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Passports and Visas Review

Sunday, October 2nd

2022 Passport Service Reviews

Passports and Visas Review 2 Star Rating

Passports and Visas

2 Star Rating
  • In business since 1992
  • More than 2 million passport applications expedited
  • Services available for new passports, renewals, child passports, name changes, second passports, and lost/stolen passports
  • A la carte services include document pre-check, concierge, digital photo conversion to passport photo, and protection plan

Passports and Visas has been around since 1992, processing over two million passport applications since then. You can access every type of passport processing here, from new applications and renewals to name changes, second passports, and more. This company has offices throughout the US, including DC, Miami, Atlanta, Las Vegas, and Denver, and they serve clients nationwide.

Very competitive service fees

What can you expect to pay for your passport service here? As always, that depends on your desired turnaround speed: $799 for emergency service (5 days), $749 for priority service (7 days), $699 for rush service (10 days), and $149 for expert consulting (60 days). Shipping fees (typically $29 each way) and government-mandated fees aren't included in those costs.

A la carte services worth checking out

There are several add-ons you can consider with your passport service. For $49, you can get a document pre-check to make sure your application is accurate and ready to be submitted; it's completed within two business hours. For $99, you can take advantage of Passports and Visas' VIP concierge service, giving you extra hand-holding and attention as you go through the passport process. There's also a protection plan for $14.95 that gets you expedited replacement if your passport is ever lost, stolen, or damaged. Our favorite a la carte option is the digital photo service: instead of making a trip to the drugstore or somewhere else to get those pesky regulation passport photos, just send in a photo from home and they'll format it perfectly for your application. That service is a bargain at $7.95.

Best Passport Services

Worst reputation

Out of all of the passport services we evaluated, Passports and Visas has the worst reputation with the Better Business Bureau: not just an "F" but over 30 complaints that received no response from the company. That surprised us, given that this company proudly displays an "excellent" rating over 9,200 user reviews collected on a third-party site. However, when we actually visited that site, Passports and Visas had almost 1,000 reviews and a much less impressive 3.7 out of 5-star "average" rating.

Fees

  • $799 for emergency service (5 days)
  • $749 for priority service (7 days)
  • $699 for rush service (10 days)
  • $149 for expert consulting (60 days)
  • Government fees and shipping not included

Recent reviews are a big disappointment

In the nearly 800 reviews between then and now, almost every customer complained that this service is total garbage. Poor communication, double charging of fees, late deliveries, and lacking attention to detail are just a few reasons the most recent reviews were almost all one star (with many individuals saying they'd go lower if they could).

Doesn't do right by its clients lately

Yes, Passports and Visas may have helped more than two million people with their passport applications over the last 30 years. But, there's no reason why they should be failing to respond to complaints at the BBB, and with the overwhelming number of negative reviews coming in over the last few months, we're left wondering if this company is failing to live up to its three-decade history. This isn't the absolute worst passport service we've found, but it could definitely use some work.

Where Can You Get a Passport Fast?

Maybe you've found a last-minute travel deal to that far-flung destination you've always dreamed of visiting. Or you've got family members overseas that need you there in a hurry. Whatever the reason, lots of people find themselves in need of a passport and can't afford the weeks (or months) it can take to get it processed through the US Passport Agency at the local post office.

Fortunately, there are several passport services that can expedite the process, allowing you to get your documents in a few weeks, a few days, or even one business day - depending on how urgently you need them (and, as you'd expect, on how much you're willing to pay for the rush). Also, these providers can often help if your destination requires a travel visa to enter.

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Passport Service FAQ

If you are a US citizen traveling outside of the country, you will need a passport. The only exceptions are US territories like Puerto Rico, the USVI, American Samoa and Guam. Gone are the days of traveling to Canada or Mexico with just a birth certificate in hand!
That depends on your destination. There are over 170 countries that do not require a visa for US citizens to enter, but nations such as China, Brazil and Chile have visa requirements.
If you were at least 16 years old when you got your passport, it will be valid for 10 years from the date of issue. On the other hand, if you were under 16, it will only be valid for 5 years.
Fees for a passport can change at any time, but historically they've been set at $110 for an adult and $80 for a minor (under the age of 16). You may also have service fees charged by the location where you submit your application (e.g. the Post Office or local governmental facility), and you'll need to submit regulation passport photos.
First, report a lost or stolen passport to the US State Department (which can be done online or via phone at 877-487-2778). Next, if you are still in the US, you can apply for a replacement following the same procedures as a regular application. Or, if you are outside of the US, you should contact the nearest US embassy or consulate to get a replacement.
You can pay a $60 expedite fee and an extra $17.56 for 1-2 day delivery, but even then the State Department says your passport can take up to 6 weeks! If you have international travel scheduled within 72 hours, you may be able to get an in-person appointment - but in that case, as well as in the event of having a trip coming within that 6-week wait time, your best bet is probably to use a passport service.
A passport service handles all of the paperwork and appointments to get your passport in hand. Believe it or not, it's possible to get your passport in hand within 24 hours!
They're more affordable than you might think, especially if you've got a trip that would be cancelled (with no refund!) without a passport in hand. You can get a one-business-day turnaround for under $300, and some passport services even offer emergency (same business day) options for that amount too. Keep in mind that those fees don't always include what the State Department charges for passport processing, or the expedited shipping to get your passport to you that quickly.
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Continued from above...

Sounds like a hassle, but the days where travelers could just head out with a driver's license and a birth certificate are long gone. Some people used to specifically book closed-loop cruises (where you leave from and return to the same US port) to avoid having to pay for a passport - and while that's still legal, you could find yourself in trouble if you miss the ship's departure from a destination port and have to get back to the US on your own.

For many reasons, having a passport just makes sense. Adult passports are good for ten years, and youth passports for five, so they can be used as government ID for a long time and in a variety of ways (like when minors fly domestically or need other proof of identity, prior to getting a driver's license).

Now that you're convinced that you need a passport, and you're excited at the idea of being able to get yours quickly, which passport service should you choose? Here are some factors to keep in mind:

  • Services. What does the company have to offer? Do they provide all of the services you need, from passports to visas?
  • Timeframe. How quickly do you need your passport? How fast does the service say they can turn around your application and get your passport into your hands?
  • Fees. What will you pay to get your passport? Don't forget to factor in the standard government fees that all applicants pay, on top of the ones charged by the passport service.
  • Guarantees. What promises does the passport service make? If they don't get your passport to you on time, is there a refund policy?
  • Reputation. What do other travelers say about the passport service? Is it reliable? Do people get attentive, professional customer service? How are problems handled?

To help you get your passport as quickly as possible, Top Consumer Reviews has evaluated and ranked the most popular passport services available today. We're confident that this information will make it fast and (relatively) affordable to get your travel documents ready to go. Bon voyage!

Compare Passport Services

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  • Passport Visas Express
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Passport Visas Express vs Fastport Passport Passport Visas Express vs Travel Visa Pro Passport Visas Express vs TDS Passport Visas Express vs Fast Passport Center Passport Visas Express vs Fast Passports and Visas Passport Visas Express vs Expedited Passports and Visas Passport Visas Express vs Passports and Visas Passport Visas Express vs Visa HQ Passport Visas Express vs Travisa Fastport Passport vs Travel Visa Pro Fastport Passport vs TDS Fastport Passport vs Fast Passport Center Fastport Passport vs Fast Passports and Visas Fastport Passport vs Expedited Passports and Visas Fastport Passport vs Passports and Visas Fastport Passport vs Visa HQ Fastport Passport vs Travisa Travel Visa Pro vs TDS Travel Visa Pro vs Fast Passport Center Travel Visa Pro vs Fast Passports and Visas Travel Visa Pro vs Expedited Passports and Visas Travel Visa Pro vs Passports and Visas Travel Visa Pro vs Visa HQ Travel Visa Pro vs Travisa TDS vs Fast Passport Center TDS vs Fast Passports and Visas TDS vs Expedited Passports and Visas TDS vs Passports and Visas TDS vs Visa HQ TDS vs Travisa Fast Passport Center vs Fast Passports and Visas Fast Passport Center vs Expedited Passports and Visas Fast Passport Center vs Passports and Visas Fast Passport Center vs Visa HQ Fast Passport Center vs Travisa Fast Passports and Visas vs Expedited Passports and Visas Fast Passports and Visas vs Passports and Visas Fast Passports and Visas vs Visa HQ Fast Passports and Visas vs Travisa Expedited Passports and Visas vs Passports and Visas Expedited Passports and Visas vs Visa HQ Expedited Passports and Visas vs Travisa Passports and Visas vs Visa HQ Passports and Visas vs Travisa Visa HQ vs Travisa
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