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Sunday, February 16th
Dreame Technology, also known as "Dreame" or "Dreametech," is a Chinese company established in 2017. It specializes in creating household appliances, with a focus on cleaning and personal care items such as cordless vacuums, scrubbers, hairdryers, and robot vacuum mops.
2-in-1 vacuum mop for $399
The Dreametech D10 Plus Robot Vacuum and Mop is Dreame's bestselling midrange vacuum, priced at $399 depending on when and where you buy. It's an automated 2-in-1 vacuum and mop that offers 45 days of hands-free cleaning, thanks to its auto-empty base station that quietly collects and stores dirt and dust in a 2.5L dust bag. This vacuum is strong and efficient, with a maximum suction pressure of 4000Pa to lift dirt from your floors. It can run up to 180 minutes constantly, thanks to its large 5,200mAh battery. The vacuum uses high-performance LiDAR navigation for accurate and systematic cleaning without missing or repeating any spots. You can also adjust the mopping feature based on your floor's cleanliness level. The vacuum is supposedly compatible with Alexa voice control, giving you the power to start, pause, or stop the cleaning process with just your voice. You can also customize its cleaning modes, set virtual walls, and more using an app on your phone. However, some users have reported difficulty in connecting it with Alexa.
Vacuums don't actually connect to Alexa as advertised
In a review, one user expressed their love for the vacuum after just a few days, stating it's a great replacement for their older robot vacuum from a competing brand. They appreciated its ability to clean their entire house while they slept without getting stuck, which they mentioned is a common problem with other robot vacuums. The user was impressed by the vacuum's cleaning power and its ability to handle pet hair. They also enjoyed the vacuum's voice features, which updates them on its status and provides solutions when it gets stuck. However, they expressed disappointment with the device's advertised Alexa compatibility, which they couldn't get to work. They're not alone - this seems to be a common issue with Dreame.
L10s does everything by itself
Looking for a high-end robot vacuum? Dreame's Dreametech L10s Ultra Robot Vacuum and Mop Combo might be just what you need. For $899, it offers a host of impressive features. Imagine this: your vacuum not only cleans but also dries its mops, refills its water tank, and adds cleaning solution all by itself. It even empties its dust box into a large bag, which means you can enjoy up to 60 days of hands-off cleaning. With its advanced AI, the vacuum quickly learns your home layout and adjusts its cleaning path based on obstacles, flooring type, and room. It has a powerful suction of 5,300Pa and automatically detects carpets, boosting suction or lifting mop pads as needed. The vacuum's dual rotary mops spin quickly and apply firm pressure to thoroughly clean up to 2,152 square feet, leaving your floors refreshingly clean.
Most people are happy with it
Now, let's talk about the reviews. One user reported no issues in the first two days, even with a house full of pets. However, another user mentioned their vacuum tends to eat cables. Many users praised its stylish design, quick mapping, effective mopping, and strong vacuuming performance. You can also customize your cleaning settings and control the vacuum using voice commands. But be aware, some users found the app a bit complicated. Also, a few users reported quality control issues - their first vacuum was a dud and they had to reach out to customer service for a replacement. Like the other model we mentioned, the L10s also has issues connecting to assistants like Alexa.
30 days to return for total refund
If you're not happy with your Dreame robot vacuum, you can send it back within 30 days of getting it for a complete refund. Strangely, though, their policy says it can't have been used and must be in the original packaging with all the stickers and tags. (We don't think this is how the return policy actually works in practice, because we've heard from customers who have returned a used vacuum within the 30-day window.) When it comes to the warranty, the main parts of the vacuum and the battery are covered for a year. However, parts that get used up, like filters and brushes, don't have a warranty.
Replacement parts available
Dreame Technology sells plenty of replacement parts for their vacuums. This is helpful if something breaks or wears out. You can find mop pads, brushes, dust bags, and even special kits for certain models. This way, you can fix your vacuum on your own without spending a lot on professional repair. By replacing old parts, you can keep your robot vacuum in good working order for longer.
Quality control issues
Dreame can sometimes struggle with quality control. This means the first vacuum you receive might not work properly. Some people believe that if your vacuum is still working after 30 days, you're good to go. This is because any parts that aren't of good quality would likely break within that time. It's frustrating because these vacuums aren't cheap, but it's not a big deal as long as the company replaces any broken ones. The problem is, Dreame isn't great at doing this.
Dreame's customer service is dishonest
One customer had a frustrating experience with Dreame after buying a vacuum for $2,200. The product they received was defective but the company did not provide a refund. Even though the customer service team was polite and claimed they wanted to help, they never actually offered a solution. They didn't provide a repair, a replacement, or a refund, despite the customer showing evidence of the product's issues. Another customer had bought an expensive vacuum that came with a defective water pump. They had a difficult time with Dreame's customer service for over two months trying to get a refund or replacement. Despite their efforts, they received no help, with the company only telling them they were "checking with the relevant department." After this long process, the customer was left without a vacuum and without their money. Ultimately, they were told their refund attempt had "failed”. The customer believed Dreame's actions were dishonest, and we think so too.
Cool features don't make up for quality control issues
Robot vacuum connoisseurs often recommend Dreame over competing brands because of their plethora of features. To us, though, they just aren't reliable enough to earn a high rating. The combination of poor quality control and bad follow up from customer service leave us a little disappointed.
Robot vacuums have soared in popularity over the past few years. And what's not to love? Imagine waking up to a freshly vacuumed house every day without lifting a finger. That's the promise of robot vacuums, a marvel of modern technology designed to make your life easier.
Gone are the days of dragging around a heavy vacuum cleaner, trying to reach under furniture, or struggling to clean tight spaces. Robot vacuums glide effortlessly across your floors, sucking up dirt, dust, and pet hair, navigating around obstacles with ease, and even docking themselves to recharge.
One of the main reasons robot vacuums are so popular is their unparalleled convenience. Unlike traditional vacuum cleaners that require manual operation and supervision, robot vacuums autonomously navigate through the home, effortlessly cleaning floors all by themselves. This hands-free approach to vacuuming saves time and effort, letting you enjoy a cleaner living environment without the hassle of manual labor.
Robot vacuums also offer a level of efficiency and thoroughness that rivals traditional vacuum cleaners. Equipped with advanced sensors and intelligent navigation systems, these robotic devices meticulously map out the layout of the home and strategically maneuver around obstacles, furniture, and tight spaces. Additionally, some models feature smart mapping technology that allows users to designate specific cleaning zones or schedule cleaning sessions according to their preferences.
However, not all robot vacuums are created equal. There are different models available from lots of different brands, and each vacuum is designed to tackle different challenges. Some are built for homes with pets, equipped with powerful suction and specialized brushes to pick up hair. Others are designed for homes with various types of flooring, from hardwood to high-pile carpets, adjusting their cleaning mode accordingly. There are even models that can mop your floors after vacuuming them.
As you consider different robot vacuums, you'll notice differences in battery life, suction power, navigation capabilities, and smart features. Some vacuums can map your entire home and follow a precise cleaning path, while others take a more random approach but still cover your floors effectively. Smart features vary too, with some models offering app control, voice assistant compatibility, and detailed cleaning reports.
It's a reality that some robot vacuum companies may have lapses in quality control, meaning sometimes, you might get sent a dud. This makes customer service incredibly important. Dependable customer service that offers prompt support and hassle-free replacements can significantly mitigate these concerns. Look for companies with positive reviews specifically mentioning their responsiveness and problem-solving capabilities. This can be a lifesaver if you encounter any issues with your vacuum.
When shopping for a robot vacuum online, consider the following:
Top Consumer Reviews has evaluated and ranked the best robot vacuums available, taking into account factors like cleaning performance, user-friendliness, durability, value for money, warranty, return policies, and customer feedback. Whether you're looking for a basic model to keep your floors tidy or a high-tech machine that can tackle a variety of cleaning tasks, we've got you covered. We hope this helps you find the perfect robot vacuum to meet your needs and make your daily routine a little easier.
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