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PlushCare vs Lemonaid Health

Friday, March 21st

2025 Online Doctor Reviews

PlushCare Review 3 Star Rating

PlushCare

3 Star Rating
  • Cost: $129 per visit without insurance, plus $19.99/month or $99/year membership fee
  • With insurance: costs vary based on coverage
  • Wait time: Same-day appointments available
  • Available in all 50 states
  • Insurance accepted
  • Select your own doctor based on experience, training, and availability
  • All doctors are board-certified and selected from the top 50 U.S. medical schools, average 15 years experience
  • Membership can be shared with up to 5 adult family members
  • Discounted lab work
  • In-app messaging with Care Team

PlushCare connects you with board-certified doctors through a convenient phone and computer app, offering same-day appointments for both urgent care needs and ongoing health management. You'll get access to physicians trained at top medical schools who can handle everything from strep throat to anxiety, plus they can write prescriptions and provide basic medical documentation. While the service comes with some nice perks like prescription discounts and family plan sharing, you'll need to weigh these against the relatively high costs - a $20 monthly membership fee plus $129 per visit without insurance. PlushCare is best suited for busy professionals who prioritize convenience and don't mind paying premium prices for quality care, especially if you have good insurance coverage to help offset the costs.

Lemonaid Health Review 2 Star Rating

Lemonaid Health

2 Star Rating
  • Cost: $25 consultation fee plus medication costs
  • Wait time: Within 24 business hours
  • Hours: 5am-4pm PST, seven days a week
  • Available to customers 18+ in all 50 states and DC
  • Unique features: Video/phone consultations may not be required depending on state and service; free prescription delivery from their pharmacy

If you're in a pinch and need basic medical care without leaving home, Lemonaid Health might seem tempting with its $25 consultation fee and prescription delivery service. However, since being acquired by 23andMe, the service has taken a concerning turn with questionable billing practices, medication price markups, and reports of patients being unexpectedly cut off from care. While it could work for a one-time prescription when you can't get to your regular doctor, you should absolutely avoid this service if you need ongoing care or mental health support. Given the numerous red flags and declining service quality at Lemonaid, we recommend looking elsewhere for an online doctor.

What is the Best Online Doctor Service?

If you've ever had a minor illness at an inconvenient time, struggled to get an appointment with your regular doctor, or just wanted a more flexible way to manage your health, an online doctor service might be the solution. These services connect you with licensed healthcare professionals through video calls, phone calls, or chat, offering everything from quick urgent care visits to ongoing primary care.

Whether you need a prescription refill, help with a sinus infection, or long-term management for a condition like high blood pressure, there's likely an online doctor service that fits your needs. However, not all online doctor services are the same.

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Online Doctor FAQ

An online doctor is a medical professional who provides healthcare services over the internet, typically through video conferencing or phone call. While this may be a service offered by a practitioner you're already seeing, usually referred to as "telehealth”, there are many standalone services online that can help you even if you're not an in-person patient.
Yes, online doctors can provide many of the same services as in-person doctors, including regular check-ups, diagnosing and treating illnesses, and prescribing medication. However, most people use online doctors for more acute needs, like an ear infection in the middle of the night or a cough and fever over the weekend, when they might not be able to get in to see their regular physician.
Make sure that the online doctor is licensed in your state and check their credentials. You can also look for reviews from other patients.
The cost can vary depending on the service and the insurance coverage. Some insurance plans cover telemedicine, while others may have additional out-of-pocket costs. However, whether it's covered by insurance or not, a virtual visit with an online doctor is almost always going to be less expensive than visiting urgent care.
Yes, online doctors are licensed medical professionals and can write prescriptions as needed. Depending on the condition/illness, you may have to jump through some extra hoops before getting your script written or renewed by an online doctor (such as mental health conditions or ADHD).
While online doctors can diagnose and treat many illnesses, some conditions may require in-person evaluation and treatment. If you have a serious condition, it is best to consult with an in-person doctor.
It depends on your insurance plan. You should check with your insurance provider to see if they cover telemedicine. Some insurance companies include telemedicine as part of your benefits, but you might have to use a specific platform that they designate for you.
Yes, online doctors can provide mental health services, such as therapy and counseling, through telehealth platforms. They can also diagnose and treat mental health conditions, such as depression and anxiety, and prescribe medication if needed. It's important to note that some mental health conditions may require in-person treatment; in these cases it is best to find a mental health professional near you.
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Continued from above...

Some function like a virtual urgent care center, where you can speak with the first available provider for a one-time fee. Others operate as full-fledged primary care providers, offering regular checkups, chronic condition management, and ongoing care - often through a subscription model. Some services let you choose your doctor, allowing you to build a relationship over time, while others assign you to whoever is available first. Pricing structures also vary: some charge a flat rate per visit, while others require a monthly or annual membership in addition to visit fees.

Just remember, if at any time you're having a medical emergency it's important to call 911. Telemedicine is not intended for crisis situations or life threatening conditions.

When looking for an online doctor, you should make sure they are licensed in your state and check their credentials. You can also look at reviews from other patients. Additionally, it's essential to check your insurance coverage, since some insurance plans cover telemedicine, while others may have additional out-of-pocket costs.

During an online doctor appointment, you will typically have a video or phone call with the doctor, during which you will discuss your symptoms and medical history. The doctor will then make a diagnosis and provide treatment recommendations. If needed, the doctor can also prescribe medication, which can be filled at your local pharmacy.

While online doctors can provide many benefits, there are also some limitations to keep in mind. For example, online doctors may not be able to perform physical examinations, such as taking blood pressure or listening to your heart, which can be extremely important for diagnosis and treatment. Additionally, some medical conditions may require specialized testing, such as imaging or lab work, which cannot be performed remotely.

Because of these differences, it's important to choose a service that aligns with your health needs, budget, and preferences. Here are some key factors to consider:

  • Type of care needed. Are you looking for quick treatment for a minor illness? Or do you need regular checkups for ongoing management of a condition? Make sure the service can accommodate you.
  • Cost structure. Is the platform transparent about visit costs? Do they charge an additional monthly fee to use their service? Only sign up for a membership if you plan to use the service often.
  • Doctor selection. Can you see the doctors available in your state without registering? Can you read patient reviews and choose a provider yourself? If you prefer consistency, look for services that let you choose the same doctor each time. Otherwise, you may be assigned a different provider for each visit.
  • Insurance and prescriptions. Does the online doctor service accept insurance? Do they prescribe your medications (such as controlled substances)? Make sure the service you choose aligns with your coverage and prescription needs.
  • Availability and wait times. How soon can you see a doctor? Some platforms offer 24/7 access with short wait times, while others operate more like traditional doctors' offices with scheduled appointments.

At Top Consumer Reviews, we've evaluated and ranked the best online doctor services available. Whether you're looking for a one-time visit or ongoing care, we hope this review helps you find the best service to get you on the mend as soon as possible.

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