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Scooter Supermarket Review

Thursday, October 6th

2022 Mobility Scooter Company Reviews

Scooter Supermarket Review 1 Star Rating

Scooter Supermarket

1 Star Rating
  • About 20 scooters to choose from by Deluxe and Ewheels
  • 15-day return policy (20% restocking fee, customer pays return shipping fees)

Scooter Supermarket is one of the newest retailers in our review of mobility scooters. Here, you'll find traditional scooters for people with impaired mobility, as well as recreational models, power chairs, and electric bikes.

Limited inventory

To shop for a mobility scooter here, you'll have to choose a category: Portable, Midsize, or Recreational. All models will be manufactured either by Deluxe or Ewheels - and at the time of our review, we kept getting a pop-up chat box saying that Ewheels was the only brand available for shipping right away. Also, several models in Scooter Supermarket's inventory of about 20 scooters were marked as "out of stock" as we browsed, even in the Ewheels brand.

Streamlined browsing

When you've selected a category, it's easy to use the filters to narrow down the results by ground clearance, weight capacity, throttle type, "airline approved" , or several other criteria that may be important to you. Then again, there aren't hundreds of options here, so it's just as easy to scroll and browse: you'll see a quick list of features, as well as each scooter's capacity, top speed, driving range and turning radius right off the bat.

Lots of helpful images

Click on View Item to get the full scoop on any mobility scooter in the inventory. There are lots of photos, including close-ups of the controls and other features. We especially liked the images on the portable scooters that made it easy to see how they break down into parts for transport.

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Not exactly a mobility scooter expert

However, when we looked up the contact address for Scooter Supermarket, we were concerned to see that it turned out to be a PO Box in a strip mall. That's hardly a "corporate headquarters" . We also couldn't find a listing for the retailer with the Better Business Bureau. Other than a handful of reviews on particular scooters on the site, there's almost no customer feedback available for this store. It definitely gives the impression that this is a drop-shipper serving as a middleman between you and the two manufacturers (or other third-party suppliers), and hardly a full-service mobility scooter superstore that's going to give you an amazing customer service experience.

Unprofessional store

Adding to the less-than-professional feel of Scooter Supermarket were several typos throughout the site, like "calender" , "customer srvice" , and "responsible for the all product shipping costs" . That just adds to the list of reasons to avoid this store. Consider their customer-unfriendly return policy of 15 days, which also comes with a 20% restocking fee and you have to pay the return shipping costs. No thanks. And are you supposed to return it to that PO Box? We doubt it - so who knows where you'd have to send it for returns.

Lowest-ranked mobility scooter store

Scooter Supermarket earns our lowest ranking. Maybe they'll get a boost in our ratings after they've been around a little longer - and have gathered the shopper reviews to prove that they're doing a good job. Fixing the typos would also be a wise choice if this retailer wants to compete in the mobility scooter marketplace. Until then, though, we strongly recommend that you go with a more established retailer for such an important (and relatively costly) purchase.

Where Can You Get the Best Mobility Scooter?

Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.

There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.

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Mobility Scooter Company FAQ

For people who have difficulty with getting around (due to age, illness, or other reasons), mobility scooters represent freedom. You've probably seen them in use at theme parks, at the grocery store, and other locations that require a lot of walking. Mobility scooters differ from power wheelchairs in that they are operated more like a moped, and users need to be able to get on and off.
Most scooters are classified by style and use. For example, you can get folding scooters if you don't have a rack for transporting a full-size scooter on your vehicle, travel scooters for vacations, scooters for indoor/outdoor use, and so forth.
As you shop for a scooter, your first considerations will probably be practical. What is the intended usage? Do you need a model with a higher rider weight capacity? Do you prefer three wheels or four? From there, it's time to have fun: accessories range from cup holders to flags, canopies for frequent outdoor trips in sunny weather, and beyond.
Mobility scooters range from $500 to over $7000. Be sure to read the fine print to determine what is included in your base price: some scooters come with a free charger and battery, but others require you to purchase them in addition to the cost of the scooter.
Many retailers of mobility scooters include delivery in the retail price. If you want "white glove delivery" that covers the assembly and setup of your scooter, expect to pay $100 to $200 for the service.
Medicare Part B considers mobility scooters as "durable medical equipment". If your physician writes an order confirming that you have a medical need for a scooter, you will qualify. Medicare covers 80% of the cost, and the remaining 20% is your responsibility (though that portion could be covered by a Medigap plan, if you have one). Similar terms apply if you have coverage through Medicaid.
Yes, mobility scooters usually have warranty coverage, both through the manufacturer and the retailer. The warranty period is typically a year and includes in-home technician visits if needed. You may also be able to purchase an extended warranty for longer coverage.
Return policies vary by retailer. Most have a period ranging from 15 to 30 days in which you can send your scooter back; however, hefty restocking fees of up to 25% of the purchase price could be a deterrent. You may have to pay for return shipping fees as well.
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Continued from above...

Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.

Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.

While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.

Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:

  • Selection. How many scooters does the store offer? Can you choose among a variety of brands or just a few? Are they actually in stock? Some stores will show you lots of options, only to leave you disappointed when you click on them and see that they're sold out.
  • Ease of Navigation. How hard is it to use the site to browse mobility scooters? Are you given enough information right away, so that you don't have to dig for the details you need?
  • Warranty. This is often set by the manufacturer, but it's worth finding out in advance. One year of coverage is standard, but some mobility scooters may offer two or more years. And, some retailers give you the option to purchase extended warranty protection.
  • Reputation. What have other shoppers said about their experience with the store? Did they get help when they needed it? How well were problems handled when they arose?

To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!

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