Totally Furniture Review

Monday, December 5th

2022 Outdoor Furniture Store Reviews

Totally Furniture

• "A+" Better Business Bureau rating
• Free shipping on some items
• Fair prices

Totally Furniture is an online retailer based out of Florida that offers home furnishings, decor, and furniture. The company started in 2002 as a family-owned business and has grown to offer hundreds of thousands of products from a long list of manufacturers. Totally Furniture's goal is to make buying furniture as simple as possible for their customers and offer an extensive selection at affordable prices.

Lots of products, hard to filter

The categories of outdoor furniture at Totally Furniture include tables, sets, chairs, benches and ottomans, sofas, daybeds, and outdoor storage. There are a couple hundred options in each category that can be sorted by brand or price. This isn't as comprehensive of a platform as some of their competitors have so you'll probably do quite a bit of scrolling to see the full selection.

Reasonable pricing

Since Totally Furniture ships directly from manufacturers to you, it helps customers save a bit of money. You can find a lot of products that are on sale, but even at full price, the cost of outdoor furniture here isn't bad. They don't have a price-match guarantee or an email subscription option that provides you with a discount, so you probably won't score any huge sales here, but there is a big enough price range available that you can hopefully find something within your budget.

Basic details provided

When you click on a piece of furniture you're interested in, you can see if the product is available right away and approximately how long it will take to ship. You can also read basic details about the features, dimensions, and weight. We wish they provided multiple pictures of the product at different angles and also allowed customers to leave reviews on their purchases. The overall website design and functionality of Totally Furniture's site is really basic and doesn't go above and beyond by any means.

Short return window

You'll need to make up your mind pretty fast after receiving items from Totally Furniture about whether or not you want to keep it. You only have 7 days from delivery to contact customer service and initiate the return. You'll need to pay "round trip" shipping costs, which means you'll pay for the cost of returning the furniture and have the initial shipping cost deducted from your refund if you were offered free shipping to begin with. Some manufacturers will charge restocking fees while others don't allow returns at all. There is a list of these brands on Totally Furniture's website that we highly recommend you review before making a purchase in case your item is non-returnable.

Varying shipping costs

It's hit or miss as far as what you might end up paying for shipping at Totally Furniture. Since things come directly from manufacturers, some companies offer free shipping and others charge up to a few hundred dollars. When you're viewing a product listing it might say free shipping or tell you nothing at all about what to expect for delivery. If you don't see a price, add the product to your cart and then you'll be able to see the shipping cost before checkout.

Not our favorite

Totally Furniture has mediocre reviews from customers. Some people feel like they scored great deals here and got good quality furniture while others complain that customer service is a pain to work with and delivery can be extremely slow. The Better Business Bureau gives Totally Furniture an "A+" rating, which is great, but this still isn't our favorite outdoor furniture retailer. We wish they provided more details about each item, including customer reviews. They also have such a short return window that we could see some shoppers getting stuck with furniture they aren't happy with if they don't act fast enough. There are companies with more user-friendly platforms and more generous policies elsewhere that we suggest shopping at first.