Our reviewers evaluate products and services based on unbiased research. Top Consumer Reviews may earn money when you click on a link. Learn more about our process.
Sunday, March 3rd
Chatbooks was founded in 2014 as a small family project. Being short on time for traditional scrapbooking, the founder of Chatbooks started posting photos on Instagram for her family and friends to see. This led to the idea of turning these photos into automatic photo books. Despite growing to a team of over 150 people, the company strives to maintain a personal touch and avoid becoming a faceless corporation. Their ultimate mission is to strengthen families through their photo book service.
300+ themes available
There are plenty of options available at Chatbooks. On top of offering a variety of styles (including yearbooks or designer-style photo books), there are more than 300+ different themes available. Some of these themes were developed by Chatbooks themselves (so you can only find them here) while many others are from popular brands known for paper or artistic products. For example, you can find themes designed by Paper Source, which is a popular shop for cards, posters, and other paper products. From kids and family themes to holiday themes, there's something here for everyone.
Easy shopping experience
On top of having a robust platform, Chatbooks also has a mobile app. With tons of 5-star ratings on it, you know you're getting a high-tech approach when you go with this service. Chatbooks also offers two different ways to shop. You can buy special occasion photo books for a one-time cost, or you can subscribe and receive regular shipments of beautifully designed photo books. Most of their books come in 6x6 or 8x8 sizes and you can choose between hard- and soft-cover for all designs.
Pull photos from your social media
Then, once you've gotten into the build, you can easily pull photos from either an online source or from your computer. Instead of just waiting for you to upload photo after photo, Chatbooks is designed to interface with your Instagram, Facebook, and Google Photo accounts, allowing you to easily take photos you're already proud of and put them in a physical photo book.
Buy a single book or subscribe for regular photos
Chatbooks offers a variety of popular products at different price points depending on how you want to pay. With both membership and single purchase options available, you can choose what kind of photo book (or books) you want and how often you want to get them. The types of photo books include:
Two guarantees for one
At Chatbooks, customer satisfaction is their top priority, and they offer the Chatbooks Love Guarantee to ensure complete happiness with each photo book. If customers encounter any issues with the book, such as printing, shipping, texture, or any other aspect, the company is committed to addressing them. The Love Guarantee promises to either reprint the book to meet the customer's expectations or offer a full refund. On top of that, Chatbooks offers a Toddler Guarantee to provide extra reassurance. In case a photo book gets damaged due to the curious hands of little ones, the company will replace it for free.
Delivery as early as 5 days
Chatbooks' printing process for all its products requires up to 4 business days. After the printing is complete, the shipping duration is determined by the chosen shipping method. Customers can select from three shipping options:
It is important to note that shipping is not free or included in the cost of the one-off photo books, so you will need to factor that into your total. However, if you subscribe to Monthbooks, you can get free shipping as part of the membership.
BBB and customers are polar opposites
The reviews from customers and the ratings from the Better Business Bureau tell two different stories with Chatbooks. According to the BBB, the company has an "F" rating overall. But there is only 1 total review on the BBB to even come close to explaining why the rating is so low. On the other hand when we checked on Chatbooks at verified third-party review sites and the app stores (for the company's mobile app), the ratings were all 4 and 5 stars across the board.
High customer praise
With over 10,000 individual reviews on the Apple Store alone along with copious reviews on Trustpilot, Chatbooks has an impressive 4.5-star average out of 5. Customers love the quality of the photo books and the regular shipments for the subscription, and they praise the quick responses and friendly interactions with customer service. Given these scores from customers, we're still not sure why the business has an "F" rating from the BBB, but it's worth checking out the photo books at this store despite that seemingly undeserved grade.
Top marks for tech and mobile integration
Overall, Chatbooks stands out in the photo book market. With a wide range of over 300 themes available, customers can find tons of fun designs to suit their needs. The user-friendly interface and mobile app make the photo book creation process effortless and interactive, allowing easy integration with social media accounts through desktop and mobile apps. Chatbooks offers both one-time buys and subscription plans, making it convenient for customers who want a variety of purchase options. On top of that, Chatbooks also offers the Chatbooks Love Guarantee, which promotes customer satisfaction and prompt resolution of any issues.
With the customer feedback considered, this modern platform stands out as a service with tons of flexibility and great customer service. Give Chatbooks a try the next time you need a photo book.
Photo books are a fantastic way to keep our special memories in a tangible, beautiful format instead of just storing pictures on computers or in boxes. They are perfect for different occasions, like giving them as anniversary gifts, thoughtful birthday presents, or even creating yearly projects to decorate coffee tables, making it easy to look back on good times.
For example, weddings and engagements have become extra special with the rise of personalized photo books. Couples use their wedding or engagement photos to create these books, allowing guests to sign and leave heartfelt messages during the wedding reception. This makes photo books an important part of people's lives as they become a way to treasure precious moments, experiences, and important events.
In the past, making a photo book was a lot of work. It involved printing loads of photos, getting binders, stickers, fancy paper, and special tools for adding cool borders. Hours were spent carefully gluing the pages together and writing descriptions for each picture. Although some people enjoyed this scrapbooking process, it took a lot of time and resulted in big, bulky books that took up a lot of space.
Thankfully, in today's digital age, photo books are easier to make than ever. Many people opt to create photo books online due to their convenience and endless creative possibilities. With just a few clicks, you can capture family vacations, document special events, or preserve moments with loved ones. The ability to create photo books online has led to a significant rise in the number of people who now choose to immortalize their cherished moments in these beautifully designed keepsakes.
What's really fantastic about online photo books is how flexible and customizable they are. They can be super simple with just photos laid out neatly, or they can be like fancy scrapbooks with fun borders, stickers, and our own text. For example, if you're making a photo book about your beach vacation, some websites even offer special themes that let you add seashell stickers, "sandy" texture pages, and frames with palm trees to match the beachy pictures.
That's pretty awesome, right? So, no matter what style you like or what you want to remember, creating a photo book gives you the freedom to be as creative and personal as you want.
If you're looking for a fresh new way to collect your photographs, or you just have some memories that need to be shared, don't worry. There are so many places to get photo books these days that it can be overwhelming. Fortunately, we've done the research to help you find the photo service that caters to your unique needs and crafts a photo book made just for you.
To help you get started we've put together some tips to point you in the right direction:
To help you find the best spot to get a photo book today, Top Consumer Reviews has assessed and ranked different photo services to put together a beautiful collection of your favorite memories. Whether you're seeking a wedding photo book or something to track memories for your little ones, there are options out there for everything (even the DIYers who want to be more hands-on). We hope this takes out the stress of photo book creation and helps you get back to organizing the memories most important to you!
Select any 2 Photo Book Companies to compare them head to head