Horchow Review: Outdoor Furniture Stores

Horchow has been selling home furnishings since 1973. As styles change over the years, Horchow has dedicated itself to providing unique, high quality choices for its customers. The company has selections to dress your home from floor to ceiling with lighting, rugs, window treatments, lighting, decor, furniture, and outdoor products. Horchow promises to provide the best fabrics and finishes to help you decorate exquisitely.

High-end brands

There are nearly 500 outdoor furniture items to browse on Horchow's website. There are only three categories of products: outdoor seating, outdoor collections, and outdoor tables. Their products are made by high-end brands or custom artisans like Bernhardt Exteriors, Four Hands, Magnolia Casual, Palecek, Polywood, Sunset West, and others. If you have a designer you love, you can shop their collections or choose to browse Horchow's inventory by type, material, and sustainability.

Unique styles

The majority of outdoor items here fall into the chair and table category. They also have a splash of other items like benches, fireplaces, planters, sectionals, stools, and settees, but there are only a handful of each of these. The types of chairs range from woven hanging chairs to loungers to counter stools and dining chairs. The styles of these give us "boho oasis" vibes and would make for a beautiful coastal aesthetic. They have very unique styles that you definitely won't find anywhere else. Their tables are equally unique, coming in abstract shapes, sizes, and materials. They have some coffee tables, end tables, pedestal tables, side tables, and dining tables.

Luxury comes with a price

At Horchow, you're getting beautiful luxury items, so you should expect to pay a bit more for them. You might pay around $500 for an end table and up to $20,000 for a large rectangular dining table. A single swivel lounge chair is between $6,000 and $7,000. A single outdoor ottoman is listed at $195 and dining chairs are over $500. A metal upholstered sectional costs around $4,500 and you could get an accent fountain for between $500 and $1,000. If you're starting from scratch and buying all your outdoor furniture here, you could spend tens of thousands of dollars without trying too hard.

Wild shipping costs

At the time of this review, Horchow was offering up to 30% off many of their items for a seasonal sale. They also will send you a 15% off code if you sign up for their email list. For anyone interested in shopping here, it would absolutely be worth doing this to save a few hundred (or thousand) dollars. Shipping can be really expensive, so you'll have to factor that into your overall cost. We viewed an 18" stool and the shipping was $130, most likely because it is made of stone and quite heavy. Some sofas cost around $295 to ship, and some chairs were around $165. Yikes! When we were shopping, Horchow was offering free shipping on qualifying orders over $100, but this might not always be happening, so you could end up paying for shipping on all your items other times of the year.

Call for furniture returns

Horchow has a 30-day return policy as long as you send back your merchandise in the same condition you received it. A phone number is provided for people who are planning to return furniture and they say they'll assist you from there. We assume you'll be responsible for return shipping, and we can't imagine spending hundreds to have it delivered in the first place and then hundreds to send it back. If you shop here, triple-check your measurements and design plans so you can avoid dealing with returns if possible.

Ugly customer reviews

When you shop at a store like Horchow, you want to make sure that you're getting high-quality items and that you are going to be able to work with helpful, kind customer service team members. You'll spend so much money here that you won't want to take any risks. The Better Business Bureau gives Horchow an "A+" rating, but that's about the best review we found anywhere. Horchow doesn't let customers leave reviews on their website, which is really disappointing. On third-party platforms, they also have some nasty feedback from buyers who say that it takes forever for orders to arrive (sometimes months) and others say that after a short time, their items start to fall apart. When people contact customer service, it seems that they don't always follow through with fixing issues like they claim they will, and customers have to fight for weeks or months to resolve problems.

Would like to see improvement

We are tempted to give Horchow a high rating just based on their lovely selection of outdoor furniture. This is definitely not your boring, same-old-furniture store. They really do have beautiful pieces that would create a dreamy outdoor space. However, we realize that the prices of the furniture here are likely way out of many people's budgets and aren't realistic. On top of this, we would never suggest spending this much money when you may not receive your items for months and could end up with low-quality items that don't live up to your expectations. We'd like to see this company go the extra mile to resolve customer issues and be more transparent with customer reviews before giving them a higher rating.

On the Horchow website