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Horchow Review

Monday, December 5th

2022 Outdoor Furniture Store Reviews

Horchow Review 2.5 Star Rating


2.5 Star Rating
  • "A+" Better Business Bureau rating
  • Free shipping
  • 30-day return policy

Horchow is a designer furniture store whose mission is to help customers design their ultimate comfort zone with modern, traditional, and timeless pieces. They began selling home furnishings in 1973 and pride themselves on high-quality choices and a huge range of products to help people express their style. Horchow's sister companies include Neiman Marcus and Bergdorf Goodman.

Lots of categories, not a huge inventory

Besides just shopping for outdoor furniture at Horchow, you can browse their selection of bedroom, living room, and dining room furniture, home decor accents, bed and bath products, lighting fixtures, rugs and window treatments, and kitchen essentials. There are over 670 products in their outdoor furniture and decor category. You can sort everything by designer, type, featured collection, color, and price. When you break it down, there aren't tons of options in each category, with sconces having the biggest inventory to choose from. There are upwards of 80 pillows and chairs, but any other product you might be looking for has an even smaller selection.

Luxury prices

We'll jump right in by saying that Horchow is one of the most expensive places to go looking for outdoor furniture. This is, after all, a luxury retailer, so a $6,400 sculpture of a diver to put near your pool or $1,000 for a simple, basic-looking outdoor dining chair shouldn't be that shocking. A single throw pillow is around $200 and even with a 25% off sale happening during the time of this review, even the most plain looking accessories might cost you your firstborn child. But hey, free shipping!

Basic product descriptions

We expected a bit more of Horchow's product listings and website, seeing as how you won't want to buy things willy-nilly here. When you click on something you're interested in, you are taken to a basic page with bulleted items providing a quick description of the product, dimensions, weight, color options, and simple care instructions. We wish they allowed customers to leave reviews on all the products. It seems like the least this retailer could do to help with the online buying process.

Best Outdoor Furniture Stores

Big range of shipping times

We noticed that many of the items take a while to ship. For example, an outdoor chaise we were interested in said it "usually ships within 150 business days." That's a pretty long window of time. Some other items ship within 2 months but if you're lucky, you'll get an in-stock item that should ship within just a few days. Shipping time totally depends on the item and brand you're interested in.

Return within 30 days

Horchow will accept returns within 30 days of receipt. As long as it is in the same condition you received it, you'll be able to get a full refund back to your original form of payment. Some orders are eligible for a free return if they are sent back within 15 days of receipt as long as you initiate your return on the website and follow the instructions.

Not a top choice

Horchow has an "A+" rating from the Better Business Bureau, no thanks to what appears to be quite a few customer complaints. We thought we would find more customer reviews online, but there aren't as many as we'd hoped. From what we are able to read, the vast majority of people are dissatisfied with their purchases here. Many complaints of defective items and difficulties working with customer service make us skeptical of how high-quality and luxury this company really is. A handful of customers aren't necessarily a reflection on the hundreds or thousands that probably shop here, but from what we can tell, Horchow isn't doing a spectacular job with their customer service. Since you'll be paying so much if you shop here, you deserve top-of-the-line care - which Horchow seems to fail to deliver. This retailer isn't a top choice for us.

Where is the Best Place to Buy Outdoor Furniture?

Imagine yourself on a summer night kicking back on a comfortable patio recliner under some sparkly fairy lights, next to a beautiful stone fire pit surrounded by family and friends. You've got an outdoor dining table lined with delicious food and drinks and not a care in the world. Maybe this isn't everyone's picture-perfect idea of enjoying their outdoor space, but whatever yours is, it can be realized with the right furniture.

Outdoor furniture brings luxury to your exterior spaces and allows you to mix comfort with nature in whatever way you please. It adds a stylish aesthetic to the outside of your home and maximizes your time in the fresh air. Popular types of outdoor furniture include sofas, hammocks, fire pits, dining tables, umbrellas, rugs, lounge chairs, and more. All these products are made to be durable through seasonal changes and enjoyed all year round.

The Best Outdoor Furniture Stores Compare Outdoor Furniture Stores Compare Outdoor Furniture Store Reviews What are the best Outdoor Furniture Stores Best Outdoor Furniture Store Reviews

Outdoor Furniture Store FAQ

Anything you want to make your outdoor space comfortable, beautiful, and functional can be purchased online. You might buy chairs, tables, umbrellas, hammocks, ottomans, cushions, and rugs, just to name a few. Even though most of these are large items, they can easily be purchased online and shipped to your home for you to assemble and start enjoying!
A good outdoor furniture set could easily cost a few hundred dollars. This is because if you want quality craftsmanship that will last for many years and withstand different weather patterns, you will pay for it. However, buying a good outdoor couch will likely be a lot less money than what you'd pay for the couch in your home. Depending on the materials you choose, you can find outdoor furniture that fits your budget.
Yes! Stores that sell outdoor furniture online usually have a return policy that allows you to send your product back in new and unused condition within 30-60 days. Keep in mind that since outdoor furniture is often quite big, a lot of the items might come with a restocking fee. The best thing to do is check a retailer's return policy before making a purchase so you know what to expect.
A lot of outdoor furniture is made of a sturdy plastic, steel frame, or wicker material that can withstand heat as well as the cold. The nice thing about outdoor furniture is that it's usually made to get wet too, so you don't have to worry about it getting splashed on from the pool or soaked in a rainstorm. The main thing to consider when worrying about weather is things like couch cushions and rugs that might fade or get discolored in severe weather. You should always consider applying protective sealants to your patio furniture each year to make it as weather-resistant as possible.
Outdoor furniture is exposed to more elements than indoor furniture, so it will get dirtier much faster. How easy will it be to clean and maintain your outdoor furniture? Another thing to consider is storage. Do you want your outdoor couch to double as a storage bin? This could be helpful for organizing outdoor toys and other accessories. Last but not least, consider the color of your house and any other outdoor materials around your house to make sure that all your furniture matches.
Most outdoor furniture is easy to clean. Simply getting a wet rag and wiping it down will go a long way. You could also consider buying a patio furniture cleaner that is meant to gently remove dirt, grease, and water marks from outdoor furniture. For furniture accessories like pillows, cushions, blankets, or anything made of cotton or polyester material, it is best to machine-wash or spot clean with a rag.
The short answer is yes. But, it isn't absolutely necessary for your furniture to discolor and it often takes years for that to happen anyway. Unless your outdoor furniture is in a partly indoor space, it will likely get exposed to direct and indirect sunlight throughout the day. It helps to keep it on a covered patio or under a large umbrella to prevent it from getting too hot. If you aren't using your outdoor furniture for an extended period of time, it is a good idea to keep it in a garage or shed for added protection.
Every manufacturer of outdoor furniture has different warranty periods for their products. High-quality furniture will come with at least a 5-year warranty, but you might even get 10-15 years from some manufacturers. The warranty will give you peace of mind knowing that whatever you buy should stay in tip top shape for at least a few years. The better you take care of it, the longer it will last!
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Continued from above...

There are hundreds of upholstery styles, frames, and wood colors to choose from when it comes to designing your outdoor space and choosing the furniture you want. There are quite a few stores that have a great selection, so your best bet is to start shopping online to compare prices, quality, customer reviews, and selection. This will ensure that you get the very best outdoor furniture possible and have access to as many choices as you could possibly want. You're sure to find something that you like online and save yourself the hassle of transporting heavy furniture by having it shipped straight to your home.

There are many companies that sell outdoor furniture, so we have provided important information for you to consider when deciding who to buy from:

  • Selection: Are there plenty of furniture types to choose from to reflect the functionality you're looking for? Are there very many color and design choices? Be sure to find a company that offers a big selection and a variety of furniture that looks good when used together.
  • Cost: How does the cost of the outdoor furniture from one retailer compare to another? Are you able to qualify for free shipping with a minimum purchase? Can you pay extra to have your furniture assembled for you?
  • Return policy: If the furniture you purchase doesn't fit your space like you hoped or looks slightly different than you anticipated, can you return it for a full refund? Does the company offer free returns or allow you to take it back to one of their stores if you live close by? Be sure to review the return policy of a company before making a purchase.

TopConsumerReviews.com has reviewed and ranked the best places to purchase outdoor furniture. We hope this information helps you find the products to help you create the outdoor space of your dreams!

Compare Outdoor Furniture Stores

Select any 2 Outdoor Furniture Stores to compare them head to head

  • Wayfair
  • DFO Home
  • RST Brands
  • Ashley HomeStore
  • Overstock
  • Frontera
  • Serenity Health & Home Decor
  • Horchow
  • Totally Furniture
  • Design Furnishings
Wayfair vs DFO Home Wayfair vs RST Brands Wayfair vs Ashley HomeStore Wayfair vs Overstock Wayfair vs Frontera Wayfair vs Serenity Health & Home Decor Wayfair vs Horchow Wayfair vs Totally Furniture Wayfair vs Design Furnishings DFO Home vs RST Brands DFO Home vs Ashley HomeStore DFO Home vs Overstock DFO Home vs Frontera DFO Home vs Serenity Health & Home Decor DFO Home vs Horchow DFO Home vs Totally Furniture DFO Home vs Design Furnishings RST Brands vs Ashley HomeStore RST Brands vs Overstock RST Brands vs Frontera RST Brands vs Serenity Health & Home Decor RST Brands vs Horchow RST Brands vs Totally Furniture RST Brands vs Design Furnishings Ashley HomeStore vs Overstock Ashley HomeStore vs Frontera Ashley HomeStore vs Serenity Health & Home Decor Ashley HomeStore vs Horchow Ashley HomeStore vs Totally Furniture Ashley HomeStore vs Design Furnishings Overstock vs Frontera Overstock vs Serenity Health & Home Decor Overstock vs Horchow Overstock vs Totally Furniture Overstock vs Design Furnishings Frontera vs Serenity Health & Home Decor Frontera vs Horchow Frontera vs Totally Furniture Frontera vs Design Furnishings Serenity Health & Home Decor vs Horchow Serenity Health & Home Decor vs Totally Furniture Serenity Health & Home Decor vs Design Furnishings Horchow vs Totally Furniture Horchow vs Design Furnishings Totally Furniture vs Design Furnishings
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