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Mackenzie Limited Review

Sunday, February 16th

2025 Pie Delivery Reviews

Mackenzie Limited Review 3 Star Rating

Mackenzie Limited

3 Star Rating
  • About 12 pies and tarts to choose from
  • Prices range from $32.95 to $149.95
  • Shipping fees of $18.95+
  • Sources pies from other vendors - no in-house bakery
  • Some pies have over 100 5-star ratings
  • In business since 1988

Mackenzie Limited has been in the gourmet food business since 1988, originally offering fine foods from the British Isles and Scotland. Today, they provide over 400 specialty items, including a selection of about a dozen pies and tarts. While pies aren't their flagship product - that title belongs to their Scottish Smoked Salmon - you'll still find a competitive selection of baked goods to choose from here.

About a dozen pie and tart flavors to consider

During our most recent visit to the Mackenzie Limited online store, these were the pies (and related desserts) on offer:

  • Triple Berry Tarts ($32.95)
  • Apple Dumplings ($32.95)
  • Peach and Blueberry Crostata ($32.95)
  • Four-Berry Pie ($36.95)
  • Pumpkin Pie ($39.95)
  • Raspberry Almond Bakewell Tart ($44.95)
  • Strawberry Rhubarb Apple Pie ($44.95)
  • Caramel Apple Pie ($44.95)
  • Apple Pie ($44.95)
  • Key Lime Pie ($59.95)
  • Cherry Peach Tart ($66.95)
  • Chocolate Bourbon Pecan Tart ($69.95)
  • Holiday Pie Duo: Pumpkin and Apple ($79.95)
  • Southern Pie Sampler: Caramel, Strawberry Rhubarb Apple, Key Lime, Pumpkin ($149.95)

Be prepared for ever-increasing shipping costs

One thing to keep in mind when ordering pies from Mackenzie Limited is the cost of delivery. Standard shipping starts at $18.95, expedited at $27.90, and overnight at $43.90 - and that's for orders up to $80. If your order exceeds $250, shipping charges increase to 16% of your total. This can significantly add to your overall cost, so it's worth calculating beforehand.

Best Pies

Glitchy when picking shipping dates in the future

We also had trouble with the "ship at a later date” function during checkout. "Ship as soon as possible” was no problem, but every time we tried to click on the calendar to pick a different window, it would flash on the screen and then disappear. If it's important to you to send your pie at a later time, maybe for a holiday or special occasion, you may have a few extra hoops to jump through when ordering from Mackenzie Limited.

Limited satisfaction guarantee

Mackenzie Limited's satisfaction policy doesn't cover shipping refunds. If your pie arrives damaged or doesn't meet your expectations, customer service may work with you to resolve the issue - but a refund for the shipping fees is off the table. This makes their shipping cost even more important when deciding whether to place an order.

Mixed customer feedback

While Mackenzie Limited has a "B” rating from the Better Business Bureau, it's not entirely reassuring. The company has received 17 complaints in three years and an average rating of just 1.98 stars from over 50 customer reviews. During our research, we discovered that Mackenzie Limited operates as a dropshipper under Chesapeake Fine Food Group LLC, meaning they don't have their own bakery. As one representative explained to a disgruntled customer, their pies might also be available from other vendors or common grocery outlets. Not exactly an "exclusive” feel here... That also means that the way your pie is packed and shipped may vary: one source may use dry ice and ship the pie fresh, while another might send your pie frozen but ready-to-bake.

Best Pies

Some pies are well-loved

Despite the mixed reputation, Mackenzie Limited has a dedicated following, especially for gifting purposes. While not every pie has ratings, some have glowing reviews - like the Caramel Apple Pie, with 4.46 stars from more than 125 customers. Many repeat buyers don't seem bothered by the lack of in-house production, focusing more on the taste and quality of the pies they receive. On the other hand, we were a little disturbed by a reviewer on one of the berry pies that said they had actually broken a tooth on the pits that they found in their dessert. Buyer beware!

A decent option in a pinch

Overall, Mackenzie Limited falls short compared to our top-rated pie retailers, but they still have a long history and some highly rated products. If other pie shops don't have what you're looking for, Mackenzie Limited might be worth considering as a backup option.

Where Can You Get the Best Pies Online?

Let's talk about convenience. Ordering pies online has made it easier than ever to enjoy a fresh-baked treat without stepping foot in the kitchen. Whether you're planning a celebration, gifting a pie to a loved one, or just satisfying a personal craving, online bakeries offer the ideal solution.

Many vendors ship pies nationwide, carefully packing them so that they arrive fresh and ready to enjoy. You'll find specialty pies from artisan bakeries, classic favorites from heritage brands, and even customizable add-ons to make your order truly unique.

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Pie Delivery FAQ

Absolutely! Most pie delivery services use advanced packaging techniques, like vacuum sealing and insulated containers with gel packs, to keep pies fresh during transit. Many also ship overnight or via expedited services for peak freshness.
It depends on the vendor. Most pies are flash-frozen to lock in flavor and need to be thawed before serving, but some companies offer pies that are shipped fresh and ready to enjoy right out of the box. Check the product details to know what to expect.
You can find just about any pie you're craving! From classics like apple, pumpkin, and pecan to specialty flavors like lemon meringue, peanut butter chocolate, or even savory pot pies, there's something for everyone.
Storage instructions usually come with the pie. Fresh pies can often be kept at room temperature for 1-2 days or refrigerated for longer shelf life. Frozen pies should go straight into your freezer if not baked and eaten immediately.
Definitely! Many services let you schedule deliveries for special dates or holidays. Some even offer customization options, like adding a personal note or custom decorations for events like birthdays or anniversaries.
Prices vary depending on the pie, bakery, and shipping method. Expect to pay anywhere from $30 to $60 for the pie, with additional charges ranging from $7 to $50, depending on how quickly your order will arrive. Some sites offer free or discounted shipping on large orders or subscriptions.
Most reputable vendors have a customer service team ready to help. They typically offer refunds, replacements, or discounts if your pie arrives damaged or not as expected. Be sure to document the issue with photos and contact them promptly.
When you're trying to pick a pie company, look for customer reviews, flavor variety, shipping options, and clear policies. Comparing a few services will help you find one that appeals to your taste (and budget). Don't forget to check for seasonal deals or sampler options to try multiple flavors.
Compare the Best Reviews

Continued from above...

Pies hold a special place in culinary history, dating back thousands of years. Ancient Egyptians are credited with the earliest pie-like recipes, typically made with oats, honey, and dates. (Bake like an Egyptian?) The concept evolved as it traveled through Greece and Rome, where meat-filled pies became a staple.

By the time pies reached medieval Europe, they had transformed into a versatile dish with sweet and savory options wrapped in sturdy crusts. Today, pies are a beloved dessert and comfort food in many cultures, with flavors that range from classic to cutting-edge.

Speaking of flavors, traditional favorites like apple, pumpkin, and pecan remain at the top of the list, especially during the holidays. But adventurous bakers have introduced novel creations to delight the foodie in all of us. Imagine a tangy-sweet key lime pie infused with coconut, a decadent chocolate-bourbon pecan pie, or a savory dinnertime pie like tomato-basil ricotta. Pies continue to adapt to modern tastes, making them a perennial crowd-pleaser.

Ready to order pies online? We are too! As you browse all of your options, here are some key factors to consider when choosing a website:

  • Flavor selection. Look for a site that offers the flavors you love, plus unique options you might want to try. Variety is the spice of life, after all.
  • Customization options. Some sites allow you to personalize your pie, whether it's adding a gift message to your order or choosing a specific crust or filling. This will be especially important if you or your gift recipient need a gluten-free crust or a sugar-free ingredient list.
  • Shipping and delivery. Double-check that the vendor ships to your area. Also, how much should you expect to pay for delivery?
  • Customer reviews. Honest feedback from other pie-loving customers can reveal how reliable a site is for quality, packaging, and service. Does the company have a strong reputation with the Better Business Bureau?
  • Satisfaction guarantee. Just in case something goes wrong, it's helpful to know how the company handles issues like damaged or late deliveries.

Ordering pies online is a deliciously easy way to enjoy this timeless treat, and the pie fans at Top Consumer Reviews have evaluated and ranked some of today's most popular pie purveyors (say THAT ten times fast). With so many options at your fingertips, you're sure to find the perfect slice for any occasion - and have it conveniently delivered right to your doorstep!

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