Perfumania Review

Monday, December 2nd

2024 Perfume Store Reviews

Perfumania

• Priced from $4.47 to $470.95
• 1,180 fragrances offered
• Options for men and women
• Some luxury brands included
• 30-day returns for unopened items
• $20 to $30 off on average
• "A-” rating from the BBB

Perfumania, established in 1999, is one of the largest fragrance retailers in the United States, offering a selection of scents and related gifts for individuals of all ages. With a widespread presence and over 100 discount retail stores across the country, Perfumania stocks an array of renowned brands such as Burberry, Christian Dior, Prada, Tom Ford, Calvin Klein, and Gucci, providing customers with a range of choices for perfume or cologne.

Impressive site design

Perfumania has an impressive modern site with clean text and photo design making it easy to navigate. You can start off by choosing a gender to shop through, choosing from a list of brands, or shopping by themes like "clearance,” "beauty,” or "best sellers.” To facilitate customer inquiries during the online shopping experience, Perfumania offers real-time chat support through a pop-up chat box. And, if you'd prefer to shop in person, you can use the store locator tool in the top left of the screen to find your nearest Perfumania store. The listings themselves are easy to browse with filters for brand, gender, price, and type of product.

Limited selection

However, Perfumania doesn't stand out in its product variety as well as some competitors. There are only products for men and women for scents and none for children. There isn't even a filter for unisex. There are only 1,180 different fragrance products at Perfumania. 673 of these are for women and 507 of them are for men. On the bright side, almost all of these are on sale from $20 to $40 off on average.

Competitive prices but missing major brands

One distinctive feature of Perfumania is the significant discounts applied to all fragrances. Periodically, Perfumania runs promotions, such as "buy one item and get the second one free". Furthermore, orders $59+ qualify for free shipping, while those below this threshold incur a flat rate of $7.50 for delivery.

Price comparison

To compare Perfumania's prices to other companies, we looked at three perfumes: a staple scent popular for years, a trending low-cost option, and a luxury perfume. We chose Tiffany & Co. Rose Gold Intense Eau de Parfum, Clean Classic Warm Cotton, and Nuwa by Roja Parfums. We also looked at the range of prices across the entire site. Here's what we found:

• Tiffany & Co. Rose Gold Intense Eau de Parfum: Perfumania didn't carry the Rose Gold perfume by Tiffany. Instead, we found a similar product (Tiffany) for $101.95 to $129.95 in a 1.5 oz or 2.5 oz bottle. This was notably the only Tiffany perfume on the site.
• Clean Classic Warm Cotton: $23.95 to $48.95 for 1 or 2 oz bottles
• Nuwa by Roja: Perfumania did not carry any perfumes or colognes by Roja, showing a rather large gap in its inventory.
• Full price range: $4.47 to $470.95

30-day returns for unopened products

Perfumania's return policy allows customers to return unopened and unused merchandise within 30 days for a full refund. Certain products, including cosmetics, skincare, and hair care items, are non-returnable due to health considerations. For this reason, you may want to double-check with customer service before purchasing. Either way, you won't be able to try it before processing a return, so it may not matter anyway.

Great service overall

Despite its lower-than-average inventory, Perfumania has a fairly impressive reputation. The company currently holds an "A-" rating from the Better Business Bureau and an impressive 4.7-star average from third-party review sites like Trustpilot. Customers love the service, especially for in-store shopping experiences. There are tons of reviews out there praising particular employees at Perfumania from store managers to regular employees who helped customers find their favorite scent. However, customers have noted one key drawback (and we have too): the limited selection at Perfumania is one of the main reasons this service does not get 5-star ratings from every customer. Many 4-star and under reviews show that the customers couldn't find their favorite scent because Perfumania doesn't offer that particular product or the whole brand.

Solid option despite missing inventory

While we love the great customer service and the ability to shop in person if you want to test your perfumes before you buy, the drawback of limited perfume products can be a sticking point for some customers. It's a great store if Perfumania has your preferred brands and products, but for many customers, shopping here can be frustrating due to completely absent brands. We definitely recommend you check them out but be prepared for some options to be notably missing from Perfumania's lineup.