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ASPCA Review

Saturday, January 18th

2025 Pet Insurance Company Reviews

ASPCA Review 3.5 Star Rating

ASPCA

3.5 Star Rating
  • Pricing: Plans start at $16/month for young pets; $98.89/month for an 8-year-old large mixed-breed dog
  • Accident-only and Complete Coverage plans available
  • Coverage for hereditary and congenital conditions
  • Preventive care add-ons offered
  • No upper age limit for enrollment
  • 14-day waiting period for all conditions
  • 10% multi-pet discount
  • Exam fees covered in Complete Coverage plan
  • Mobile app for easy claim submission
  • Coverage available in the US and Canada

ASPCA Pet Insurance has been providing coverage for cats and dogs since 1997 through PTZ Insurance Agency. They do not have upper age limits for new enrollments, and you can visit any licensed vet, specialist, or emergency clinic in the US or Canada. Their annual limit options range from $2.5k to $10k, while reimbursement options are set at 70%, 80%, and 90%. Your annual deductible options are $500, $250, or $100.

Accident and illness coverage includes hereditary and congenital conditions

With ASPCA's Complete Coverage plan, your pet will be covered for the following:

  • Accidents
  • Hereditary and congenital conditions
  • Illnesses
  • Behavioral issues
  • Dental diseases
  • Alternative therapies

Accident coverage available separately

Our research indicates that ASPCA plans start at $16 a month for young cats and dogs. For an 8-year-old large mixed-breed dog in Illinois, the Complete Coverage plan would cost us $98.89 per month. (When possible, the quotes in our review use a $5,000 annual limit, 80% reimbursement, and $500 annual deductible.) If we only wanted Accident Coverage, we could purchase it separately for $26.25. In addition to Complete Coverage and Accident Coverage, ASPCA offers add-ons for preventive care.

Two preventive care add-on plans available

Responsible pet owners are proactive about the health of their pets, but costs for preventive care (dental cleaning, spaying and neutering, vaccines, and flea and heartworm prevention) can add up quickly. If you've run the numbers and balked at your results, you might want to consider ASPCA's Basic Preventive Care add-on ($9.95/month, annual coverage up to $250) or their Prime Preventive Care add-on ($24.95/month, annual coverage up to $450). There is no deductible or waiting period for either of these plans. Be sure to make sure the benefits schedule works for you - each type of care is only covered up to a certain amount, and unused amounts cannot be rolled over from other types of care.

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14-day waiting period, no medical history required to enroll

ASPCA Pet Insurance goes into effect 14 days after enrollment for all conditions, which is great. They say you do not need to provide proof of your pet's past exams or other medical history to enroll. You can get a 10% discount for enrolling multiple pets, whether they're cats or dogs.

30 days for claims to be reimbursed

ASPCA's claims process can be completed right from the vet's office. Just open the app, answer a few questions about the reason for your visit, upload a photo of your invoice, and hit "submit”. If you're a bit of a Luddite, don't despair - you can also complete this process by filling out a claim form and sending it with email, fax, or paper mail. Unfortunately, getting your claim reimbursed takes a bit longer than submitting it - you'll be waiting up to 30 days before the money hits your account.

Rates will increase

As with every pet insurance company, your premium will increase as your pet ages. ASPCA says they will not increase your premium based on your claims, which is something. The earlier you enroll your pet, the lower your prices will stay.

Most customers have no issues

ASPCA Pet Insurance has a 4-star average on Trustpilot from over 6,000 reviews. For the most part, people are happy with payment turnaround time, helpful customer service, and comprehensive coverage. As with any pet insurance provider, we encountered a few complaints about claims being denied. Also, despite not needing to provide your pet's medical history to enroll, you will need to in order to be reimbursed.

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Exam fees are covered with Complete Coverage

Why should you choose ASPCA's pet insurance over another provider's? According to them, what makes them stand out is that they offer coverage of exam fees for covered conditions with Complete Coverage, which can save you money on regular check-ups. There's no age limit for pets to join, so even older pets can get coverage. ASPCA also offers extra support as an add-on for when a pet passes away, which can be helpful during such a tough time.

May require notice to cancel

Before you commit to ASPCA Pet Insurance, you should know that they may consider bilateral conditions pre-existing if they affected one side of your pet's body before being insured (like a ligament tear in one knee). It also seems as though ASPCA requires 60 days notice for policy cancellations, which could be hard to budget for if you don't plan in advance. We did find a few reports from customers that canceling was difficult. Despite emailing and calling, they couldn't get in touch with anyone.

A decent choice

ASPCA's pricing is comparable to their competitors, with no significant gaps in the coverage they offer. We do recommend them, with the caveat that you may have difficulty canceling your policy if you're not happy with it.

What is the Best Pet Insurance Company?

If you're a pet owner, chances are you've thought about how to care for your furry friend in the event of an emergency. Veterinary bills can add up quickly, especially if your pet needs surgery or treatment for a chronic illness. Pet insurance can help cover these unexpected costs, making it easier to provide the best care for your pet without breaking the bank.

From puppies prone to accidents to older cats with ongoing health needs, pet insurance can be a valuable tool to help you manage costs while giving your pet the treatment they deserve.Pet insurance comes in a few different types, which vary based on the coverage they offer. For instance, some plans only cover accidents, such as a broken leg from a fall, while others offer more comprehensive coverage that includes illnesses, wellness checkups, and vaccinations.

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Pet Insurance Company FAQ

Generally speaking, all ages are welcome when it comes to providing your pet with pet insurance. As the pet gets older rates may be more expensive than if you would have gotten coverage at a younger age. Please keep in mind some companies have age restrictions for when they can accept a dog or cat into their insurance plan. Typical restrictions are around 12+ years of age.
No one can forecast when your dog or cat is going to digest something they shouldn't have or have an accident related injury. Luckily, pet insurance helps to protect the pet owner against unexpected veterinary bills that can reach into the $1,000s.
It is recommended to get pet insurance before winter or summer seasons. During those seasons, there are more dangerous elements that are exposing your pet to potential illness and accidents. As far as age goes for the puppy, insurance companies recommend getting your pet insurance when your new best friend arrives home.
Typically, insurance companies only insure cats and dogs. But some companies will insure dogs, horses, other large animals, cats, other small animals, rodents, reptiles, and birds.
Depending on the company, a pet insurance claim can be sent via several different methods. Methods can include email, fax, or regular mail. When completing a claim make sure to include all of your paid vet bill invoices, and any other required documents. When the claim is processed it will either be accepted with a reimbursement, more information needed (i.e. incomplete claim form), or denial (i.e. due to non-coverable services)
Of course, your pet insurance travels with you, wherever you go. Some insurance companies may have restrictions when it comes to international travel. Make sure to check with your pet insurance company if you plan on taking your furry friend across the border.
It depends greatly on which company and plan you decide to go with. Most pet insurance companies cover accidents and illnesses after a waiting period. If the illness is a preexisting condition, you're likely not to receive any coverage. It's important you understand the fine print of any plan you may decide to go with.
In general, veterinarians do not handle pet insurance claims. Veterinarians and the owner make choices for the pet's medical care and overall health. If the care is covered by the insurance, the insurance company will reimburse the owner a percentage of the bill (depending on the chosen insurance plan's coverage) after the care and service has been performed.
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Continued from above...

Basic accident-only plans tend to be more affordable, but they won't help if your pet develops a long-term health condition. Comprehensive plans may include preventive care as well, though they often come with higher monthly premiums. Other policies cover hereditary or congenital conditions, which can be particularly important if your pet is a breed known for specific health issues.

The cost of pet insurance depends on factors like your pet's age, breed, and health history, as well as the type of coverage you choose. Monthly premiums can range from under $10 to over $100, so understanding the differences among plans can save you money in the long run. Additionally, different insurance companies have various reimbursement models and payout limits. Some plans reimburse a percentage of each vet bill, while others have annual limits, meaning you'll want to consider how much you're likely to spend on your pet's healthcare each year.

It's important to choose the right pet insurance plan the first time. If you decide to switch to another provider later, any health issues your pet has developed in the meantime will be considered pre-existing conditions by the new provider and not covered. You should also be aware that "upgrading” to a better policy from the same provider can technically be considered canceling your old policy, meaning the conditions your pet is currently covered for may become considered pre-existing.

Here are some key factors to keep in mind when shopping for pet insurance:

  • Coverage options. Decide whether you want a plan that covers only accidents or one that includes illnesses and preventive care. Comprehensive plans can offer peace of mind, but they come with a higher price tag.
  • Reimbursement structure. Look at how each plan reimburses you for vet bills. Some cover a percentage of each bill (like 80% or 90%), while others have a fixed payout per condition. Choose the one that best matches your budget and expected vet expenses.
  • Annual limits and deductibles. Most plans have a yearly or per-condition deductible. Be sure you understand the amount you'll need to pay out of pocket before coverage kicks in. Plans with lower deductibles tend to cost more per month but cover costs sooner.
  • Breed-specific coverage. Certain breeds are prone to genetic health issues. Make sure your policy covers any conditions common in your pet's breed if you think it could be a future concern.
  • Claims process. Filing a claim can take anywhere between 2 days and 30. Choose a provider that doesn't require a lot of back-and-forth about medical records. Some providers even pay your vet directly, no claim necessary.
  • Customer reviews and reputation. A company's reputation can tell you a lot about its service quality. Reading reviews can give you insight into how well claims are handled and how easy the process is overall.

Top Consumer Reviews has evaluated and ranked the best pet insurance companies available. We hope this review helps you find the best service for your pet, so you can feel confident they're covered, no matter what life brings.

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