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Best Mark Review

Wednesday, June 23rd

2021 Mystery Shopping Company Reviews

Best Mark Review 4 Star Rating

Best Mark

4 Star Rating
  • Types: Automotive, Banking/Financial, Entertainment (theatre, theme park), Gas Station/C-Store, Grocery, Health Care, Insurance, Lodging (hotel, motel, inns, etc.), Restaurant F&B (casual & fine dining), Retail - General, Restaurant F&B (Casual & Fine Dining)

With more than 10,000 mystery shopping opportunities per month, it's no surprise that BestMark is a popular choice among secret shoppers. This provider has over 500,000 contractors working as mystery shoppers, doing observations and evaluations at hotels, restaurants, and many other locations.

We love how much information BestMark provides prior to signing up for a mystery shopping account. There are clear descriptions of the qualifications you need in order to apply (be aware that this is one of the few companies that require mystery shoppers to be at least 19, not 18). You can even click on the link for your particular state to see if they typically have shops near your location.

Where you'll find the bulk of the information you're looking for is on the BestMark FAQ, using the link on the right side of the mystery shopper main page. There you'll find a very detailed list of the kinds of specifics you'll need to include as you evaluate restaurants, hotels, gas stations and more. Pay close attention: one of the most common complaints about BestMark - and many other mystery shopping providers - is that they expect perfection in the evaluations submitted by their secret shoppers. The FAQ also spells out the compensation process at BestMark, one of the few companies in our review that does not use PayPal or another electronic form of payment delivery but rather uses traditional paper checks that are sent 3-4 weeks after a shop is complete.

Best Mystery Shopping Companies

For that reason, we were surprised to see that BestMark allows shoppers to join their team either by entering an email address or by connecting using Facebook. Whichever route you choose, be aware that you'll have to verify your information (e.g. clicking on a verification link sent to your email), so you won't be able to enter fake details just to get a look at their application process or shopper portal.

Another aspect that makes BestMark more appealing to mystery shoppers is that they also offer the opportunity to work as an Exit Interviewer. If the "cloak and dagger" of being a hidden evaluator doesn't appeal to you, you may prefer this style of evaluation: gathering information from customers as they leave a store rather than sneakily observing what goes on inside.

So, what do experienced mystery shoppers have to say about working as a contractor for BestMark? Overall, comments are positive and include praise such as "fast pay", "clear requirements", and "great way to get oil changes and tire rotations for free". Many contractors said that yes, car dealerships are one of the most frequent types of shops available. On the downside, we saw several people with the same comment that there weren't always many jobs to choose from in one's local area, making it more likely that they had to travel farther than their preferred location if they wanted to do any mystery shops.

Generally speaking, BestMark offers a good amount of information prior to the signup process and has a strong reputation in the mystery shopping industry for paying quickly and being very clear with their shop requirements. If you choose to sign up as a mystery shopper with BestMark, with luck you'll be able to find many of their 10,000+ assignments in your local area!

Where Can You Find the Best Mystery Shopping Programs?

Who wouldn't love to get paid to shop, eat out, or go to the movies? That may sound too good to be true, but thousands of mystery shoppers across the US and Canada are doing just that: getting paid to visit restaurants, retail stores, and even theme parks in order to provide a customer's perspective on the cleanliness, service, and overall experience at the location.

How does mystery shopping work? Most "secret shoppers", as they are also known, are hired by third-party companies that specialize in helping businesses evaluate their performance. These third-party providers maintain a database of all of the current opportunities in your area, allowing you to apply for the jobs you'd like to do.

The Best Mystery Shopping Companies Compare Mystery Shopping Companies Compare Mystery Shopping Company Reviews What are the best Mystery Shopping Companies Best Mystery Shopping Company Reviews

Mystery Shopping Company FAQ

Mystery shopping, sometimes referred to as "secret shopping" , is the way that many businesses get information about how their stores, offices or locations are doing with respect to customer service. Are the employees friendly? Are the proper signs displayed for a holiday promotion? Companies contract with mystery shopping providers that send in "secret shoppers" , who pretend to be there as a regular customer but are actually taking notes on their experience. Does that sound like fun? It is!
There's really no limit to the types of "mystery shops" you might have the chance to complete. You could visit a restaurant and place a specific order, go to a movie theater and see how clean the restrooms are, or even ship a package at the post office. Some mystery shops require you to buy a product and return it later, to evaluate how well the employee handles the transaction on both ends.
You'll get a lengthy series of instructions for each mystery shop assigned to you. In order to get paid, you'll need to follow those details to the letter. Common requirements are noting the time it takes to be approached by a salesperson, how long you wait in line to ring up your purchase, or the number of customers present at a particular time of day. You might also be asked to take photos or video (as surreptitiously as possible!).
It shouldn't! Reputable mystery shopping services allow you to register as an independent contractor at no cost to you. If you see a website that asks you to pay to become a secret shopper, you'll know it's not on the up-and-up. In fact, they're probably just going to give you a list of the real mystery shopping companies that you could have signed up for without their help!
That varies widely. Some shops only pay you a small amount of money, because you get to keep the product (or eat the meal, or see the movie, etc.). If a shop is high-priority - because it's time-sensitive, or maybe another shopper cancelled at the last minute - you could get a bonus payment. It's unlikely you'll make a living as a mystery shopper, but it could put some spending money in your pockets, give you a free date night, or provide you with some fun merchandise at no cost.
Yes, most of the time. Mystery shopping is always done on a 1099 (independent contractor) basis, and most providers understand that their secret shoppers will be working with more than one service at a time. But, during the sign-up process, be sure to read all of the requirements of the company where you're applying, just to make sure there aren't any non-compete clauses that would prohibit you from working for a rival service.
You want to avoid that happening at all costs! Think of mystery shopping as an acting role: you're not really "you" , but rather someone that could be an everyday customer at the store. If you're outed as a mystery shopper before you've finished gathering the required information, it could invalidate the entire job - and you won't get paid.
While there are absolutely some scammy services and sites out there, who just want to get your money in exchange for a list of mystery shopping opportunities, the industry itself is absolutely legitimate - and used by most of the big-name corporations you know to gather insights on their many locations nationwide. There's even a certification process you can participate in, which may boost your chances of being accepted by a mystery shopping provider and then landing more shops. Check to see if a mystery shopping company is a member of the MSPA (Mystery Shopping Professionals Association) before you register: it's a good sign that you've chosen a trustworthy, established service to start your adventure as a secret shopper!
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Continued from above...

Sometimes, if there's a high-priority shop near you, you may even receive a direct invitation to do the assignment. Of course, in order to be eligible, you'll likely have to fill out an application to be accepted as a mystery shopper for each provider that interests you.

Payment varies by company; some mystery shops pay you for your time, while others reimburse you for making a purchase that you get to keep. In either case, you'll be expected to fill out some kind of survey or evaluation regarding your experience in order to get paid. Most mystery shopping companies make payments via PayPal, though some still use traditional paper checks for their contractors.

No matter which mystery shopping company you choose, however, you should never have to pay to be a secret shopper: though you can opt for shopper training and certification to increase your chances of being selected for certain jobs, joining a reputable company's shopper database shouldn't cost you anything.

When considering the many different companies that specialize in hiring mystery shoppers, there are several aspects to keep in mind. Some of these include:

  • Selection. How many businesses does the company work with? Do they have any businesses that you'd enjoy reviewing?
  • Transparency. Does the company offer plenty of information upfront about their process for hiring mystery shoppers? Or do you have to give them your information first?
  • Reputation. Does the mystery shopping company have a good track record for quality jobs, on-time payments, and support for their secret shoppers?

TopConsumerReviews.com has reviewed and ranked the best mystery shopping providers available today. We hope this free information gets you on the road to your secret shopping experience right away!

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