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Go Mobility Review

Thursday, October 6th

2022 Mobility Scooter Company Reviews

Go Mobility Review 4.5 Star Rating

Go Mobility

4.5 Star Rating
  • Free shipping in the continental US
  • In business since 2003
  • 30-day return policy (15% restocking fee, and only 15 days on EWheels products)
  • Low price guarantee
  • "A+" rated and accredited by the BBB

Go Mobility was created to "help as many people as possible go where they want to go and continue living the lifestyle they deserve" . In fact, one of the co-founders knows firsthand what it feels like to use a mobility scooter for the first time and get that rush of freedom and joy. Since 2003, Go Mobility has worked hard to offer that same independence and happiness to others.

Terrific variety of scooter types

You'll find an excellent range of mobility scooter types here, and you can easily view them by category, like 4-wheel travel scooters or all-terrain models. We were excited to see some options here that aren't always available at other stores, like two-person designs and "sit or stand" scooters. You'll have to pick a category to get started, and we would have liked to see the ability to filter the results by criteria like weight capacity, distance on a charge, and so on. Helpful hint: click on the icon to change from Grid View to List View, and you'll at least see each scooter's basics (like capacity, top speed, and driving range).

Ample details provided prior to purchase

For the juiciest details, however, you'll naturally need to click on the "learn more" button on any scooter you're interested in. Get as much or as little as you want, from an overview of the specs to the full owner's manual, watch videos of the scooter in use, and see what warranty coverage is included. Go Mobility offers customers the ability to leave reviews, but most of the scooters we clicked on didn't have any.

Price matching and free shipping

If you happen to find a Go Mobility scooter on offer for a lower price somewhere else, GM will offer you a price match. There are a few exceptions (eBay auctions don't qualify), but you can shop confidently here knowing they're not trying to rip you off. And, shipping is free in the lower 48 United States, no matter which scooter you buy.

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30-day returns

Go Mobility has a generous return policy. You'll still have to pay a restocking fee of 15% (like most mobility scooter retailers), but you'll have 30 days to get a refund as long as it's in new condition and in the original packaging. The only exception is Ewheels scooters, which only have a 15-day return policy due to the manufacturer's requirements.

Fantastic reputation

As you would expect from a top-ranked scooter retailer, Go Mobility has an "A+" rating and accreditation from the Better Business Bureau. We were glad to see that there were only three complaints filed with the BBB over the last three years. You can also read through nearly 200 five-star reviews on the Go Mobility site. We're pretty sure they're filtered - no retailer, and we mean none, comes away with 100% five-star ratings on every product - but they're still verified buyers, and their comments might help you pick a scooter that's a good match for you.

Trustworthy mobility scooter store

Go Mobility has been slightly edged out since our last review, no longer coming in as our first-place retailer of mobility scooters. That's not because they've done anything wrong, just that their rival has done a few more things right. We still give Go Mobility a very positive recommendation: if you need a scooter and want to know you're getting it from a company you can trust, this one still fits the bill. Don't hesitate to buy a scooter from Go Mobility if they have the one you want.

Where Can You Get the Best Mobility Scooter?

Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.

There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.

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Mobility Scooter Company FAQ

For people who have difficulty with getting around (due to age, illness, or other reasons), mobility scooters represent freedom. You've probably seen them in use at theme parks, at the grocery store, and other locations that require a lot of walking. Mobility scooters differ from power wheelchairs in that they are operated more like a moped, and users need to be able to get on and off.
Most scooters are classified by style and use. For example, you can get folding scooters if you don't have a rack for transporting a full-size scooter on your vehicle, travel scooters for vacations, scooters for indoor/outdoor use, and so forth.
As you shop for a scooter, your first considerations will probably be practical. What is the intended usage? Do you need a model with a higher rider weight capacity? Do you prefer three wheels or four? From there, it's time to have fun: accessories range from cup holders to flags, canopies for frequent outdoor trips in sunny weather, and beyond.
Mobility scooters range from $500 to over $7000. Be sure to read the fine print to determine what is included in your base price: some scooters come with a free charger and battery, but others require you to purchase them in addition to the cost of the scooter.
Many retailers of mobility scooters include delivery in the retail price. If you want "white glove delivery" that covers the assembly and setup of your scooter, expect to pay $100 to $200 for the service.
Medicare Part B considers mobility scooters as "durable medical equipment". If your physician writes an order confirming that you have a medical need for a scooter, you will qualify. Medicare covers 80% of the cost, and the remaining 20% is your responsibility (though that portion could be covered by a Medigap plan, if you have one). Similar terms apply if you have coverage through Medicaid.
Yes, mobility scooters usually have warranty coverage, both through the manufacturer and the retailer. The warranty period is typically a year and includes in-home technician visits if needed. You may also be able to purchase an extended warranty for longer coverage.
Return policies vary by retailer. Most have a period ranging from 15 to 30 days in which you can send your scooter back; however, hefty restocking fees of up to 25% of the purchase price could be a deterrent. You may have to pay for return shipping fees as well.
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Continued from above...

Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.

Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.

While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.

Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:

  • Selection. How many scooters does the store offer? Can you choose among a variety of brands or just a few? Are they actually in stock? Some stores will show you lots of options, only to leave you disappointed when you click on them and see that they're sold out.
  • Ease of Navigation. How hard is it to use the site to browse mobility scooters? Are you given enough information right away, so that you don't have to dig for the details you need?
  • Warranty. This is often set by the manufacturer, but it's worth finding out in advance. One year of coverage is standard, but some mobility scooters may offer two or more years. And, some retailers give you the option to purchase extended warranty protection.
  • Reputation. What have other shoppers said about their experience with the store? Did they get help when they needed it? How well were problems handled when they arose?

To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!

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