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Thursday, October 6th
Scooters "N Chairs was founded in 2018 as a mobility scooter dropshipper. In other words, this retailer doesn't maintain a warehouse of equipment or have a corporate headquarters. Instead, they serve as a middleman between you and just over a dozen manufacturers of scooters.
Not hard to shop here
You've got several ways to go about finding your mobility scooter here. Feel free to jump right to the category you need, like bariatric or folding airline-approved. Our preferred route, though, is to choose "browse all" and then use the filters to narrow down the results by the number of wheels, price range, user weight capacity, or any other characteristic that's important to us.
6-day shipping timeframe... maybe
The results list is easy to navigate, with key details displayed (like color choices, and price). We were a little surprised (suspicious would be too strong of a word) that no matter which manufacturer or scooter we looked at, the shipping time was always six days - especially when competitor scooter stores were saying that there were supply chain issues or that they only had one brand available for shipping within the next week.
Plenty of product information to consider
There's a decent amount of information on display when you click on a scooter that catches your eye. Most of the time, you'll be able to read through the entire user manual - and Scooters "N Chairs actually directs you to do so, because that's where you'll find all of the warranty and return information specific to each manufacturer. Don't miss the spot to "show all extras and configurations" , when available - that's how we discovered that some scooters (specifically the Amigo RT Express, in our browsing) even come with Shabbat Mode. Also, all scooters come with free standard shipping.
Less-than-generous return policy
Scooters "N Chairs' return policy isn't anything to get excited about. You've got 14 days from the date of delivery if you want to send it back (at your cost), and your refund will have a 20% restocking fee deducted from it. That's not unusual among mobility scooter retailers, but there are a handful that give you a longer timeframe or charge a lower restocking fee. At least this store warns you that the manufacturers may also tack on additional charges (for example, EWheels has a $75 fee for the delivery to you, and another $75 for the send-back).
More customer feedback, please
Not only is Scooters "N Chairs "A+" rated and accredited by the Better Business Bureau, but there were also no complaints filed with the BBB - as in zero. That's a fantastic track record for a company that's been in business for 4+ years. On the other hand, we didn't find much shopper feedback elsewhere, despite the site's proud proclamation that they have a 4.7/5-star average. You may be able to see some customer reviews on specific scooters, but they're not displayed in any prominent place that makes them easy to use as a guideline for deciding among scooter options.
Not exactly round-the-clock support here
We were also disappointed that Scooters "N Chairs' customer service team didn't respond to our live chat, even though it says their 24/7 support reps would "respond immediately" - we waited for more than 30 minutes during regular business hours and never received a reply. We didn't have the same problem with the toll-free number, though.
Good enough, but try a higher-ranked store first
You'll find a good variety of mobility scooters offered by Scooters "N Chairs, and it's great to be able to select from among so many brands. It can be a little tedious to have to consider the warranty and return policy of each one, though, and we would have appreciated it if the live chat had actually connected us with a representative. This is still a store worth considering, but you may want to try our higher-rated options first.
Maybe you've been avoiding that vacation you've dreamed of because you're not sure you can handle the walking. Or, you could be facing a long recovery after knee surgery and you'd like some motorized support for getting around the house. Either way, a mobility scooter is a fantastic way to keep your independence, live life to the fullest, and even have a good time while you're at it.
There are many different styles of scooters to choose from. How can you tell which one is right for you? Start by determining where you'll be using it the most: indoors and at home or outdoors for adventures, short distances or long hauls. The structure of the scooter and even the tires themselves should match your anticipated usage.
Next, figure out if you need it to be portable (able to be taken apart and stowed in the trunk of a sedan or in the cargo area of a larger vehicle) or if you'll have a carrier attached to a tow hitch for transport from one place to another - or maybe neither one is necessary.
Finally, decide which features and characteristics matter most. You may need to take into consideration the user weight capacity of the scooter, how far it can go on a single charge, maximum speed, and so on. Then, have some fun! Have you always wanted a fire engine red set of wheels? Now's your chance! How about a basket or a cup holder? Some of the highest-end mobility scooters even have security systems like you'd find on a full-size vehicle.
While you should also consider your budget, don't spend too much time comparing the scooter's price among retailers. Why? It's usually set by the manufacturers, so you won't often find significant differences from one store to the other. However, you might see that a retailer sweetens the deal by offering a rewards program, affordable financing, or top-notch service after the sale - and that should definitely factor into your decision.
Ready to start shopping? Here's a reminder of the important criteria to keep in mind as you look for your mobility scooter:
To help you find the right mobility scooter for your needs (and your budget), TopConsumerReviews.com has evaluated and ranked the most popular retailers on the market today. We're confident that this information will make it easy to choose a scooter and maintain your independence. Keep on rollin'!
Select any 2 Mobility Scooter Companies to compare them head to head
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