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Thursday, October 6th
Scooter Supermarket is one of the newest retailers in our review of mobility scooters. Here, you'll find traditional scooters for people with impaired mobility, as well as recreational models, power chairs, and electric bikes.
To shop for a mobility scooter here, you'll have to choose a category: Portable, Midsize, or Recreational. All models will be manufactured either by Deluxe or Ewheels - and at the time of our review, we kept getting a pop-up chat box saying that Ewheels was the only brand available for shipping right away. Also, several models in Scooter Supermarket's inventory of about 20 scooters were marked as "out of stock" as we browsed, even in the Ewheels brand.
When you've selected a category, it's easy to use the filters to narrow down the results by ground clearance, weight capacity, throttle type, "airline approved" , or several other criteria that may be important to you. Then again, there aren't hundreds of options here, so it's just as easy to scroll and browse: you'll see a quick list of features, as well as each scooter's capacity, top speed, driving range and turning radius right off the bat.
Lots of helpful images
Click on View Item to get the full scoop on any mobility scooter in the inventory. There are lots of photos, including close-ups of the controls and other features. We especially liked the images on the portable scooters that made it easy to see how they break down into parts for transport.
Not exactly a mobility scooter expert
However, when we looked up the contact address for Scooter Supermarket, we were concerned to see that it turned out to be a PO Box in a strip mall. That's hardly a "corporate headquarters" . We also couldn't find a listing for the retailer with the Better Business Bureau. Other than a handful of reviews on particular scooters on the site, there's almost no customer feedback available for this store. It definitely gives the impression that this is a drop-shipper serving as a middleman between you and the two manufacturers (or other third-party suppliers), and hardly a full-service mobility scooter superstore that's going to give you an amazing customer service experience.
Adding to the less-than-professional feel of Scooter Supermarket were several typos throughout the site, like "calender" , "customer srvice" , and "responsible for the all product shipping costs" . That just adds to the list of reasons to avoid this store. Consider their customer-unfriendly return policy of 15 days, which also comes with a 20% restocking fee and you have to pay the return shipping costs. No thanks. And are you supposed to return it to that PO Box? We doubt it - so who knows where you'd have to send it for returns.
Lowest-ranked mobility scooter store
Scooter Supermarket earns our lowest ranking. Maybe they'll get a boost in our ratings after they've been around a little longer - and have gathered the shopper reviews to prove that they're doing a good job. Fixing the typos would also be a wise choice if this retailer wants to compete in the mobility scooter marketplace. Until then, though, we strongly recommend that you go with a more established retailer for such an important (and relatively costly) purchase.
Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.
There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.
Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.
Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.
While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.
Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:
To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!
Select any 2 Mobility Scooter Companies to compare them head to head
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