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Friday, December 9th
Just hearing the word Allstate immediately triggers Dennis Haysbert's voice in our head saying, "Are you in good hands?" Or "That's Allstate's stand." Their commercials are memorable, that's for sure. Allstate has been in business for over 90 years offering an array of protection products like auto, home, life and other insurance. Some of their other brands include Esurance, Encompass, SquareTrade, and Answer Financial.
Purchase a plan or pay-per-use
Whether you need a tow, help with a flat tire, a jump start, or help getting back into your locked car, Allstate's Roadside Assistance plans can help (as long as you don't live in California). They have three types of service to fit your needs including plans or pay-per-use. The two plans include Roadside Advantage and Roadside Elite. They include:
Plans also come with additional benefits like flight deals, hotel bookings, savings on vacation packages, car buying services, discounted oil changes, movie tickets, spas, gym memberships, and more.
Emergency services have you covered
If you'd rather just pay for a tow truck from Allstate when you need it, that's an option too. The price of a tow begins at $119 for a 5-mile tow and is a one-time service. It doesn't require any kind of policy or for you to have auto insurance through Allstate. This is helpful for emergency situations where you didn't plan ahead to have a Roadside Assistance plan in place, but it is almost the same cost as a plan for a year minus all of the other benefits. If you have auto insurance through Allstate, you can add coverage for towing, tire changes, jump-starts, lockouts, and fuel delivery for as little as $25 per vehicle.
Allstate has an on-time arrival guarantee to ensure that your tow truck arrives promptly. If the service provider arrives more than 30 minutes after the estimated time of arrival, you will qualify for a 25% discount on your next year's membership dues.
Policies unclear on website
Some may need to cancel their Roadside Assistance policy for one reason or another. Unfortunately, the company does not make it easy to find out how to do this. According to customers, you can cancel your policy at any time and receive a prorated refund for services you didn't use. If you cancel within the first 30 days of signing up, you'll receive a full refund.
Heated events lead to heated reviews
Allstate Motor Club has a "B" rating from the Better Business Bureau because of 75 complaints made against the company. We noticed that Allstate did respond to all of the complaints, which is good. There are reports of long waits on hold with customer service, tow trucks not showing up, being billed for services they were not subscribed to, and more. Unfortunately, these types of complaints are common among all Roadside Assistance companies. When there are hiccups with services, people in dangerous and stressful situations are prone to be extremely upset when they don't get the help they need right away. This leads to a lot of angry reviews online.
Not for everyone
Some people may have questions about their towing mileage benefits or cancellation policy, or if they're able to get discounts on rental cars and other benefits offered by other major Roadside Assistance companies. We wish Allstate was more clear and detailed in their explanation of benefits online, but it may take calls to customer service to get all your specific questions answered. This might be a great service especially for those who already have auto insurance through Allstate, but it might not be everyone's first choice. Since they don't serve California residents or have fantastic reviews, it's a good idea to check out a higher-rated Roadside Assistance company.
Whether you're just running errands around town or you're cruising along on your family road trip, having your car break down is an extremely frustrating event. It completely throws off your day and sometimes even leaves you in danger. Having a reliable Roadside Assistance plan takes a load off by having someone quickly come to your rescue and help you figure out the next steps to get your car back up and running.
Sometimes we don't think about unfortunate circumstances like a car breaking down until they happen and we are left without options. It's important to plan ahead and evaluate which of the many Roadside Assistance plans fit your circumstances so that you don't have to worry about unforeseen car troubles that will inevitably happen. Plans might include towing, jump-starts, fuel delivery, theft protection, lockouts, tire changes, and more.
You can customize your plans with additional add-ons like trip interruption coverage or even financial assistance with legal defense help if you get a speeding ticket. The cost for Roadside Assistance will depend on the plan you choose. Most plans allow for you to use your coverage regardless of who owns the car you're driving and you can easily get protection for the whole family.
When shopping for a Roadside Assistance provider, here are a few important things to consider:
TopConsumerReviews.com has reviewed and ranked the best Roadside Assistance providers. We hope this information helps you choose the right company to take care of you and your family!
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