Blink Review

Tuesday, June 6th

2023 Roadside Assistance Company Reviews

Blink

• Up to 40% savings on local market rates
• Covers 99.4% of zip codes
• Mobile-based
• No membership required

Blink is named after the idea that "Anything can happen in the blink of an eye" and you need to be prepared. Blink is a mobile-based, on-demand Roadside Assistance service provider with one of the nation's largest networks covering 99.4% of zip codes. Their platform serves over 75 million drivers and they handle over 10 million events each year.

Over-simplified website

Blink's website is very simple, which is a breath of fresh air after seeing so many complicated websites from their competitors. However, we quickly realized that this website is too simple. We had a million and one questions about their services that could not be answered because there weren't enough details and no way to contact the company.

Vague pricing and services information

From what we see, their services include towing, jump-starts, tire changes, lockout services, winching and fuel delivery. Blink boasts that they don't have any hidden fees or membership requirements. The cost for Roadside Assistance is $65 and a tow is $99 and $5 after 5 miles. We aren't sure what the $65 covers or if there are any other benefits of using Blink.

No company policies listed

In addition to not providing enough information about the cost of services and what is included, there is no refund policy. Since Blink says they don't require memberships, there might not be anything to get refunded for unless you change your mind about the mysterious $65 Roadside Assistance cost. Since there is no way to reach customer service, there really is no way to clarify these important details.

Mobile app unavailable

When we tried to find the Blink app through the Apple Store and Google Play, it said it wasn't available at this time. We aren't sure if it is relaunching or if they are having a glitch. We would think their mobile app would be up and running since Blink tries to make it clear that they are not a newcomer or recent start-up, but "an established leader."

No customer feedback

If Blink was an established company, they would have company reviews or a rating from the Better Business Bureau. Unfortunately, they don't have either. The only way to try and get help from this company is to use their website, go to the example of the mobile application, and manually enter your zip code, select the issue you're facing, and view a price and estimated ETA. You provide your vehicle information and everything else the company needs to know to come to your rescue. You'll either be contacted by email or text if someone is available, but first you'll have to provide your credit card information.

Trust a higher-rated company

Since there is so little information available about this company, we don't feel comfortable recommending that you hand over your payment information to Blink in hopes that they show up. Because there are other more reputable companies available, it's best that you contact one of them for help instead.