Fyt Review

Wednesday, December 4th

2024 Personal Trainer Reviews

Fyt

• Database of personal trainers in your area
• Virtual options also available
• 4-session minimum
• Rates start at $29/session

Fyt (pronounced as "fit”), rebranded recently from Find Your Trainer, can help you connect with personal trainers in your area or online. Each trainer in their database is certified, insured, and personally screened by the Fyt team before being approved to create a listing. For an extra level of peace of mind, some trainers opt into a third-party screening: those trainers are designated by a checkmark in their profile.

Answer questions to see matches

The easiest way to start with Fyt is by entering your zip code on the main page. You'll then answer some questions about your fitness goals (like prepping for an event or losing weight), how active you are currently, if you'd prefer to train in person or virtually, and so on. Be aware that Fyt will require you to enter your name and email address before revealing your trainer matches (no one says you have to give them your real info, though).

Fewer trainers, but they're legitimate

Based on our quiz answers, Fyt matched us with just 15 trainers in our area - which is less than half of the matches we got when using several rival services in our review. We also noticed that some of them were designated as "virtual only”, even though we had specifically indicated our preference for in-person sessions. On the plus side, one of them was someone we know in real life - giving us the confidence that the trainers on Fyt are legit.

Profiles give important information

Each personal trainer's profile will give you an idea of who they are, what areas they specialize in, any NCCA accredited certifications they have, plus any client reviews. Many of the matching trainers in our area didn't have any ratings, but a few had a dozen or more. And, unlike any of the other in-person trainer databases we evaluated, Fyt tells you upfront if the trainer has been COVID-19 vaccinated.

Book your first session right away

Another perk here is that you can book a specific date and time for your first session. You won't be charged until you have a complimentary phone consultation first. Sessions are purchased in packs of 4, 12, or 24 sessions, with discounts on the latter two. Rates through Fyt can start as low as $29/session (when you purchase a 24-pack), but that depends on the trainer. In our searched area, about half had $29/session as the lowest available rate while the other half started at $59 or higher.

Watch for discount offers

We spotted several ways to save money on personal training packages here. There was a pop-up offering a $20 discount, as well as a code at the top of the page with a seasonal promo of $50 off (we're pretty sure those don't stack, so be sure to look for the biggest savings as you browse the Fyt site).

Platform has a horrible reputation

Despite all of this, of the various "find a personal trainer near you” resources we reviewed, Fyt is our least favorite. Especially considering recent feedback, this service has a terrible reputation: clients and trainers alike rant about how little support is offered by the company. Need a refund? Good luck. Want to cancel? There's no button on the site: you have to send an email to their team (which we had to dig up in the FAQ) instead. Toll-free number? Nope. When you're committing over $100 (or much more, if you go all in with a 24-session package), you want to know that the company is going to have your back if your trainer is a no-show or something else goes wrong - but we found reports that not only did Fyt make it difficult for customers to get a refund per the satisfaction guarantee (a full refund if your first session isn't good), but also that people were charged multiple times for packages that never even had a first meet-up.

Great trainers, terrible service

And those 600+ reviews featured on the Fyt site? They're all about the trainers, not about the site itself. We don't doubt that there are amazing, professional personal trainers listed here - in fact, the one who came up that we know personally is indeed an expert at what she does - but this site isn't the way to go about connecting with them if you're going to get almost no support from the platform if something isn't right.

You'll be happier on a different platform

If you're sure that in-person training is what you want, we recommend using one of the higher-rated resources in our review. You'll probably get more matches than you'll find on Fyt, and since trainers can be listed on more than one website at a time, you may even find Fyt's choices on those platforms too. Fyt needs to step up its game with respect to customer service and support before we can consider moving it higher in our rankings.