Auto Road Service Review

Wednesday, October 20th

2021 Roadside Assistance Company Reviews

Auto Road Service

• "A+" Better Business Bureau rating
• Handles over 4 million roadside assistance calls annually
• Reimbursement option

Based out of New York, Auto Road Service has been in business since 1979 providing roadside assistance and automotive extended warranty coverage. They handle over 4 million roadside assistance calls annually and pride themselves on their customer service and professionalism. With a simple online request or a quick phone call, Auto Road Service can help you in a roadside emergency 24/7 if you live within the United States, Canada, or Mexico.

Great leadership

Auto Road Service is a sister company to Auto Advantage Inc. and The Warranty Center, two companies that offer auto insurance. Their website gives us more of a "we might steal your credit card information" vibe than a "call us if you're stranded on the side of the road and we will save you" vibe. Nevertheless, the sister company that runs Auto Road Service has an "A+" rating from the Better Business Bureau with all customers giving them a 5 out of 5 star rating for their services. As it turns out, one of the best things about the business is the CEO, Hal Moses, who has gained the loyalty of many customers who have nothing but great things to say about him.

Basic plans

There are two Roadside Assistance plans offered by Auto Road Service. Unfortunately their website is wordy and not straightforward, so it's not easy to get clear details on each plan. From what we can tell, there is a basic plan that gives a 35 mile towing allowance, battery jump, flat tire assistance, fuel delivery, vehicle winching, and lockout services. The premier long-distance plan is the second option and offers all the same things, but you get a 100 mile tow allowance. Both plans come with 3 roadside assistance membership claims per year. Once you sign up for a membership, there is a 72-hour processing period before it goes into effect.

Too many pricing options

Pricing isn't listed on their website unless you go to "Purchase Now" and begin the checkout process. There is a drop-down list of coverage options that include:

• Month-to-month renewed monthly: $9.99
• Month-to-month premier long distance monthly: $12.99
• Year-to-year premier long distance membership: $126.99
• Year-to-year renewed yearly: $79.99
• 1 year: $79.99
• 1 year premium roadside assistance membership: $126.99
• 3 years: $229.99
• 5 years: $379.99
• 7 years: $529.99

Call customer service for clarity

You are likely just as confused as we are about each of these plans and exactly what they entail. Luckily, when we reached out to customer service, they promptly answered, so we recommend giving them a call and getting more details on whichever tier of Roadside Assistance you're interested in and what it covers.

Overly specific refund policy

In the event that you call Auto Road Service and they are not able to reach you in your geographical area, the membership program offers a $100 reimbursement. If at any time you decide to cancel your policy with Auto Road Service, you can get a refund...sometimes. New monthly memberships and new annual or longer memberships need to be cancelled within 72 hours to be eligible for a full refund. If an annual or longer membership is cancelled within 30 days, but after the 72 hour period, you'll be refunded the annual fee minus one month's membership. After 30 days, nothing is refundable. Did you catch all that?

Has heart, but lacks organization

We feel like this is a small company run by great people who could use some help on the business policies and plans side of things to make things more clear for customers. Their Roadside Assistance plans are very basic and you also get some car rental discounts, travel discounts, and theme park discounts with your membership. If you like the prices and what customers have to say about Auto Road Service, give their customer service team a call and work out a policy with them that is right for you.