What is the Best Remote Control Toy Store? When you're in the market for remote control toys, you're entering a world that spans from children's first RC experiences to serious hobbyists building custom vehicles. Finding the right store can make all the difference in your satisfaction with both the shopping experience and your purchase.
Best Option
What began as a family hobby in 2002 has evolved into a standout remote control toy retailer with staying power. RC Superstore maintains its family-business roots while operating a thriving mail-order business from Faribault, Minnesota, offering everything from RC cars to airplanes.
A clean and uncluttered shopping experience
If you've ever struggled with cluttered, hard-to-navigate remote control toy retailer websites, you'll appreciate RC Superstore's straightforward layout. The website design prioritizes readability and ease of use, with clear product labeling and an uncluttered interface that won't leave you squinting at your screen. You'll find robust filtering and sorting capabilities that help narrow down exactly what you're looking for, and many products feature customer reviews to help inform your purchase decision. The shopping experience requires less clicking around compared to competitors, making it easier to find and compare products that interest you.
Navigation that makes sense
The main navigation bar breaks down into logical categories including cars and trucks, batteries and chargers, slot cars, boats, airplanes, and tools. Each category features detailed subcategories - for example, under RC Cars you'll find everything from ready-to-run vehicles to specific parts like wheels and tires. (And for the bargain hunters among us, there's even a Scratch & Dent section for discounted items.)
Price ranges for RC enthusiasts of every budget
While this remote control toy retailer doesn't carry drones, you'll find plenty of other options to satisfy your RC needs. Vehicle prices range from $120 for the LaTrax Rally 1/18 scale 4WD RTR RC rally car to an impressive $1,520 for the top-of-the-line Traxxas X-Maxx 8S monster truck combo. For the aviation enthusiasts among us, airplanes start at $119 for the E-Flite UMX Night Vapor and max out at $650 for the E-Flite Carbon-Z T-28 Trojan.
A parts department that puts some auto shops to shame
RC Superstore lives up to its name with an extensive selection of parts and accessories. Whether you need wheels, tires, bodies, paint, electric motors, or nitro engines, you'll find dedicated categories for each. Their comprehensive parts selection means you could potentially build your own RC from scratch - or at least keep your existing vehicles running smoothly with replacement components.
Free shipping on orders over $99
This remote control toy retailer offers free shipping on orders over $99 within the contiguous 48 states - pretty standard for the industry. Orders under that threshold ship for a flat rate of $7. While they aim to ship orders the next business day (same-day for expedited shipping if ordered before 11 AM Central), delivery typically takes 1-5 business days via USPS or FedEx Ground. The store offers some flexibility with shipping carriers and methods, though fuel, aerosol paints, and other chemicals may require specific shipping arrangements.
Returns and warranties that put you at ease
This remote control toy retailer keeps things straightforward with their return policy: you have 30 days from shipment to initiate a return, though you'll need to get it back to them within 15 days of approval. Most products come with manufacturer warranties, and the store will help direct you to the right channels if you need to make a warranty claim. (Always check that product manual - it's not just for show.)
A fair approach to returns (with some reasonable fine print)
While you'll need to cover return shipping costs yourself, there's no restocking fee for authorized returns - as long as items are returned new and unopened in their original packaging. If you've opened or used the item, you might face a restocking fee for the extra processing time, or your return could be rejected if not pre-authorized. (This might seem restrictive, but considering many RC toy stores don't allow you to return opened items at all, it's actually a perk.) The original shipping costs won't be refunded, and if you got free shipping initially, they'll deduct the actual shipping costs from your refund.
RC Superstore earns a solid "A" from the BBB
This remote control toy retailer maintains an "A" rating with the Better Business Bureau, demonstrating their commitment to customer satisfaction. (An "A+" BBB rating would be ideal, but an "A" is nothing to sneeze at in the RC world where several retailers carry an "F".) While third-party reviews are limited in number, the feedback that exists paints a picture of reliability. Customer testimonials highlight quick shipping, responsive customer service, and well-packaged items - with one buyer praising their prompt email responses about parts inquiries, and another complimenting the swift delivery of their high-end Traxxas X-Maxx purchase.
A reliable choice for RC enthusiasts, earning 5 out of 5 stars
With their 30-day return window (even for opened items), manufacturer warranty support, and free shipping on orders over $99, RC Superstore has built a business worthy of their "A" BBB rating. This remote control toy retailer hits the sweet spot between family-owned authenticity and professional service, making them our highest recommended choice for both RC newcomers and veterans alike.
Very Good
What began as a mom-and-pop operation in a Chico, California garage has grown into a formidable remote control toy retailer with two 50,000-square-foot locations serving RC enthusiasts worldwide. Founded in 2004 by software engineer Kendall Bennett and his customer service-savvy wife Kelly, AMain Hobbies stands out for its dedication to the RC racing community - they even operate Silver Dollar RC Raceway, a state-of-the-art outdoor track that hosted the prestigious 2013 IFMAR Worlds race event.
Navigation is not quite intuitive for explorative browsers
This remote control toy retailer's navigation system works best if you already know what you're looking for. While the main categories are comprehensive - covering everything from airplanes and boats to cars, trucks, drones, and helicopters - you'll need to drill down through specific subcategories to see actual products. (If you're hoping to casually browse and discover new RC toys, you might find yourself clicking more than you'd like.)
Parts and accessories are thoroughly organized, but reviews are sparse
You'll find an impressive array of parts and accessories organized into logical subcategories like batteries, electronics, maintenance, and tires/wheels. However, when exploring the "bestsellers" category under "Cars and trucks," we encountered pages of accessories, many with no customer reviews - which makes us question just how "best-selling" those items really are. For the best shopping experience, try filtering by brand name to find complete vehicles rather than parts. For ground vehicles, prices start at just $28 for a Nintendo-licensed Mario Kart mini RC car and climb to $230 for ready-to-run vehicles like the Losi 1/16 Chevelle drag car (though you'll find even pricier premium kits elsewhere on the site).
Remote control toy retailer's price range spans from budget to premium
Shopping for drones was a bit easier - we discovered the "ready-to-fly" category, where there were just 3 options from the same brand, ranging from $759 for the entry-level DJI Mini 3 Pro up to $2,200 for the premium DJI Mavic 3 Fly More Combo.
This is definitely not your average toy store
While AMain Hobbies does offer some kid-friendly options, this remote control toy retailer clearly caters to serious hobbyists. Their extensive parts and accessories sections, racing track facilities, and focus on high-end brands suggest they're primarily serving experienced RC enthusiasts who know exactly what they're looking for.
Free shipping kicks in at $99 for most orders
AMain Hobbies offers free shipping on most orders over $99 within the contiguous United States. If you're not quite at the free shipping threshold, you can take advantage of their $2.99 flat rate shipping on eligible smaller items like parts and accessories. For everything else, they offer "Super Saver Shipping" where AMain Hobbies covers a portion of the shipping cost (though they're a bit vague about exactly how much).
Delivery times vary based on your shipping method
Orders placed before 2 PM PST typically ship the same day, though you might experience delays during peak periods or holidays. Both free shipping and Super Saver Shipping orders can take up to 10 business days to arrive. If you're in a hurry, you can opt for express delivery options or add $3.99 rush processing to bump your order to the front of the line (and VIP Platinum members get this perk for free).
Security measures are in place for high-value orders
Given that remote control toy stores often deal in premium equipment, it's reassuring to see that orders over $400 automatically require a signature upon delivery. You can opt out of this requirement - unless your order contains hazardous materials or was paid via PayPal for over $750, in which case that signature is mandatory (better safe than sorry when it comes to your expensive RC investments).
Returns are hassle-free within 30 days
AMain Hobbies keeps things simple with their return policy - you have 30 days to return new and unused items for a full refund or store credit. While they technically can charge a 15% restocking fee for returns that require "exceptional labor" to process, they note this happens "very rarely" (which is reassuring, though we'd prefer if they were more specific about what qualifies as "exceptional").
Warranty coverage varies by manufacturer
Most manufacturers allow AMain Hobbies to process warranties in-house, though some prefer to handle claims directly. If you receive a defective item, you should contact customer service immediately. The catch? You'll need to cover return shipping costs yourself - a policy that's fairly standard among hobby retailers, though it would be nice to see them offer return labels at a discount if they're at fault for shipping a defective product. They also reserve the right to refuse returns if they determine the item isn't actually defective.
Some mixed reputation signals from this remote control toy retailer
While AMain Hobbies maintains an "A+" rating with the Better Business Bureau, their customer feedback tells a more complex story. On independent review sites, they average just 2.7 stars from fewer than 50 reviews (though it's worth noting that people are more likely to leave reviews when they're unhappy).
Customer experiences range from delight to frustration
Some customers praise this remote control toy store's speedy shipping from dual warehouses and competitive prices on replacement parts. On the other hand, some customers report delayed orders and challenging customer service interactions. One reviewer shares, "Excellent service... just under 2 weeks for delivery to England," while another warns of "the worst customer service I've ever come across" after a two-week shipping delay. A few reviewers note that the company's service quality seems to have declined over the years, particularly regarding shipping times and warranty support.
A good RC retailer with some room for improvement
AMain Hobbies earns a high score from us. While this remote control toy retailer maintains good BBB standing and offers competitive prices with dual-warehouse shipping, inconsistent customer service and shipping delays give us a bit of pause. Shop here if they have what you want at an attractive price point, but don't be surprised if you need to follow up on delayed orders.
Average
Walmart is the quintessential big-box behemoth that needs little introduction (they even helped make "big-box" a household term). While the retail giant's overwhelming selection of over 1,000 RC products is a plus, you'll find the shopping experience lacks the specialized focus of dedicated hobby stores, with kids' toys and professional gear jumbled together in a way that can make finding exactly what you want feel like searching for a micro-drone in a toy chest.
Filtering tools help tame the chaos
While not a specialized remote control toy store, Walmart does provide robust filtering options to help narrow your search. You can filter by price, brand, fulfillment speed, and even technical specifications like wireless technology type or camera resolution for drones. You'll find familiar toy brands like Hot Wheels, Tonka, and even hobby brands like DJI represented across categories, and customer reviews are available for individual products, giving you insight into real-world performance. However, the mixing of serious hobbyist gear with children's toys in search results means you'll need to use these filters strategically to find what you're actually looking for.
RC cars are limited to children's toys
Walmart's remote control toy pricing spans from budget to premium territory in their drone selection where you'll find everything from the $268 DJI Neo Mini to the $3,995 DJI Mavic 3 Cine Combo Quadcopter. When it comes to RC vehicles, however, the range is decidedly more modest - and clearly aimed at the toy market rather than RC hobbyists - starting at just $11 for a basic dinosaur-themed RC car and topping out at $145 for a Monster Jam Megalodon.
Returns are generous, if you can navigate the fine print
While most remote control toy retailers stick to a standard 30-day return window, Walmart offers a 90-day return period for most items purchased through their website or in stores. Consumer electronics get a shorter 30-day window, though - and items from third-party Marketplace sellers may have different policies entirely (which is where things get a bit messy). Shipping costs and options also vary by product and vendor, but you can often qualify for free shipping by adding more items to reach the minimum order threshold. Fortunately, we found no mention of restocking fees, and opened items can generally be returned as long as you have all the original packaging.
Customer sentiment is too broad to be meaningful
As one of the world's largest remote control toy retailers, Walmart's customer experience varies dramatically across its massive operation - making typical metrics like BBB ratings or review site averages less useful than they might be for specialty stores. While some shoppers praise the convenience and competitive pricing, others report frustration with the mixed marketplace model where different sellers handle different products (translation: your mileage may vary significantly). The sheer scale of Walmart's operation means you're essentially taking your chances when ordering RC toys - your experience will likely depend more on the specific product and seller than on Walmart itself.
A bargain-bin RC retailer that's more about convenience than quality
As a remote control toy retailer, Walmart offers impressive breadth but little depth - you'll find everything from $11 toy cars to $4,000 professional drones, but the selection skews heavily toward children's toys rather than hobby-grade equipment. While the 90-day return window and potential for free shipping are nice perks, the marketplace model means your experience can vary wildly depending on the seller. Feel free to shop here if you're buying basic RC toys for kids or already know exactly which DJI drone you want, but serious hobbyists should look elsewhere for both vehicles and parts.
Average
Founded in 2004 in Sandy, Utah, RC Planet began as a promising remote control toy retailer that now operates two distribution warehouses. At some point within the last several years, they were (somewhat covertly) acquired by AMain Hobbies, and now the original owners operate an RC toy store under a different name. With this acquisition, RC Planet may have inherited some of AMain's delivery challenges (worth noting if you're shopping for time-sensitive gifts). It may also have driven the prices up - less competition means they can charge you more.
Navigation is decent, but some products are hidden
You'll find the expected categories from any remote control toy retailer here - cars, trucks, helicopters, airplanes, boats, and all their associated parts and accessories. While RC Planet's navigation structure looks clean on the surface, with both main categories and popular subcategories like "Shop Monster Trucks" prominently displayed, we noticed a couple of things that could be improved. For example, while they carry RC boats here, you wouldn't know it from looking at the navigation bar or the featured categories on the home page. You'll have to use the search bar to bring those up - which makes us wonder what else might be hidden on this site.
Remote control vehicles run from $28 to $1,600
Looking for your first RC vehicle? At this remote control toy retailer, you can start with something basic like the $28 Mario Kart Mini Toad car (perfect for younger enthusiasts) or go all-in with their most expensive offering: the $1,600 Losi 5IVE-T 2.0 V2 gas-powered short course truck. For aircraft enthusiasts, planes range from $34 for a basic foam biplane kit to $370 for a smart trainer model. Unfortunately, while RC Planet lists drones, many popular models were out of stock during our review.
Parts, accessories, and DIY options abound
Whether you're maintaining an existing vehicle or building one from scratch, RC Planet offers a comprehensive selection of parts and accessories. Their intuitive parts finder and well-organized categories - including electronics, engines, tires, and maintenance supplies - make finding what you need straightforward (though using the search bar first might be your best bet).
Shipping costs depend on your order size
This remote control toy retailer offers free shipping on most orders over $99 within the contiguous United States. For smaller purchases, their "Super Saver Shipping" program promises to cover a portion of shipping costs - though like their sister company AMain Hobbies, they're frustratingly vague about exactly how much you'll save (and AMain customers have complained about unexpected shipping charges under their similar program).
Delivery speeds vary
Orders typically ship within 24-48 hours during business days, with both free and Super Saver shipping taking up to 10 business days for delivery. Need it faster? Add $3.99 rush processing to jump the line, or spring for express shipping options.
The returns window is standard, but shipping costs are on you
This remote control toy retailer gives you 30 days to return new and unused items for either a refund or store credit. While there's no explicit satisfaction guarantee, their policies seem relatively flexible - they even mention being willing to work with customers outside the standard return window (which is a refreshingly human touch). However, you'll need to cover return shipping costs yourself, and in "rare circumstances" they may charge a 15% restocking fee for returns requiring "exceptional" processing effort (though they don't specify what qualifies as "exceptional").
Warranty coverage depends on the manufacturer
Most product warranties are handled through the manufacturers, though RC Planet can often process claims in-house. If you receive a defective item, you should contact their customer service immediately. The length and terms of warranty coverage vary by product, so we'd strongly recommend checking the specific warranty terms for any big-ticket items before purchasing.
You won't find this remote control toy retailer at the BBB
RC Planet lacks a Better Business Bureau rating, which isn't necessarily a dealbreaker but does leave us with limited third-party verification of their business practices. On Trustpilot, they've garnered a concerning 2.3-star rating from over 3,000 reviews - though it's worth noting the most recent review is from 2023 (suggesting either decreased popularity or a shift in how they collect customer feedback). It's also possible that it's related to the acquisition by AMain, with a blended reputation for both retailers.
Customer experiences range from frustrating to potentially fraudulent
Those customer complaints from 2023 and earlier paint a troubling picture. Multiple customers report being double-charged for orders, while others describe receiving defective merchandise and hitting brick walls with customer service. One particularly concerning review details purchasing a $600 Kraton 6S that broke after minimal use, followed by an endless loop of unresponsive warranty service (suggesting serious issues with both quality control and after-sale support).
High employee turnover may explain the service issues
Long-time customers note a "revolving door" of new employees every few weeks, which could explain the inconsistent customer service experiences. When combined with reports of unanswered phones, unprocessed returns, and confusion over warranty claims, it suggests this remote control toy retailer may have been struggling with fundamental operational issues - a common pattern before small businesses are acquired by larger, impersonal corporations.
This remote control toy retailer could use a tune-up
With a concerning 2.3-star average rating on Trustpilot, reports of double-charging, defective merchandise, and a customer service department that's harder to reach than your RC drone stuck in a tree, RC Planet earns a "just okay" rating from us. While they do stock a wide selection of RC vehicles, the high employee turnover and frustrating warranty experiences suggest you might be better off purchasing your remote control toys from more established retailers - especially if you're planning to invest in higher-end models that might need service or support down the road.
Fair
Founded in 2012, Geekbuying has evolved from a customer-focused startup into a significant e-commerce player, operating as Hong Kong Geek Ecommerce Co., Ltd. While this remote control toy retailer boasts warehouses across Europe and America, what sets them apart isn't their RC selection - which is surprisingly limited - but rather their extensive global infrastructure that includes repair stations worldwide (though you might wonder if those repair stations see much RC traffic given their slim product offerings).
A cluttered interface with limited RC selection
Geekbuying's website interface feels a little overwhelming - the first thing you'll see is a barrage of promotional banners. The interface does offer basic filtering options, and you'll need them just to weed out the non-RC toy items like dancing cacti and remote cameras. The product listings are clearly labeled with prices and specifications, but overall, there's a greater focus on their broader electronics inventory than specifically on remote control toy products.
Limited RC selection with a modest price range
As we've mentioned already, Geekbuying's RC selection is sparse. Their drone category features just two products - both RC ERA C190 helicopters priced at $166 in different colors. The vehicle selection isn't much broader, with only 15 options ranging from the $70 WPL D42 drift van to the $251 MJX 10208 brushless high-speed RC car.
Minimal parts selection makes DIY projects unlikely
If you're hoping to build or modify your own RC vehicles, you'll want to look elsewhere. The parts section is limited to just two items: a set of FPV goggles for $112 and a single lithium battery option at $15 (not exactly a DIY enthusiast's paradise). For serious RC hobbyists, these slim pickings suggest you'd be better served by more specialized remote control toy stores.
Flexible shipping options, but details vary by location and order
Unlike some remote control toy retailers that prominently display their shipping thresholds, Geekbuying's shipping costs and delivery timelines vary significantly based on your location and chosen shipping method. Delivery can take anywhere from 2-5 business days for Priority Line shipping from local warehouses in the US, UK, and Japan, up to 30-50 days for standard airmail worldwide. Order processing typically takes 2-7 business days, though orders from overseas warehouses process faster at 1-2 business days.
Multiple warehouses worldwide but prepare for some complexities
With warehouses in Spain, Germany, Italy, Poland, and the US - plus facilities in Hong Kong and China - this remote control toy store offers duty-free fast shipping from their local warehouses with 48-hour dispatch times (though "fast" is relative when processing time can take up to a week). Specific shipping costs aren't publicly listed and instead become visible only at checkout, where they're calculated based on factors including weight, origin, destination, and shipping method.
Prepare to pay return shipping
You can return items within 7-14 days if you're simply unsatisfied with your purchase, as long as the product remains in brand new condition. While this window is shorter than many retailers' standard 30-day policy, you can still get a refund even after opening the box - though you'll need to cover return shipping costs yourself.
Warranty coverage exists but comes with significant limitations
Most products include a one-year repair warranty, but don't celebrate just yet - it starts from the delivery date and excludes RC quadcopters entirely. Plus, you'll need to pay to ship items back for repairs, though Geekbuying covers the return shipping after fixes are complete. If you receive a dead-on-arrival item, you have just 7 days to report it, so test your purchases promptly.
No BBB listing, but impressive customer ratings elsewhere
While this remote control toy store lacks a Better Business Bureau presence (due to being based outside the US), they've accumulated an impressive 4.3-star average rating from over 16,000 independently verified reviews - though keep in mind these scores reflect products across their entire range, not just RC vehicles.
Customer experiences range from stellar service to security concerns
Geekbuyer's customers frequently praise their customer service team for being "quick to respond" and "very kind and helpful." However, be aware you might encounter friction with the company's identity verification process - one RC car buyer initially balked at requests for ID and credit card information, though they later updated their review to praise the "very fast shipping from Poland" once their order was manually approved. Such verification requests may feel intrusive, but they're increasingly common among international retailers trying to prevent fraud. It's something to be aware of when you purchase from a company not based in the US.
Geekbuying earns 3 out of 5 with some notable pros and cons
While their 4.3-star customer rating and responsive service team are impressive, we can't fully endorse Geekbuying without reservations. This international retailer offers decent prices and surprisingly fast shipping from European warehouses, but the potential for ID verification requirements and limited 7-14 day return window might give pause to casual shoppers. Consider them for birthday or holiday RC toy purchases for kids if you're comfortable with identity verification and potentially paying return shipping - but more serious hobbyists might want to stick with dedicated US-based RC retailers for better warranty coverage and easier returns.
Subpar
Based in Huntington Beach, California, RC Visions is a remote control toy retailer with a brick-and-mortar presence that's built a reputation for exceptional in-store customer service - though their online experience leaves much to be desired. (If you're hoping to browse their selection from home, prepare for a frustrating experience: their website is plagued with out-of-stock items and no way to filter them out, while their social media has been dormant since August 2024.)
Looks good on the surface...
At first glance, this remote control toy retailer's website appears sleek and user-friendly, with clear product categories for cars & trucks, airplanes, boats, helicopters, and drones. Many individual products feature customer reviews - but that's where the good news ends. (If you're hoping to actually make a purchase, prepare to be disappointed.)
... but it's all a mirage
Want to browse only items you can actually buy? You're out of luck. There's no way to filter out the overwhelming number of out-of-stock products, which means you'll spend most of your time clicking on enticing "Save $40!" offers only to find you can't add items to your cart. Despite claims of "backorders now available!", sold-out listings only offer a "notify me when available" button - leaving you in an endless loop of window shopping.
Hardly any drones
Looking for a drone from this remote control toy retailer? Your options are severely limited. Of all the listings we clicked on, only two models were in stock during our visit: the entry-level Traxxas LaTrax Alias Ready-To-Fly Micro Quadcopter at $130 and the IronQuad Tyro GPS at $150. (And with just one LaTrax left in stock, your choices might be even more limited by the time you read this.)
Vehicle variety spans the spectrum - if you can find them
The price range for RC vehicles is impressively wide, starting at $50 for a Kyosho Mini-Z RWD ReadySet and reaching up to $1,100 for an ARRMA OUTCAST 4X4 stunt truck. But don't get too excited - both of these models, like most of the inventory, showed just one unit in stock. (And the budget-friendly Kyosho didn't even have a product photo, which doesn't inspire confidence.) While RC Visions does technically sell parts and accessories, you'll face the same challenge of finding any that aren't sold out.
Free shipping on orders between $130 and $300
How much will shipping set you back at this remote control toy retailer? That's a surprisingly difficult question to answer. Based on a couple of carts we tested, free shipping kicks in somewhere between $130 and $300 - but the exact threshold isn't published anywhere on their website. (And if you're hoping their shipping policy would clear things up, you'll be disappointed - it only states that costs are "calculated during checkout based on weight, dimensions and destination.")
Standard shipping times are pretty standard
Once your RC toys actually ship out, you can expect them to arrive within 2-7 days for domestic orders. The good news is that most orders are dispatched within two business days. (Though with so many items perpetually out of stock at this remote control toy store, getting to the "shipping" stage might be your biggest hurdle.)
Returns are stricter than most remote control toy retailers
You have just 7 days to initiate a return with RC Visions - significantly shorter than the industry-standard 30 days. Even more limiting, products must be completely unopened and in their original packaging to qualify for a return. (This is quite restrictive for a remote control toy store, where you'd typically want to inspect your purchase.)
Expect to pay for return shipping
Unless RC Visions made a mistake with your order (like shipping the wrong item), you'll need to cover return shipping costs yourself. When your return is accepted, you'll receive store credit rather than a refund to your original payment method. There's no mention of a satisfaction guarantee or product warranties in their policies.
Some major items can't be returned at all
Be absolutely certain before purchasing electronics (including chargers, motors, and speed controllers), batteries, or any vehicles - these items are explicitly listed as non-returnable with all sales being final. (For a store specializing in RC vehicles, this "no returns on vehicles" policy is particularly concerning.)
In-store experience shines
While RC Visions isn't listed with the Better Business Bureau, this remote control toy retailer maintains a respectable 4.4-star average on Google Reviews for their brick-and-mortar location in Huntington Beach. In-store experiences are overwhelmingly positive, with customers praising the knowledgeable staff. One reviewer shared how "these guys took the time to inform me... and set me up on a simulator so I would not invest into something and get disappointed" - exactly the kind of guidance you'd hope for from a specialty RC store.
Apparently no online support
However, the online shopping experience tells a different story, as you might have surmised from the maintenance of their online catalog. Multiple shoppers report frustrating experiences with customer service, including ignored emails and shipping issues. One customer's particularly telling review notes: "Be warned, their online customer support is terrible and simply non-existent... I wrote twice to them without so much as a reply." Another customer who paid for next-day shipping was left waiting after delayed processing: "UPS didn't receive the package until 6pm on Friday... It's now Saturday so next day air won't be here until Monday." Another cause for concern: we visited RC Visions' Instagram and Facebook pages and found no activity since August 2024, when they announced that they would no longer be open on weekends.
We recommend shopping elsewhere
RC Visions is a remote control toy retailer with a split personality: their brick-and-mortar store in Huntington Beach offers expert staff and hands-on guidance, but their online operation falls short with unresponsive customer service, shipping delays, and extremely restrictive return policies (no returns on vehicles? Really?). We can only recommend shopping here if you live near their physical location and plan to make your purchase in person. For everyone else looking to buy RC toys online, you'll want to steer clear - their combination of non-existent support, restrictive policies, and concerning customer feedback suggests you'd be better off with a different retailer.
Subpar
After 25 years in the RC industry, Hobbyzone has carved out their niche as an aircraft-focused retailer - though they do sell ground vehicles too. What sets them apart? Their exclusive distribution of the Arrows RC brand, launched in 2019, which promises high-quality planes at accessible price points. However, this brand is under the wing of an investment company with a questionable track record, which tempers our recommendation.
Navigation is "plane" and simple
This remote control toy retailer keeps their main navigation straightforward with four primary categories: home, RC airplanes, all brands, and RC cars and trucks. While planes seem to be their specialty, you might find yourself reaching for the search bar to locate other items like boats, motorcycles, or drones that aren't prominently featured in the main menu.
Good subcategory organization
Drilling down into specific categories reveals a well-organized structure. The RC planes section offers intuitive filters like "Beginner RC Planes," "RC EDF Jets," and completion levels such as Ready-To-Fly (RTF) and Plug-N-Play (PNP). The car section, while smaller, provides practical categorization by type (rock crawlers, off-road trucks) and scale (from 1/64 to 1/6). (Though we can't help but notice their heart is in the air - even clicking "all brands" predominantly shows aircraft manufacturers.)
Looking for something affordable or ready to splurge?
This remote control toy retailer's airplane selection ranges from the budget-friendly VOLANTEXRC P-51D Mustang at $60 to the feature-packed Arrows Bigfoot at $300. When it comes to vehicles, you'll find RC cars starting at $90 for a ROCHOBBY Kubelwagen, climbing all the way up to $1,200 for the impressive Axial SCX6 Jeep JLU Wrangler. (Though notably, their entry-level car prices start higher than some competitors who offer options around $50.)
Parts and pieces aplenty
You'll find a decent selection of parts and accessories here, particularly for popular brands like Arrows, FMS, and E-flite planes, as well as FMS and EAZYRC cars. However, you might need to rely on the search bar to locate specific components - they're not prominently featured in the main navigation. (And given their aircraft-centric focus, you'll find the richest selection of parts for things that fly rather than roll.)
Get free shipping with orders over $99
This remote control toy retailer offers free standard shipping on orders totaling $99 or more. For orders under that threshold, you'll pay a flat rate of $9.99 for standard shipping. Be aware that some oversized items may incur additional charges - they're upfront about this being necessary to keep their overall shipping costs down.
Delivery times are reasonable but not rapid
Whether you opt for free or paid shipping, expect your order to arrive within 3-7 business days. The company partners with FedEx and USPS to deliver to the contiguous United States, though they exclude Hawaii, Alaska, Puerto Rico, and the Virgin Islands. Planning to ship internationally? You're limited to their smaller RC cars - specifically their 1/64, 1/24, 1/18, and 1/12 scale RC vehicles.
Returns are possible, but there are some hoops to jump through
This remote control toy retailer gives you 30 days to return items, but only if they're new, unused, and unopened. Before sending anything back, you'll need to email them for approval and instructions. Expect to pay a 15% restocking fee, and you're responsible for return shipping costs - though you can request their prepaid label if retail shipping rates are too steep.
A 90-day warranty provides some peace of mind
While opened items generally aren't eligible for returns, you do get a 90-day warranty covering defects in materials and workmanship. If something goes wrong, they'll repair or replace your item free of charge - but normal wear and tear, accidents, and improper use aren't covered. (In other words, if your RC car stops working because of a manufacturing defect, you're covered, but if it stops working because you drove it into a pool, you're out of luck.)
This remote control toy retailer has a concerning "F" rating from the BBB
Hobbyzone's parent company, Horizon Hobby LLC, has earned an "F" rating from the Better Business Bureau due to 119 filed complaints and, more concerningly, failing to respond to 30 of them. This matches their dismal 1.3-star average rating from 360 reviews on independent review sites.
Customer experiences paint a picture of shipping chaos and poor service
While the company promises 30-day returns and warranty coverage, shoppers report significant issues getting any response from customer service. One frustrated buyer wrote: "I sent three emails over the course of a week and not a single response. Meanwhile my 30 day return window was quickly drying up." Multiple reviewers mention unexpected shipping from China despite being told items were in US warehouses, and others received obviously returned or defective merchandise - with no recourse when they tried to contact the company.
The gap between promises and reality is stark
For a remote control toy store that claims to be "your trusted RC Hobby online store" with 25 years of experience, the overwhelmingly negative feedback for Hobbyzone suggests otherwise. Customers report everything from mysterious triple-charges ("I noticed I was billed for (3) planes") to defective products ("sent with bad vector stabilization") to complete radio silence when issues arise.
Not your first choice
This remote control toy retailer earns a lower score from us, and we'd recommend looking elsewhere first. While Hobbyzone's aircraft selection - particularly their exclusive Arrows RC line - might interest dedicated plane enthusiasts, their "F" rating from the BBB and consistently poor customer service reviews are major red flags. With countless reports of shipping delays, unresponsive support, and defective products, we're afraid Hobbyzone's reputation has taken a nosedive.
Weak
In its heyday, Tower was renowned for pioneering customer service innovations, including being the first in the industry to offer toll-free ordering, and their legendary catalog was often called "the Sears catalog of the RC world." That was before hitting turbulent times in 2018 - when Horizon Hobby acquired the brand through bankruptcy proceedings. While the website maintains its familiar look, it's now essentially Horizon Hobby's marketplace (which explains why you won't find certain popular competitor brands like Traxxas).
Easy-to-navigate categories
Tower Hobbies offers an intuitive shopping experience with clearly organized main categories including cars and trucks, airplanes, boats, helicopters, and trains. The navigation feels natural, with helpful subcategories that let you browse by completion level (ready-to-run, bind-n-drive, roller kits), power plant type, and more. (And yes, if you're wondering whether you can build your own RC vehicle from scratch here, the extensive parts and accessories sections suggest you absolutely can.)
Standard shopping tools
You'll find both filtering and sorting capabilities to help narrow down your search results - particularly useful when browsing through their extensive vehicle collections with hundreds of products. The product descriptions and specifications are clearly labeled and easy to read, making it straightforward to compare different models and understand what you're buying. Individual product listings do include customer reviews, though you may want to seek additional opinions from independent sources - we suspect Tower Hobbies may be hiding negative reviews from their site, based on customer complaints we found elsewhere. More on that later.
Your vehicle options run from budget-friendly to big spender
If you're shopping for remote control vehicles at Tower Hobbies, you'll find quite a range to choose from. The most affordable ready-to-run car is the 1/28 Toyota Trueno AE86 2WD on-road Mini-Z at $50, while the premium 1/6 SCX6 Trail Honcho 4x4 Rock Crawler sits at the other end of the price spectrum at $1,200.
Looking for drones? Look elsewhere
While Tower Hobbies' drone category exists, it's primarily focused on replacement parts like batteries and propellers rather than complete aircraft. If you're specifically hunting for a new ready-to-fly drone, you might want to check out dedicated drone retailers instead.
Shipping costs and minimums for this remote control toy retailer
You'll get free standard ground shipping on orders over $99 for regular customers, or $75 if you join their Super Saver Club. Without meeting these minimums, standard shipping runs $4.99, while ground shipping costs $6.99. (Not bad, but we've seen better deals from other hobby retailers.)
Delivery timelines are typical, but with caveats
Standard ground shipping takes 3-10 days to most US locations. If you need it faster, one-day ($74.99) and two-day ($39.99) air options are available for orders placed before noon Central Time - but watch out for restrictions on hazardous items like batteries and fuel.
Returns are relatively standard, but read the fine print
You have 30 days to return items to this remote control toy retailer, and there's no restocking fee for qualified returns. However, the catch is that items must be completely unused and in their original packaging - even installing radio parts or running fuel through an engine counts as "used." (Not exactly customer-friendly for a hobby that often requires testing.) The company also won't cover your return shipping costs, and you can't send items back Collect on Delivery. While manufacturers' warranties are available, you'll need to contact either the manufacturer directly or submit a request through Tower Hobbies' contact form.
Reputation has hit rock bottom
Tower Hobbies has earned an "F" rating from the Better Business Bureau - a failing grade driven by their failure to respond to 10 complaints and a total of 20 complaints filed against the business. If you're considering shopping at this remote control toy store, this should raise some serious red flags.
Customer experiences paint a grim picture of decline
A staggering 62% of shopper reviews on independent consumer websites are one-star ratings, with customers consistently reporting missing packages, non-existent customer service, and refund nightmares. What's more, long-time customers on dedicated RC hobbyist forums note a sharp decline in service quality since Horizon Hobby acquired the company.
Recent customer service issues are deeply concerning
What can you expect if you decide to shop at Tower Hobbies? It isn't pretty. Buyers report waiting weeks for orders that show as "shipped" but lack tracking numbers, endless loops of unanswered support tickets, and chat representatives who disconnect mid-conversation. One customer's experience sums it up perfectly: after waiting two months for a refund on an item that never arrived, they were met with repeated promises of "follow-ups" that never materialized. Even the Super Saver Club membership program has drawn criticism, with points being withheld until all items in split shipments arrive - if they arrive at all.
Steer clear - you'd likely regret the purchase
With an "F" rating from the Better Business Bureau, a customer service department that's practically gone AWOL, and a disturbing pattern of vanishing packages and refund runarounds, Tower Hobbies earns a dismal score. This once-respected name in RC hobbies has deteriorated severely since its acquisition by Horizon Hobby. Even if you spot a tempting deal, we strongly recommend shopping elsewhere, as the risk of lost money and endless customer service headaches isn't worth any potential savings. Consider buying from one of our higher-ranked stores instead.
Weak
Since opening its doors in 1985, Horizon Hobby has grown from humble beginnings to become a leading remote control toy retailer in the US. While the company has an impressively wide selection - offering everything from $50 mini cars to $4,000 turbine jets - recent customer experiences suggest this RC giant might be expanding faster than its customer service infrastructure can handle. (And when it comes to RC vehicles, reliable support is kind of important, wouldn't you say?)
Skillful organization
When you visit Horizon Hobby, you'll find a thoughtfully organized selection of RC vehicles divided into intuitive categories like Cars & Trucks, Motorcycles, Aircraft (including planes and helicopters - but no drones here), and Boats. And, if you're the kind of person who likes to tinker, you'll appreciate their dedicated Parts Finder section.
Ready to run or ready to build
Whether you're looking for Ready-To-Run vehicles or prefer to build from scratch with Kit options, the site makes it clear what you're getting. Each product category offers multiple subcategories based on assembly level required, running speeds, and other relevant specifications - making it easier to find exactly what matches your RC ambitions. We found their skill-level categorization system particularly helpful, which helps ensure you don't accidentally buy something too advanced - or too basic - for your RC abilities.
Vehicle prices for every budget
Looking for an RC car or truck? At Horizon Hobby, you'll find options ranging from the budget-friendly 1/28 Initial D Toyota Sprinter Trueno AE86 at $50 to the high-end 1/5 5IVE-T 2.0 V2 4X4 BND Gas Short Course Truck at $1,600. (That's quite a price range - but then again, so is the size difference.) When it comes to aircraft, prices start at a reasonable $100 for the Duet S 2 RTF and climb all the way up to an eye-watering $3,900 for the Aermacchi MB-339 turbine jet.
Standard shipping is fairly basic
Horizon Hobby charges $6.99 for FedEx Ground shipping on orders under $99 to the contiguous US. If you spend more than $99, shipping is free - though RC Club Elite members get free 2-day shipping regardless of order size.
Some shipping restrictions apply
Be aware that oversized packages won't qualify for expedited shipping options, and items containing lithium batteries or other hazardous materials can only ship via ground methods. Delivery times aren't guaranteed, and if you're shopping from Canada, expect additional fees ranging from $15 to $80 depending on your chosen shipping speed. (And don't forget those pesky customs delays - Horizon Hobby certainly won't take responsibility for them.)
Standard return window, but strict parameters
Horizon Hobby offers a 30-day return window for new and unused products purchased directly from their website. However, the emphasis here is on "unused" - items must be in their original packaging with all parts and accessories included. Opened items generally can't be returned. You'll be responsible for both the original and return shipping costs unless Horizon Hobby shipped you the wrong item.
An "F" grade from the BBB should raise eyebrows
This remote control toy retailer has earned an "F" rating from the Better Business Bureau, largely due to their failure to respond to 30 customer complaints. With 119 total complaints filed against them, Horizon Hobby's standing with the BBB is concerning, to say the least.
Customer reviews paint a picture of frustration
If you're hoping the BBB rating is just a fluke, think again. A staggering 57% of Horizon Hobby's reviews on Trustpilot are one-star ratings, with shoppers repeatedly citing terrible customer service experiences. One customer spent an hour on hold and had no resolution to show for it in the end.
Communication breakdowns and support dead ends
Recent customer experiences with this remote control toy store have been particularly troubling. Multiple reviewers report being unable to reach technical support by phone, encountering non-functional chat systems, and facing extensive delays for replacement parts. One customer's tale of a defective servo in a new plane - which led to an $80 aircraft stuck in a tree - ended with support refusing to honor the warranty. Another customer's saga involves mysterious duplicate charges and a customer service representative who claimed they'd "get in trouble" for following up on a refund request. (Yikes.)
This remote control toy retailer is a flight risk
With an "F" rating from the BBB, a majority of one-star reviews, and horror stories about unresponsive customer service, Horizon Hobby earns a dismal rating from us. Between the strict return policy, warranty disputes, and widespread complaints about unreachable support, we can't recommend shopping here - even if you're an experienced RC enthusiast.
Poor
Founded in 2004, HobbyTron markets itself as a "magical portal where children find everything they need to dream" - though their most distinctive characteristic might be their bizarrely monotone celebrity endorsement videos featuring the likes of Kendall Jenner and Kim Kardashian demonstrating toys (because nothing says "magical childhood dreams" quite like unenthusiastic celebrity product demos).
A basic but buggy shopping experience
HobbyTron offers straightforward navigation through categories like drones, flying figures, RC cars, and RC helicopters. While you can filter and sort products, the functionality is finicky - you'll often need to reload the page just to change sorting options, which makes for a frustrating experience when you're trying to compare prices.
Limited selection with questionable reviews
The product selection at HobbyTron is surprisingly small, with just 9 cars, 10 drones, 22 RC helicopters, and 28 "flying figures" - mostly Marvel characters with propellers awkwardly attached to their heads. While customer reviews are present, they're difficult to trust - we found 5-star reviews complaining about never receiving products, which makes it seem like it was only allowed on the website by mistake. (Some online retailers only publish 4- and 5-star reviews, and systematically remove anything lower.)
RC cars starting at $10
This remote control toy retailer's drones span from $25 for a Marvel Captain America motion-sensing model to $60 for a Marvel-licensed Deadpool drone. RC cars show a similar spread, starting at $10 for a basic Lamborghini Aventador and topping out at $100 for a Bugatti Chiron 1:10 scale model (making it the most expensive item we found across all categories).
A toy store, not a hobbyist heaven
Looking for parts, accessories, or the ability to build your own RC vehicle? Despite HobbyTron's name, you won't find them here. The selection focuses entirely on pre-built toys (and rather basic ones at that) - which makes sense given their stated mission of catering to "lil' dreamers" (though we'd argue even kids deserve better-quality options).
Free shipping on orders over... ?
HobbyTron's shipping policies are inconsistent - they advertise free shipping at both $75 and $100 minimum orders (pick a lane, folks). For orders under the threshold, you'll pay an unspecified shipping fee that's only revealed at checkout, with delivery promised in 4-7 business days via UPS. Currently shipping only within the US, HobbyTron will send multiple items from the same order in separate boxes if needed. You'll get tracking information by email once your order ships - assuming it actually does, given the concerning number of customer complaints about undelivered orders. We'll get into those later.
A warranty more like a warning
This remote control toy retailer offers a "45-Day True Warranty" that sounds better than it is. While they'll replace items with manufacturing defects within 45 days of purchase, the fine print excludes lost, crashed, repaired, or modified items - which, for a store selling remote control vehicles, feels like they're expecting things to go wrong (and washing their hands of responsibility when they do).
Returns process can take 6 weeks
Before returning anything, you'll need to email for an RMA number and wait 8-10 business days just for a response. Once approved, you have 30 days to return the item with all original packaging and manuals intact. Then settle in for another 2-3 weeks of processing time - or up to 6 weeks during holidays (perhaps they're using their remote control toys to move packages around the warehouse?).
No refunds on open items
Want a refund? Keep that box sealed. You have 30 days from receipt to return unopened, unused items, but you'll pay return shipping and face a steep 20% restocking fee. Opened items are only eligible for replacement under the warranty program, and even then, if your exact item isn't available, they'll send you what they consider a "comparable" item (their definition of comparable might not match yours).
An "F" rating from the BBB
This remote control toy retailer has earned an "F" rating from the Better Business Bureau, primarily due to their failure to respond to 30 complaints and leaving 2 additional complaints unresolved. Out of 119 total BBB complaints, this pattern of non-responsiveness paints a concerning picture of their customer service priorities (or lack thereof).
Customers are frustrated
While you'll find 5-star reviews on HobbyTron's individual product listings (where they can control the narrative), customer reviews found on third-party review sites are more troubling, with a staggering 39% of reviews being one-star ratings. The complaints follow a consistent theme: undelivered orders, defective products with no support response, and excessive shipping charges. One customer's experience perfectly captures the frustration: after their 4-foot crane arrived defective, they spent three weeks attempting to contact the company, only to encounter full voicemail boxes and radio silence. Another customer reported being forced to pay for rush shipping they hadn't requested, yet their order still didn't arrive within an expedited timeline.
A remote control toy retailer that's lost control
With an "F" rating from the BBB, a concerning 39% one-star review rate, and a warranty policy that seems designed to dodge responsibility, HobbyTron earns one of our lowest ratings. This remote control toy retailer's pattern of non-responsiveness to customer complaints, excessive shipping charges, and challenging return process makes them impossible to recommend - even for the most desperate holiday shopper (unless you enjoy the thrill of wondering whether your purchase will arrive, work, or ever see a response from customer service). Save yourself the headache and steer clear of this store entirely.
Continued from above...
When you're in the market for remote control toys, you're entering a world that spans from children's first RC experiences to serious hobbyists building custom vehicles. Finding the right store can make all the difference in your satisfaction with both the shopping experience and your purchase.
Remote control toy enthusiasts come from all walks of life. Parents might be looking for an affordable RC car to introduce their child to the hobby. Teenagers often seek more sophisticated models that offer better performance and customization options. Adult hobbyists might be searching for high-end vehicles and specialized parts to build or upgrade their collection. For example, a dad might want a basic $25 drone that's easy for his 10-year-old to fly, while a dedicated hobbyist might be willing to spend over $1,000 on a professional-grade RC monster truck.
The remote control toy store landscape varies significantly. Big-box retailers offer convenience and a wide selection ranging from $11 toy cars to $4,000 professional drones, but typically lack specialized knowledge and hobby-grade equipment. Family-owned specialty stores provide a more curated selection with expert guidance and comprehensive parts departments, making them ideal for both beginners and experienced enthusiasts. Online-only retailers can be hit-or-miss - some offer great selection and service, while others may leave you frustrated with undelivered orders and poor customer service.
When shopping for a remote control toy store online, consider these important factors:
Top Consumer Reviews has evaluated and ranked the best remote control toy stores available. We hope this helps you find the best RC toy store for your needs, whether you're buying your first remote control car or adding to your collection of high-performance vehicles. Have fun!
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