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Figo Review

Tuesday, February 18th

2025 Pet Insurance Company Reviews

Figo Review 3 Star Rating

Figo

3 Star Rating
  • Pricing: $95.92/month for our example dog
  • No upper age limit for pets
  • Flexible options for deductibles, reimbursement rates, and annual coverage limits
  • Coverage for accidents, illnesses, cancer treatments, and chronic conditions
  • Fast claims processing (average 2.6 business days)
  • AI claims assistant for faster processing
  • 100% reimbursement option available
  • No per-incident caps on claim payments
  • Free 24/7 access to licensed veterinary professionals
  • Usable with any licensed vet worldwide

Figo is a pet insurance company that started in Chicago in 2013. They cover dogs and cats of at least 8 weeks old with no upper age limit. You can use any licensed vet worldwide. Figo offers different options for deductibles ($100 to $1,000), reimbursement rates (70% to 100%), and annual coverage limits ($5,000, $10,000, or unlimited). Their policies are backed by Independence American Insurance.

$95.92/month for our example dog

Figo doesn't offer an estimate for the average cost of their pet insurance, but our research indicates it's around $60 a month for dogs and $26 a month for cats. For our example dog Magnus, an 8-year-old large mixed breed in Illinois, we received a quote of $95.92/month from Figo with a $5,000 annual limit, $500 deductible, and 80% reimbursement. Here's what's covered:

  • Accidents and illnesses
  • Cancer treatments
  • Chronic conditions
  • Non-routine dental
  • Alternative treatments
  • Emergency care
  • Surgeries
  • Prescription medications
  • Diagnostic tests (like X-rays and blood work)
  • Live vet telehealth visits

Wellness plan with per-expense limits

The plan doesn't include routine care or exam fees, which you can add for extra cost - $9.50 to $16.50/month for the Wellness plan, and $19.58/month for the Exam Fees plan. One customer writes that although they purchased the Wellness plan, they find the per-expense annual limits make the plan less useful. For example, the $30 allotment towards vaccines might not cover all the vaccines your pet needs, leaving you to pay out of pocket for the remainder. Meanwhile, the $40 allotment for spaying, neutering, and dental cleanings that you pay towards annually may sit mostly unused, as spaying and neutering are one-time procedures.

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Parasites not covered

Figo has some uncommon exclusions, such as cloned pets or cloning procedures, and most parasites (preventable or not). They have a one-day waiting period for accidents, which is shorter than some of their competitors. For illnesses, there's a standard 14-day waiting period, and a 6-month waiting period for orthopedic conditions (which can be waived under certain conditions). Regarding medical history, Figo doesn't require a veterinary exam to enroll. However, they do ask for medical records showing your pet's annual health exam within the 12 months prior to the policy's effective date (which could mean fewer surprises about conditions not covered when it comes time to file a claim). If these aren't available, the first documented exam after the policy starts may be used to determine pre-existing conditions.

2-3 day claims processing

To file a claim with Figo, they'll need your pet's medical records, a list of all the vets they've seen, and your paid invoice. You can upload these through the app or submit them via email, fax, or paper mail. They say that on average, it takes about 2.6 business days for claims to be processed. Speedy!

They won't increase your premiums based on claims, but they'll still go up

Your premiums with Figo will go up over time. This is mainly because of two things: vet care costs more as time goes on, and your pet gets older. As pets age, they're more likely to have health issues, which usually means higher premiums. Figo, like other pet insurance companies, changes rates to keep up with these rising costs. They say your premiums won't go up just because you file claims, but some customers have seen enormous price increases. For example, one customer said their beagle's policy started at about $600 a year in 2018, but by 2024 it had jumped to $1,600 - that's a 166% increase. This happened even though their dog was healthy and rarely used more than the deductible. These experiences have made some customers wonder if pricing that doesn't take claims into consideration is actually a draw if it penalizes people with well-cared-for pets who don't use the insurance much.

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More good experiences than bad according to reviews

Figo has a 4-star average rating on Trustpilot from 2,000 reviews. In general, customers are happy with Figo. One customer recounted how, due to a mistake by the veterinarian on paperwork, her claim for a torn ACL was denied. After an appeal, Figo was willing to approve the claim and honor the policy, which not every company is known to do. On the other hand, some customers have had issues with premiums increasing without proper notification and difficulty navigating the website. Figo has a "B” grade from the Better Business Bureau for 56 complaints filed against them.

No major red flags

Figo is a good option if you need to enroll an older pet, want fast claims processing (thanks to their AI assistance), may need to use your coverage internationally, or want a 100% reimbursement option. They also don't cap claim payments by the type of condition (except on Wellness plans). Plus, they give you free online access to a vet for questions. Other companies point out that Figo charges extra for things that some other insurers include. You have to pay more to cover vet exam fees, pet boarding, and behavioral therapy. Also, you have to wait six months before Figo will cover some bone and joint problems, which is longer than some other insurers. You'll need to weigh these pros and cons against your individual situation, but overall, we think Figo is a decent choice.

What is the Best Pet Insurance Company?

If you're a pet owner, chances are you've thought about how to care for your furry friend in the event of an emergency. Veterinary bills can add up quickly, especially if your pet needs surgery or treatment for a chronic illness. Pet insurance can help cover these unexpected costs, making it easier to provide the best care for your pet without breaking the bank.

From puppies prone to accidents to older cats with ongoing health needs, pet insurance can be a valuable tool to help you manage costs while giving your pet the treatment they deserve.Pet insurance comes in a few different types, which vary based on the coverage they offer. For instance, some plans only cover accidents, such as a broken leg from a fall, while others offer more comprehensive coverage that includes illnesses, wellness checkups, and vaccinations.

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Pet Insurance Company FAQ

Generally speaking, all ages are welcome when it comes to providing your pet with pet insurance. As the pet gets older rates may be more expensive than if you would have gotten coverage at a younger age. Please keep in mind some companies have age restrictions for when they can accept a dog or cat into their insurance plan. Typical restrictions are around 12+ years of age.
No one can forecast when your dog or cat is going to digest something they shouldn't have or have an accident related injury. Luckily, pet insurance helps to protect the pet owner against unexpected veterinary bills that can reach into the $1,000s.
It is recommended to get pet insurance before winter or summer seasons. During those seasons, there are more dangerous elements that are exposing your pet to potential illness and accidents. As far as age goes for the puppy, insurance companies recommend getting your pet insurance when your new best friend arrives home.
Typically, insurance companies only insure cats and dogs. But some companies will insure dogs, horses, other large animals, cats, other small animals, rodents, reptiles, and birds.
Depending on the company, a pet insurance claim can be sent via several different methods. Methods can include email, fax, or regular mail. When completing a claim make sure to include all of your paid vet bill invoices, and any other required documents. When the claim is processed it will either be accepted with a reimbursement, more information needed (i.e. incomplete claim form), or denial (i.e. due to non-coverable services)
Of course, your pet insurance travels with you, wherever you go. Some insurance companies may have restrictions when it comes to international travel. Make sure to check with your pet insurance company if you plan on taking your furry friend across the border.
It depends greatly on which company and plan you decide to go with. Most pet insurance companies cover accidents and illnesses after a waiting period. If the illness is a preexisting condition, you're likely not to receive any coverage. It's important you understand the fine print of any plan you may decide to go with.
In general, veterinarians do not handle pet insurance claims. Veterinarians and the owner make choices for the pet's medical care and overall health. If the care is covered by the insurance, the insurance company will reimburse the owner a percentage of the bill (depending on the chosen insurance plan's coverage) after the care and service has been performed.
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Continued from above...

Basic accident-only plans tend to be more affordable, but they won't help if your pet develops a long-term health condition. Comprehensive plans may include preventive care as well, though they often come with higher monthly premiums. Other policies cover hereditary or congenital conditions, which can be particularly important if your pet is a breed known for specific health issues.

The cost of pet insurance depends on factors like your pet's age, breed, and health history, as well as the type of coverage you choose. Monthly premiums can range from under $10 to over $100, so understanding the differences among plans can save you money in the long run. Additionally, different insurance companies have various reimbursement models and payout limits. Some plans reimburse a percentage of each vet bill, while others have annual limits, meaning you'll want to consider how much you're likely to spend on your pet's healthcare each year.

It's important to choose the right pet insurance plan the first time. If you decide to switch to another provider later, any health issues your pet has developed in the meantime will be considered pre-existing conditions by the new provider and not covered. You should also be aware that "upgrading” to a better policy from the same provider can technically be considered canceling your old policy, meaning the conditions your pet is currently covered for may become considered pre-existing.

Here are some key factors to keep in mind when shopping for pet insurance:

  • Coverage options. Decide whether you want a plan that covers only accidents or one that includes illnesses and preventive care. Comprehensive plans can offer peace of mind, but they come with a higher price tag.
  • Reimbursement structure. Look at how each plan reimburses you for vet bills. Some cover a percentage of each bill (like 80% or 90%), while others have a fixed payout per condition. Choose the one that best matches your budget and expected vet expenses.
  • Annual limits and deductibles. Most plans have a yearly or per-condition deductible. Be sure you understand the amount you'll need to pay out of pocket before coverage kicks in. Plans with lower deductibles tend to cost more per month but cover costs sooner.
  • Breed-specific coverage. Certain breeds are prone to genetic health issues. Make sure your policy covers any conditions common in your pet's breed if you think it could be a future concern.
  • Claims process. Filing a claim can take anywhere between 2 days and 30. Choose a provider that doesn't require a lot of back-and-forth about medical records. Some providers even pay your vet directly, no claim necessary.
  • Customer reviews and reputation. A company's reputation can tell you a lot about its service quality. Reading reviews can give you insight into how well claims are handled and how easy the process is overall.

Top Consumer Reviews has evaluated and ranked the best pet insurance companies available. We hope this review helps you find the best service for your pet, so you can feel confident they're covered, no matter what life brings.

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