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Talkspace Review

Saturday, March 25th

2023 Online Therapy Reviews

Talkspace Review 2.5 Star Rating


2.5 Star Rating
  • BBB accredited
  • An extensive network of counselors
  • Offers therapy for couples, teens, and individuals
  • Psychiatric services available for adults
  • Text, audio, and video
  • Prescriptions offered
  • Pricing starts at $276/month

Talkspace is a frontrunner in telehealth therapy. As one of the largest telehealth providers out there, they have a massive cohort of mental health professionals available. With programs that serve individuals, couples, and teens, and that offer prescriptions, this membership-based platform is one of the most robust out there. With several membership types, Talkspace seems to be the best option - until you start digging a little deeper.

Prices are high for what they offer

While a lot of Talkspace's platform sounds amazing, the price is where it really starts to differentiate from the competition. Talkspace's subscription plans range from $276 to $516 per month. However, if you want to use their psychiatry option, this isn't part of any subscription and will be charged per session. Talkspace does accept insurance, so the final price you pay might be less than what is shown on the initial estimate.

5 membership options

The 5 memberships options include:

  • Messaging Therapy for $276 per month
  • Live Therapy for $396 per month
  • Live Messaging and Therapy for $516 per month
  • Couples Therapy for $436 per month

The psychiatry option, which is billed separately costs $249 for the initial evaluation and $125 for additional sessions. Teens have access to the first three memberships with parental consent.

Extra attention to credentials

All of the therapists at Talkspace are required to have at least one of the following: a license for a clinical social worker (LCSW), a license for a marriage and family therapist (LMFT), a license for professional clinical counseling (LPCC), or a Ph.D. in clinical psychology. All Talkspace therapists have completed a minimum of 3,000 hours of clinical experience and are authorized to work only in the state where they hold their licenses.

Best Online Therapy

Features depend on the package you select

Depending on which subscription you choose, you will have access to unlimited text messaging with your therapist, video sessions, and audio messages. Packages that include live video sessions provide four 45-minute sessions each month. In the couples therapy packages, you get unlimited texting and four 30-minute video sessions per month. And with the psychiatry sessions, you are able to get medication management assistance and focus on helping you get your prescriptions.

Full range of therapy styles

Talkspace therapists can focus on a variety of topics in sessions, including, but not limited to: addiction, depression, anxiety, eating disorders, grief and trauma, mood disorders, PTSD, and LGBTQ+ issues. In terms of methodology, Talkspace therapists have a variety of approaches to therapy including:

  • Cognitive behavioral therapy
  • Client-centered therapy
  • Dialectical behavioral therapy
  • Existential therapy
  • Interpersonal psychotherapy
  • Mindfulness therapy
  • Trauma-focused therapy
  • Psychodynamic therapy
  • Family therapy

Shockingly bad reviews

For a frontrunner program, the reviews for Talkspace are shockingly bad. Averaging one star on both Trustpilot and BBB, Talkspace isn't popular with customers. Reviewers agree that the customer service at Talkspace leaves a lot to be desired. Many customers felt "scammed" by charges for services they didn't receive. Other customers found it difficult to change therapists when they didn't feel like the match was right. Some found the cancellation process either unsuccessful or very difficult to complete without getting charged again. Without a single 5-star review on either site, it's hard to recommend Talkspace.

Sounds great, but doesn't stack up for customers

Despite being a well-advertised option, Talkspace doesn't stack up when we look at customer satisfaction. With their high prices, you'd imagine they'd take customer service more seriously, but the reviews say otherwise. Despite having a great roster of mental health professionals and therapy styles on paper, they aren't delivering what they promise to their customers. So, while Talkspace offers a few extras like teen counseling, it's nowhere near our favorite resource for online therapy.

Where Can You Find the Best Online Therapy?

Have you been feeling down lately? A little stressed out? Do you feel like you want someone to talk to but you're limited by your local options? Or maybe you just don't have time for extra driving in your busy schedule? No matter what your therapy needs, if you feel like you need help, you deserve it.

Whether you're a long-time therapy patient, or you're looking to turn over a new leaf with your mental health, there are tons of online options to make your therapy journey easier. But where can you get started? There are so many online therapy choices and so many different therapy styles that it can be hard to choose which way to turn.

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Online Therapy FAQ

Therapy is for everyone. Therapy is a great place to talk through anything that might be on your mind. If you're worried about relationships, job situations, or feeling anxious in public you can start therapy. Many people attend to find solutions to mental health concerns like anxiety and depression, but you can pop in just to check up on yourself and have a non-biased listener to talk to for a while.
If you've got a good therapist or psychologist, it's not at all different. You can still talk exactly the same way you do in person, especially if you have video call appointments. However, logistically there are a few differences: you don't need to drive anywhere, but you do need to find a quiet and secluded place where you feel safe talking and won't be interrupted; there can sometimes be a little lag if your internet is slow, so save extra time for technical difficulties; and it can be harder to read expressions over the internet, so it might require a little adjustment for the first or second session.
All of these need to be licensed to practice; however, between a counselor and a therapist, the main difference is the focus. Both have Masters degrees and licenses for their particular state and type of therapy. Psychiatrists, however, have to have a medical degree, and only they are able to prescribe medication (though some certified nurse-practitioners have also taken extra coursework to be qualified to write prescriptions too).
Time and money. Before online options, in-person sessions required a drive and the cost of gas just to get to therapy. Depending on your local options, you were also limited to who was near enough to make the drive worth it. Now, you don't have to worry about traffic or the cost of gas, and you're not limited to your immediate area, opening up the therapy options considerably.
This entirely depends on the therapist and the platform. However, the average appointment is 45 minutes long with some appointments as short as 30 minutes or as long as 50.
This varies based on the platform you choose and the therapist you schedule with. Everyone has a different schedule, and some programs only offer one therapy session per month while others offer weekly sessions as part of the plan. If you work with an individual therapist instead of a platform subscription, this is something you'll talk about with your therapist during the first session.
This is something you and your therapist will discuss. If it's a matter of money, many session-by-session therapists are willing to spread out appointments for you. However, many plans offer a subscription that provides you with four sessions a month. Attending once a week is a good place to start, especially if you're coming in to work on something specific.
After submitting your intake forms, the first appointment is normally just a discussion between you and your therapist to get to know each other better. If you've never been to therapy before, it can be hard to know what to talk about, so your therapist may start by asking questions. No matter what, don't worry. There are no wrong answers in therapy. The session is for you and nobody else.
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Continued from above...

Telehealth and online therapy have become popular options. Nearly four in ten Americans (38%) have used telehealth services to meet with a medical or mental health professional, up from 31% in previous years. The majority of those who use telehealth or online therapy now started after the pandemic. Most patients are using telehealth through a video format (69%), while 38% have used phone calls only.

While many originally believed that telehealth and online therapy were lower-quality services compared to in-person treatment, the opinion on telehealth has increased by 40% since 2021. The National Center for Health Research found that online therapy is effective for treating trauma, anxiety, and depression. So, no matter what you need from your online session, you can be assured that you're getting the same treatment as an in-person session.

So, how do you choose the best online therapy provider for your needs? There are a lot of factors to consider. If you're not sure where to start your journey, here are a few things to help you decide:

  • Price: How much does a single session cost? Are there any additional fees?
  • Scheduling: Do you need an hour-long session or something shorter? Do you need a telehealth provider with flexible times for a changing schedule?
  • Style: Are you looking for a particular style of therapy? Do you want something solo or something for couples?
  • Therapist: Do you need a degree-holding psychiatrist for prescriptions, or do you want a more casual therapist to talk things over? Do you want someone who's studied particular theories like music therapy or a more generalized approach?
  • Modality options: Do you only want online sessions, or are you looking for something where you can also have in-person sessions?

To help you find the right kind of online therapy for you, Top Consumer Reviews has evaluated and ranked today's most popular providers across the US. We hope these will make it easy to start prioritizing your mental health in the best way for your needs.

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