TomTop Review

Friday, July 18th

2025 Remote Control Toy Store Reviews

TomTop

• Prices from $13.34 to $899.90
• Carries drones and vehicles
• 45-day returns
• 1-year warranty

TomTop, established in June 2004, is an online shop offering a diverse range of products at competitive prices. Specializing in various daily-use articles, the shop provides a wide selection, including video games, computer, and mobile phone accessories, as well as fun toys like RC models & accessories. Since 2006, the shop has been recognized as a Gold supplier of Alibaba, earning a good reputation from customers and partners. However, some customers have left complaints about Alibaba as well, so it's not clear if this is a good endorsement or not.

Easy and modern UI

Navigating the extensive selection of RC toys on TomTop becomes a breeze with the convenient sorting options provided. To narrow down the choices and find the perfect remote control toy, customers can utilize the links located on the left side of the page, categorizing products into helpful groups such as robots, quadcopters, and more. Once on the main product page, customers can further refine their search by sorting items based on price, popularity, and other criteria. The only complaint we had about navigation was that not everything on the site was organized properly. For example, it was hard to find Drones as they were mixed in with other items on the RC vehicle page.

Plenty of drones to choose from

In order to compare the pricing at TomTop to other retailers in this review, we checked out the price ranges for drones, for general RC vehicles, the cheapest RC item in the store as well as the most expensive. To start with, it was pretty hard to find the drones. They were mixed in with all the other items and were hard to find even in a text search in the search bar. Finally, we found that the price range for the drones is from $24.99-$299.99. In terms of regular RC vehicles, there are plenty to choose from.

Good pricing on other RC toys

The vehicles range in price from $13.34-$899.90. This range also includes the least expensive (a $13.34 quad-copter) and the most expensive (a $899.90 remote control excavator) items at TomTop. In general, the costs are much lower here than at many other retailers, but given the concerns reflected by customers about the legitimacy of the company, the low prices might not be a benefit in this case.

Shipping could be slow

One benefit of shopping with TomTop is their shipping system. When you place an order with TomTop, they make sure to handle the payment, confirm the order, and send out the package super quickly. On average, they ship your order within 24 hours, which is faster than many other sites. However, as many of the options come from warehouses around the world, it may still take a long time to get to your location. Many of the items sold at TomTop are shipped from Chinese warehouses, which have notoriously long shipping times. For items shipped from within the US, the shortest shipping time you can expect is 2-5 days.

Returns within 45 days + 1 year warranty

At TomTop, all the products they sell are carefully checked to make sure they meet their high standards. If you're not happy with your purchase, you can return it within 45 days to get a refund or exchange for another item, but they don't cover the shipping cost for returns. Also, they've got you covered with a 1 Year Repair Warranty for most products on their website, so you can shop with confidence.

F-rating says to stay away

Despite offering attractive pricing, TomTop receives the lowest rating among all remote control toy retailers due to alarming customer feedback and complaints. Dissatisfied customers have used phrases like "scam" and "false advertising" to describe their unfortunate experiences, leading to the company receiving an "F" grade from the Better Business Bureau. Many shoppers reported receiving broken items and faced unsatisfactory responses from TomTop, which often suggested seeking local repairs instead of offering straightforward refunds. Additionally, the need to ship items back to China makes the return process cumbersome and expensive.

Keep looking for better RC

We never like to see the word "scam” in reviews from customers. Given the troubling factors, we strongly advise against purchasing remote control toys from TomTop. The unfortunate experiences shared by numerous customers indicate a high likelihood of encountering similar issues. Instead, opt for alternative retailers, where you can expect a significantly better customer experience and greater peace of mind.