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Wednesday, September 22nd
Truly Nolen is a growing force in the world of professional pest control. Founded in Arizona, Truly Nolen has expanded primarily in the Southern and Western parts of the United States, but also has branches in Massachusetts, New Jersey and New York, and a handful of other states as well. They are a traditional extermination company with the focus on professional analysis of the pest problem and application of a pest control plan by Truly Nolen technicians.
The Truly Nolen Website is attractive and informative. On the main page there is a rotating window of topics, highlighting some common pest problems and the various services they offer to address each. Consumers can select links to pest control, termite control, and rodent control or lawn services to quickly navigate to their particular pest problem. Each detail page outlines the steps Truly Nolan takes to address the pest problem that was selected. There is the standard section with information on all the common pests, and a search box to find a local branch and schedule a free inspection.
As with most other professional pest control services, the costs of the Truly Nolen services are not listed on the website. There is a small section of coupons offering things like $25 off pest control services, but no indication of what the total cost for pest control services would be. A consumer needs to schedule a free visit and a technician will come out to the home or place of business to provide an analysis of the pest problem and a proposed solution. Then depending on the severity of the pest problem, the cost could vary from a few hundred dollars to an ongoing service plan that could run thousands of dollars a year.
Truly Nolen offers a guarantee, but it is hard to determine exactly what is covered. The guarantee states that "we guarantee satisfaction or your money back for your last scheduled service." If a consumer has had 10 scheduled exterminations and the pests are still a problem, it would seem to us that receiving money back for only the last service call isn't really much of a guarantee. Then again, none of the big extermination services seem to have true, unconditional money back guarantees.
Similar to other big extermination companies, the internet is full of very serious consumer complaints regarding Truly Nolen's services. As expected, when we reviewed the Better Business Bureau website we found some of their branches were accredited, but most were not. We will give the same advice here as we gave with the other big pest control companies: consumers should research their local Truly Nolen branch before deciding whether or not to contract them for their services. Expanding their service area and offering a more robust guarantee would bring Truly Nolen up in our ratings.
If you're concerned about pests in and around your home, you're not alone. According to a recent consumer survey, 93% of people are concerned about insects within their home. It's easy to see why - every year, over 500,000 Americans wind up in hospital emergency rooms suffering from insect bites and stings.
If you have a pest control issue in your home, ignoring it won't make it go away. Once bugs and other pests find a safe place where they can live and breed, chances are they'll multiply, which can make a bad problem far worse. The best way to deal with an infestation is to see the problem for what it is, and deal with it head on.
There are many products and services available to you for controlling pests. Some rely on do-it-yourself skills, while others have a more hands-off approach. The right solution for you will depend on several factors. Some of these include:
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