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Billiard Factory Review

Sunday, October 2nd

2022 Pool Table Store Reviews

Billiard Factory Review 2.5 Star Rating

Billiard Factory

2.5 Star Rating
  • Over 100 pool tables to choose from
  • Prices range from $2,500 to $48,000+
  • Price match guarantee
  • 14-day return policy (25% restocking fee)
  • In business since 1975

The Billiard Factory got its start in 1975, created by the appropriately-named Larry Stick as a single retail store in Houston, Texas. The company now spans ten retail stores and a fully-stocked online shop as well, making it easy to buy pool tables, shuffleboards, accessories and furniture from just about anywhere.

Save 5% if you provide your email

During our most recent visit to the Billiard Factory online store, we got a pop-up discount offer. If we provided our email address, we could get a 5% discount on our first order - with some exclusions listed in the fine print. You can opt in anytime through the orange "sign up and save" link featured throughout the site.

Several pool tables priced over $35K

The range of pool tables sold by Billiard Factory ranges from everyday to extravagant. Outfitting an Italian villa and need a pool table to match? Billiard Factory has a number of tables in that vein, all with Italian names and price tags starting at about $35,000. At the time of this review, the Barokko 9' model was clearance priced all the way down to just $63,199.99 - but as a floor model, it was only on offer within the local markets of Texas, Nevada and Florida. As an alternative, you could always drop down to the Novecento's retail price of $48,099.99. We'd recommend white glove installation on this pool table: at $1,399.99, it's well worth the extra $500 compared with standard curbside delivery.

Hard to tell which tables can be ordered nationwide

But, realistically speaking, those aren't the pool tables most customers are in the market to buy, and Billiard Factory also offers several tables for less than $3,000. For example, the Alpine has a starting price of a penny less than $2,500, comes in 7' and 8' lengths, 18 different felt color options, and three different accessory kits (one included and two upgrades). However, it's only sold in Texas. Ditto that for the equally-priced Bevro; the Adams (at $2,699.99) didn't even have a way to order it online, just a "request more info" button, and we had to jump over to the Jefferson style to finally find one that was available for order and not just in the Lone Star State. As you can see, you could spend a lot of time clicking around on the Billiard Factory just trying to figure out which tables you can buy, based on what you like and where you live.

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Limited returns

Billiard Factory has a 14-day return policy on all furniture items, which includes pool tables. You can only return yours if it's new and unopened, and you'll pay a 25% restocking fee.

Reputation is on the decline

Unfortunately, we've had to drop this pool table store significantly in our rankings since our last review. The Better Business Bureau now gives Billiard Factory a "D-" rating for failing to respond to three complaints filed in the past year. There's no reason for a company that's been around for more than 40 years to leave concerns unanswered. Usually, though, we would take that tiny number of complaints with a grain of salt - but when we look at customer comments beyond the BBB, this store's track record doesn't really look any better. More than a few people had orders go unfulfilled - and then struggled to get Billiard Factory reps to process a refund. Most of the positive comments came from customers who made their purchase at one of the company's retail stores and not their online shop.

Disappointing overall

Long story short, if there's a Billiard Factory near you, it might be worth a stop to see if they have a pool table you love. On the other hand, if you're ordering from a distance and relying on their internet team to get your long-awaited purchase delivered quickly and hassle-free, Billiard Factory could be a let-down. There are plenty of pool table stores that make it much easier to find what you need too. Take a look at the higher-rated retailers in our evaluation before you spend too much time (or money) here.

Who Sells the Best Pool Tables?

Sometimes referred to as billiards (though that's a slightly different game), pool has been played since the 1300s. While there are many ways to play, the most well-known is 8-ball or "stripes and solids" . The rules vary depending on where you play and with whom, but from dedicated pool halls to family game rooms alike, it can be as fun or strategic (or both) as you want to make it.

Buying a pool table can be challenging, mostly because of its size. Pool tables often weigh more than 1,000 pounds, so your average retailer isn't going to have many of them on display even if they offer them for sale: they just take up too much room and they're too hard to move. You might have a specialty store near you that sells recreational furniture (like foosball tables and barstools), but even then they're limited to the amount of floor space they have.

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Pool Table Store FAQ

That depends on who you're asking! Billiards usually means any tabletop game that uses a cue ball and stick, while pool refers to a game with pockets. And then there's snooker, which has very specific rules related to the color point value of the 22 balls involved.
Obviously you'll need enough room for the table itself. But, don't forget to take into account the pool cues when you're playing! You need at least five feet of clearance on all sides of the table, since most cues are about that long.
There are cheap pool tables that cost under $100, but they're usually more like toys than actual equipment you'd use in a game room at your home. Most traditional pool tables start around $2000, with the most luxurious, high-end models coming in at $10,000 and up.
At a minimum, you'll need a pool cue and set of pool balls. They may or may not be included as part of the package when you purchase your pool table. Other common accessories are chalk for the cue tips, wall racks for holding your cues, a bridge stick for hard-to-reach shots, a table brush, and racks for setting up the balls on the table.
Pool tables can weigh up to 1,000 pounds. When your table is installed professionally, it's leveled for that particular spot; moving it can make the slate shift and cause the table to no longer be level. You may want to consider having your table moved by a technician; if you choose to do it yourself, a professional leveling and adjustment may be in order.
Brush, brush, brush. It can take months to break in new cloth on a pool table, and there's no such thing as "brushing too much" . If you choose to use a vacuum, make sure to use an attachment and not rotating brushes. You can also use a damp, lint-free towel every so often to wipe down the pool table's cloth.
You can - but you shouldn't. You could scratch the finish, damage the cloth, or even wind up making the table not level. It's recommended that you keep your table out of direct sunlight and use a pool table cover to protect it from dust.
Check the retailer's policy before making your purchase. Most stores won't accept returns on assembled products. Also, if you return a pool table that you haven't assembled yet, you'll likely have to pay restocking fees and/or return shipping costs. You might be better off trying to sell the table locally instead.
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Continued from above...

The solution? You guessed it: buy your pool table online! Many brick-and-mortar stores offer their complete selection through their internet storefronts, and some retailers can save you money as an online-only merchant (since you're not paying for overhead on an actual shop location). If you want a truly customized table, with felt that perfectly matches your decor and every possible upgrade, this is the best way to do it - all while avoiding any pressure to buy something on the sales floor that isn't what you really had in mind.

But isn't delivery really expensive? No, because most online pool table stores give it to you for free. However, that usually doesn't include anything beyond curbside drop off. If you want professional installation - which we recommend, so that you get a perfectly-level pool table and an intact product warranty - you'll pay extra, either through the retailer's network or by hiring someone on your own. That can add $200 or much more to your cost, so keep that in mind.

What else should you consider when deciding where to buy your pool table? Here's a list of criteria you can use:

  • Selection. How many pool tables are in stock? Are there multiple options within your desired price range?
  • Price. What will you pay for the pool table you want? How much will it cost to upgrade to the felt color or other features you'd like, such as a ball return or a premium accessory kit? Is delivery included in the price?
  • Delivery Timeframe. How long will it take to get your pool table delivered? Some pool table stores can get it to you within a week, while others can take a month or longer.
  • Customer Service. What do people say about the overall experience with the pool table store, from sales to support? Will the installers show up on time? Will you get a fast, appropriate response if your pool table doesn't hold up as expected under normal use?

To help you find the best pool table for your game room, Top Consumer Reviews has evaluated and ranked today's most popular retailers. We're sure this information will make it easy to find the right pool table for the space you have. Rack "em up!

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  • Ozone Billiards
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  • Coastal Pool & Game Room
Wayfair vs Family Leisure Wayfair vs Ozone Billiards Wayfair vs Pool Tables Wayfair vs The Pool Table Store Wayfair vs Walmart Wayfair vs Legacy Billiards Wayfair vs Home Depot Wayfair vs Billiard Factory Wayfair vs Coastal Pool & Game Room Family Leisure vs Ozone Billiards Family Leisure vs Pool Tables Family Leisure vs The Pool Table Store Family Leisure vs Walmart Family Leisure vs Legacy Billiards Family Leisure vs Home Depot Family Leisure vs Billiard Factory Family Leisure vs Coastal Pool & Game Room Ozone Billiards vs Pool Tables Ozone Billiards vs The Pool Table Store Ozone Billiards vs Walmart Ozone Billiards vs Legacy Billiards Ozone Billiards vs Home Depot Ozone Billiards vs Billiard Factory Ozone Billiards vs Coastal Pool & Game Room Pool Tables vs The Pool Table Store Pool Tables vs Walmart Pool Tables vs Legacy Billiards Pool Tables vs Home Depot Pool Tables vs Billiard Factory Pool Tables vs Coastal Pool & Game Room The Pool Table Store vs Walmart The Pool Table Store vs Legacy Billiards The Pool Table Store vs Home Depot The Pool Table Store vs Billiard Factory The Pool Table Store vs Coastal Pool & Game Room Walmart vs Legacy Billiards Walmart vs Home Depot Walmart vs Billiard Factory Walmart vs Coastal Pool & Game Room Legacy Billiards vs Home Depot Legacy Billiards vs Billiard Factory Legacy Billiards vs Coastal Pool & Game Room Home Depot vs Billiard Factory Home Depot vs Coastal Pool & Game Room Billiard Factory vs Coastal Pool & Game Room
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