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Carbonite Review

Thursday, October 6th

2022 Online Backup Service Reviews

Carbonite Review 4 Star Rating

Carbonite

4 Star Rating
  • Cost: $6/month billed annually for one computer
  • $24/month billed annually for multiple computers
  • $50/month billed annually for computers and servers

Carbonite shares a name with the fictional preservation technology mentioned in "Star Wars: The Empire Strikes Back". It was used to keep Han Solo in a "frozen" state before he was shipped to Jabba the Hutt. Similarly, Carbonite preserves your data so that you can recover it should your hard drive take a turn for the worse, whether that be ransomware, coffee spills, computer crashes or theft, or accidental file deletion or overwriting.

3 levels of backup

There are three levels of Carbonite usage: personal cloud backup, cloud backup for small business, and data protection solutions.

  • The software for personal cloud backup and cloud backup for small businesses is called "Carbonite Safe". For personal files, such as photos, documents, settings, email, music, and videos, Carbonite Safe is a Windows or Mac program to help you identify files and folders you want to protect and then back them up to the Carbonite storage cloud. If you need to restore your files, Carbonite Safe directly restores them to a device of your choosing from the Carbonite cloud. The software for small businesses protects up to 25 computers and provides easy file recovery and monitoring of online backups from a web-based dashboard.
  • Carbonite's advanced data protection solutions allow you to shield your business data from everyone who shouldn't have access and to keep or delete data as needed. You can back up virtual, physical, and legacy servers and restore everything from individual files to whole servers. You can also back up Office 365 suite files and documents, migrate files from one source to another with zero data loss and no service disruption, and balance storage load between servers to provide a failover solution. Should a business have a need to backup "active" file systems, such as a database server, Carbonite's advanced data protection solutions can handle that as well.
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Data protection needs

Small, medium, and large businesses may have additional requirements that personal computing customers may not have. For example, a doctor's office may need to protect patient records from being viewed by anyone other than the doctor or patient. That includes not allowing third-party software vendors, like Carbonite, to see the data. Additionally, an accounting firm may have data retention requirements to keep data for a certain amount of time, or delete data after a date has passed.

24/7 support is included with every Carbonite plan.

Features good, pricing concerns

Carbonite reviewers liked the ease of use and file backup / restoration features. The price was a bit too steep for some reviewers, though. And, as with many of the services we researched, there is a certain amount of pain with customer support inquiries that went unresolved or weren't resolved to the users' satisfaction.

Carbonite has a good, solid reputation in the online backup industry, but the higher cost than its competitors resulted in a slightly lower rating than our first-place choice.

Which Company Offers the Best Online Backup Service?

One thing that keeps many computer users and business owners awake at night is how they would recover from a data loss event or security breach. Hard drives are wonderful devices for storing more information now than ever before. But even with the advent of more solid-state (moving parts) storage components, hard drives are still prone to occasional failure, damage, intrusion, or accidental erasure.

Even worse, a disgruntled employee or a criminal who likes to hack into computers and steal data could bring your business or home computing to a grinding halt. Ransomware hackers could hold your data for ransom by encrypting it and only offering to give you the "key" to unscramble it if you pay them a large sum of money. Even if you pay, there is no guarantee that they'll give you access to your data again.

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Online Backup Service FAQ

Online backup services give customers the ability to back up, secure and restore their files. In the event of data theft, hard drive failure or other loss, clients can easily get their information back from the service's cloud storage facilities.
Definitely not. Anyone can benefit from having their computers backed up to a secure cloud, whether the data contains sensitive financial data or treasured digital photos.
For the average personal user, the monthly fee starts at around $5. Business pricing begins around $30/month. Fees vary by the number of users and the amount of desired offsite storage space.
Free services are handy, but they're not designed to give you automated backup and seamless restoration of your files. If you're not on top of saving absolutely everything on your computer, your free storage is going to be incomplete. Using an online backup service with regularly scheduled backups is the best way to ensure that none of your files are lost.
At least once a week. Your online backup service may allow you to have continuous backups; your system is monitored constantly for any files that have been deleted, modified, created or moved and it updates accordingly in the background with no effort on your part.
If you use a reputable, reliable provider, your files are extremely secure. Be sure to choose a service that encrypts the data not only as it's being transferred but also as it's stored in their cloud. You should also check to see how your encryption key is stored; if you've got serious concerns, pick a service that allows you to create your own private key (and don't lose it, because the service won't be able to recover your data if you don't have the key!). Finally, it's worth asking where your provider's data centers are located; ones in the EU and US are preferred.
That will depend on how much you're backing up and your internet speed. It could take as little as an hour or as long as a week!
That's a frequent complaint among users of online backup services: difficulty in accessing support at all stages of the relationship (e.g. questions prior to signing up, during the initial backup process, several months into the service). Some providers have a better track record than others in this regard, so if you expect it to be less than smooth sailing because you're not tech-savvy, you should carefully choose an online backup service with a reputation for helpful, reliable customer support.
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Continued from above...

Fortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information. They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities.

When looking for a backup service, some important things to consider include:

  • Fees. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal.
  • Features. Every service we reviewed offers vastly different combinations of features. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need.
  • Customer Service. The last thing you need in a data emergency is poor customer service. If you have any kind of trouble with backing up or restoring files, you'll want fast, courteous, and helpful customer service.

TopConsumerReviews.com has reviewed and ranked the best online backup services to help you attain peace of mind. We hope this information helps you find the right online backup service for your home or business!

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