Amazon Pharmacy Review

Sunday, May 18th

2025 Online Pharmacy Reviews

Amazon Pharmacy

• Thousands of prescription medications, both generic and brand-name
• Most insurance accepted, but none is required
• Wide range of OTC options
• 1- to 4-day delivery to most physical addresses
• Same-day delivery available in Austin, Indianapolis, Greater Los Angeles, New York City, Miami, Orlando, Phoenix, and Seattle (with drone delivery in College Station, TX)
• Free to use, extra benefits for Prime members (like $5/month RxPass)
• Pharmacists on call 24/7
• Can also get telehealth for prescription renewals
• In operation since 2020

Amazon Pharmacy has been operating since its launch on November 17, 2020. This marked Amazon's significant entry into the retail pharmacy market, building on its earlier acquisition of PillPack in 2018. By leveraging Amazon's vast logistics network and advanced automation technology, Amazon Pharmacy provides fast and reliable delivery options, including same-day delivery in eligible areas. This service is particularly beneficial for those with limited mobility or those who struggle to visit physical pharmacies.

You've got lots of options to get the best savings

You won't need a Prime membership to get your prescriptions through Amazon Pharmacy. Simply sign up. You're free to use it with or without insurance, and there's a handy "check if we accept your insurance” link right below the Sign up/Sign in button. But, if you are a Prime subscriber, you can get exclusive discounts of up to 80%, or join RxPass for an extra $5 a month and get any eligible medications at no cost. And, don't overlook the manufacturer coupons that will be displayed on prescription meds for members and non-members alike, just like you're used to seeing on Amazon's other products.

Generic and brand-name Rx with clear prices and estimates

We really love how easy it is to find both generic and brand-name medications through Amazon Pharmacy, with prices clearly displayed for all available options. Let's take a look at the three popular prescriptions we used across all of the online pharmacies on our list, and see how Amazon measures up:

• Atorvastatin 40 mg, 30 tablets: Amazon indicated that this is typically $1 with insurance or $8.30 without insurance and with Prime. Lipitor isn't shown with an average insurance price, but without insurance, a 30-day supply is about $583 with Prime.
• Metformin 500 mg, 30 tablets: $2 average cost with insurance, $4.12 without insurance and with Prime. Glucophage, one of the brand-name versions, didn't show up in Amazon Pharmacy's inventory.
• Levothyroxine 50 mcg, 30 tablets: $3 with insurance, $3.98 without insurance and with Prime. Brand-name Synthroid was priced at $40 with insurance and $51.90 without, and there was a coupon to save $12.15 at checkout.

One-stop shop for sniffle-stoppers, snacks, and supplements

And, of course, with all the convenience of Amazon, you already know you can get just about any OTC remedy you might need (...or some chocolate to go with those cramps... or some Kleenex to get you through a sinus infection until the antibiotics kick in...).

Same-day delivery in some metro areas (plus drones)

How about delivery timeframes? As you would probably expect from Amazon, the pharmacy has same-day delivery in certain areas. Those include Austin, Indianapolis, Greater Los Angeles, Miami, New York City, Orlando, Phoenix, and Seattle. Beyond those areas, you expect your prescriptions to be delivered to any physical address (no PO boxes, Amazon Lockers, or other pickup points) within 1-4 days. And, get this: if you live in College Station, Texas, you can even get drone delivery. (Who's up for a little road trip to try that out?)

On-call pharmacists and doctors for telehealth refills

Need extra help? Amazon Pharmacy's pharmacists are available 24/7 to answer any questions or address any concerns you may have. And, on most medications, there's a button for "Request a prescription” if you're out of meds or need refills and can't get it from your PCP for some reason. There are separate fees for that service; you can expect that to be around $29 for a message visit or $49 for a video visit, and wait times range from 30 minutes to 2 hours.

Customer feedback is almost universally negative

We wanted to make Amazon Pharmacy the #1 option on our list, and it's true that there's a lot to be excited about, at first glance. However, when we looked at recent customer feedback outside of the glowing reviews on Amazon itself, we weren't reassured - not even a little. Over on Trustpilot, for example, a whopping 91% of the 200+ reviews there were just 1 star. Problems like "can't confirm my address and customer service cannot solve the issue”, "much higher prices”, and "hardly has anything other than antidepressants and antibiotics” are just a few of the reasons behind the low ratings for Amazon Pharmacy. (Our favorite was probably "Amazon Pharmacy blows harder than a Cat 5 hurricane.”)

Not reliable enough yet

At the end of the day, all we can give Amazon Pharmacy is a cautious score. All of the surface-level convenience and competitive pricing won't matter if the cost goes up at the time of your order, your meds are out of stock and not delivered for a long time (especially when they're readily available elsewhere), or you can't get the help you need when there's a problem. We hope that Amazon can work out the bugs and become as hassle-free and reliable as they are for just about everything else, but for now, their online pharmacy services just don't cut it.