Fragrance X Review

Sunday, March 26th

2023 Perfume Store Reviews

Fragrance X

• Save 15% off an order if you sign up for email list
• Free shipping for orders over $35
• 100% authenticity guarantee

FragranceX says they provide the world's largest selection of fragrances at the lowest costs. They are headquartered in Long Island, New York where they started in 2001. The Better Business Bureau gives FragranceX a "B+" rating and hundreds of complaints have been issued about this company. Alongside thousands of suspiciously, overwhelmingly positive customer reviews, there are a lot of people who claim FragranceX is a scam and they never ship products that are purchased.

Big selection of name-brands

In addition to perfume and cologne, FragranceX has a selection of name-brand options, deodorant, shower gel, soap, body powder, aftershave, and more. The company says they stock over 12,500 discount fragrances every day and that their inventory and prices change daily. However, when we looked through all the fragrances for men and women, there were 6,624 options to choose from. You can narrow down the results by brand, type, department, scent notes, or price.

Shockingly low prices

FrangranceX will give customers 15% off their next purchase if they sign up for their email list. This won't end up being a lot since the cost of all the fragrances are honestly hard to believe. For example, you can get Prada perfume for as low as $31, Coach for $23, or Burberry for $10. As much as we want to be excited about how affordable these deals are, they make us question if you're going to get an authentic product every time.

They'll nickel and dime you for returns

Customers who choose to return their perfume to FragranceX have 30 days after the ship date to get a full refund. The company says that as long as the item is not used in excess, you'll get all your money back minus shipping and gift wrap charges. It's unclear if gift wrap charges are deducted from every order and how much it amounts to. All refunds are also docked by $5.95 for shipping, which goes against FragranceX's "free returns" that they advertise on their website.

Suspicious customer reviews

When it comes to customer reviews for FragranceX, the results are interesting. There are over 20,000 reviews from customers who have shopped perfumes and body products from FragranceX on their website. They come from buyers all throughout the world and most of them are extremely positive. We did notice a lot of similarities among reviews, and we quickly became skeptical of their legitimacy because of the frequency, quantity, and repetitive themes. We are concerned that their customer reviews about how happy people are with the low prices, smooth checkout process, easy-to-navigate website, and quality of products are manufactured by the company.

More questionable patterns

Not only does this seem to raise a red flag, but the Better Business Bureau (BBB) has over 160 people who have left reviews about FragranceX, and again, most of them are very good if you read what was posted in 2019 or earlier. People left reviews at least daily and it appears that it was an effort to boost the overall BBB rating and may not be from real customers. Similar patterns appear other places online to try and drown out negative reviews from people who say they never received their orders from FragranceX and were never able to contact customer service.

Too many questions

It's true that the prices listed on FragranceX are hard to beat - and sometimes hard to believe. Unfortunately, the issues surrounding returns, suspicious customer reviews, and real customer complaints leave some pretty big red flags. We feel there are better choices to be found for your next perfume purchase.