AAA Roadside Assistance Review

Wednesday, March 22nd

2023 Roadside Assistance Company Reviews

AAA Roadside Assistance

• 3 Roadside Assistance plans
• 24/7 Roadside Assistance
• Over 61 million members
• 7-day refund policy

You've probably seen a AAA (American Automobile Association) auto insurance commercial or two. As it turns out, they also offer Roadside Assistance, home security, identity protection, notary services, and other types of auto services. They've been in business since 1902 and have over 61 million members who use their Roadside Assistance plans. While driving your own car or as a passenger with someone else, AAA says they protect you 24/7. Unfortunately, many customers would say otherwise and it has reflected poorly on the company's overall reputation online.

3 straightforward plans

When you reach AAA's website, the first step to finding coverage is providing your state and zip code. The membership cost for the Roadside Assistance plans will depend on where you live in the United States. There is about a $40 difference between each tier. There are three plans to choose from including:

• AAA Classic
• 5 miles of towing
• Emergency fuel delivery
• Car battery service
• Locksmith reimbursement up to $50
• Passport photos at your local branch, movie ticket discounts, hotels, and more
• AAA Plus
• 100 miles of towing (includes motorcycles, RVs, and most trailers)
• Emergency fuel delivery
• Emergency fuel
• Car battery service
• Locksmith reimbursement up to $100
• Passport photos at your local branch, movie ticket discounts, hotels, and more
• AAA Premier
• 200 miles of towing (includes motorcycles, RVs, and most trailers)
• Emergency fuel delivery
• Car battery service
• Locksmith reimbursement up to $150
• Passport photos at your local branch, movie ticket discounts, hotels, and more

Emergency services

In addition to the perks that come standard in the 3 plans outlined by AAA, anyone who signs up for the AAA Premier or AAA Plus plans also gets some emergency services coverage. Plus members get up to $750 per occurrence for trip interruption and up to $250 per occurrence for baggage coverage. Premier members can claim up to $25,000 for emergency medical transportation, $1,500 per occurrence for trip interruption, and up to $500 per occurrence for baggage coverage. For the nitty-gritty details of what counts as an "occurrence" we highly recommend reading through AAA's terms and conditions.

Call AAA anytime, anywhere

You can call AAA regardless of whether or not your car breaks down in the state you live in. They operate all throughout the United States and Canada. Once you sign up for their services, you need to wait 48 hours before you're able to access and use your Roadside Assistance benefits. You can reach AAA through their app, by phone, or online, but according to many customers, you can't be sure they'll actually show up for you. You're allowed up to 4 emergency roadside services per membership year.

7-day refund policy

If you select and pay for a Roadside Assistance plan from AAA and change your mind about it, you can get a full refund within 7 business days from enrollment. After those 7 days are up, you can still opt to cancel your membership for a prorated refund as long as no emergency services were utilized.

Great membership perks

No doubt AAA is one of the most well-known and widely used Roadside Assistance providers available. Their plans are straightforward but we are disappointed that despite their reputation, their plans include such low mileage towing options. In this area, it is hard for them to compete with some other big-name Roadside Assistance companies. However, they do have a lot of great membership perks like discounts on pet insurance, rental cars, home security, restaurants, electronics, glasses prescriptions, and more. You could easily save hundreds of dollars a year by taking advantage of all the perks that come with an AAA membership.

Poor customer satisfaction

The biggest shocker to us about AAA is that they receive an "F" rating from the Better Business Bureau because they haven't responded to over 75 complaints made about them. Many of these are not resolved and they have a long list of unhappy customers wanting compensation for services they feel they paid for and did not receive. Customer reports online all sing a similar song of anger toward the company being slow to pay out claims, tow trucks taking hours to show up or being cancelled altogether, difficulties with customer service, and more. It seems obvious that their services are going downhill, which is unfortunate. We recommend using a more reputable Roadside Assistance company to ensure your safety.