFKIM, Vintage Vehicles, Drive Medical, and more. Electric Wheelchairs USA has all of the designs you'd find anywhere, like 3- and 4-wheel options. But, the inventory here goes above and beyond to include scooters for bariatric patients and even ones that can carry two people. Many scooters also include free gifts, like a cup holder or arm bag.

Novel designs if you want them

Our favorite scooter here, though, has to be the EWheels EW-Vintage Luxury HD. No joke: it has a front grill styled like a Ford Model T - and a storage "trunk" in the front. Like all mobility scooters sold by EW USA, there are plenty of details on the product page, from exact specifications to video clips of the scooter in action. And, if that's still not quite enough, you can book a call with one of their mobility experts to get your questions answered or to be sure you're ordering the right scooter for your needs.

7-day free trial on Luggies

One big perk offered by this mobility scooter store is the opportunity to take a 7-day free trial. This only applies to FreeRider USA's Luggie scooters, but it's a pretty amazing offer: no questions asked, no restocking fees, no return shipping costs, and they'll even take care of having it picked up and sent back. These scooters aren't cheap - the lowest-priced Luggie is still over $3,000 - but if you've got the money and you want a mobility scooter you can test drive, this could be a great fit.

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30-day returns

How about returns on items not included in that free trial? EW USA gives you 30 days from the date of purchase to send back your scooter. Pay attention to that timeline, because it doesn't give you any leeway for the amount of time it takes to deliver your order and to send it back. As long as your item is still in unused condition and returned in the original packaging, you'll get a refund - minus a 25% restocking fee, and you're on the hook for the shipping fees too.

"A+" from the BBB

Because Electric Wheelchairs USA is one of the newer mobility scooter stores in our review, we were relieved to see that they've already earned an "A+" rating from the Better Business Bureau. There were a small number of complaints filed there, but each one received a detailed, appropriate response from a company representative.

Check out the buyer ratings on individual scooters

The relative newness of this retailer means that you won't find as much shopper feedback as some rival scooter stores have. The good news is that many of the mobility scooters sold by Electric Wheelchairs USA have at least a dozen reviews you can consider, to get an idea of how well they perform in real-life conditions. We even spotted one model that had over 130 ratings (but, unfortunately, it was sold out at the time of our evaluation).

#1 mobility scooter store

While we'd love to see more customer comments about the overall shopping experience with this retailer, we have absolutely no concerns about buying a mobility scooter here. The selection is fantastic, there are enough reviews on individual products to help guide a shopper's decision, and the customer service team stands at the ready to provide you with personalized support if needed. Electric Wheelchairs USA should be the first store you consider for ordering a mobility scooter online.

Where Can You Get the Best Mobility Scooter?

Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.

There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.

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Mobility Scooter Company FAQ

For people who have difficulty with getting around (due to age, illness, or other reasons), mobility scooters represent freedom. You've probably seen them in use at theme parks, at the grocery store, and other locations that require a lot of walking. Mobility scooters differ from power wheelchairs in that they are operated more like a moped, and users need to be able to get on and off.
Most scooters are classified by style and use. For example, you can get folding scooters if you don't have a rack for transporting a full-size scooter on your vehicle, travel scooters for vacations, scooters for indoor/outdoor use, and so forth.
As you shop for a scooter, your first considerations will probably be practical. What is the intended usage? Do you need a model with a higher rider weight capacity? Do you prefer three wheels or four? From there, it's time to have fun: accessories range from cup holders to flags, canopies for frequent outdoor trips in sunny weather, and beyond.
Mobility scooters range from $500 to over $7000. Be sure to read the fine print to determine what is included in your base price: some scooters come with a free charger and battery, but others require you to purchase them in addition to the cost of the scooter.
Many retailers of mobility scooters include delivery in the retail price. If you want "white glove delivery" that covers the assembly and setup of your scooter, expect to pay $100 to $200 for the service.
Medicare Part B considers mobility scooters as "durable medical equipment". If your physician writes an order confirming that you have a medical need for a scooter, you will qualify. Medicare covers 80% of the cost, and the remaining 20% is your responsibility (though that portion could be covered by a Medigap plan, if you have one). Similar terms apply if you have coverage through Medicaid.
Yes, mobility scooters usually have warranty coverage, both through the manufacturer and the retailer. The warranty period is typically a year and includes in-home technician visits if needed. You may also be able to purchase an extended warranty for longer coverage.
Return policies vary by retailer. Most have a period ranging from 15 to 30 days in which you can send your scooter back; however, hefty restocking fees of up to 25% of the purchase price could be a deterrent. You may have to pay for return shipping fees as well.
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Continued from above...

Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.

Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.

While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.

Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:

  • Selection. How many scooters does the store offer? Can you choose among a variety of brands or just a few? Are they actually in stock? Some stores will show you lots of options, only to leave you disappointed when you click on them and see that they're sold out.
  • Ease of Navigation. How hard is it to use the site to browse mobility scooters? Are you given enough information right away, so that you don't have to dig for the details you need?
  • Warranty. This is often set by the manufacturer, but it's worth finding out in advance. One year of coverage is standard, but some mobility scooters may offer two or more years. And, some retailers give you the option to purchase extended warranty protection.
  • Reputation. What have other shoppers said about their experience with the store? Did they get help when they needed it? How well were problems handled when they arose?

To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!

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