What is the Best Online Backup Service? In a world where our lives are increasingly digital, we store countless irreplaceable memories and crucial documents on our devices. But what happens when your hard drive fails, your laptop gets stolen, or ransomware encrypts all your files? That's where online backups come to the rescue - but with so many options available, finding the right service can be overwhelming.
Best Option
Founded in 1995, iDrive delivers powerful cloud backup solutions for everyone - from individuals backing up family photos to enterprises safeguarding critical systems. With 5+ million customers trusting them to protect 500+ petabytes of data, iDrive stands out with its true archival approach: your files remain safely stored until you decide to delete them - never automatically removed. Find yourself needing that spreadsheet you deleted six months ago? With iDrive, it's still there waiting for you.
Pricing that won't make you wince
One of iDrive's strongest selling points is its pricing. While not the absolute cheapest option available, the value proposition is undeniable - you can save up to 50% on their already-low prices when you opt for annual or biennial payments:
What makes these plans particularly attractive is that they apply to unlimited devices. No more tough decisions about which computers or phones deserve protection - everything gets covered under one subscription.
Mind your storage limits
Here's where you'll need to pay attention: with iDrive, your storage can fill up if you're not actively managing it. If you exceed your storage limit, you'll face additional charges (typically around $0. 25 to $0. 50 per GB over your limit, depending on your plan). You can avoid these charges by either manually pruning old files or setting up iDrive's "automatic file cleanup" service to periodically remove outdated versions. A little maintenance goes a long way in preventing unexpected fees here.
Security that doesn't compromise
iDrive takes your data protection seriously with 256-bit AES encryption. You can choose between standard encryption (where iDrive manages the key) or private key encryption (where only you know the key). The latter option provides maximum security, though be warned: if you lose that private key, not even iDrive can recover your data. The service also offers two-factor authentication, adding an extra layer of protection to prevent unauthorized access to your account.
Performance that satisfies most needs
Initial backups with iDrive can be time-consuming - a common issue with all cloud backup services. However, the company offers a clever solution with their iDrive Express service, which ships you a physical drive to load your data onto, significantly speeding up the initial backup process. Incremental backups after the initial setup are reasonably quick, focusing only on changed portions of files rather than re-uploading everything. The desktop application is straightforward, if not the most elegant, and gets the job done without overwhelming you with options.
Mixed customer experiences
Customer reviews of iDrive reveal a somewhat divided experience. The company maintains an impressive "A+" rating from the Better Business Bureau, but its 3.1-star rating average on Trustpilot from 1,700 reviews suggests room for improvement in customer service. Common praise focuses on the value, file structure preservation, and reliability of backups. Critics mainly point to customer service issues and occasional sync problems. Mobile apps fare better, with 4.3-star average ratings on both Google Play and iOS app stores.
Exceptional value with minor compromises
iDrive earns our 5-star rating by delivering comprehensive backup features at prices that consistently undercut the competition. The unlimited device coverage alone makes it worth considering, and the true archival approach provides a level of data protection that gives users genuine peace of mind. Is it perfect? No - the interface could use modernization, and customer service responsiveness varies. But if you're looking for a backup solution that balances features, security, and affordability, iDrive stands as one of the strongest options available.
Great
Created by Stefan Reitshamer in 2009 out of frustration with existing backup solutions' limitations and privacy concerns, Arq takes a different path from traditional backup services. Unlike services that bundle software with storage, Arq is a backup application that lets you choose where to store your data. Whether that's Amazon S3, Google Drive, Dropbox, or even your own NAS, Arq gives you the flexibility many other backup solutions don't. This approach makes Arq particularly appealing to tech-savvy users who want control over their backup destinations.
Why shouldn't I just back up my files to Dropbox?
Unlike storing files directly in a provider like Dropbox, Arq provides an extra layer of security and control for your data. Think of the difference between sending a postcard (backing up directly to Dropbox) versus sending a sealed, encrypted letter that only you have the key to open (Arq). When you upload directly to cloud storage services, your data is vulnerable at various points - during transit and while stored on their servers. Arq encrypts everything before it leaves your computer using keys only you possess. This means even if a service like Dropbox were breached, your files would remain completely unreadable to attackers. Additionally, Arq's robust versioning system lets you recover from accidental file overwrites or ransomware attacks by rolling back to previous versions from hours, days, or even months ago - functionality that basic cloud storage typically doesn't include by default. While Dropbox simply stores your files, Arq creates an impenetrable security shield around them while giving you complete control over your backup history.
Two pricing models to suit different needs
Arq offers both a subscription and perpetual license model. The subscription runs $6 per month for 5 devices with 1TB of included storage - a competitive rate in the online backup market. If you prefer to own your software outright, the perpetual license costs $50 per computer. That might seem steep compared to some competitors, but remember: with Arq, you're not locked into proprietary storage. You can shop around for the most cost-effective storage solution, potentially saving money in the long run.
Powerful backup features
Arq shines with its incremental backup approach, which only uploads changed portions of files - saving both bandwidth and storage space. The backup scheduling is impressively flexible, allowing you to create virtually any backup routine you need. During user testing, Arq performed flawlessly, handling backups efficiently without hogging system resources. What you won't find is image-based backup capability (which would create complete snapshots of your entire system for disaster recovery), which means Arq isn't ideal for creating complete system recovery points. For file-based online backups, however, it's hard to beat.
Clean, no-frills interface that gets the job done
With version 7, Arq received a significant interface overhaul that users have praised for its cleanliness and intuitiveness. Setting up new backup sets is straightforward, and the application doesn't overwhelm you with unnecessary options. That said, Arq still requires some technical understanding. You'll need to grasp concepts like incremental backups and encryption to make the most of it. It's not difficult, but it's not quite "set it and forget it" either - especially when you first configure your online backup destinations.
Strong reputation with responsive support
Users consistently praise Arq for its reliability and performance. Comments like "it has never failed" and "no better options for Mac" appear frequently in reviews. The developer has earned a reputation for responding to support queries within a day, which is impressive for a smaller software company. The only common criticism relates to pricing changes and the move toward subscription models - a trend throughout the software industry that isn't unique to Arq.
A top-tier backup solution for the right user
Arq offers a compelling package for users who want control over their online backups without sacrificing ease of use or security. It's particularly well-suited for tech-savvy individuals and small businesses who want to leverage cloud storage without being locked into a specific provider. If you're comfortable choosing and managing your own storage, value strong encryption, and need reliable file backup, Arq is an excellent choice. However, if you're looking for a complete system recovery solution or want the absolute simplest backup experience, you might want to consider alternatives. Arq excels at what it does, but it's designed for users who value flexibility, privacy, and control over hand-holding.
Very Good
Founded in 2003, Acronis began as a company focusing on disk partitioning and has since grown into a full-featured data protection company. They've been around for about 20 years now and offer a range of services like local and cloud backups, disk cloning, and protection against ransomware and other cyber threats through their Acronis True Image product. It's a good fit if you're running a small- or medium-sized business or if you're an individual who knows their way around technology and wants solid backup options with added security. This online backup solution works well but can be a bit complicated to set up and use compared to simpler alternatives on the market.
Cloud storage not included in Essentials
When talking about Acronis's cloud storage options, there's an important distinction to make between online backup and cloud storage. Online backup typically refers to creating copies of your files on remote servers, while cloud storage is the actual space where those copies are kept. Acronis offers different levels of cloud storage across its plans: none with Essentials (meaning you can only back up locally to your own drives), 250GB with Advanced, and a generous 1TB with Premium. While the Essentials plan is technically an "online backup" service without cloud storage, it still provides the software needed for creating backups - you just store those backups locally instead of in Acronis' cloud. Each subscription's base price covers 1 computer with up to 5 available for an additional cost. Here's the breakdown:
Full backup suite with advanced disk imaging capabilities
Acronis shines when it comes to disk imaging features - it's actually one of the most comprehensive backup solutions for creating complete system images. You can create full disk images, clone active disks while they're in use, and restore your system to different hardware (a lifesaver when upgrading computers). However, Acronis doesn't seem to offer any disk mailing service for those who prefer physical backup delivery, so you'll need to rely entirely on their online backup features or create your own local copies.
Mobile backup through well-designed apps, despite mixed user reviews
Acronis provides mobile apps for both iOS and Android devices, allowing you to back up your photos, videos, contacts, and calendars on the go. The Android app has a mediocre 3-star rating average on Google Play, with users complaining about authentication issues and backup failures. The iOS version fares better with a 4.1-star average, though recent reviews are sparse. If mobile backup is crucial to your online backup strategy, you might want to test Acronis' mobile functionality thoroughly before committing.
Security features that go far beyond basic online backup protection
Acronis takes security seriously with AES-256 bit encryption for stored files and SSL/TLS encryption for data in transit. What sets Acronis apart is the option for zero-knowledge encryption - you create your own encryption key that not even Acronis can access. The service doesn't stop there; it includes active ransomware protection, antivirus capabilities, web filtering, and vulnerability assessment tools. For the security-conscious user, Acronis offers some of the most comprehensive protection features in the online backup space, though it surprisingly appears to lack two-factor authentication.
24/7 support with multiple contact options
Acronis stands behind its online backup service with customer support through several channels. When you need assistance, you can first browse their knowledge base and user forums for quick fixes to common issues. For more personalized help, Acronis offers live chat support (though users report it's not always available despite claims of 24/7 service), email support via tickets (with responses typically within one day), and round-the-clock phone support for all active subscribers. Most customer interactions with Acronis support are positive, with representatives described as helpful and thorough.
Loyal customers praise reliability while critics find complexity frustrating
Acronis has cultivated a dedicated user base that appreciates its powerful online backup capabilities. Long-term customers frequently mention the software's reliability, with one 9-year user noting, "I restored a backup several times. All worked well." Many also praise Acronis' support team, with one customer sharing how they received "clear instructions" and follow-up emails checking if their issue was resolved - an uncommon level of attentiveness in the tech support world. However, not everyone finds Acronis user-friendly. Critics point to its "complicated pricing structure," "mediocre upload speeds," and a "learning curve barrier" that keeps it from wider adoption. As one candid user explained, "The best I can say about Acronis is it makes me feel safe," before adding that simplification would greatly improve the experience. For advanced users who value comprehensive backup features over simplicity, Acronis remains a powerful choice despite its complexity.
A solid score as an online backup service with impressive security features
Acronis earns high marks for providing comprehensive online backup with exceptional security features that go well beyond basic protection. We particularly appreciate its robust disk imaging capabilities, active ransomware protection, and the flexible backup options that let you choose between local and cloud storage. However, the complicated interface and steeper learning curve keep it from reaching 5-star territory. Acronis is ideal for tech-savvy individuals and small businesses who prioritize security and advanced backup features over simplicity - if you're looking for a set-it-and-forget-it online backup solution, you might find Acronis' power comes with more complexity than you need.
Good
Proton Drive delivers secure cloud storage for privacy-focused users. Launched in September 2022, it's the latest addition to Proton AG's privacy-first ecosystem. With end-to-end encrypted storage, cross-device syncing, and secure file sharing via web and apps, Proton Drive is geared towards individuals and small businesses who value data privacy over everything - and those who'd like to integrate their online backup with other services in the Proton ecosystem.
Flexible, privacy-focused storage plans
Proton's plans mainly differ in how much storage they include, so choose the plan that fits your storage requirements:
Pricing sits in the middle of the pack
Proton certainly isn't the cheapest online backup option - just $9/month with one of their competitors buys you unlimited storage and many of the same features. That said, Proton Drive allows unlimited device connections across all plans, making it more appealing to users who need to back up multiple devices. We appreciate that you can try before you buy - Proton's free 5GB plan lets you test all core features without spending a dime.
Fort Knox-level encryption keeps your digital treasures locked down tight
Proton Drive doesn't mess around when it comes to securing your online backups. Your files are protected by end-to-end encryption that shields everything - file contents, filenames, and folder names - before they ever leave your device. You control your private key, meaning even Proton can't access your data (which is known as "zero-access encryption"). It's like having a safety deposit box where only you have the combination. Add Swiss privacy laws for extra protection, and multi-factor authentication to keep unauthorized users out, and your data is about as secure as it gets when it comes to online backup services.
Sleek apps for all platforms, but with a few growing pains
Proton Drive offers dedicated apps for most major platforms - Windows, macOS, iOS/iPadOS, and Android - allowing you to access your online backups wherever you roam. The desktop apps let you sync any folder between your computer and the cloud, while mobile apps give you on-the-go access to all your encrypted files. However, there's a significant trade-off for this level of privacy: the mobile apps (rated 3. 8 stars) completely lack search functionality. This is a direct consequence of the zero-access encryption - since Proton can't read your filenames, they can't help you find your files. You'll need impeccable folder organization to navigate your storage effectively. The company claims they're working on a solution, but with no timeline provided, this remains a potential dealbreaker for users who rely on search capabilities.
Customer support exists, but lacks live chat options
Proton Drive offers customer support primarily through their extensive searchable FAQ system, which covers all their products (not just cloud storage). When your online backups need human assistance, you can contact them through a Zendesk-powered support form or email support@protonmail.zendesk.com. Proton also offers direct email contact via contact@proton.me that bypasses Zendesk entirely - though they warn this method might result in slower response times. Proton's support team operates 24/7 from centers in Switzerland, Taiwan, and North Macedonia, with standard response times of about one business day. What's notably missing from Proton Drive's support arsenal is any form of live chat - a significant omission when you're frantically trying to restore those crucial online backups at 2 AM.
Proton Drive users have a love-hate relationship with the service
Proton enthusiasts praise their unwavering commitment to security and privacy, with one user gushing, "The services are top notch... I've never had a problem, everything works properly." Privacy-conscious customers particularly value Proton's Swiss-based operations and end-to-end encryption for their online backups. However, this privacy comes at a cost that many find too steep. Even loyal users frequently complain about frustratingly slow upload speeds - one customer lamented their "gigabit symmetrical connection" crawling at "93.6 KB/s" when downloading files. Another called it "a complete disaster: files and folders appearing and disappearing, not syncing across devices." The divide in customer sentiment suggests Proton Drive appeals primarily to the privacy-obsessed willing to sacrifice convenience, while driving away those seeking both security and seamless functionality in their cloud storage solution. As one disillusioned user put it, Proton Drive was "released into the wild far too soon. Nothing is truly 'finished' and certainly not Paid For quality."
Proton Drive offers privacy at the price of performance
While this Swiss-based cloud backup service appeals with its end-to-end encryption and zero-knowledge approach, its apps often feel unfinished and sluggish compared to competitors. With limited search capabilities on mobile, slow upload speeds, and synchronization issues, we recommend it primarily for privacy-focused users who primarily work from desktop and aren't deterred by occasional technical hiccups. If you value convenience and smooth performance in your online backups, however, you'd be better served looking elsewhere in the crowded cloud storage market.
Average
Elephant Drive has been safeguarding data since 2006, offering cloud backup solutions that specialize in NAS device integration - a rare feature in the online backup world. Their service combines traditional cloud storage with automatic backup functionality, encryption options, multi-device, and multi-platform support (Windows, Mac, Linux, iOS, and Android). However, with their relatively high per-GB pricing and device limitations, Elephant Drive isn't the most economical choice for those needing extensive storage or seamless mobile access.
Starts at $10/month for 1TB
Elephant Drive's pricing model is relatively expensive compared to competitors, especially when considering storage capacity. Some of their top competitors charge $6/month for unlimited storage for a single computer, or even $6/month for 1TB that can be shared across 5 devices. Elephant Drive, meanwhile, charges $10/month for 1TB - albeit with a 10-device limit. For families and businesses needing more space, the costs escalate quickly with each additional 1TB costing $10 to $20/month. Here's what's included in each plan:
No physical disk mailing
Unlike some competitors, Elephant Drive doesn't offer physical disk mailing services for initial backups or large-scale restores - something worth considering if you have massive data sets.
Zero-knowledge encryption optional
Elephant Drive offers robust security. Files are encrypted before transmission, and you can choose between Elephant Drive's key or your personal key (derived from your password). With personal encryption enabled, only you can access your data - Elephant Drive stores just hashed password values, not plaintext. This true zero-knowledge approach means even Elephant Drive can't view your files, though it comes with responsibility: forget your password, and your data becomes permanently inaccessible.
Mobile app is buggy
As for their mobile experience, don't expect much: their Android app rates a dismal 1.4 stars on average, while the iOS version fares slightly better at 2.9 stars. Users report frequent crashes, especially when performing basic functions like changing passwords or generating sharing links. If you're looking for a seamless mobile backup experience, Elephant Drive will leave you frustrated.
Support is limited
Elephant Drive's customer support is lackluster at best. The Help Center offers basic documentation, but good luck getting personalized help. Their ticket system appears to be broken - we selected an issue from the dropdown menu, but the form never appeared. Paid accounts might get better treatment, but who wants to pay just to find out if support actually works?
Elephant Drive's online reputation is mixed at best
On Trustpilot, Elephant Drive maintains a mediocre 3.2-star average from only 17 reviews - hardly inspiring confidence for a company that's been offering online backups since 2005.
Some say customer support is a high point
Though we had trouble verifying the existence of Elephant Drive's customer support from their website materials, past users have good things to say. One Trustpilot reviewer gave 5 stars after customer service helped restore data following a NAS drive hack, noting that support went "over and above" despite the reviewer's self-created issues. Another appreciated Elephant Drive's compatibility with Linux and mobile devices, along with "quick backup of synchronized folder files." However, these positive experiences are dramatically outnumbered by complaints about the service's outdated interface and frustrating user experience.
Interface isn't the smoothest
One especially detailed negative review highlighted Elephant Drive's unintuitive setup, limited folder organization options, and frustrating sync functionality. "I wouldn't recommend this cloud service to anyone who values intuitive design or responsive applications," warned another reviewer who nonetheless acknowledged the service's "advanced versioning and archiving features." Multiple users reported the Elephant Drive app crashing during basic operations like password changes or link generation - which seem like avoidable issues.
Elephant Drive earns a middling score
While Elephant Drive's NAS integration and advanced versioning features are nice, the outdated interface and frequent app crashes make this online backup service difficult to recommend with confidence. What Elephant Drive offers in specialized features (like NAS compatibility) it loses in basic usability; customers report frustrating folder organization, limited sync options, and a confusing setup process. Elephant Drive might work for tech-savvy users who prioritize NAS device backups and don't mind navigating an unintuitive system, but we can't recommend it to anyone seeking a seamless, modern backup experience - especially those with mobile-heavy workflows, given the abysmal mobile app ratings.
Average
Carbonite has been protecting digital lives since 2005, offering cloud backup services for both individuals and businesses. Their service - named after the fictional substance that froze Han Solo in Star Wars - was the first to offer unlimited backup space for a fixed price, though that "unlimited" claim comes with some notable device limitations. While they've won numerous awards over the years, Carbonite's offerings seem to have been outpaced by competitors in recent years, making them a functional but not necessarily standout option in today's crowded online backup market.
Options for individuals and businesses alike
Carbonite offers tiered online backup solutions for both individual users and businesses. Personal plans are meant for users with 1-3 computers, while Professional plans scale up to accommodate multiple computers, servers, and more complex business requirements with expanded security options. Carbonite offers a 15-day free trial so you can test their service before committing. Beware of Carbonite's "40% off" marketing gimmick, though - we found these supposedly discounted prices match what we saw in our previous review. The prices below therefore reflect these perpetual "sales" prices:
One-computer limitation is a drawback
Despite Carbonite's "unlimited storage" claim for personal plans, each subscription only covers a single computer. Want to back up your external drive too? That'll require upgrading to Plus or Prime. This restrictive approach feels outdated when competitors offer multi-device protection under single subscriptions.
Strong security foundations
Security-wise, Carbonite is solid with 128-bit encryption standard (256-bit available on higher tiers) and two-factor authentication support. They also offer the option to manage your own encryption key, though they don't recommend it as losing this key means permanently losing access to your data.
Courier recovery service adds convenience at a cost
If your internet connection makes downloading large amounts of data impractical, Carbonite offers physical delivery of your backed-up files. This service comes included with the Personal Prime plan but costs extra with other plans. It's a feature you won't find with many of Carbonite's competitors.
Customer support is there when needed (with some limitations)
Carbonite provides technical support via phone, but only during limited hours - Monday through Friday from 9:00AM to 6:00PM Eastern Time, with no weekend availability. Unfortunately, recent customer reviews suggest support quality has declined, with many users reporting difficulty reaching actual representatives. As one exasperated user put it: "It's impossible to talk to a person if you are outside the USA." If you're considering Carbonite, just know that while support exists, you might face frustrating hurdles if problems arise.
Mixed reviews highlight declining service quality
Carbonite's online reputation is mixed. On Trustpilot, they maintain a lukewarm 3.6-star average from over 3,000 reviews, and unfortunately, recent feedback skews heavily negative. Their mobile app scores an identical 3.6 stars in the Google Play Store, while their iOS app lacks sufficient reviews to even display a rating.
Long-time customers express growing frustration
The pattern in recent customer feedback is telling: loyal users who once praised Carbonite now feel abandoned. "I've been using Carbonite for years and it's gotten worse," laments one disappointed customer, citing slow performance and excessive pricing. Technical issues plague Mac users especially, with one reporting that Carbonite "ignores many files that have to be backed up." The few recent positive reviews highlight Carbonite's easy-to-use interface, though even these customers often note limitations like selective file type backups and the tedious process of manually selecting files for backup.
Our rating: Carbonite earns a middle-of-the-road score
Carbonite remains a functional online backup option with strong security features and convenient courier recovery service for those who need physical delivery of their files. However, the service is held back by its restrictive one-computer-per-subscription limitation and declining customer support quality. We recommend Carbonite primarily for individual users with a single computer who prioritize simplicity and established reputation over cutting-edge features - but those with multiple devices or Mac users experiencing technical issues should look elsewhere for their online backup needs.
Fair
Founded in 2008 and based in San Mateo, California, SugarSync offers cloud storage, file synchronization, backup, and sharing services that let you access your documents, photos, music, and more across all your devices. While they've amassed millions of users and partnerships with major brands like BestBuy and Lenovo, their premium pricing and reliability issues make them best suited for individual users who prioritize phone-based customer support over competitive storage rates. (And that probably won't be most people).
Starts at $7.49 for 100GB
SugarSync offers both Personal and Business plans, as well as a 30-day free trial. Here's what you can expect:
SugarSync's pricing simply doesn't stack up against competitors - especially when you consider the storage limits on the personal plans apply to unlimited devices. If you need to back up more than one device, you'll probably find yourself quickly reaching those limits. For perspective, one of their competitors charges $9.95 per month for 5 TB - with no device limit.
You don't control your encryption key
While SugarSync encrypts your files, they don't offer zero-knowledge encryption. This means they control your encryption keys, not you. In plain English: they have the keys to your digital kingdom. They do offer multi-factor authentication, which is a plus, but in today's security landscape, this should be standard, not special.
Customer service is the one bright spot
If there's anything SugarSync does well, it's phone support. Positive reviews revolve around their live, English-speaking representatives who provide patient guidance through technical issues. In today's automated world, speaking to an actual human who knows their stuff is refreshingly rare. (But is good phone support worth paying 50x more for storage? Spoiler: it's not).
Reliability issues plague the service
SugarSync's negative customer reviews, on the other hand, point to concerning patterns of extended service outages, some lasting weeks without proper communication from the company. There are also reports of account terminations and data purges after expired credit cards, sometimes happening within weeks of missed payments and with no warning to the customer.
Mobile apps fail to impress
SugarSync's mobile experience is inconsistent. iOS users report constant crashes when manipulating images, while Android users complain the app sometimes won't even launch. For a service centered around accessibility across devices, these issues are particularly disappointing.
The bottom line: overpriced and underperforming
We can't recommend a service that charges premium prices while delivering subpar value, questionable reliability, and outdated security practices. You've got better options higher up on our list of online backup providers.
Subpar
Founded in 2007, Backblaze offers two main services: Personal Computer Backup for unlimited file storage and B2 Cloud Storage for businesses needing enterprise-grade solutions. Backblaze initially built its reputation on unlimited, no-frills backups at competitive prices, making it theoretically appealing for individual users with large amounts of data. However, recent customer experiences suggest the service quality has declined significantly since going public - what was once a solid choice for budget-conscious individuals might now warrant a more cautious approach. (And when it comes to your irreplaceable data, caution is never a bad thing).
$9/month for unlimited storage
Backblaze's personal backup pricing falls roughly in the middle of the market, neither the cheapest nor the most expensive option for online backups. We do appreciate the lack of storage caps on their personal plan. Unlike competitors who charge based on how much data you store, Backblaze's one-size-fits-all approach means heavy data users potentially get more value. Take a look at what's on offer:
Unlimited data on personal plan is a perk
Backblaze does offer a 15-day free trial to test their service, and their "Restore by Mail" option lets you receive a physical USB drive with your data (refundable if returned within 30 days). However, Backblaze doesn't provide disk imaging.
Security measures appear adequate
Backblaze provides two-factor authentication via both ToTP and SMS methods, and they provide an optional private encryption key that gives you sole access to your backups. Files are encrypted before transmission and stored in encrypted form on their servers.
The mobile experience leaves much to be desired
Backblaze has apps for both iOS and Android, primarily designed for accessing and downloading backed-up files on the go. Unfortunately, neither app inspires confidence, with the iOS version averaging a mediocre 2.8/5 stars and Android sitting at 3.0/5. Common complaints include the inability to download entire folders at once, extremely slow loading times, frequent crashes, and a lack of thumbnails that makes finding specific photos nearly impossible. For a service centered around protecting your valuable data, these app shortcomings represent a significant weakness in Backblaze's overall offering.
Customer support exists, but don't expect them to pick up the phone
Backblaze delivers support primarily through chat and email tickets - but good luck actually connecting with someone. Chat support is only available during limited Pacific Time hours (9AM-12PM and 1:30PM-5PM Monday, with slightly different afternoon hours Tuesday-Friday), and many users report the chat window mysteriously "unavailable" even during business hours. For email support, you'll need to submit a request through their help center and potentially create a separate Zendesk account to track your ticket. Recent reviews paint a troubling picture of Backblaze's support quality, with customers describing experiences as "non-existent," "dysfunctional," and even "predatory" when dealing with billing disputes. Phone support? Don't even ask - Backblaze explicitly states they don't offer it, leaving you stranded if your online backup issues require immediate attention.
Low average customer ratings
Somehow, Backblaze has a perfect "A+" rating from the Better Business Bureau, which typically indicates excellent customer service and business practices. However, their Trustpilot rating tells a completely different story - averaging a dismal 1.4 stars from 189 reviews. This stark contrast between the BBB score and actual customer experiences with Backblaze's online backup service raises some serious red flags. (When BBB and Trustpilot ratings diverge this dramatically, it's usually the individual customer reviews that give you the real picture).
Customer feedback is overwhelmingly negative
Most of the complaints we found revolve around customer service and restoration issues. One user reported being "unable to log in or cancel my account when both my credit card number and phone number changed," and had to escalate to the CEO and legal department to resolve the issue. The most concerning trend in reviews involves restoration problems - precisely when you need your online backups most. Multiple customers describe frustrating experiences trying to recover their data, with one noting "What's the point of paying for a service that's not reliable the moment it's needed?"
Concerning financial instability puts user data at risk
Most concerningly, Backblaze may be facing significant legal and financial challenges that could directly threaten the security of your backup data. In 2024, short seller Morpheus Research accused the company of "sham accounting and brazen insider dumping," citing damning lawsuits from former high-level employees - including their head of finance and VP of investor relations. These allegations cast doubt on the company's financial viability, raising a critical question: what happens to your irreplaceable data if Backblaze collapses? How-To Geek didn't mince words on the topic: "If Backblaze suddenly shuts down, customers might lose access to existing backups." While the company dismisses these claims as "baseless," their persistent quarterly losses since their 2021 IPO and devastating 71% share price plunge tell a different story. Before entrusting your precious data to Backblaze's uncertain future, ask yourself: are you willing to gamble with these stability risks?
Not recommended
Backblaze falls short where it matters most - reliability during data recovery. With concerns about financial instability, abysmal customer ratings (a mere 1. 4 stars on Trustpilot), and persistent issues with the restoration process, Backblaze earns one of our lower ratings. While their unlimited storage offering sounds appealing on paper, what good are online backups if you can't confidently retrieve your data when disaster strikes? Backblaze might work for casual users with minimal data and plenty of patience, but anyone with irreplaceable files or who needs dependable recovery should look elsewhere. (Remember, the true test of any backup service isn't how well it stores your data - it's how smoothly it returns it).
Weak
LiveDrive has been around for about two decades in the online backup space, offering cloud storage solutions for individuals and businesses. Their desktop interface lets you manually select which folders to back up - a more hands-on approach compared to the "set it and forget it" automatic backup that other services offer. Another difference - LiveDrive stores your data in UK-based servers rather than US locations. Does this online backup service deliver enough value to compete with today's top cloud backup providers? We put LiveDrive to the test to find out if it deserves a spot in your data protection strategy.
Save changes across devices
LiveDrive offers both backup and sync functionality: unlimited backup for preserving your existing files, plus a "Briefcase" feature for active file synchronization across devices. The difference is important to understand: backup creates a one-way copy of your files for protection against data loss, while sync functionality creates a two-way connection that automatically updates files across multiple devices when changes are made. For example, if you're a photographer, you might use the backup feature to safeguard your entire photo library, while using the Briefcase sync feature to actively work on current client projects across your laptop, desktop, and tablet. When you edit a photo on your desktop, those changes would instantly appear on your other devices via Briefcase.
LiveDrive wants your backup business, but will it save you money?
Here's what you need to know about LiveDrive's pricing - they offer three personal plans ranging from $10 to $27/month with different storage limits, plus two business options starting at $55/month for teams needing more robust online backup solutions:
Both Business plans include a central admin dashboard, TLS 1.2 encryption (but still no private keys), UK-based data centers, 30-day file recovery with version history, NAS backup support, and UK-based customer service. Need more capacity? Additional users cost $10/month each, with extra storage available at 1,000GB for $5/month.
Cancellation made easier
If you've been a customer in the past, you'll be glad to know that LiveDrive has made cancellation much easier - you can now cancel online rather than through their previous cumbersome process involving physical mail to their UK address. However, be careful with timing your cancellation, as some users report immediate account termination (and subsequent data removal) rather than allowing service until the end of the paid period.
LiveDrive has improved its security, but still lacks private encryption keys
Previously, we criticized LiveDrive for having no encryption or multi-factor authentication - glaring omissions for an online backup service. They've since addressed these concerns by implementing TLS encryption for file transfers, two-factor authentication, and compliance with EU privacy laws. However, LiveDrive still doesn't offer private encryption keys, meaning you don't have complete control over your data security. For a backup service that's entrusted with your sensitive files, this omission remains problematic.
Data losses reported
How does LiveDrive do with customers? On aggregate sites, they've earned a just-average rating of 3.1 stars. Most concerningly, multiple user reviews highlight instances where files appeared to be backed up but were later discovered missing. This kind of reliability issue is glaring for an online backup service, as the entire point is to ensure your data remains safe and recoverable. While some users report successful large-scale recoveries (one mentioned retrieving 99% of 6TB of data), others describe "holes" in their archives and significant data loss. These inconsistencies make it difficult to fully trust LiveDrive with your most important files.
LiveDrive's customer support is virtually non-existent
How do they do on customer support? (What customer support?) Users are left screaming into the void with LiveDrive's form submission system. "I talked to their support for a month about this issue online [...] and they keep saying it is a lengthy process or ‘we are sorry,'" writes one frustrated photographer who lost valuable, money-generating images. Another customer reports: "Despite many emails I have not received an answer or been contacted." If your data vanishes, you'll likely join the chorus of customers who waited "weeks or months" for help that never materialized. As one user bluntly puts it: "I have tried contacting support, but have had no response at all. Avoid this company at all costs."
Look elsewhere for your online backup needs
We give LiveDrive props for its improvements in security and simplified cancellation. However, it continues to earn a lower rating from us because the service still fails at its core mission: consistently backing up and recovering your files. The service lacks private encryption keys (a major red flag in today's security landscape), struggles with reliability, and offers virtually non-existent customer support. You might get away with using LiveDrive for non-critical files, but photographers, businesses, and anyone with irreplaceable data should invest in a more trustworthy online backup solution with better security and responsive support. Why gamble with your files when more reliable alternatives are just a click away?
Poor
Founded in 2020, Internxt offers a suite of privacy-focused cloud services including encrypted storage, VPN, antivirus, and file backup solutions. With a European base and emphasis on zero-knowledge encryption, this relatively young company seems to target privacy-conscious individuals who distrust "big tech" storage solutions - but know that their "lifetime" subscription model has raised some suspicions.
Plans and pricing look attractive at first
If you're interested in trying Internxt before you buy, they offer 1GB of storage for free when you make an account. If you like what you see and want to upgrade, Internxt offers three paid subscription tiers:
The lifetime subscription trap
Internxt's biggest red flag is their "lifetime" subscription model. Many customers report paying hundreds of dollars for supposed permanent access, only to see the features they chose Internxt for (automatic phone photo upload, for instance) disappear just months later. When users request refunds after these bait-and-switch tactics, they're often told they're outside the 30-day window. What you should takeaway from this is that "Lifetime" subscriptions for cloud services are a scam. Period. Cloud services demand constant maintenance, updates, and operational costs that no one-time payment can ever cover. It's simple math: these offers are either deliberate deception or doomed business models counting down to failure.
Unreliable file syncing puts your data at risk
"Lifetime" scam aside, there are serious issues with Internxt's sync function. Multiple reviewers report being told that uploads are complete when they're not, and even losing files after system restarts. (What good is cloud storage if you can't trust it with your files?) For a service whose entire purpose is safeguarding your important data, this level of unreliability is inexcusable.
Customer support exists mainly in theory
When things go wrong (and they apparently will), good luck getting help. The company claims to offer live chat and email support, but many users report that actual customer support is virtually nonexistent, with some suggesting they're interacting with AI bots rather than actual humans capable of solving problems.
The verdict: look elsewhere
Internxt demonstrates virtually no redeeming qualities. While their commitment to privacy and security sounds appealing in marketing materials, the execution falls woefully short. We find it ironic that Internxt positions itself as fighting against "money-hungry corporations" yet employs the same predatory tactics they claim to oppose with their deceptive "lifetime" subscription option. We cannot recommend this service to anyone who values their data or their money. If you're looking for cloud storage, we strongly suggest exploring established alternatives with proven track records.
Continued from above...
In a world where our lives are increasingly digital, we store countless irreplaceable memories and crucial documents on our devices. But what happens when your hard drive fails, your laptop gets stolen, or ransomware encrypts all your files? That's where online backups come to the rescue - but with so many options available, finding the right service can be overwhelming.
Everyone with digital data needs an online backup solution. From photographers safeguarding thousands of client photos to small business owners protecting financial records, or even families preserving decades of precious memories - online backups provide the peace of mind that comes from knowing your data is secure. When disaster strikes, whether it's a coffee spill on your laptop or a full-blown system crash, online backups ensure you can quickly recover everything that matters.
Not all online backup services are created equal. Some focus on unlimited storage for a single device, offering simplicity at the expense of flexibility. Others provide robust multi-device support with sophisticated encryption, but they cap your storage. The most comprehensive solutions include additional security features like ransomware protection and antivirus capabilities, transforming your backup into a complete data protection system.
The pricing models vary dramatically too. Some services charge per computer with unlimited storage, while others offer fixed storage amounts across multiple devices. Many tempt you with dramatic "discounts" that mysteriously remain available year-round, while others offer genuinely competitive pricing with substantial savings for annual commitments. The difference between paying $6 monthly for a single device versus $10 monthly for unlimited devices can add up significantly for multi-device households.
When selecting the ideal online backup service for your needs, here are the key factors to consider:
Top Consumer Reviews has evaluated and ranked the best online backup services available today. We've thoroughly tested each option to help you find the perfect balance of features, security, and value. We hope our research helps you find the best online backup service for your unique needs - because when it comes to protecting your irreplaceable digital memories and crucial files, you deserve nothing less than complete peace of mind.
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Why You Should Backup Your Computer
It used to be that fire or flood could destroy an entire lifetime's worth of paper files and other personal items like photos, music, home movies, business records, and so on. This is still true. But now more and more valuable family and business documents exist primarily on hard drives in our computers, or as digital versions in smart phones or tablets. So in addition to fire, flood, or other environmental threat we can add hardware failure and computer theft to the list of threats that could remove these important items from us.
In the early days of personal computers, all PC files were recorded on floppy disks; hard drives were large, expensive devices only found in the clean, secure, and climate-controlled computer rooms of large companies or governments. This allowed the storage of personal files in cases on a shelf. Hardly more secure than paper files, but at least not susceptible to hardware failure. Now, if the hard drive in a computer fails, chances are that all the information stored there will be lost forever. This could include:
Individuals, families, small businesses, and even larger enterprises sometimes have no backup copies of these valuable and often irreplaceable files. Or they might occasionally copy them to a DVD. Or they might have an external hard drive attached to the computer. Any copy is better than no copy. But copies that are kept at the same location as the computer are subject to the same environmental threats as the computer. And an external hard drive is just as subject to failure as the one inside the desktop or laptop system. Copies on optical disks, like DVDs, are likely outdated in as short a time as a week or two. So files must be manually backed up again and again, in an ever-increasing stack of disks.
What are the characteristics of a solution to this dilemma? Consider a solution that would provide:
These statements all describe online computer backup systems.
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