Entirely Pets Review

Monday, January 18th

2021 Pet Med Store Reviews

Entirely Pets

• Pharmacy licensed in CA
• Free shipping on orders over $39
• Save 5% with auto ship program
• Rewards program
• Large selection of Pet Meds and other supplies for a wide variety of pets

Entirely Pets is based in California and has been delivering Pet Meds and other supplies since 1999. Their online store offers a nice variety of supplies for cats, dogs, fish, birds, reptiles, small pets like rabbits and ferrets, and even horses and other livestock.

All of the medications sold by Entirely Pets are FDA- and EPA-approved. You'll find a wide variety of available prescription products, ranging from Apoquel and Rimadyl for inflammation to Bravecto for flea and tick prevention.

When considering our comparison product - Heartgard for Dogs up to 25 lbs., 6 chews - Entirely Pets came in at $25.79. Given that shipping is free on orders over $39, it would be worth it to select the 12-dose option for $46.99. Additional savings come through an auto ship option; you'll get a discount of 5% on every order that you have delivered on the schedule you select. This retailer offers price matching, if you find your Pet Meds or other items cheaper on another site. You'll need to call Entirely Pets toll-free number to request a price match prior to placing your order.

At the time of our review, Entirely Pets was not able to deliver Pet Meds to addresses in Idaho, Montana, Arkansas, Louisiana, Alabama, Georgia, North Carolina, Indiana, Kentucky, New Jersey, Maine, Vermont, or New Hampshire.

Navigating the Entirely Pets website was challenging. Because we were shopping for Pet Meds, it directed us to a section of the site specifically for their pharmacy. When we clicked on some of the links at the bottom of that page, like Rewards Program and FAQ, we were taken back to an info page that didn't give us those details. We had to go back to the main Entirely Pets page (not Pharmacy) to get those links to work. The site also has conflicting information between the main site and the pharmacy page: is shipping free on orders over $39 or over $85? Is the fee for shipping smaller orders $2.95 or $5.95? We spotted several spots like that with different information and typos that left us feeling less than confident in Entirely Pets' professionalism.

Eventually, we found more information on the rewards program: you'll get one point for every dollar you spend. Those points can be redeemed for discounts on future purchases.

If you need to make a return, you'll need to do so within 30 days of your purchase date. The company only accepts returns on unopened items, and you may be charged a restocking fee of 20% on your refund.

At the bottom of the Entirely Pets site, there is a green checkbox that says the site is Pharmacy Verified. But, it's not the same logo as the Pharmacy site, and we weren't able to find Entirely Pets on their list of verified veterinary pharmacies. On a more positive note, the company's listing with the BBB shows that Entirely Pets was licensed with the Board of Pharmacy in California. And, the company enjoys accreditation with the BBB along with an "A+" rating.

But customer experiences were not consistently what you'd expect for an "A+" business. We found quite a few reviews that described duplicated orders, difficulties in getting resolution from Entirely Pets' customer service representatives, and - like we discovered - conflicting information when it came to prices. Some people reported being charged a higher price than what was in their order emails and only getting their money refunded by filing a dispute with their credit card companies.

Getting the right prescription and the guidance you need to administer it properly is the most important part of any purchase of Pet Meds. Unfortunately, our experience with Entirely Pets didn't inspire much confidence that we'd get that kind of expertise. We think you'll have a more satisfying experience with one of the higher-rated sources of Pet Meds that we reviewed.