Horchow Review

Monday, December 5th

2022 Outdoor Furniture Store Reviews

Horchow

• "A+" Better Business Bureau rating
• Free shipping
• 30-day return policy

Horchow is a designer furniture store whose mission is to help customers design their ultimate comfort zone with modern, traditional, and timeless pieces. They began selling home furnishings in 1973 and pride themselves on high-quality choices and a huge range of products to help people express their style. Horchow's sister companies include Neiman Marcus and Bergdorf Goodman.

Lots of categories, not a huge inventory

Besides just shopping for outdoor furniture at Horchow, you can browse their selection of bedroom, living room, and dining room furniture, home decor accents, bed and bath products, lighting fixtures, rugs and window treatments, and kitchen essentials. There are over 670 products in their outdoor furniture and decor category. You can sort everything by designer, type, featured collection, color, and price. When you break it down, there aren't tons of options in each category, with sconces having the biggest inventory to choose from. There are upwards of 80 pillows and chairs, but any other product you might be looking for has an even smaller selection.

Luxury prices

We'll jump right in by saying that Horchow is one of the most expensive places to go looking for outdoor furniture. This is, after all, a luxury retailer, so a $6,400 sculpture of a diver to put near your pool or $1,000 for a simple, basic-looking outdoor dining chair shouldn't be that shocking. A single throw pillow is around $200 and even with a 25% off sale happening during the time of this review, even the most plain looking accessories might cost you your firstborn child. But hey, free shipping!

Basic product descriptions

We expected a bit more of Horchow's product listings and website, seeing as how you won't want to buy things willy-nilly here. When you click on something you're interested in, you are taken to a basic page with bulleted items providing a quick description of the product, dimensions, weight, color options, and simple care instructions. We wish they allowed customers to leave reviews on all the products. It seems like the least this retailer could do to help with the online buying process.

Big range of shipping times

We noticed that many of the items take a while to ship. For example, an outdoor chaise we were interested in said it "usually ships within 150 business days." That's a pretty long window of time. Some other items ship within 2 months but if you're lucky, you'll get an in-stock item that should ship within just a few days. Shipping time totally depends on the item and brand you're interested in.

Return within 30 days

Horchow will accept returns within 30 days of receipt. As long as it is in the same condition you received it, you'll be able to get a full refund back to your original form of payment. Some orders are eligible for a free return if they are sent back within 15 days of receipt as long as you initiate your return on the website and follow the instructions.

Not a top choice

Horchow has an "A+" rating from the Better Business Bureau, no thanks to what appears to be quite a few customer complaints. We thought we would find more customer reviews online, but there aren't as many as we'd hoped. From what we are able to read, the vast majority of people are dissatisfied with their purchases here. Many complaints of defective items and difficulties working with customer service make us skeptical of how high-quality and luxury this company really is. A handful of customers aren't necessarily a reflection on the hundreds or thousands that probably shop here, but from what we can tell, Horchow isn't doing a spectacular job with their customer service. Since you'll be paying so much if you shop here, you deserve top-of-the-line care - which Horchow seems to fail to deliver. This retailer isn't a top choice for us.