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IDrive Review

Thursday, October 6th

2022 Online Backup Service Reviews

IDrive Review 3 Star Rating


3 Star Rating
  • Cost: Between $52 and $149 depending on space and billing term for IDrive Personal
  • Between $74 and $749 depending on space and billing term for IDrive Business

IDrive's pricing plans were confusing to understand at first. One page listed a Personal plan and a Business plan separately in addition to a Free plan. Another pricing and signup page seemed to omit the free plan and combined Personal and Business plans. After a bit of re-reading it was easier to distinguish between all three.

Business backup is their strength

If you're looking for a backup system for home computing purposes, IDrive is probably overkill. There are several other easier systems to choose from.

Where IDrive shines is with small business and enterprise computing environments that have a strong need for sophisticated backup scheduling and automation. There is the ability to create groups, sub-accounts, and single sign-on to meet the needs of departmental organizations with intranets and other integrated systems.

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Manage backups remotely

Compressed backups can be executed on "thin client" and web consoles in the background and incrementally so that productivity is not negatively affected. You can manage computers remotely to do backups and restores.

For quick jobs and to reduce bandwidth usage, use IDrive Express to get a quick backup and retrieval via physically shipped hard drives. All data is secured with military-grade AES encryption.

IDrive can back up all databases and servers, including Linux, Office 365, System State, Oracle, MS SharePoint, Hyper-V, VMware, MS Exchange, and MS SQL Server.

Sophisticated features means a higher price

All the same, and adjusting for the varying composition of features and pricing tiers across all services, the overall cost of IDrive over the long term seemed to be higher than other plans with other services. But, with the sophisticated set of features that IDrive has, it may be worth the price for some customers.

High marks from techies, less so from home users

Technology media reviews of IDrive are quite positive. Consumer reviews were overwhelmingly negative with regards to service and support, inadvertently canceled billing with no guarantee of data recovery once reinstated, a slow and difficult interface, and chronically unsuccessful backups. The disconnect between media reviews and consumer reviews seems to reveal a gap in technical ability between IDrive's professional and casual users.

The rating for IDrive was dropped a little to account for the initial confusion about the types of customers they're stronger at serving (personal vs. business). Plus, they don't have an unlimited storage option or a continuous backup option. Also, the disparity between tech media and individual user reviews was a concern. But as a business/enterprise solution for professionals who fully understand backups and restores at that level, it seems very solid.

Which Company Offers the Best Online Backup Service?

One thing that keeps many computer users and business owners awake at night is how they would recover from a data loss event or security breach. Hard drives are wonderful devices for storing more information now than ever before. But even with the advent of more solid-state (moving parts) storage components, hard drives are still prone to occasional failure, damage, intrusion, or accidental erasure.

Even worse, a disgruntled employee or a criminal who likes to hack into computers and steal data could bring your business or home computing to a grinding halt. Ransomware hackers could hold your data for ransom by encrypting it and only offering to give you the "key" to unscramble it if you pay them a large sum of money. Even if you pay, there is no guarantee that they'll give you access to your data again.

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Online Backup Service FAQ

Online backup services give customers the ability to back up, secure and restore their files. In the event of data theft, hard drive failure or other loss, clients can easily get their information back from the service's cloud storage facilities.
Definitely not. Anyone can benefit from having their computers backed up to a secure cloud, whether the data contains sensitive financial data or treasured digital photos.
For the average personal user, the monthly fee starts at around $5. Business pricing begins around $30/month. Fees vary by the number of users and the amount of desired offsite storage space.
Free services are handy, but they're not designed to give you automated backup and seamless restoration of your files. If you're not on top of saving absolutely everything on your computer, your free storage is going to be incomplete. Using an online backup service with regularly scheduled backups is the best way to ensure that none of your files are lost.
At least once a week. Your online backup service may allow you to have continuous backups; your system is monitored constantly for any files that have been deleted, modified, created or moved and it updates accordingly in the background with no effort on your part.
If you use a reputable, reliable provider, your files are extremely secure. Be sure to choose a service that encrypts the data not only as it's being transferred but also as it's stored in their cloud. You should also check to see how your encryption key is stored; if you've got serious concerns, pick a service that allows you to create your own private key (and don't lose it, because the service won't be able to recover your data if you don't have the key!). Finally, it's worth asking where your provider's data centers are located; ones in the EU and US are preferred.
That will depend on how much you're backing up and your internet speed. It could take as little as an hour or as long as a week!
That's a frequent complaint among users of online backup services: difficulty in accessing support at all stages of the relationship (e.g. questions prior to signing up, during the initial backup process, several months into the service). Some providers have a better track record than others in this regard, so if you expect it to be less than smooth sailing because you're not tech-savvy, you should carefully choose an online backup service with a reputation for helpful, reliable customer support.
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Continued from above...

Fortunately, there are several companies that have made it their mission to help you back up, secure, and restore your irreplaceable files and protect your information. They provide the storage hardware and the software to migrate copies of your files continuously and securely to their "cloud" storage facilities.

When looking for a backup service, some important things to consider include:

  • Fees. How much storage are you getting per dollar? Obviously, the lower the cost per gigabyte, the better off you are, all other things being equal.
  • Features. Every service we reviewed offers vastly different combinations of features. Make sure the service you choose is the right fit for your particular needs, without buying features you don't need.
  • Customer Service. The last thing you need in a data emergency is poor customer service. If you have any kind of trouble with backing up or restoring files, you'll want fast, courteous, and helpful customer service.

TopConsumerReviews.com has reviewed and ranked the best online backup services to help you attain peace of mind. We hope this information helps you find the right online backup service for your home or business!

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