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Sittercity Review

Friday, February 23rd

2024 Pet Sitter Service Reviews

Sittercity Review 2.5 Star Rating


2.5 Star Rating
  • Free to use
  • Full range of pet types
  • "A+" rating and accreditation from the BBB

Sittercity presents itself as an online care service that aims to address the challenges faced by parents in balancing child care responsibilities with their desire for adult leisure time. The company offers adult care as well as care for children with special needs. And, of course, they have a section of the site just for pet care. While Sittercity's primary focus is on childcare, the pet section offers care for a full variety of pets and is completely free to use and browse.

Frustrating user experience

Despite the well-designed and seemingly legitimate website, the experience of searching for a pet sitter on Sittercity may lead to a different perception. To get started on the site you either have to choose a specific city, which is a limited list, or start searching by state. Instead of limiting the options with filters, the state search just shows you an alphabetical list of every single pet sitter available in that state. This is an extremely frustrating process as there's no way to determine the location of these pet sitters from this particular list. It makes it almost impossible to easily search for a pet sitter.

Only see listings when searching by city

If you search by city, this is a little easier and it does navigate to a list of sitters with some filters. However, the only city near our test location was over three hours away, which didn't show us sitters close enough to the target city to get a good result. While there is a field to fill in your zip code, you can only get this after clicking on one of the other cities available in the main list, which could be confusing for users looking for their local city.

Full range of pets

For the pet types, Sittercity has an impressive range of options. There are over 20 pages of individual sitters to browse through. And, on top of the expected dog and cat care, you can select options for:

  • Birds
  • Horses
  • Farm animals
  • Reptiles/amphibians
  • Exotic pets
  • Small mammals
  • Other

Additionally, you can limit the listed options by whether or not sitters have had a full background check, by hourly rate, or by how many years of experience a sitter has. This does make the service stand out over other options that only offer dogs and cats. However, it's not quite enough to rank this site higher than 2.5 stars.

Best Pet Sitter Services

High BBB rating, but low customer reviews

Unfortunately, while we appreciate the different types of animals that can be cared for through Sittercity, the user ratings aren't positive overall. On third-party review sites like the BBB and Sitejabber, Sittercity only has an average rating of 1.3 stars out of 5. Customers complain about low levels of interaction from sitters that they query for services. Further, customers complained that trying to get Sittercity customer service to help them resolve problems was almost impossible. Overall, customers are frustrated and dissatisfied with the level of customer service provided. The only bright spot in the company's reputation is that they are rated "A+" by the BBB with accreditation. However, with a high volume of poor reviews, Sittercity isn't a top pick by any means.

Not worth the hassle

Given Sittercity's business practices, the disappointing customer service approach, and the clunky site navigation, it is advisable to explore alternative websites, particularly those with higher ratings and a more customer-centric approach. While the company does offer a full range of pet-related services as well as other in-home care services, these benefits aren't enough to counter the poor reviews and difficulty finding pet sitters on the website itself. Look at some of the higher-rated options in our review before exploring Sittercity.

Where is the Best Place to Find a Pet Sitter?

Are you planning a fun getaway, but you're worried about your furry friends? Sometimes you can find a relative or a neighbor to watch your puppy, lizard, or bird. However, that doesn't always work out, and you still need someone you trust to watch the extra members of your little family who can't travel with you. Thankfully, there are lots of services that help connect pet owners to pet sitters out there today.

While pet sitters used to be a word-of-mouth service, or based on who you knew locally, the addition of pet sitting services online has made it much easier to find animal carers anytime you need them. Online platforms provide a convenient way for pet owners to find reliable and trustworthy pet sitters. With just a few clicks, pet owners can connect with potential sitters from the comfort of their homes.

The Best Pet Sitter Services Compare Pet Sitter Services Compare Pet Sitter Service Reviews What are the best Pet Sitter Services Best Pet Sitter Service Reviews

Pet Sitter Service FAQ

This will differ greatly based on a number of factors. How many dogs you have, how long you need them watched, and if they need to spend the night are just a few of the price considerations. Sitters generally set their own prices, so you can work out the specifics with them.
You can! Almost all of the services offer a background check for the sitters. You can then find the ones who have done this, and hire them with a clear conscience. Still, with the internet, you should always be wary of profiles with little information offered.
Using a service to find a petsitter can be a great choice. You can find people with exactly what you want in a sitter. It also works great if you don't know many people where you live who can watch your pet for you.
You do get to choose the sitter. Usually you pick preferences of what you are looking for and the site will recommend options. Ultimately you will pick the person who takes care of your pet, just make sure to look at different options.
This is an unfortunate possibility when using an online service. Most services recommend meeting with a potential sitter before you hire them, to avoid this. Always listen to your gut feeling, especially when it comes to your pet's care.
There is a lot of variety! Tons of people are eager to pet sit, so all you need to do is find the right match for you. There are lots of options for choosing your sitter, from the person to the level of care they will give your pet.
This depends on you. Some people prefer having their pets stay at home for the animal's comfort, while others don't want strangers in their house. There are plenty of options to choose from, and you can look at several options before deciding the right fit for you.
You absolutely can! A lot of people are more comfortable having an informal "interview' first to meet each other. It's important to make sure you are comfortable with any caregiver before deciding to hire them.
Compare the Best Reviews

Continued from above...

One of the primary benefits of using an online pet sitting service is security. According to a survey conducted by Pet Sitters International (PSI), approximately 40% of pet owners preferred using online pet sitting services or apps to find pet sitters. One of the main reasons for this is that users found a higher level of trust in online pet sitting services.

The same survey by PSI mentioned above showed that over 70% of pet owners felt confident in the professionalism and reliability of online pet sitters. This is partially due to the qualifications and details about the individual pet sitters provided on pet sitting sites.

Furthermore, pet sitting websites and apps offer a wide selection of pet sitters with various backgrounds, experience levels, and availability. This allows owners to find the perfect match for their specific needs and requirements, even on short notice.

So, how do you find the best place to hire a pet sitter? There are so many choices out there today, it can seem overwhelming when you start browsing. With your furry family members involved, we understand why you want to take extra care in finding the perfect match.

If you're not sure where to start, we've got your back. Here's a list of things to help you narrow down your search for the best pet sitter.

  • Price: Many pet sitting sites are free to use. Although some do charge for memberships, this could be worth it depending on the features you're looking for. Keep in mind what you're willing to pay for and compare those features to the free services.
  • Pet Types: While lots of pet moms and dads have puppies or kitty cats, some pet parents have more exotic animals like birds, reptiles, or fish. It's important to make sure that the sitting service you're looking at offers options for the type of pet you have.
  • User Interface: Shopping online is popular everywhere nowadays. For that reason, there's almost no excuse for a poor user interface. Keep away from sites that frustrate you, and make it easier on yourself to find that next pet sitter.
  • Security: For a lot of pet sitting situations, you're letting a stranger into your home. To that end, you want to make sure a pet sitting service does the background security checks for you before you hire. Look for things like ID verification or background checks before you hand over your house key.

To help you feel completely confident about leaving your pet in the care of someone else, Top Consumer Reviews has evaluated and ranked the most popular places to hire a pet sitter out there today. We hope this will make choosing where to find someone to take care of your furry friends a stress-free process so you can enjoy your vacation and know your family is in great hands.

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