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Whether you're just running errands around town or you're cruising along on your family road trip, having your car break down is an extremely frustrating event. It completely throws off your day and sometimes even leaves you in danger. Having a reliable Roadside Assistance plan takes a load off by having someone quickly come to your rescue and help you figure out the next steps to get your car back up and running.
Sometimes we don't think about unfortunate circumstances like a car breaking down until they happen and we are left without options. It's important to plan ahead and evaluate which of the many Roadside Assistance plans fit your circumstances so that you don't have to worry about unforeseen car troubles that will inevitably happen. Plans might include towing, jump-starts, fuel delivery, theft protection, lockouts, tire changes, and more.
Monday, May 23rd
Good Sam Roadside Assistance was established in 1984 and they provide impressive roadside assistance coverage to both automobiles and RV's. They are run by Good Sam Enterprises, a provider of membership clubs and subscription-based products targeted toward recreational vehicle owners and outdoor enthusiasts in the US. They also operate over 80 Camping World stores and RV.net, an RV retailer.
Wide coverage area
Good Sam's roadside assistance program promises to keep you and your family protected at a fraction of the cost that other Roadside Assistance providers do - citing AAA as an example of a company they can easily beat. If you live in the United States, Canada, Mexico, Puerto Rico, or the Virgin Islands, you can get Roadside Assistance coverage through Good Sam.
6 Roadside Assistance plans
There are 3 Roadside Assistance auto plans and 3 for RVs. The auto plans include Platinum Auto (regularly $99.95, on sale for $49.95), Platinum+ Auto (regularly $109.95, on sale for $54.95), and Platinum Complete Auto (regularly $179.95, on sale for $89.95). They all include coverage for vans, cars, pickups, and SUVs. There is no cap on towing mileage since they are willing to cover the cost to get to a service center "no matter if it's 5 or 500 miles away." Other services include changing flat tires, battery jumpstart, emergency fuel delivery (up to 5 gallons), and lockout assistance. In addition, everyone in the family is fully covered under one plan as long as the dependent children are under the age of 25.
Fully covered with Platinum Complete Plan
The Platinum+ service also covers motorcycles and sport trailers like boats, ATVs, snowmobile trailers, and more. The Platinum Complete Auto plan covers all of your owned vehicles under one plan. It ensures you'll get tire replacements if needed and wheel replacement and repair covered up to $500 per incident, with 2 incidents allowed yearly. If you become sick or injured while traveling, Emergency Travel & Medical Assistance Services will help with costs for things like evacuations, transportation after an emergency, repatriation services, vehicle return after a medical emergency and more up to $25,000 per qualifying event. An added perk to having a membership through Good Sam is the extra repair savings, rental car and hotel discounts you qualify for.
Up to 50% off plans
At the time of this review, Good Sam was offering a whopping 50% off their Roadside Assistance plans plus $25 bonus cash, making plans as low as $49.95/year for new members. We aren't sure how often they run major sales like this or if it's all a marketing strategy and the sale prices are the same as what you're charged year-round.
You can choose to cancel your Good Sam Roadside Assistance membership at any time, no questions asked. You'll be given a prorated refund of your dues, minus the cost of any Roadside Assistance services rendered to you.
Better than "Good" - they're the best
We like how Good Sam's website is laid out. It's easy to get thorough details about each Roadside Assistance plan. Their pricing and benefits are hard for other companies to compete with, so it's obvious why many people choose Good Sam for Roadside Assistance. Unlimited towing mileage, full family coverage, and multiple plans to choose from make Good Sam a great choice. They've earned an "A+" from the Better Business Bureau as well as our highest rating among Roadside Assistance providers.
Better World Club provides 24/7 Roadside Assistance for vehicles and bicycles in all 50 states as well as Canada. Eligible vehicles include all vehicles under 1-ton class, RVs, all types of noncommercial bicycles, motorcycles, scooters 50cc or larger, and most types of recreational vehicles. If you have a hybrid or an electric car, you'll get a 10% discount on your rates for every year you continue to be eco-driven.
3 membership options
There are three types of yearly membership you can get through BWC and you can call customer service to upgrade at any time. To initiate a membership, there is a $15 sign-up fee. Coverage begins 3 days after you sign up for a membership. The plans include:
Additional membership benefits
Every few weeks you'll also receive an email that allows you to save hundreds of dollars on select items like security cameras, electric toothbrushes, laptops, takeout and delivery, jewelry, and more.
AAA price match
Interestingly, BWC will price match AAA. AAA has different prices depending on the region you live in, so for areas where you might get a better deal through AAA, BWC will price match as long as it is not a promotional price.
45-minute response time
Staying in line with their commitment to conservation, you will not receive any physical materials once you sign up with Better World Club. In order to call for help, all you need is your member number and the 24/7 Roadside Assistance number found in your confirmation email. Once you reach out to BWC, their average response time is 45 minutes.
Cancel within 30 days for a full refund
If you cancel your membership with BWC within the first 30 days, they'll give you a full refund as long as you haven't used any of your service calls. After 30 days you'll get a prorated refund of unused membership dues less the value of services rendered since the date of your enrollment.
What makes Better World Club (BWC) stand out from their competitors is their green initiative. Since their company began 19 years ago, they've made it their mission to protect the environment as well as you and your family. They are the only certified B Corporation Roadside Assistance company. Certified B Corporations are a new kind of business that balances purpose and profit. They are legally required to consider the impact of their decisions on their workers, customers, suppliers, community, and the environment. Specifically, Better World Club is 100% carbon neutral and they donate to dozens of environmental causes. In addition, they have a solid "A" rating from the Better Business Bureau
Choose them for their mission
The big reason to choose Better World Club isn't because their benefits are so much better than their competitors, but it's because you want to get behind their mission as an environmentally-friendly company. We like the pricing and details about plans are more straightforward at BWC than through many of their competitors. If you like the idea of having Roadside Assistance through a B Corporation, this is the way to go.
Best Roadside Service is operated by Nation Motorclub Inc., out of Boca Raton, Florida. If you live in Arizona, Arkansas, California, Hawaii, Louisiana, Massachusetts, Nevada, Texas, Tennessee, or Washington, your services are provided by Nation Motorclub Inc., rather than Best Roadside Service. They have been in business for over 50 years and have helped over 15 million customers.
Responsive customer service
According to Best Roadside Service, they will answer calls 24/7 and the average emergency response time is 42 minutes. Their service representatives must have a minimum of 3 years experience before working at Best Roadside Service in order to give the best customer experience possible. They are able to serve you in English, Spanish, and French.
Generous towing mileage
There are vehicle plans, individual plans, motorcycle plans, and commercial and fleet coverage through Best Roadside Service. All plans come with up to 75 miles of towing, 3 gallons of free fuel delivery, $50 toward winching services, 24 hour lockout services, flat tire changing, and $100 toward lost keys.
Vehicle and individual plans
Vehicle plans stay with the car, motorcycle, or scooter, so regardless of who is driving, you'll be able to call in Roadside Assistance if the vehicle is registered with a plan. This costs $65 a year with additional savings as you add more vehicles (for example, 2 vehicles is $120 per year). It includes 6 emergency calls per vehicle. Individual plans follow the member no matter what passenger vehicle they're in and even if they aren't driving. This costs $84.95/year and you can add another person for less than $20. The individual plan allows for up to 4 service calls and couple/family plans allow 6 calls shared between members.
As with other Roadside Assistance companies, Best Roadside Service provides perks with your membership that go well beyond needing help if your car breaks down. Your membership also gives you discounts on dining at certain restaurants, discounted hotel reservations, savings on cruises, automotive and theme park discounts. Some major brands they are partnered with include Carnival Cruises, Disney, Hertz, Knott's Berry Farm, Universal Studios, Baskin Robbins, Wyndham Hotels, and more.
Harsh return policy
If for any reason you need a refund, Best Roadside Service will prorated refunds for full, unused months minus a $10 administrative fee. If you've used any of the services, no refunds will be given on your yearly fee. This refund is much more strict than what you'll find through most other Roadside Assistance companies.
Good option for small families
Overall, we believe Best Roadside Service is a decent option for Roadside Assistance. They include generous towing mileage and have a fast response time to emergency calls. Their refund policy is harsh and the cost for big families with multiple children and vehicles might be steep once you add up the cost, but for single people or couples with one or two cars, we recommend looking into Best Roadside Service.
CARCHEX started in 1999 and provides extended auto warranty coverage, vehicle inspections, and Roadside Assistance (for anyone in the US except Californians). They have been featured by national media outlets like PBS, NBC, Fox News, ABC, and CBS. They were also a 2011 finalist and 2012 award recipient of the BBB Greater Maryland's Torch Awards for Marketplace Excellence. They currently hold an "A+" rating from the Better Business Bureau.
Reliable, but lacks perks
There are over 45,000 service trucks across the United States and Canada in CARCHEX's network with an average response time of 30 minutes. Customers agree that CARCHEX is a reliable service with great customer service when you need them. The downside with a membership here is that it doesn't come with as many discounts for entertainment, lodging, rental cars, electronics, or other services. We also weren't able to find anything about coverage for motorcycles or RVs.
3 Roadside Assistance plans
CARCHEX has three Roadside Assistance plans and they are laid out clearly. There is a single vehicle, single vehicle premium, and unlimited vehicles plan. All of them include 24/7 emergency towing of 25 miles with no "out of pocket" expense, mechanical first aid, flat tire service, emergency battery service, lockout service, fuel delivery service, trip route mapping service, theft reward up to $500, and a mobile application. The differences between the plans include:
All plans have a 3-day waiting period before they can be used.
30 days to cancel
If you need to cancel your membership with CARCHEX, you can do it within 30 days to qualify for a full refund. If you cancel past the 30 day mark, you will receive a prorated refund. Be aware that you'll be automatically charged for a renewal unless you cancel your membership at the year mark.
Unfortunately, at the time of this review all three plans were out of stock and CARCHEX was not accepting new customers for Roadside Assistance. Because of this, they don't have as much information for customers as they normally would. The reason they've still earned a high rating from us is because CARCHEX is a professional, affordable, reliable company with good customer reviews and if they have spots open up to sign up for a Roadside Assistance plan, it's a good idea. Check back periodically to see if you're able to sign up if you are interested in CARCHEX.
Just hearing the word Allstate immediately triggers Dennis Haysbert's voice in our head saying, "Are you in good hands?" Or "That's Allstate's stand." Their commercials are memorable, that's for sure. Allstate has been in business for over 90 years offering an array of protection products like auto, home, life and other insurance. Some of their other brands include Esurance, Encompass, SquareTrade, and Answer Financial.
Purchase a plan or pay-per-use
Whether you need a tow, help with a flat tire, a jump start, or help getting back into your locked car, Allstate's Roadside Assistance plans can help (as long as you don't live in California). They have three types of service to fit your needs including plans or pay-per-use. The two plans include Roadside Advantage and Roadside Elite. They include:
Plans also come with additional benefits like flight deals, hotel bookings, savings on vacation packages, car buying services, discounted oil changes, movie tickets, spas, gym memberships, and more.
Emergency services have you covered
If you'd rather just pay for a tow truck from Allstate when you need it, that's an option too. The price of a tow begins at $119 for a 5-mile tow and is a one-time service. It doesn't require any kind of policy or for you to have auto insurance through Allstate. This is helpful for emergency situations where you didn't plan ahead to have a Roadside Assistance plan in place, but it is almost the same cost as a plan for a year minus all of the other benefits. If you have auto insurance through Allstate, you can add coverage for towing, tire changes, jump-starts, lockouts, and fuel delivery for as little as $25 per vehicle.
Allstate has an on-time arrival guarantee to ensure that your tow truck arrives promptly. If the service provider arrives more than 30 minutes after the estimated time of arrival, you will qualify for a 25% discount on your next year's membership dues.
Policies unclear on website
Some may need to cancel their Roadside Assistance policy for one reason or another. Unfortunately, the company does not make it easy to find out how to do this. According to customers, you can cancel your policy at any time and receive a prorated refund for services you didn't use. If you cancel within the first 30 days of signing up, you'll receive a full refund.
Heated events lead to heated reviews
Allstate Motor Club has a "B" rating from the Better Business Bureau because of 75 complaints made against the company. We noticed that Allstate did respond to all of the complaints, which is good. There are reports of long waits on hold with customer service, tow trucks not showing up, being billed for services they were not subscribed to, and more. Unfortunately, these types of complaints are common among all Roadside Assistance companies. When there are hiccups with services, people in dangerous and stressful situations are prone to be extremely upset when they don't get the help they need right away. This leads to a lot of angry reviews online.
Not for everyone
Some people may have questions about their towing mileage benefits or cancellation policy, or if they're able to get discounts on rental cars and other benefits offered by other major Roadside Assistance companies. We wish Allstate was more clear and detailed in their explanation of benefits online, but it may take calls to customer service to get all your specific questions answered. This might be a great service especially for those who already have auto insurance through Allstate, but it might not be everyone's first choice. Since they don't serve California residents or have fantastic reviews, it's a good idea to check out a higher-rated Roadside Assistance company.
Based out of New York, Auto Road Service has been in business since 1979 providing roadside assistance and automotive extended warranty coverage. They handle over 4 million roadside assistance calls annually and pride themselves on their customer service and professionalism. With a simple online request or a quick phone call, Auto Road Service can help you in a roadside emergency 24/7 if you live within the United States, Canada, or Mexico.
Auto Road Service is a sister company to Auto Advantage Inc. and The Warranty Center, two companies that offer auto insurance. Their website gives us more of a "we might steal your credit card information" vibe than a "call us if you're stranded on the side of the road and we will save you" vibe. Nevertheless, the sister company that runs Auto Road Service has an "A+" rating from the Better Business Bureau with all customers giving them a 5 out of 5 star rating for their services. As it turns out, one of the best things about the business is the CEO, Hal Moses, who has gained the loyalty of many customers who have nothing but great things to say about him.
There are two Roadside Assistance plans offered by Auto Road Service. Unfortunately their website is wordy and not straightforward, so it's not easy to get clear details on each plan. From what we can tell, there is a basic plan that gives a 35 mile towing allowance, battery jump, flat tire assistance, fuel delivery, vehicle winching, and lockout services. The premier long-distance plan is the second option and offers all the same things, but you get a 100 mile tow allowance. Both plans come with 3 roadside assistance membership claims per year. Once you sign up for a membership, there is a 72-hour processing period before it goes into effect.
Too many pricing options
Pricing isn't listed on their website unless you go to "Purchase Now" and begin the checkout process. There is a drop-down list of coverage options that include:
Call customer service for clarity
You are likely just as confused as we are about each of these plans and exactly what they entail. Luckily, when we reached out to customer service, they promptly answered, so we recommend giving them a call and getting more details on whichever tier of Roadside Assistance you're interested in and what it covers.
Overly specific refund policy
In the event that you call Auto Road Service and they are not able to reach you in your geographical area, the membership program offers a $100 reimbursement. If at any time you decide to cancel your policy with Auto Road Service, you can get a refund...sometimes. New monthly memberships and new annual or longer memberships need to be cancelled within 72 hours to be eligible for a full refund. If an annual or longer membership is cancelled within 30 days, but after the 72 hour period, you'll be refunded the annual fee minus one month's membership. After 30 days, nothing is refundable. Did you catch all that?
Has heart, but lacks organization
We feel like this is a small company run by great people who could use some help on the business policies and plans side of things to make things more clear for customers. Their Roadside Assistance plans are very basic and you also get some car rental discounts, travel discounts, and theme park discounts with your membership. If you like the prices and what customers have to say about Auto Road Service, give their customer service team a call and work out a policy with them that is right for you.
You've probably seen a AAA (American Automobile Association) auto insurance commercial or two. As it turns out, they also offer Roadside Assistance, home security, identity protection, notary services, and other types of auto services. They've been in business since 1902 and have over 61 million members who use their Roadside Assistance plans. While driving your own car or as a passenger with someone else, AAA says they protect you 24/7. Unfortunately, many customers would say otherwise and it has reflected poorly on the company's overall reputation online.
3 straightforward plans
When you reach AAA's website, the first step to finding coverage is providing your state and zip code. The membership cost for the Roadside Assistance plans will depend on where you live in the United States. There is about a $40 difference between each tier. There are three plans to choose from including:
In addition to the perks that come standard in the 3 plans outlined by AAA, anyone who signs up for the AAA Premier or AAA Plus plans also gets some emergency services coverage. Plus members get up to $750 per occurrence for trip interruption and up to $250 per occurrence for baggage coverage. Premier members can claim up to $25,000 for emergency medical transportation, $1,500 per occurrence for trip interruption, and up to $500 per occurrence for baggage coverage. For the nitty-gritty details of what counts as an "occurrence" we highly recommend reading through AAA's terms and conditions.
Call AAA anytime, anywhere
You can call AAA regardless of whether or not your car breaks down in the state you live in. They operate all throughout the United States and Canada. Once you sign up for their services, you need to wait 48 hours before you're able to access and use your Roadside Assistance benefits. You can reach AAA through their app, by phone, or online, but according to many customers, you can't be sure they'll actually show up for you. You're allowed up to 4 emergency roadside services per membership year.
7-day refund policy
If you select and pay for a Roadside Assistance plan from AAA and change your mind about it, you can get a full refund within 7 business days from enrollment. After those 7 days are up, you can still opt to cancel your membership for a prorated refund as long as no emergency services were utilized.
Great membership perks
No doubt AAA is one of the most well-known and widely used Roadside Assistance providers available. Their plans are straightforward but we are disappointed that despite their reputation, their plans include such low mileage towing options. In this area, it is hard for them to compete with some other big-name Roadside Assistance companies. However, they do have a lot of great membership perks like discounts on pet insurance, rental cars, home security, restaurants, electronics, glasses prescriptions, and more. You could easily save hundreds of dollars a year by taking advantage of all the perks that come with an AAA membership.
Poor customer satisfaction
The biggest shocker to us about AAA is that they receive an "F" rating from the Better Business Bureau because they haven't responded to over 75 complaints made about them. Many of these are not resolved and they have a long list of unhappy customers wanting compensation for services they feel they paid for and did not receive. Customer reports online all sing a similar song of anger toward the company being slow to pay out claims, tow trucks taking hours to show up or being cancelled altogether, difficulties with customer service, and more. It seems obvious that their services are going downhill, which is unfortunate. We recommend using a more reputable Roadside Assistance company to ensure your safety.
Paragon Motor Club operates throughout the United States and Canada. They are available 24/7 to send out one of their partners to tow your vehicle, fix a flat tire, help you unlock your car, or charge your battery. Unfortunately, Paragon doesn't offer much in-depth information about their background. They do say they've been helping customers for over 25 years, but we wish we knew more of their backstory or about the leadership of their company.
Website needs help
Paragon Motor Club has a long way to go to make themselves more appealing. Their website needs a makeover and the small text on each page makes it hard to easily find information you're looking for. There is a lot of repeat details and unnecessary information that makes Paragon Motor Club's website unfriendly for users. Initially we felt untrusting of this company just based on their aesthetic.
Classic and Advantage plans
The plan you choose through Paragon Motor Club depends on if you're looking for coverage for your car, truck, SUV, motorcycle, or RV/trailer. From there you can choose between a "classic" or "advantage" plan. The car, truck, SUV, and motorcycle classic plans all include 24 hour towing up to 15 miles per occurrence (100 miles for the advantage plan), $100 per occurrence for extricating and winching, flat tire assistance, vehicle fuel delivery, lockout service, battery service, and $50 toward minor mechanical adjustments ($100 with the advantage plan). The advantage plan also includes $1,000 per occurrence for trip interruption, and $1,000 for stolen vehicle interruption. You'll also get customized trip routing, travel discounts, and hotel and rental car savings.
Not available to Californians
To find the prices of the plans, you'll provide the state that you live in and Paragon Motor Club will show the costs for the different plan options. You can choose to pay monthly or annually. We noticed that none of the plans are available to those living in California. Classic Roadside Assistance for automobiles and motorcycles is $84.95/year and $99.95/year for the Advantage plan. The classic RVs, trucks, and trailers plan is $119.95/year and the Advantage plan is $149.95. Membership covers the primary member and one free associate member. Anyone else under the age of 21 can be added for a small (unlisted) fee.
Anytime you decide to cancel your membership with Paragon Motor Club, you can get a prorated refund for each full calendar month remaining in your membership period.
Vague and unimpressive
Benefits toward hotels, rental cars, entertainment, and travel are mentioned multiple times on Paragon's website in reference to membership perks. However, the actual discounts are not listed and it's unclear if they are very good or not. We are also disappointed by the lack of information about themselves that Paragon offers on their website. Although they have an "A+" rating from the Better Business Bureau, they don't have many customer reviews to back it up. In general, we don't see any reason to recommend choosing Paragon over our higher-rated Roadside Assistance providers.
Blink is named after the idea that "Anything can happen in the blink of an eye" and you need to be prepared. Blink is a mobile-based, on-demand Roadside Assistance service provider with one of the nation's largest networks covering 99.4% of zip codes. Their platform serves over 75 million drivers and they handle over 10 million events each year.
Blink's website is very simple, which is a breath of fresh air after seeing so many complicated websites from their competitors. However, we quickly realized that this website is too simple. We had a million and one questions about their services that could not be answered because there weren't enough details and no way to contact the company.
Vague pricing and services information
From what we see, their services include towing, jump-starts, tire changes, lockout services, winching and fuel delivery. Blink boasts that they don't have any hidden fees or membership requirements. The cost for Roadside Assistance is $65 and a tow is $99 and $5 after 5 miles. We aren't sure what the $65 covers or if there are any other benefits of using Blink.
No company policies listed
In addition to not providing enough information about the cost of services and what is included, there is no refund policy. Since Blink says they don't require memberships, there might not be anything to get refunded for unless you change your mind about the mysterious $65 Roadside Assistance cost. Since there is no way to reach customer service, there really is no way to clarify these important details.
Mobile app unavailable
When we tried to find the Blink app through the Apple Store and Google Play, it said it wasn't available at this time. We aren't sure if it is relaunching or if they are having a glitch. We would think their mobile app would be up and running since Blink tries to make it clear that they are not a newcomer or recent start-up, but "an established leader."
No customer feedback
If Blink was an established company, they would have company reviews or a rating from the Better Business Bureau. Unfortunately, they don't have either. The only way to try and get help from this company is to use their website, go to the example of the mobile application, and manually enter your zip code, select the issue you're facing, and view a price and estimated ETA. You provide your vehicle information and everything else the company needs to know to come to your rescue. You'll either be contacted by email or text if someone is available, but first you'll have to provide your credit card information.
Trust a higher-rated company
Since there is so little information available about this company, we don't feel comfortable recommending that you hand over your payment information to Blink in hopes that they show up. Because there are other more reputable companies available, it's best that you contact one of them for help instead.
You can customize your plans with additional add-ons like trip interruption coverage or even financial assistance with legal defense help if you get a speeding ticket. The cost for Roadside Assistance will depend on the plan you choose. Most plans allow for you to use your coverage regardless of who owns the car you're driving and you can easily get protection for the whole family.
When shopping for a Roadside Assistance provider, here are a few important things to consider:
TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers. We hope this information helps you choose the right company to take care of you and your family!
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