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Friday, August 12th
Sittercity introduces itself as an online childcare-finding service built for and by parents who understand the struggle of finding the balance between looking after their children and finding the freedom to spend time together as adults. While childcare appears to be their main draw, Sittercity also connects cat and dog parents with pet sitters local to them.
Doesn't inspire confidence
Although their website is well designed and appears legitimate, once you begin looking for a pet sitter you may have a different opinion. There are certain risks attached to using any pet-sitting service, but Sittercity's business practices don't do much to inspire customer confidence.
Recurring subscription charges
Before you can begin hiring a dog or cat sitter, you must sign up for a one, three, or 12-month plan, starting from $35/month. Sittercity has an automatic renewal system and a strict no-refunds policy, meaning that should you forget to cancel your membership, you'll be stuck with an irreversible $35, $70, or $140 charge. Sittercity lays this out in clear terms under their pricing options, but what makes us raise an eyebrow are the hundreds of customers who report having received no notification before being issued the recurring charge.
Billing and cancellation issues
Some customers even claim that, despite having downgraded their memberships, Sittercity continues to bill them for the higher priced service. Several customers have found it necessary to get their credit card companies involved to stop and try to reverse the charges. Sittercity customer service responses to these complaints are typically flat recitations of their no-refund policy - if one can even get in contact with a customer service representative.
Billing practices aside, Sittercity's pet-caregiver selection is limited at best. The number of pet-care service providers will be dependent upon your location, but we found numerous complaints of a lack of pet sitters in a customer's area.
With Sittercity's business practices, the disappointing way in which their customer service representatives deal with their customers, and the restrictive sitter options, we suggest you try one of the higher rated services first.
Whether you're going on vacation, travel often for work, or just work long hours and worry about your furry, feathered, or scaled friend while you're away, hiring a pet-sitter can provide you with peace of mind - and your best friend with some extra love.
Though pet sitting is generally defined as the act of a caregiver coming to your house to look after your pet (including walking, playing, feeding, administering medication, and many times spending the night), most pet-sitting services also provide options for doggy boarding (meaning your pup spends the night at the caregiver's home), doggy daycare (your pup spends the day with human and canine playmates, then comes home to tell you all about it), regular drop-in visits for walking, and even grooming.
Many people go the route of asking a friend or family member to look after Fido while they're away, and while their heart might be in the right place, simply being a pet-lover is not enough when it comes to ensuring the health and safety of a pet. Our pets are family, and when searching for the best sitter or pet-sitting service for the job, there are many things to consider guaranteeing that our pets are in good hands.
Some factors to consider include:
TopConsumerReviews.com has reviewed and ranked the best Pet Sitting Services available today. We hope this review helps you find the most qualified sitter to take care of your animal companions!
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The Dodo on MSN.com
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