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Sittercity Review

Wednesday, October 20th

2021 Pet Sitter Service Reviews

Sittercity Review 2 Star Rating

Sittercity

2 Star Rating
  • Cost: $35 per month subscription fee
  • Pet Sitter fees extra

Sittercity introduces itself as an online childcare-finding service built for and by parents who understand the struggle of finding the balance between looking after their children and finding the freedom to spend time together as adults. While childcare appears to be their main draw, Sittercity also connects cat and dog parents with pet sitters local to them.

Doesn't inspire confidence

Although their website is well designed and appears legitimate, once you begin looking for a pet sitter you may have a different opinion. There are certain risks attached to using any pet-sitting service, but Sittercity's business practices don't do much to inspire customer confidence.

Recurring subscription charges

Before you can begin hiring a dog or cat sitter, you must sign up for a one, three, or 12-month plan, starting from $35/month. Sittercity has an automatic renewal system and a strict no-refunds policy, meaning that should you forget to cancel your membership, you'll be stuck with an irreversible $35, $70, or $140 charge. Sittercity lays this out in clear terms under their pricing options, but what makes us raise an eyebrow are the hundreds of customers who report having received no notification before being issued the recurring charge.

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Billing and cancellation issues

Some customers even claim that, despite having downgraded their memberships, Sittercity continues to bill them for the higher priced service. Several customers have found it necessary to get their credit card companies involved to stop and try to reverse the charges. Sittercity customer service responses to these complaints are typically flat recitations of their no-refund policy - if one can even get in contact with a customer service representative.

Limited selection

Billing practices aside, Sittercity's pet-caregiver selection is limited at best. The number of pet-care service providers will be dependent upon your location, but we found numerous complaints of a lack of pet sitters in a customer's area.

Buyer beware

With Sittercity's business practices, the disappointing way in which their customer service representatives deal with their customers, and the restrictive sitter options, we suggest you try one of the higher rated services first.

Who Offers the Best Pet Sitting Service?

Whether you're going on vacation, travel often for work, or just work long hours and worry about your furry, feathered, or scaled friend while you're away, hiring a pet-sitter can provide you with peace of mind - and your best friend with some extra love.

Though pet sitting is generally defined as the act of a caregiver coming to your house to look after your pet (including walking, playing, feeding, administering medication, and many times spending the night), most pet-sitting services also provide options for doggy boarding (meaning your pup spends the night at the caregiver's home), doggy daycare (your pup spends the day with human and canine playmates, then comes home to tell you all about it), regular drop-in visits for walking, and even grooming.

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Pet Sitter Service FAQ

This will differ greatly based on a number of factors. How many dogs you have, how long you need them watched, and if they need to spend the night are just a few of the price considerations. Sitters generally set their own prices, so you can work out the specifics with them.
You can! Almost all of the services offer a background check for the sitters. You can then find the ones who have done this, and hire them with a clear conscience. Still, with the internet, you should always be wary of profiles with little information offered.
Using a service to find a petsitter can be a great choice. You can find people with exactly what you want in a sitter. It also works great if you don't know many people where you live who can watch your pet for you.
You do get to choose the sitter. Usually you pick preferences of what you are looking for and the site will recommend options. Ultimately you will pick the person who takes care of your pet, just make sure to look at different options.
This is an unfortunate possibility when using an online service. Most services recommend meeting with a potential sitter before you hire them, to avoid this. Always listen to your gut feeling, especially when it comes to your pet's care.
There is a lot of variety! Tons of people are eager to pet sit, so all you need to do is find the right match for you. There are lots of options for choosing your sitter, from the person to the level of care they will give your pet.
This depends on you. Some people prefer having their pets stay at home for the animal's comfort, while others don't want strangers in their house. There are plenty of options to choose from, and you can look at several options before deciding the right fit for you.
You absolutely can! A lot of people are more comfortable having an informal "interview' first to meet each other. It's important to make sure you are comfortable with any caregiver before deciding to hire them.
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Continued from above...

Many people go the route of asking a friend or family member to look after Fido while they're away, and while their heart might be in the right place, simply being a pet-lover is not enough when it comes to ensuring the health and safety of a pet. Our pets are family, and when searching for the best sitter or pet-sitting service for the job, there are many things to consider guaranteeing that our pets are in good hands.

Some factors to consider include:

  • Training and Qualifications. While many people love animals and have grown up with family pets, it's not every person who has taken the proper steps to become a qualified animal caretaker. Does the pet-sitting service you are using require that their sitters be trained to understand pet body language, health concerns, and dietary needs, or be certified in pet first-aid and CPR? Does this service have background checking capabilities?
  • Insurance. Should something go wrong, during a pet-sitting appointment, will your chosen pet-sitting service accept any liability, or does it leave it to you and the sitter to work things out?
  • Pricing. When you're in the market for a pet-sitter, keep in mind that when using a service, you may need to pay more than just the sitter's going rate. Is your pet-sitting service transparent about subscription fees and automatically renewing payments?
  • Communication. Does your pet-sitting service enable and encourage your sitter to send photos and updates during your booking? Is a Meet & Greet required before you book? Will your sitter be likely to respond to your messages in a timely and professional manner?
  • Reputation. A pet-sitting service might have a professionally designed website with all the bells and whistles, but what do customers have to say about their experiences with the business? Does Customer Service respond to and resolve issues that may arise with billing or bookings? Has the business been rated by the Better Business Bureau?

TopConsumerReviews.com has reviewed and ranked the best Pet Sitting Services available today. We hope this review helps you find the most qualified sitter to take care of your animal companions!

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