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Tuesday, June 6th
Blink is named after the idea that "Anything can happen in the blink of an eye" and you need to be prepared. Blink is a mobile-based, on-demand Roadside Assistance service provider with one of the nation's largest networks covering 99.4% of zip codes. Their platform serves over 75 million drivers and they handle over 10 million events each year.
Blink's website is very simple, which is a breath of fresh air after seeing so many complicated websites from their competitors. However, we quickly realized that this website is too simple. We had a million and one questions about their services that could not be answered because there weren't enough details and no way to contact the company.
Vague pricing and services information
From what we see, their services include towing, jump-starts, tire changes, lockout services, winching and fuel delivery. Blink boasts that they don't have any hidden fees or membership requirements. The cost for Roadside Assistance is $65 and a tow is $99 and $5 after 5 miles. We aren't sure what the $65 covers or if there are any other benefits of using Blink.
No company policies listed
In addition to not providing enough information about the cost of services and what is included, there is no refund policy. Since Blink says they don't require memberships, there might not be anything to get refunded for unless you change your mind about the mysterious $65 Roadside Assistance cost. Since there is no way to reach customer service, there really is no way to clarify these important details.
Mobile app unavailable
When we tried to find the Blink app through the Apple Store and Google Play, it said it wasn't available at this time. We aren't sure if it is relaunching or if they are having a glitch. We would think their mobile app would be up and running since Blink tries to make it clear that they are not a newcomer or recent start-up, but "an established leader."
No customer feedback
If Blink was an established company, they would have company reviews or a rating from the Better Business Bureau. Unfortunately, they don't have either. The only way to try and get help from this company is to use their website, go to the example of the mobile application, and manually enter your zip code, select the issue you're facing, and view a price and estimated ETA. You provide your vehicle information and everything else the company needs to know to come to your rescue. You'll either be contacted by email or text if someone is available, but first you'll have to provide your credit card information.
Trust a higher-rated company
Since there is so little information available about this company, we don't feel comfortable recommending that you hand over your payment information to Blink in hopes that they show up. Because there are other more reputable companies available, it's best that you contact one of them for help instead.
Whether you're just running errands around town or you're cruising along on your family road trip, having your car break down is an extremely frustrating event. It completely throws off your day and sometimes even leaves you in danger. Having a reliable Roadside Assistance plan takes a load off by having someone quickly come to your rescue and help you figure out the next steps to get your car back up and running.
Sometimes we don't think about unfortunate circumstances like a car breaking down until they happen and we are left without options. It's important to plan ahead and evaluate which of the many Roadside Assistance plans fit your circumstances so that you don't have to worry about unforeseen car troubles that will inevitably happen. Plans might include towing, jump-starts, fuel delivery, theft protection, lockouts, tire changes, and more.
You can customize your plans with additional add-ons like trip interruption coverage or even financial assistance with legal defense help if you get a speeding ticket. The cost for Roadside Assistance will depend on the plan you choose. Most plans allow for you to use your coverage regardless of who owns the car you're driving and you can easily get protection for the whole family.
When shopping for a Roadside Assistance provider, here are a few important things to consider:
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