Spot Review

Saturday, January 18th

2025 Pet Insurance Company Reviews

Spot

• Accident + Illness plan quoted at $102.56/month; Accident-only plan at $27.22/month
• Covers cats and dogs 8 weeks and older with no upper age limit
• Annual limits range from $2,500 to unlimited
• Reimbursement rates of 70%, 80%, or 90%
• Annual deductibles from $100 to $1,000
• 14-day waiting period for all conditions
• Claims processed in 2-7 days
• Covers exam fees, therapeutic diets, and behavioral treatments
• 30-day money-back guarantee
• 10% multi-pet discount available

Spot is a pet insurance company built by and for pet lovers, underwritten by American Insurance Company and United States Fire Insurance Company. They cover cats and dogs 8 weeks and older with no upper age limits for enrollment or coverage. You'll be glad to know you can use their insurance with any licensed vet, specialist, or emergency care clinic in the United States or Canada. Their annual limits range from $2.5k to unlimited; reimbursement rate options are 70%, 80%, or 90%; and annual deductibles range from $100 to $1,000.

Accident-only plan includes exam fees

During the quote process, you'll have to choose between an Accident + Illness plan or an Accident Only plan. The latter covers vet exam fees and lab tests, MRI or CT scans and x-rays, surgery and hospitalization, IV fluids and medications, medical supplies, poison control, prescription meds, broken teeth, advanced care, and alternative treatments. Using an annual limit of $5k, a reimbursement rate of 80%, and an annual deductible of $500 for an 8 year old large dog in Illinois, we were quoted $27.22 a month for Accident Only.

Accident + Illness plan quoted at $102.56/month

If you opt for Accident + Illness, you'll get coverage for infections, cancer and chemo, surgery and specialized care, arthritis and hip dysplasia, allergies and treatments, digestive issues, and more. You'll also be able to take advantage of 24/7 virtual vet visits. We were quoted $102.56 per month for a dog on this plan. Spot lists the typical exclusions - pre-existing conditions, cosmetic procedures, breeding costs, and preventive care.

Wellness plans available with caps on individual expenses

Neither plan includes breeding or pregnancy care, cosmetic surgeries, preventive care, or pre-existing conditions. If you need a little more coverage (like for wellness exams, screenings, dental cleanings, or spaying and neutering) you can pay extra for Platinum or Gold plans (adding an extra $10 to $30 a month according to our quote). Be aware that there's a payout limit on each expense covered on these plans, which means you'll likely be leaving money on the table every year - for example, you'd be paying towards $25 worth of health certificates every year, and if you didn't need it, you wouldn't be able to use those $25 towards a wellness exam.

14-day waiting period

You won't need to submit your pet to an exam in order to enroll with Spot, but be sure to have their medical records on hand when you file your first claim. Spot has a flat 14-day waiting period for all accidents and illnesses.

2-7 days for claims processing

Submitting a claim to Spot Pet Insurance can be done quickly and easily through the mobile app or on desktop via the Member Center portal. You'll need to answer a few basic questions about your pet's medical history and upload an itemized invoice. They say it'll take up to a week for a standard claim to be processed, and just 2 days for a preventive care claim. While Spot won't increase your premium if you file a claim, you will still need to budget for higher premiums as your pet ages.

Plenty of positive reviews to be found

Spot has an "A-” from the Better Business Bureau and a 4.7 rating average on Trustpilot from nearly 7,000 reviews - one of the highest ratings we've seen for a pet insurance company. However, due to the nature of the shared-risk model of any insurance company, we still found complaints from customers about their claims being unfairly denied. On the other hand, the most recent customer reviews were all positive - one pet parent had a $6,000 bill paid, another felt the claims processing was "very fast”, and a third found it very simple to set up their plan.

A few small drawbacks

Competitors might point out that Spot is relatively new to the pet insurance market, having only been established in 2019. This could mean less experience in handling claims compared to more established companies. Also, their preventive care wellness plans have payout limits for each covered expense, which is restrictive compared to more flexible wellness coverage offered by at least one other rival.

Worth your consideration

That said, Spot Pet Insurance should be considered for their coverage for exam fees, therapeutic diets, supplements, and behavioral treatments - areas often excluded by their competitors. The company also prides itself on having no upper age limit for enrollment, a 30-day money-back guarantee, and a 10% multi-pet discount. Combined with their coverage for hereditary and congenital conditions, we think these things make them an attractive option to pet owners shopping around for insurance. They earn our second-place rating.