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Horchow Review

Sunday, November 3rd

2024 Outdoor Furniture Store Reviews

Horchow Review 2.5 Star Rating

Horchow

2.5 Star Rating
  • High-end, luxury brands
  • Free shipping on qualifying orders
  • Save 15% with email signup
  • 30-day return policy
  • "A+” Better Business Bureau rating

Horchow has been selling home furnishings since 1973. As styles change over the years, Horchow has dedicated itself to providing unique, high quality choices for its customers. The company has selections to dress your home from floor to ceiling with lighting, rugs, window treatments, lighting, decor, furniture, and outdoor products. Horchow promises to provide the best fabrics and finishes to help you decorate exquisitely.

High-end brands

There are nearly 500 outdoor furniture items to browse on Horchow's website. There are only three categories of products: outdoor seating, outdoor collections, and outdoor tables. Their products are made by high-end brands or custom artisans like Bernhardt Exteriors, Four Hands, Magnolia Casual, Palecek, Polywood, Sunset West, and others. If you have a designer you love, you can shop their collections or choose to browse Horchow's inventory by type, material, and sustainability.

Unique styles

The majority of outdoor items here fall into the chair and table category. They also have a splash of other items like benches, fireplaces, planters, sectionals, stools, and settees, but there are only a handful of each of these. The types of chairs range from woven hanging chairs to loungers to counter stools and dining chairs. The styles of these give us "boho oasis” vibes and would make for a beautiful coastal aesthetic. They have very unique styles that you definitely won't find anywhere else. Their tables are equally unique, coming in abstract shapes, sizes, and materials. They have some coffee tables, end tables, pedestal tables, side tables, and dining tables.

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Luxury comes with a price

At Horchow, you're getting beautiful luxury items, so you should expect to pay a bit more for them. You might pay around $500 for an end table and up to $20,000 for a large rectangular dining table. A single swivel lounge chair is between $6,000 and $7,000. A single outdoor ottoman is listed at $195 and dining chairs are over $500. A metal upholstered sectional costs around $4,500 and you could get an accent fountain for between $500 and $1,000. If you're starting from scratch and buying all your outdoor furniture here, you could spend tens of thousands of dollars without trying too hard.

Wild shipping costs

At the time of this review, Horchow was offering up to 30% off many of their items for a seasonal sale. They also will send you a 15% off code if you sign up for their email list. For anyone interested in shopping here, it would absolutely be worth doing this to save a few hundred (or thousand) dollars. Shipping can be really expensive, so you'll have to factor that into your overall cost. We viewed an 18” stool and the shipping was $130, most likely because it is made of stone and quite heavy. Some sofas cost around $295 to ship, and some chairs were around $165. Yikes! When we were shopping, Horchow was offering free shipping on qualifying orders over $100, but this might not always be happening, so you could end up paying for shipping on all your items other times of the year.

Call for furniture returns

Horchow has a 30-day return policy as long as you send back your merchandise in the same condition you received it. A phone number is provided for people who are planning to return furniture and they say they'll assist you from there. We assume you'll be responsible for return shipping, and we can't imagine spending hundreds to have it delivered in the first place and then hundreds to send it back. If you shop here, triple-check your measurements and design plans so you can avoid dealing with returns if possible.

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Ugly customer reviews

When you shop at a store like Horchow, you want to make sure that you're getting high-quality items and that you are going to be able to work with helpful, kind customer service team members. You'll spend so much money here that you won't want to take any risks. The Better Business Bureau gives Horchow an "A+” rating, but that's about the best review we found anywhere. Horchow doesn't let customers leave reviews on their website, which is really disappointing. On third-party platforms, they also have some nasty feedback from buyers who say that it takes forever for orders to arrive (sometimes months) and others say that after a short time, their items start to fall apart. When people contact customer service, it seems that they don't always follow through with fixing issues like they claim they will, and customers have to fight for weeks or months to resolve problems.

Would like to see improvement

We are tempted to give Horchow a high rating just based on their lovely selection of outdoor furniture. This is definitely not your boring, same-old-furniture store. They really do have beautiful pieces that would create a dreamy outdoor space. However, we realize that the prices of the furniture here are likely way out of many people's budgets and aren't realistic. On top of this, we would never suggest spending this much money when you may not receive your items for months and could end up with low-quality items that don't live up to your expectations. We'd like to see this company go the extra mile to resolve customer issues and be more transparent with customer reviews before giving them a higher rating.

Where is the Best Place to Purchase Outdoor Furniture?

Imagine that it's a cool summer evening, your friends or family come over to visit, the kids run around and play in the yard, and you stoke up the firepit and gather around for food and drinks. Maybe you've got some tea lights strung above you, some chill music in the background, and there's plenty of laughs and good conversation. Sounds pretty dreamy, right? The right outdoor furniture allows you to enjoy being outside all day long and you aren't restricted to the size of your house or indoor accommodations when you have a big group over.

There are many beautiful pieces of outdoor furniture, so you can easily create a comfortable, appealing environment that fits your style. Maybe you want a big circular table for playing games or easy conversation, or maybe you want big hammock chairs so you can lounge out during the day and kick back with a good book. You can accessorize with rugs, outdoor lighting, pillows, umbrellas, and more.

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Outdoor Furniture Store FAQ

Anything you want to make your outdoor space comfortable, beautiful, and functional can be purchased online. You might buy chairs, tables, umbrellas, hammocks, ottomans, cushions, and rugs, just to name a few. Even though most of these are large items, they can easily be purchased online and shipped to your home for you to assemble and start enjoying!
A good outdoor furniture set could easily cost a few hundred dollars. This is because if you want quality craftsmanship that will last for many years and withstand different weather patterns, you will pay for it. However, buying a good outdoor couch will likely be a lot less money than what you'd pay for the couch in your home. Depending on the materials you choose, you can find outdoor furniture that fits your budget.
Yes! Stores that sell outdoor furniture online usually have a return policy that allows you to send your product back in new and unused condition within 30-60 days. Keep in mind that since outdoor furniture is often quite big, a lot of the items might come with a restocking fee. The best thing to do is check a retailer's return policy before making a purchase so you know what to expect.
A lot of outdoor furniture is made of a sturdy plastic, steel frame, or wicker material that can withstand heat as well as the cold. The nice thing about outdoor furniture is that it's usually made to get wet too, so you don't have to worry about it getting splashed on from the pool or soaked in a rainstorm. The main thing to consider when worrying about weather is things like couch cushions and rugs that might fade or get discolored in severe weather. You should always consider applying protective sealants to your patio furniture each year to make it as weather-resistant as possible.
Outdoor furniture is exposed to more elements than indoor furniture, so it will get dirtier much faster. How easy will it be to clean and maintain your outdoor furniture? Another thing to consider is storage. Do you want your outdoor couch to double as a storage bin? This could be helpful for organizing outdoor toys and other accessories. Last but not least, consider the color of your house and any other outdoor materials around your house to make sure that all your furniture matches.
Most outdoor furniture is easy to clean. Simply getting a wet rag and wiping it down will go a long way. You could also consider buying a patio furniture cleaner that is meant to gently remove dirt, grease, and water marks from outdoor furniture. For furniture accessories like pillows, cushions, blankets, or anything made of cotton or polyester material, it is best to machine-wash or spot clean with a rag.
The short answer is yes. But, it isn't absolutely necessary for your furniture to discolor and it often takes years for that to happen anyway. Unless your outdoor furniture is in a partly indoor space, it will likely get exposed to direct and indirect sunlight throughout the day. It helps to keep it on a covered patio or under a large umbrella to prevent it from getting too hot. If you aren't using your outdoor furniture for an extended period of time, it is a good idea to keep it in a garage or shed for added protection.
Every manufacturer of outdoor furniture has different warranty periods for their products. High-quality furniture will come with at least a 5-year warranty, but you might even get 10-15 years from some manufacturers. The warranty will give you peace of mind knowing that whatever you buy should stay in tip top shape for at least a few years. The better you take care of it, the longer it will last!
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Continued from above...

Whatever your lifestyle type, there is outdoor furniture to cater to you. Most furniture is made to withstand all types of weather and be used all year long, so it's a fantastic addition to your outdoor space.

There are a lot of brick-and-mortar stores that carry a selection of outdoor furniture. However, most places have a much bigger inventory online - and then you don't have to leave your house to view all your options. You can see the dimensions and specs of all the furniture you're interested in and head outside to measure and make sure it is the right size. You can also compare pricing, read customer reviews, and sometimes even use special features that let you view the furniture in your space. The outdoor furniture will get delivered straight to your house and be ready to use in no time.

Some companies will offer major sales on outdoor furniture during the off-season, like wintertime. Other times they might do big seasonal or holiday sales, so this is a great time to buy all the outdoor furniture you've been eying. There are quite a few stores to choose from that have a great selection of outdoor furniture, so keep the following things in mind when choosing who to go with:

  • Selection. Does the company give you plenty of outdoor furniture types, a range of pricing, and extensive details and photos so you can easily decide which choice will work best in the areas around your home? Does their website make it easy to browse through all the options and filter through categories that best fit the vision you have for your yard?
  • Return policy. There's always a chance you'll change your mind about the outdoor furniture you choose after it arrives. Or maybe you find that the pieces don't fit the area you're outfitting as well as you'd imagined. Are you able to return everything within a reasonable timeframe? Is it still returnable once it has been assembled? Check the fine print on the return policy so you aren't stuck with big pieces of furniture you don't want anymore.
  • Customer satisfaction. What do other customers have to say about the outdoor furniture store? Does the company have a Better Business Bureau rating? We appreciate stores that let customers leave honest reviews on the products they sell. This is one of the most helpful things for a potential customer and we've found that we're rarely led astray with our purchase when we refer to these reviews to make our buying decisions.

Top Consumer Reviews has researched everything you need to know about the best outdoor furniture companies online. We hope this information helps you find beautiful, high-quality, comfortable outdoor furniture to spruce up your outdoor space and create a welcoming environment for family and friends. Enjoy putting your exterior decorating skills to work!

Compare Outdoor Furniture Stores

Select any 2 Outdoor Furniture Stores to compare them head to head

best-outdoor-furniture-stores
  • Wayfair
  • RST Brands
  • Ashley HomeStore
  • Totally Furniture
  • Overstock
  • DFO Home
  • Serenity Health & Home Decor
  • Horchow
  • Frontera
  • Design Furnishings
Wayfair vs RST Brands Wayfair vs Ashley HomeStore Wayfair vs Totally Furniture Wayfair vs Overstock Wayfair vs DFO Home Wayfair vs Serenity Health & Home Decor Wayfair vs Horchow Wayfair vs Frontera Wayfair vs Design Furnishings RST Brands vs Ashley HomeStore RST Brands vs Totally Furniture RST Brands vs Overstock RST Brands vs DFO Home RST Brands vs Serenity Health & Home Decor RST Brands vs Horchow RST Brands vs Frontera RST Brands vs Design Furnishings Ashley HomeStore vs Totally Furniture Ashley HomeStore vs Overstock Ashley HomeStore vs DFO Home Ashley HomeStore vs Serenity Health & Home Decor Ashley HomeStore vs Horchow Ashley HomeStore vs Frontera Ashley HomeStore vs Design Furnishings Totally Furniture vs Overstock Totally Furniture vs DFO Home Totally Furniture vs Serenity Health & Home Decor Totally Furniture vs Horchow Totally Furniture vs Frontera Totally Furniture vs Design Furnishings Overstock vs DFO Home Overstock vs Serenity Health & Home Decor Overstock vs Horchow Overstock vs Frontera Overstock vs Design Furnishings DFO Home vs Serenity Health & Home Decor DFO Home vs Horchow DFO Home vs Frontera DFO Home vs Design Furnishings Serenity Health & Home Decor vs Horchow Serenity Health & Home Decor vs Frontera Serenity Health & Home Decor vs Design Furnishings Horchow vs Frontera Horchow vs Design Furnishings Frontera vs Design Furnishings
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